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© Mach Technology Group Pty LtdABN 58 115 162 [email protected] Offices & Data Centres: Brisbane | Noosa | Cooroy | USA
Enterprise 2.0 Offeringa scalable social media platform for the enterprise
Presented by Carl Rogers
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Business Driver #1• Over-reliance on email
communications
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Business Driver #2• Email Overload
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Business Driver #3• Retention of Business Knowledge
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Business Objectives
Improve staff productivity
Reduce email
Improve collaboration Improve
communication
Community
Community
Community
Community
Community
Build information& knowledge assets
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Leverage Social Media
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Social Media
Platform
Modest Investment
Business Objectives
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Existing intranet
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Company notices
Links to other sites
Job vacancies
Company news
Employee self-service- Leave applications- Pay balance
Company phonebook
Corporate guidelines
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Intranet Maturity
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Razorfish (razorfish.com) – Intranet Maturity Framework
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Social media enabled intranet
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RSS
Enterprise Search
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Enterprise 2.0 Solution
• Driver
1. Over-reliance on email communications
2. Email Overload
3. Retention of Business Knowledge
• Tools
– Wikis
– Blogs
– Social Network
– RSS
– Search
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Implementation approach
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Advanced Human Technologies – Enterprise 2.0 Implementation Framework
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Implementation plan
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Project Sponsor (from Executive Management Team)
Project Manager (Change Manager / Communications Manager)
Consultant (Enterprise 2.0 / Web 2.0)
Technical Consultant (platform configuration)
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Stakeholder concerns
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Strategic
Management
Operational
Technical
• Not a frequent user• Value?
• Break from traditional process definition• Uncontrolled ‘voice of dissent’• Time wasting diversion
• Interesting but not relevant• Struggle to understand how to use
the tools
• Security risk• Another tool to support ...
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Appropriate use
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Social Media Policy
Strategic ManagementOperational Technical
clear about what is considered to be acceptable use
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Knowledge building process
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Discussion thread starts
Discussion thread starts
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Knowledge building process
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Research leads to insight
Consensus is documented
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Knowledge building process
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Insight leads to improvement
Consensus leads tostandardisation
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Responding to dissent
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“I really think that the organisation should ...”
“I hate the way that ...”
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Summary• Business drivers
– Staff productivity– Information overload– Over-reliance on
• Open Source leverage– Collaboration– Communication– Knowledge assets
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Enterprise 2.0 platform
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Brought to you by:
• Carl Rogers• Yang Liu (RaY) • Zhida Li• Zhu Jie
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Thankyou!