international fm conference sofia, bulgaria2016€¦ · strategic tactical operational client...
TRANSCRIPT
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KIT – University of the State of Baden-Wuerttemberg andNational Research Center of the Helmholtz Association
INSTITUTE FOR TECHNOLOGY AND MANAGEMENT IN CONSTRUCTION
www.kit.edu
International FM Conference Sofia, Bulgaria 2016
Facility management trends and innovations in Europe
Quelle: servicefutures.com/wp-content/uploads/2014/12/ISS-ServiceFutures-9-Megatrends-every-FM-provider-should-know.jpg
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Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 2
FM Definition (DIN EN 15221, CEN/TC 348)
“The integration of processes within an organisation to maintain and develop the agreed
services which support and improve the effectiveness of its primary activities”
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Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 3
D E M A N D
SPECIF NG
S
DELI VER NG
STRATEGIC
TACTICAL
OPERATIONAL
Client
Customer
End User
O R G A N I S A T I O N
P R OV I D E R
Internal
and / or
external
PRIMARYPROCESSES
SUPPORT PROCESSES
KPIs
FACILITYSERVICES
PRIMARYACTIVITIES
Facility Management Agreement
D E M A N D
SPECIFYING
SLAs
S U P P L Y
DELI VERI NG
STRATEGIC
TACTICAL
OPERATIONAL
Client
Customer
End user
O R G A N I S A T I O N
P R OV I D E R
Internal
and / or
external
PRIMARYPROCESSES
SUPPORT PROCESSES
KPIs
FACILITYSERVICES
PRIMARYACTIVITIES
Facility Management agreement
DIN EN 15221-1 FM-Model
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Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 4
Space & Infra‐
structure
People & Organi‐sation
FM model Income3 Levels
(Demand <‐>Supply)
Plan Do Check ActContract
Agreement Pricing
Strategic FM agreement
Tactical SLA
as rent orOperational by volume or
as service
Capital €Personnel €Material €Depreciat. €Cost codes / Resources
Facility Services Processes / Activities
Facilities
Faciity Processes / Activities Matrix Product Map
Facility Product = Output of Facility process
FM Processes / Activities
FM Processes / ActivitiesTact.Integr.
Tact.Integr.
FM Strategic Integration
Prod
.Prod
.
Prod
.
Prod
.Prod
.
Prod
.
DIN EN 15221-4 TaxonomyHow does it all fit together?
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Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 5
Quality as a trend?
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Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 6
DIN EN 15221-3 Guidance on quality
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Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 7
DIN EN 15221-3 Guidance on quality
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Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 8
![Page 9: International FM Conference Sofia, Bulgaria2016€¦ · STRATEGIC TACTICAL OPERATIONAL Client Customer End User O R G A N I S A T I O N P R O V I D E R Internal ... DIN EN 15221-1](https://reader036.vdocument.in/reader036/viewer/2022071116/5fff3effab7aff43093e688e/html5/thumbnails/9.jpg)
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 9
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Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 10
![Page 11: International FM Conference Sofia, Bulgaria2016€¦ · STRATEGIC TACTICAL OPERATIONAL Client Customer End User O R G A N I S A T I O N P R O V I D E R Internal ... DIN EN 15221-1](https://reader036.vdocument.in/reader036/viewer/2022071116/5fff3effab7aff43093e688e/html5/thumbnails/11.jpg)
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 11
![Page 12: International FM Conference Sofia, Bulgaria2016€¦ · STRATEGIC TACTICAL OPERATIONAL Client Customer End User O R G A N I S A T I O N P R O V I D E R Internal ... DIN EN 15221-1](https://reader036.vdocument.in/reader036/viewer/2022071116/5fff3effab7aff43093e688e/html5/thumbnails/12.jpg)
Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 12
Are there other trends?
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Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 13
Standardization FM-processes
High level of standadization in the core process (necessary for a efficient production)
=> High level of standardization in the secondary processes
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Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 14
Standardization FM-processes
80 % of standardized
processes
20 % of standardized
processes
80 % of the profits
20 % of the profits
The Theory “80/20”
40 % of standardized
processes
85 % of the profits
Actual situation 40/85 (we think…)
Reduce the percentage of standardized processes
Reduce the overhead (Bachelor or Masterthesis)
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Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 15
Why should I standardize?
certificationreportingbenchmarkingdigitalization
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Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 16
Certification – New Construction/ Design
once in the lifetime of a building
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Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 17
Certification – Existing Buildings
LEED Existing Buildings Operation an Maintenance
BREEAM DE Bestand
DGNB Bestand
DGNB Gebäude im Betrieb
GEFMA 160
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Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 18
Certification – Existing Buildings
Standardization of PORTFOLIO is possible!
Standardization of
RC RC RC
Re-certification more the once in a lifetime of a building
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Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 19
CSR - guideline
At the beginning of the financial year 2017 certain companies are obliged to do a reporting in context with social and environmental activities
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Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 20
CSR - guideline
At the beginning of the financial year 2017 certain companies are obliged to do a reporting in context with social and environmental activities
Standardization as an instrument for reducing reporting performance indicators (energy, water, waste etc.)
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Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 21
Benchmarking
Process of Benchmarking
“The essence of benchmarking is the continuous process of comparing processes with those of the world leaders and best-in-class organizations.”
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Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 22
Benchmarking
“Why reinvent the wheel if I can learn from someone who has already done it?”
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Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 23
Maintenance costs per m² for office buildings
Benchmarking
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Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 24
Maintenance costs per m² for office buildings
Maintenance costs / m² in relation to the age of the
building?
Maintenance costs / m² in relation to the level how
prestigious the building is?
Maintenance costs / m² in relation to the surface
are?
Maintenance costs / m² in relation to the type of
use?
Maintenance costs / m² in relation to the kind of
construction?
Maintenance costs / m² in relation to the surrounding
area/city?
Maintenance costs / m² in relation …?
Benchmarking
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Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 25
BIM on Rise in FM
The BIM clock is ticking for FM
BIM is a process. It is not a tool or solution. It is a holistic approach to the design, construction and management of the
facilities used in the built environment.
a digital representation of physical and functional characteristics of a facility. As
such, it serves as a shared knowledge resource for information about a facility
forming a reliable basis for decisions during its life cycle from inception onward
(WBDG)
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Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 26
Building Information Value
Building information value degradation through the entire life cycle of the building with and without deploying BIM tools
Source: Eastman et al. 2011
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Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 27
Using BIM for Facility Management
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Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 28
Digitalization
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Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 29
Digitalization (stream of people)
? Tracking via
RFID
Cameras
Bluetooth
…
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Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 30
Digitalization
RFID (passiv)
No manual operatedStocktaking
Linkage to handhelds andelektronic data sheets
For the whole Lifecycle(inhouse, outsourcing, etc.)
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Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 31
Digitalization
RFID (active) with sensors
temperature
humidity
Air quality
Pressure
vibrations
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Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 32
The future of FM
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Institute for Technology und Management in Construction
// Facility ManagementProf. Dr.-Ing. Kunibert Lennerts24.10.2016Folie 33
Contact
Karlsruhe Institute of TechnologyInstitute for Technology and Management in ConstructionFacility ManagementProf. Dr.-Ing. Dipl.-Wi.-Ing. Kunibert Lennerts
Am Fasanengarten, Bldg. 50.3176128 KarlsruheGermany
Phone: +49 721- 608 48225Email: [email protected]