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Knowledge Management
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Knowledge Management Discipline that promotes an integrated approach to:
identifying, retrieving, evaluating, and sharing
an enterprise’s tacit and explicit knowledge assets to meet mission objectives.
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50 schools in 16 districts
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Modi Reaches 500 Million Students on Teachers’ Day
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Care International Videoconference. Combating Bonded Labor (Haliya) in Nepal - March 9.
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India: Government has allowed video conferencing for Annual General Meetings and board meetings for a flexible communication and to solve effectively the public issues on time without making delays.
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Virtual Recruiting Office with the Cisco TelePresence System 1100
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Cisco TelePresence System 3200 Series
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KM Thoughts
“KM is a JOURNEY not a DESTINATION”
-Warick Holder
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What is Knowledge?Source: R. Ackoff’s “Pyramid to Wisdom” (1989, 1996)
12
Data
Information
Knowledge
Wisdom
Raw / hard facts
Collection of related data with context and perspective
Organized information that provides guidance or initiates action
Understanding that permits knowledge to be used
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Knowledge Assets (KA)
= People knowledge
= Media-based
ExplicitExplicitWritten down
TacitTacitin People’s head
Individuals
Paper-based
Multimedia
Digitally-Indexed
Digitally-Active
Intellectual Property © ™ (sm)Patents
Groups
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Types of Knowledge
14
Explicit Knowledge Knowledge that is written down – and thus, easily recorded, shared, tracked, and measured, as well as editedor improved by others.
Tacit KnowledgeKnowledge in your head. What you know but cannot easily share that lets you do a better job.
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Agents of Knowledge
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SECI Model
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Let’s share…? We do to manage: Data Information Knowledge
To reflect individual and organizational wisdom (approach) & What are the challenges we face on knowledge sharing in an organizations
Time: 15 min group discussion : 5 min each group presentation
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Pillar’s of KM
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Implementing and Maintaining KM
KM
Who’s Responsible?
Why Implement KM?
IT’s Role in Implementing
Maintaining KMS
Strategy for Implementing
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Knowledge is not located in central repository;
Knowledge is not organized for easy search;
Knowledge security is not guaranteed
KM: Challenges
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KM: Challenges
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Increasing Speed of Uptake of Technology
35 Year 13 Year 5 Year 1 Year
100 Million in 6 Month
50 Million
Footprints in Nepal
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Mobile and Internet in Nepal
92.68%२ करो�ड ४५ लाख ५६ हजारो
Tele Density (२६४९५५०४ मध्ये�)
33.15% ८७ लाख ८३ हजारो
Internet Penetration
MIS Report of NTA, Ashad 2071
Footprints in Nepal
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Footprints in Nepal
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Footprints in Nepal
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Footprints in Nepal
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Thank You