Download - Intranet projects - Dos and Don'ts
EUM/GES/VWG/11/1578
Issue 1
04/07/11
Niklas Sinander
Enterprise Information Manager
Intranet Projects
Dos and Don’ts
EUM/GES/VWG/11/1578
Issue 1
04/07/11
EUMETSAT
Mission Monitoring weather and climate from space 24/7 hours a day, 365 days a year International organisation 550 employees 30+ nationalities Darmstadt, Germany
EUM/GES/VWG/11/1578
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agenda
issues
approach
dos and don’ts
some major challenges
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issues
Difficult to find information
Information in different systems
Cumbersome to contribute
Static content
No or little sharing of information
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approach
Quick fix
or
Full blown
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the quick fix
Address only the main pain points Re-organise information
Improve access to information in other systems
Upgrade cumbersome contribution tool
Tell contributors to update their areas
Do not involve the users
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the full blown approach
Holistic view
Vision
Define objectives
Gather needs
Aggregate and Analyse
Define scope
Project set-up
Execute and deliver!
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vision
"better fulfill the user and organisation needs"
“intranet shall be the main tool for communication”
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define objectives
Support to Work
Efficient tool which helps employees in their work
Effective Communication Informing the employees at EUMETSAT
Interactive Working Area A living intranet for sharing work related information
Employee Space Settle in and live section on Intranet
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gather needs
Existing ICT Survey results
User workshops
• What’s good
• What’s bad
• What’s missing
Seeding ideas
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thinklet
If I would have asked my customers what they wanted, they would have answered: Faster horses
Henry Ford
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aggregate and analyse
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Support to Work
Interactive Work Area
Employee Workspace
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Drop Page Fields Here
Count of Solution Area
Objective
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define scope
New
look
and fe
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project set up
Project
Content
Project Team
System
User Ref Group
Contributors
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project execution
Traditional waterfall
Phase 1 Platform
Integration with other systems
Wiki (originally phase 2)
Phase 2 Intranet Messaging
Discussion Forum
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time line
2006 2007 2008 2009
Initial discussion
User Workshops
Project Kick Off
Phase 1 delivered
Phase 2 delivered
Follow Up releases
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some project data
Project
Management,
650
Definition, 780
Design, 440
Implementation,
3000
Verification, 1150
Deployment, 100
Total: 6120 man hours
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dos and don’ts
What went well
What could have been done differently
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what went well – Do
Define a vision and plan how to achieve it
Get buy in from management
Put a governance structure for the intranet in place
Gather needs – not requirements
Involve users in different phases
Consider COTS, Open source and inhouse mix
Define Big bang or smaller increments
Communicate and create awareness
Provide training
Provide Intranet introduction for all new personnel
Allow for user concerns and address it
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what could have been done differently - Don’t
exclude content from the project
define the information architecture in isolation
have too high expectations on users using the intranet for user to user interactions
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some major challenges
Which problems do you try to solve?
Does a strategy and/or objectives exist?
Management buy in?
Expectations – main stakeholders, users, … ?
Need for Governance – project and operational?
Scope?
Waterfall or agile?
User involvement?
Life after the project?
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