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Learn how HPE’s Mobile Solutions Revolutionize Synthetic MonitoringNovember 3, 2016
© Copyright 2016 Vivit Worldwide
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Brought to you by
© Copyright 2016 Vivit Worldwide
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Hosted By
© Copyright 2016 Vivit Worldwide
Chris Trimper
Manager, QA Engineering
Independent Health
Western New York Chapter Leader
Performance Engineering SIG Leader
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Today’s Speakers
© Copyright 2016 Vivit Worldwide
Cagdas Başaran
Senior Specialist, Architecture and Service
Management
Garanti Bank
Antonina Sesti
EMEA Presales Consultant
Hewlett Packard Enterprise
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• This “LIVE” session is being recorded
Recordings are available to all Vivit members
• Session Q&A:
Please type questions in the Questions Pane
Housekeeping
© Copyright 2016 Vivit Worldwide
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Webinar Control Panel
Toggle View Window between
Full screen/window mode.
Questions
© Copyright 2016 Vivit Worldwide
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Mobile Center & BPM
Garanti BankService Performance Management and Reporting
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Content
Company Introduction
Our Focus – Real Device Monitoring
Garanti Bank HPE Suit Architecture
How Mobile Center Works?
History of Mobile Center at Garanti Bank
Apps We Monitor via Mobile Center & BPM
iOS Instrumentation
iOS vs Android
Notification Pop-Ups
Configuration Needed for Internal Apps
Problems Detected
Mobile Center & BPM Specific Configuration
Vugen Recording Options
Device Lock Idle Time and BPM Script Timeout
BPM Script Parameters
Case Study
How to Avoid Fake Alerts
Running Two Different Apps on Same Device
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Garanti Bank
The second largest private bank in Turkey with $107 billion asset size
Owned by Doğuş Group and BBVA
1000 + branches
Provides retail, commercial, corporate and private banking services to over 13,4million customers
19.800 + employees
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Garanti Technology
A wholly-owned subsidiary of Garanti
One of the largest private internal IT SP in Turkey
Creates tightly integrated and fully in-house & custom-fit IT solutions
Concentrates on design, operation and support, business development, security, applications, systems, operations and network applications
1.400 + employees
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Our Focus – Real Device Monitoring
• Mobile Center & BPM
• Synthetic Monitoring
Service Performance & Reporting
• Mobile Center & UFT
• Performance Testing
• Functional Testing
Test Automation
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Garanti Bank HPE Suit Architecture
APM
RUM BPM
SiS
OCHYS
SLM
UCMDBDFP
3rd partiestools
Applications &Infrastructure
Catalog/Topology
Events/Tickets
Metrics
Monitor/Discovery
HYS Ticket
RUM4MOBILE
MOBILECENTER
ADSL LOCALDATACENTER
3G WIFI
Event Management - Forwarding - Correlation
Alerts - Reports - Dashboards - Administration
SQL, Port, Log, Service, Script, URL, Web Service
Real Device & Mobile AppSynteticTransactions
Web/AppServer
Mobile App
Real User Transactions
Service ModelCI’s
SCOMWilyITMAbendTRXCoolgenCICSOutboundWS
Discovery
Operations Connectors
OA
UNIX Servers
OMi
OPSA
AppLogs
Data Flow Probe
OBR
Reports
Data Flow Probe
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How Mobile Center Works?
13
Mobile Center Agents Instrumented App
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History of Mobile Center at Garanti Bank
14
2015 May
MC 1.10(Beginning of Project)
LR 12.02
BPM 9.25
iOS 8.3
2016 February
MC 1.50 Patch2
LR 12.50
BPM 9.26
iOS 9.2
2016 June
MC 1.52 P1
LR 12.50
BPM 9.26 IP1
iOS 9.3
2016 September
MC 2.0
LR 12.53
BPM 9.30
iOS 9.3
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History of Mobile Center at Garanti Bank
15
2015 May
MC 1.10(Beginning of Project)
Prod Linux Physical Server
2016 February
MC 1.50 Patch2
Prod Linux Physical Server
Test Linux Physical Server
2016 June
MC 1.52 P1
Prod + Test WindowsPhysical Server
Windows PC Standalone Connector
2016 September
MC 2.0
Prod + Test Windows
Virtual Server
Windows PC Standalone Connector
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History of Mobile Center at Garanti Bank
16
2015 May
MC 1.10(Beginning of Project)
Need USB Hub
iPad4
(Charging Problem)
iPhone5
Galaxy S4
2016 February
MC 1.50 Patch2
Have 3 USB Hub
3 iPad4
4 iPhone5
Galaxy S4
2016 June
MC 1.52 P1
3 iPad4
5 iPhone5
2016 September
MC 2.0
3 iPad4
6 iPhone5
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Garanti Bank Mobile Center Architecture
TEKPC1138 10.242.10.25Production Standalone Connector PC
Windows 8.164-bit , 8 GB Memory
PTEKAPPMCS02 10.230.44.174Production ServerVirtual
Windows Server 2012 R264-bit, 16 GB Memory
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Apps We Monitor via Mobile Center & BPM
18
Cep Şubesi (Mobile Banking) iPhone and iPad
Apps
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Apps We Monitor via Mobile Center & BPM
19
Bonus Flaş (Credit Card App)
m.garanti.com.tr (Mobile version of garanti.com.tr)
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Apps We Monitor via Mobile Center & BPM
20
•Web > 3 devices
m.garanti.com.tr
•Native app > 2 devices
Bonus Flaş
•Native app > 4 devices
Cep Şubesi
•Container Native + Web > 3 devices
•5000+ employee
STEP
•Native app will be released at December
Garanti Pension
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Mobile Center Gui - Apps
21
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Mobile Center - Devices
22
Sync & Charge
USB Hub
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iOS - Instrumentation
23
Certificate and Provision File
• Wildcard Certificate
• Provision file needs to be updated if a new device added to lab.
MAC Account
• We do instrumentation at MAC servers.
• We have accounts like iOS developers.
Instrumentation
• We don’t need developers help or don’t take their time.
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iOS Only need application ipa file for instrumentation
Just need a Mac account
Android Developer support required
Dexguard (decompile prevention)
USB port security checks
Developer version connect test network.
iOS vs Android
24
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Support for non-packaged apps
25
You no longer need to package native apps
to upload them to Mobile Center.
All record and replay features are enabled
without instrumentation.
As such, applications downloaded from
Apple and Google app stores can be tested
directly.
Mobile Center 2.0
New Feature
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iOS Notification Pop-Ups
26
Tap 7 times to HPE Logo to enable Automatic Alert Dismiss
Clear iOS Nofitication Pop-Ups before running Vugen script
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Application Notification Pop-Ups
27
New Version Push Notification
• Cause BPM script runs to fail and transaction failures
Solution
• Changing Push Notification user group
• Giving privilage at versioning application
• Intrument new app version and install to device
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Configuration Needed for Internal Apps
28
STEP App
• Container Native + Web
• Mobile Iron (MDM)
• Any Connect (VPN)
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Configuration Needed for Internal Apps
29
Mobile Center require no passcode on iOS device.
Garanti Bank iOS image installed to iPad has some
security policies. Passcode is enabled and it’s not possible to
remove security policies.
Passcode is also enabled at Mobile Iron profile for all users.
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Configuration Needed for Internal Apps
30
Mobile Center require no passcode on iOS device.
• Password is disabled after security policies removed and mobile iron profile changed.
Garanti Bank iOS image installed to iPad has some
security policies.
• Company iOS image uinstalled.
• Mobile Iron and Any Connect installed manually.
Passcode is enabled at Mobile Iron profile for all users.
• Mobile Iron profile of Synthetic/System users changed.
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Configuration Needed for Internal Apps
31
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Mobile Center – Vugen Recording Options
32
TrueClient General Settings
• Mobile Center Settings
• Application
• Restart application
Product Matrix
• Check compatiblity of Mobile Center & BPM & Vugen/ Load Runner
Install application before execution not required for BPM
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Cyber Attacks
33
We started monitoring Cep Subesi App with all GSM operators in Turkey
during cyber attacs
Compare GSM Operators performance and availability
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Problems Detected via Mobile Center & BPM
34
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Problems Detected via Mobile Center & BPM
35
Technical Error
Connection Problem
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Problems Detected via Mobile Center & BPM
36
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Problems Detected via Mobile Center & BPM
37
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Problems Detected via Mobile Center & BPM
38
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Problems Detected via Mobile Center & BPM
39
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Problems Detected via Mobile Center & BPM
40
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Mobile Center and BPM Configuration
41
Configuration Value Default
BPM Script Total Run Time 2 min -
BPM Script Schedule Every 5 min -
BPM Script Timeout 180 sec 900 sec
Mobile Center Device Lock Idle Time 5 min 120 min
These values needs to be compatible with each other.
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BPM Script Timeout
42
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Mobile Center Device Lock Idle Time
43
Lenght of device idle time after which the device will be considered inactive and its lock will be automatically removed.
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Alway Use Script Parameters at BPM Application Configuration
44
Allows you to update application at
device without changing BPM script
It’s possible to
override Script
default.cfg with
script parameters.
Vugen script’i record appId
and deviceId at default.cfg
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Case Study – How To Avoid Fake Alerts
45
Alert Condititon - 6 transaction fail in 15 minutes
3 devices should fail at the same time to trigger an alert
Alert not triggered
3 devices run BPM script every 5 minutes
Always monitor an app on more than one device
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Case Study – Running Two Different Apps on Same Device
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Cep Şubesi
m.garanti.com.tr
Offset 10 sec
Offset 180 sec
Use BPM offset to schedule more than one app on the same device
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Garanti Bank - Mobile Center Connector & Devices
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Advantages of Mobile Center
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Real Time on Real Device just like Real Customers
•Before Mobile Center: Emulator + 3G card on a server
Compare
•Wifi - 3G - 4G
•GSM Operators performance and availability
Easy Installation and Setup
•Standalone connectors
•Device farms on different locations
Easy Device Management
•Adding new device to lab
•Remote device management
Business Problems
•Detect problems related to changes (new version, server changes) on production.
•Detect connection issues like VPN problems
Customer Point of View
•Best support experience
•Surprising and useful features on each release
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Help & Docs
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Thanks
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Discover 2016 London - Excel London
– In today's idea economy, success favors enterprises that can reinvent to outpace the competition. Discover 2016 can put your enterprise in the lead. Come to the intersection of digital transformation, technology and ideas. Accelerate what's next for your business.
– Join more than 10,000 IT executives, architects, engineers, partners and innovators from around the globe. Accelerate your unique digital transformation journey. Explore how to deliver seamless experiences, harness data, mitigate risk, boost agility and enable workforce productivity.
– Dive into Discover 2016.
Register Now and receive your member discounthpe.com/discover
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Discover 2016 London 29, November – 1, December
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