Introducing

The Citrix Diagnostics Toolkit

Frank Marzullo

Lead Escalation Engineer, Critical Situation (S.M.A.R.T.) Team

© 2013 Citrix

About the presenter……

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Joined Citrix June 14, 2004

Started on Frontline Support

Promoted to Escalation October 2008

Promoted to Critical Situation Management team October 2010

Additional details

Subject matter expert on Independent Management Architecture and Microsoft SQL Server

Architect & developer of the Citrix Diagnostics Toolkit

© 2013 Citrix

Agenda

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Set the stage

The Citrix Diagnostics Toolkit

Wrap up

Resources

Q&A

© 2013 Citrix

Lets set the stage…..

C.D.T. saves you time

C.D.T. consolidates and organizes all your tools

Never forget the context information again !

© 2013 Citrix

Time is

Money5

© 2013 Citrix

One download ….. Over 20 tools !

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Citrix ScoutCDF ControlReceiver Clean Up ToolQuick LaunchMedEvacIMA helper

Citrix Scout CDF Control Receiver Clean Up Tool Quick Launch

MedEvac IMA helper Print Detective LBDIAG

System Dump Stress Printers CDF Marker Dump Checker

PVS Data Tools XDDBDiag XDPING WireShark

Dump Configurator Procdump Process Explorer Process Monitor

Debug View Debug Diag Windows SDK Visual Studio Performance tools

Xperf 123 Seamless config Tool Citrix Web Interface Tracing

Task Automation

ProcdumpProcess ExplorerProcess MonitorWireSharkCitrix Web Interface Tracing

Collect Data

© 2013 Citrix

How does Citrix support approach troubleshooting?

PHASE 1Engage

Assess

Collect Data

PHASE 2Mitigate

Disengage

Follow up

COLLECT DATA

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© 2013 Citrix

Questions we ask ourselves….

What data do I collect?

How do I collect it ?

What tools am I going to use ?

Where do I get the tools?

What context info do I need ?

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Video Demo

Video Demo

The

Citrix Diagnostics Toolkit

© 2013 Citrix

is not an application

is not a tool

is not a new product

it’s a concept

What it is and What its notThe Citrix Diagnostics Toolkit

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© 2013 Citrix

Install Note

The installer is configured to detect %SystemDrive%.

The system drive should appear by default.

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NO REBOOT REQUIRED !

NO PREREQUISITES !

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The Look and Feel

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XenApp on Windows 2003

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XenApp on Windows 2008

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To confirm data collection, use the Desktop shortcut and browse to the “data” folder using windows explorer. 

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Creating Perfmon Data Collector sets.

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Web Interface log Enabler

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If you chose to configure Perfmon counters and installed the

provided version of WireShark then you will see multiple files

in the Data folder appear when you click on “Start XXX

Tracing” from the Start Menu.

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The Packager

© 2013 Citrix

The Packager 1 of 3

Data collection, context info and clean up.

Runs automatically when the “Stop Tracing” or “Data Packager” shortcuts are used.

Opens the “Upload” folder and launches a browser to the Auto Support site.

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© 2013 Citrix

The Packager

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Toggling TAAS launch

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TheDownload More ToolsMenu

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Download More Tools Menu

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Download More Tools

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The Uninstall

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The Uninstall

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Wrap up

© 2013 Citrix

“I have used the CDT on several occasions with great success. The time savings alone are worth its weight in gold. Great job in putting this together.”Thanks,David Holliman Technical Relationship Manager, Technical Support CCA CCAA CCEE CCSP

“Using CDT is like one-stop shopping for all of your tracing and data collection needs. I don’t have to synchronize several tools to troubleshoot an issue. One click to start and another to stop, and I have everything I need to start analyzing an issue.”Kai HernándezTechnical Relationship Manager, Technical Support

Comments from the field…..

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© 2013 Citrix

C.D.T. combined with Tools as a Service

https://taas.citrix.com/AutoSupport/

Auto analysis health check for Scout data

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Data Collection

Recommendations tailored to YOU

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Quickly collect and upload your data

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Applicable Products

12.x and higher Windows XP - 8

Desktop Delivery ControllerVirtual Desktop AgentProvisioning Server

4.5 - 6.5 on Windows

& Web Interface

© 2013 Citrix39

Key session takeaways:

“Time is Money” – C.D.T. saves you time.

C.D.T. consolidates and organizes all your tools

Never forget the context information again !

© 2013 Citrix40

Resources

• CTX135075 - Citrix Diagnostics Toolkit - 64bit Edition

• CTX134966 - Citrix Diagnostics Toolkit - 32bit Edition

• Blog Post - Citrix Diagnostics Toolkit

Questions

© 2013 Citrix

Before you leave…

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