Download - Introducing The Citrix Diagnostics Toolkit
![Page 1: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/1.jpg)
Introducing
The Citrix Diagnostics Toolkit
Frank Marzullo
Lead Escalation Engineer, Critical Situation (S.M.A.R.T.) Team
![Page 2: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/2.jpg)
© 2013 Citrix
About the presenter……
2
Joined Citrix June 14, 2004
Started on Frontline Support
Promoted to Escalation October 2008
Promoted to Critical Situation Management team October 2010
Additional details
Subject matter expert on Independent Management Architecture and Microsoft SQL Server
Architect & developer of the Citrix Diagnostics Toolkit
![Page 3: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/3.jpg)
© 2013 Citrix
Agenda
3
Set the stage
The Citrix Diagnostics Toolkit
Wrap up
Resources
Q&A
![Page 4: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/4.jpg)
© 2013 Citrix
Lets set the stage…..
C.D.T. saves you time
C.D.T. consolidates and organizes all your tools
Never forget the context information again !
![Page 5: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/5.jpg)
© 2013 Citrix
Time is
Money5
![Page 6: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/6.jpg)
© 2013 Citrix
One download ….. Over 20 tools !
6
Citrix ScoutCDF ControlReceiver Clean Up ToolQuick LaunchMedEvacIMA helper
Citrix Scout CDF Control Receiver Clean Up Tool Quick Launch
MedEvac IMA helper Print Detective LBDIAG
System Dump Stress Printers CDF Marker Dump Checker
PVS Data Tools XDDBDiag XDPING WireShark
Dump Configurator Procdump Process Explorer Process Monitor
Debug View Debug Diag Windows SDK Visual Studio Performance tools
Xperf 123 Seamless config Tool Citrix Web Interface Tracing
Task Automation
ProcdumpProcess ExplorerProcess MonitorWireSharkCitrix Web Interface Tracing
![Page 7: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/7.jpg)
Collect Data
![Page 8: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/8.jpg)
© 2013 Citrix
How does Citrix support approach troubleshooting?
PHASE 1Engage
Assess
Collect Data
PHASE 2Mitigate
Disengage
Follow up
COLLECT DATA
8
![Page 9: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/9.jpg)
© 2013 Citrix
Questions we ask ourselves….
What data do I collect?
How do I collect it ?
What tools am I going to use ?
Where do I get the tools?
What context info do I need ?
9
![Page 10: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/10.jpg)
Video Demo
![Page 11: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/11.jpg)
Video Demo
![Page 12: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/12.jpg)
The
Citrix Diagnostics Toolkit
![Page 13: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/13.jpg)
© 2013 Citrix
is not an application
is not a tool
is not a new product
it’s a concept
What it is and What its notThe Citrix Diagnostics Toolkit
13
![Page 14: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/14.jpg)
© 2013 Citrix
Install Note
The installer is configured to detect %SystemDrive%.
The system drive should appear by default.
14
![Page 15: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/15.jpg)
© 2013 Citrix
NO REBOOT REQUIRED !
NO PREREQUISITES !
15
![Page 16: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/16.jpg)
The Look and Feel
![Page 17: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/17.jpg)
© 2013 Citrix
XenApp on Windows 2003
17
![Page 18: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/18.jpg)
© 2013 Citrix
XenApp on Windows 2008
18
![Page 19: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/19.jpg)
© 2013 Citrix19
To confirm data collection, use the Desktop shortcut and browse to the “data” folder using windows explorer.
![Page 20: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/20.jpg)
© 2013 Citrix20
Creating Perfmon Data Collector sets.
![Page 21: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/21.jpg)
© 2013 Citrix21
![Page 22: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/22.jpg)
© 2013 Citrix
Web Interface log Enabler
22
![Page 23: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/23.jpg)
© 2013 Citrix23
![Page 24: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/24.jpg)
© 2013 Citrix
If you chose to configure Perfmon counters and installed the
provided version of WireShark then you will see multiple files
in the Data folder appear when you click on “Start XXX
Tracing” from the Start Menu.
24
![Page 25: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/25.jpg)
The Packager
![Page 26: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/26.jpg)
© 2013 Citrix
The Packager 1 of 3
Data collection, context info and clean up.
Runs automatically when the “Stop Tracing” or “Data Packager” shortcuts are used.
Opens the “Upload” folder and launches a browser to the Auto Support site.
26
![Page 27: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/27.jpg)
© 2013 Citrix
The Packager
27
![Page 28: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/28.jpg)
© 2013 Citrix
Toggling TAAS launch
28
![Page 29: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/29.jpg)
TheDownload More ToolsMenu
![Page 30: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/30.jpg)
© 2013 Citrix30
Download More Tools Menu
![Page 31: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/31.jpg)
© 2013 Citrix31
![Page 32: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/32.jpg)
© 2013 Citrix
Download More Tools
32
![Page 33: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/33.jpg)
The Uninstall
![Page 34: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/34.jpg)
© 2013 Citrix
The Uninstall
34
![Page 35: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/35.jpg)
Wrap up
![Page 36: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/36.jpg)
© 2013 Citrix
“I have used the CDT on several occasions with great success. The time savings alone are worth its weight in gold. Great job in putting this together.”Thanks,David Holliman Technical Relationship Manager, Technical Support CCA CCAA CCEE CCSP
“Using CDT is like one-stop shopping for all of your tracing and data collection needs. I don’t have to synchronize several tools to troubleshoot an issue. One click to start and another to stop, and I have everything I need to start analyzing an issue.”Kai HernándezTechnical Relationship Manager, Technical Support
Comments from the field…..
36
![Page 37: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/37.jpg)
© 2013 Citrix
C.D.T. combined with Tools as a Service
https://taas.citrix.com/AutoSupport/
Auto analysis health check for Scout data
2 3
Data Collection
Recommendations tailored to YOU
1
Quickly collect and upload your data
37
![Page 38: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/38.jpg)
Applicable Products
12.x and higher Windows XP - 8
Desktop Delivery ControllerVirtual Desktop AgentProvisioning Server
4.5 - 6.5 on Windows
& Web Interface
![Page 39: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/39.jpg)
© 2013 Citrix39
Key session takeaways:
“Time is Money” – C.D.T. saves you time.
C.D.T. consolidates and organizes all your tools
Never forget the context information again !
![Page 40: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/40.jpg)
© 2013 Citrix40
Resources
• CTX135075 - Citrix Diagnostics Toolkit - 64bit Edition
• CTX134966 - Citrix Diagnostics Toolkit - 32bit Edition
• Blog Post - Citrix Diagnostics Toolkit
![Page 41: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/41.jpg)
Questions
![Page 42: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/42.jpg)
© 2013 Citrix
Before you leave…
42
Conference surveys are available online at www.citrixsynergy.com starting Friday, May 24 at 9:00 a.m. PT
Provide your feedback by 4:00 p.m. PT that day and you’ll receive a $30 Amazon.com gift card via email
Download presentations starting Monday, June 3, from your My Conference Planning tool located within the My Account section
![Page 43: Introducing The Citrix Diagnostics Toolkit](https://reader033.vdocument.in/reader033/viewer/2022061617/56815221550346895dc064b1/html5/thumbnails/43.jpg)
Work better. Live better.