Download - Julie Binter Organizational Learning Professional Arizona State University/Arizona Supreme Cou rt
Julie BinterOrganizational Learning Professional
Arizona State University/Arizona Supreme Court
Emotional Intelligence
Peter Salovey & John Mayer
Emotional Intelligence“The ability to perceive emotions, to
access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth.”
- Salovey & Mayer 1999
• What is EI?
• Why is important?
• How do you develop it?
Our Focus Today
Emotional
intelligence is
effectively
blending thinking
and feeling to
make optimal
decisions.
EI is FUSION
EI = Being Smart with Feelings
Taste Touch Smell Sight
Sound
Exist
Affect us
Provide Data
Rub off on
others
What Gets in the Way?
Our BrainsLimbic brain emotions, memory, attention
Cortical brainlanguage, math, analysis
Feeling BrainLimbic brainEmotional HeadquartersThalamus “watches” for threat Hippocampus pays attentionAmygdala houses reactions
80,000x the speed of the cortex or “thinking brain”
http://www.youtube.com/watch?v=isiSOeMVJQk
Cortex“Translator”
“emotional headquarters”
“Air traffic controller”
Sensation
Hijacking
Cortex“Translator”
“emotional headquarters”Sensation
“Air Traffic Controller”
Sometimes, the brain reacts to a potential threat and bypasses the cortex (thinking brain) and the signal goes
straight to the amygdala.
“Amygdala Hijacking”Feeling Brain cut off from
Thinking Brain
Hijacking - Joseph LeDoux, The Emotional Brainhttp://www.youtube.com/watch?v=A0VOgGPUtRI
Have you ever seen or
had an amygdala hijacking?
Reaction Cycle
Escalator
Why is EI important?
Social and emotional abilities were 4x more important than IQ
in determining professional success and prestige.
(Feist & Barron, 1996 cited in Cherniss, 2000)
UCLA research indicates that only 7% of leadership success is attributable
to intellect; 93% of success comes from trust,
integrity, honesty, creativity, presence and resilience.
(cited in Cooper and Sawaf, 1996)
“They may forget what you said, but they will never forget how you made them
feel.”– Carl W. Buechner
Know Yourself Clearly seeing what you feel and do.
Choose Yourself Doing what you mean to do.
Give Yourself Doing it for a reason.
Selfawareness
Selfmanagement
Self direction
Developing EQ
What am I
feeling?
Emotional Literacy
BMH Scan
Recognize Patterns
• What helps me manage my feelings to stay more positive?
• How aware am I of what I am feeling in the moment?
• How do my feelings, mood and behavior impact other people?
Know Yourself
What options do I have?
“The ultimate measure of a man is not where he stands in
moments of comfort and convenience, but where he
stands at times of challenge and controversy .”
Martin Luther King, Jr.
Choice Points
Choice Points
Six Second Pause
EI You Can SeeChoiceBouncing backListeningEmpathizingRiskingFlexingIncluding
AutopilotBlamingUnforgivingDefendingStonewallingJudgingExcluding
Consequential Thinking
NavigatingEmotions
The Plutchik Model
Optimism
Intrinsic
• How can I become more aware of how my emotions impact the decisions and choices I make?
• What causes me to get hijacked?
• How am I currently managing my feelings?
Choose Yourself
What is my empathic and principled choice?
NobleGoal
• How empathic am I?
• What motivates my life today?
• How can I connect more deeply with others in my daily interactions?
Give Yourself
Take Action
!
Julie BinterOrganizational Learning Professional
Arizona State University/Arizona Supreme [email protected]
Thank You!