Download - Kim Hilliard
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One road, one team
Kim Hilliard, Stakeholder & Community Relations
Manager, Leighton Contractors, Northern Region
Embracing the communityGateway Upgrade Project
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Agenda
Setting the Scene
The challenges projectscale and stakeholdermapping
The journey
Embracing the community strategies that work
Results and measuringperformance
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Setting the scene
Project Planning
Environmental ImpactStatement
Project Deed (contract)
Community RelationsManagement Plan
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Project scale (three projects inone), duration and contractualrequirements
Stakeholders diverse:residents, businesses,motorists, special interestgroups, government agencies
Stakeholder mapping needssensitivities, issues,constraints and opportunities
The challenges
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Project scale - Stakeholder mapping
Three projects in one
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QuestionsStakeholder mapping
Kingsford SmithDrive to Mt Grava
tt-Capalaba Road
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The journey...
UnderstandingPlanningInformationEngagement
No Surprises
Inclusive approach two
way communication to keeppeople informed and to seekfeedback
Targeted plans to meetstakeholder needs
Responsiveness and
Compromise work withstakeholders to findsolutions
Building relationships -
co-operation and nurturing Project Champions
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Embracing the community strategies that work
Communication materials and channels
Stakeholder and Reference Groups
Working with the wide load industry
Sensitive stakeholders (relationship based)
Community engagement: design of a Projectlegacy
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Results
Over 2.12 million communicationitems distributed
12,570 visitors (CIC)
245 presentations (10,245
attendees)
5,030 phone calls & 4,680 emails
Mailing lists over 3,000 contacts
Reference Groups: 93 meetings
Complaints rate: less than 4 permonth
Wide load requests: 5,500
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Results
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Results
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Measuring performance
Contribution valued: 86%of key stakeholders (2010)
High levels of Awareness:residents (74% to 94%);businesses (86% to 97%);& stakeholders (100%)
Communication: across allthree groups 75% ratedperformance as very good
or excellence
Click
http://e/UPDATED%20PPT/SPEAKER%20PRESENTATIONS%20COMM%20ENG/Kim%20Hilliard%20-%20Presentation/06_07_03%20-%20GUP%20Community%20Engagement%20Presentation.wmvhttp://e/UPDATED%20PPT/SPEAKER%20PRESENTATIONS%20COMM%20ENG/Kim%20Hilliard%20-%20Presentation/06_07_03%20-%20GUP%20Community%20Engagement%20Presentation.wmv -
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Questions
Thank you .....
Questions?