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Jeramy Gray Chief Information Officer
County of Los Angeles Department of Human Resources
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Transactional information on paper
Government explores technology for arm forces and national intelligence
Technology becomes commercial and government lags behind the industry
Government partners with commercial industry but still hoards information
Public demand pushes for transparency and accessibility to information and e-services
Evolution of eGovernment
1970s-80s
1990s…
Millennium Today
1950s-60s
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The New Constituent
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New Government Employee
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From Utility to Service
Utility IT Support Model IT as a Service Model
• Software as a Service • Infrastructure as a Service • Platform as a Service
• Infrastructure Support • Desktop Support • Business applications
Support
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Techie Consultant
Technical area of expertise
Knowledge of the technology industry
Writing
Speaking
Political acumen
Knowledge of government as a business
Methodical
Analytical
Creativity
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Dr. Johan Julin Principal Analyst
County of Los Angeles Department of Human Resources
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“What Do You Do for a Living?”
• Job Analysis – Systematic study of work – Yields data on Knowledge Areas, Skills, Abilities,
and Other Characteristics (KSAOs) – Useful for:
• Hiring • Training • Performance Management
– Can track changes over time
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Information Technology Consultant
• Consults with departments on hardware, software or IT issues
• Manages highly technical special projects • Develops IT business criteria and concepts • Requires:
– BS in Computer Science or MPA with significant computer coursework
– Two years of experience
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IT Consultant in 2004
37%
10% 13%
22%
11% 6%
Technical Skills Analytical Skills Interpersonal Skills Work Skills Work Habits Communication Skills
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IT Consultant 2004-2011
2004 2008 2011 0%
5%
10%
15%
20%
25%
30%
35%
40%
Technical Skills Analytical Skills Interpersonal Skills Work Skills Work Habits Communication Skills
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Big Changes!
• What is the County’s HR doing about it? – More frequent job analysis – Greater overall emphasis on communications – Shift in “hard skills” testing
• Technical skills to general analytic ability
– Introduction of “soft skills” testing
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Work Styles Assessment
• Introduced in 2011 • Assessment of “soft skills”
– Reliability; Confidence; Conscientiousness; Leadership Potential; etc.
• Objective; Norm-based • State-of-the-Art
– “Adaptive”; driven by computer algorithms
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WSA Usage & Effectiveness
• Expanded to over 20k annual administrations • Effectiveness
– Predicts many work-related outcomes • Supervisory ratings of job performance • Advancement • Etc
– Anecdotal evidence – Empirical County study
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Dean Logan Registrar Recorder/County Clerk
County of Los Angeles Department of Registrar Recorder/County Clerk
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Kenneth Bennett Information Technology Manager
County of Los Angeles Department of Registrar Recorder/County Clerk
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The IT Communication Gap
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IT Evolution
• Back office, stationary
• Arcane IT skills
• Transaction focused
• “Wizard behind the curtain” mentality
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IT Evolution
• Location dependent
• Transaction focused
• IT skills diffusion
• Automation, multi-tasking
• Desktop internet
• User orientation
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IT Evolution
• Mobile, cloud
• Smart, personal, and interactive
• IT skills pervasive organization-wide
• Usability
• Behavior and knowledge driven
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Internet Life in America • Interconnected
• Collaboration
• Civic engagement
• Always on, always there
• Just-in-time mobile information
• Smart, visual information
• Technology integration
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New IT Paradigm Shift
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Voting System Assessment Project
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Old IT Perspectives on Voting Systems
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Old IT Results for Voting Systems
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Lessons Learned from HAVA
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Applying New IT Perspectives
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Human Factors • Who are the voters?
• What do they value?
• What do they want/need?
• How do they interact?
• How does technology shape their attitudes and behavior?
• What makes them confident and trusting?
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Voting System Principles
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Empathetic Design
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The Voting Experience
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Design Blueprint
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Other Considerations
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Where’s The IT in VSAP?
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