Julie BinterOrganizational Learning Professional

Arizona State University/Arizona Supreme Court

Emotional Intelligence

Peter Salovey & John Mayer

Emotional Intelligence“The ability to perceive emotions, to

access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth.”

- Salovey & Mayer 1999

• What is EI?

• Why is important?

• How do you develop it?

Our Focus Today

Emotional

intelligence is

effectively

blending thinking

and feeling to

make optimal

decisions.

EI is FUSION

EI = Being Smart with Feelings

Taste Touch Smell Sight

Sound

Exist

Affect us

Provide Data

Rub off on

others

What Gets in the Way?

Our BrainsLimbic brain emotions, memory, attention

Cortical brainlanguage, math, analysis

Feeling BrainLimbic brainEmotional HeadquartersThalamus “watches” for threat Hippocampus pays attentionAmygdala houses reactions

80,000x the speed of the cortex or “thinking brain”

http://www.youtube.com/watch?v=isiSOeMVJQk

Cortex“Translator”

“emotional headquarters”

“Air traffic controller”

Sensation

Hijacking

Cortex“Translator”

“emotional headquarters”Sensation

“Air Traffic Controller”

Sometimes, the brain reacts to a potential threat and bypasses the cortex (thinking brain) and the signal goes

straight to the amygdala.

“Amygdala Hijacking”Feeling Brain cut off from

Thinking Brain

Hijacking - Joseph LeDoux, The Emotional Brainhttp://www.youtube.com/watch?v=A0VOgGPUtRI

Have you ever seen or

had an amygdala hijacking?

Reaction Cycle

Escalator

Why is EI important?

Social and emotional abilities were 4x more important than IQ

in determining professional success and prestige.

(Feist & Barron, 1996 cited in Cherniss, 2000)

UCLA research indicates that only 7% of leadership success is attributable

to intellect; 93% of success comes from trust,

integrity, honesty, creativity, presence and resilience.

(cited in Cooper and Sawaf, 1996)

“They may forget what you said, but they will never forget how you made them

feel.”– Carl W. Buechner

Know Yourself Clearly seeing what you feel and do.

Choose Yourself Doing what you mean to do.

Give Yourself Doing it for a reason.

Selfawareness

Selfmanagement

Self direction

Developing EQ

What am I

feeling?

Emotional Literacy

BMH Scan

Recognize Patterns

• What helps me manage my feelings to stay more positive?

• How aware am I of what I am feeling in the moment?

• How do my feelings, mood and behavior impact other people?

Know Yourself

What options do I have?

“The ultimate measure of a man is not where he stands in

moments of comfort and convenience, but where he

stands at times of challenge and controversy .”

Martin Luther King, Jr.

Choice Points

Choice Points

Six Second Pause

EI You Can SeeChoiceBouncing backListeningEmpathizingRiskingFlexingIncluding

AutopilotBlamingUnforgivingDefendingStonewallingJudgingExcluding

Consequential Thinking

NavigatingEmotions

The Plutchik Model

Optimism

Intrinsic

• How can I become more aware of how my emotions impact the decisions and choices I make?

• What causes me to get hijacked?

• How am I currently managing my feelings?

Choose Yourself

What is my empathic and principled choice?

NobleGoal

• How empathic am I?

• What motivates my life today?

• How can I connect more deeply with others in my daily interactions?

Give Yourself

Take Action

!

Julie BinterOrganizational Learning Professional

Arizona State University/Arizona Supreme Courtjuliebinter@yahoo.com

Thank You!