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Leading Through Change
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“To be successful in the future the rate of internal innovation must exceed the rate of
external innovation”
II > EI
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(T + C + ECF) x DE = Success
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Anyone who tells you they enjoy change…
should seek immediate professional help.
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Emotional Response to Perceived Negative Change
Stability
Immobilization
Denial
Anger
Bargaining
Depression
Testing
Acceptance
TimePassive
Active
Emoti
onal
Res
pons
e
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Managing Positive Responses to Change
Uninformed Optimism
Informed Pessimism
HopefulRealism
Informed Optimism
Completion
CheckingOut
TIME
PESS
IMIS
M
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6 Steps in the Change ProcessIrresistible
case for change
Vision of the new future
Sense of urgency
Guiding coalition
Plan for small wins
Empower others
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C + R + ISO
From Charles Green – Trusted Advisor
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7 Keys to TRUST• Tell the truth• Be transparent• Extend trust and respect• Be vulnerable• NO games• Keep your promises• Communicate clearly
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Positive Culture
Fun
Family
Friends
Fair
FreedomPride
Praise
Meaning
Results
The key elements of a winning culture
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1,300,000 interviews: Basic 4 + 1
Goal Setting
TrustAccountability
Communications
RECOGNITION
Wow No Surprises Cheer
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DMCCMD
irection – vivid, clear, inspiring --- shared
easurements – specific, observable, focused - binary
ompetence – very good at what they do
ommunication – open, honest, robust - transparent
utual Accountability – all team members
iscipline – do this every day
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The five keys to accountability
1. 100% Clarity + Appropriate Authority & Resources
2. 100% Agreement
3. Track & Post
4. Coach, Mentor, Train and Support
5. Reward Success / Punish Failure
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