mach technology enterprise 2.0 offering - 2010 10 21
DESCRIPTION
A scalable social media platform for the enterpriseTRANSCRIPT
© Mach Technology Group Pty LtdABN 58 115 162 [email protected] Offices & Data Centres: Brisbane | Noosa | Cooroy | USA
Enterprise 2.0 Offeringa scalable social media platform for the enterprise
Presented by Carl Rogers
Business Driver #1• Over-reliance on email
communications
2
Business Driver #2• Email Overload
3
Business Driver #3• Retention of Business Knowledge
4
Business Objectives
Improve staff productivity
Reduce email
Improve collaboration Improve
communication
Community
Community
Community
Community
Community
Build information& knowledge assets
Leverage Social Media
6
Social Media
Platform
Modest Investment
Business Objectives
Existing intranet
7
Company notices
Links to other sites
Job vacancies
Company news
Employee self-service- Leave applications- Pay balance
Company phonebook
Corporate guidelines
Intranet Maturity
8
Razorfish (razorfish.com) – Intranet Maturity Framework
Social media enabled intranet
9
RSS
Enterprise Search
Enterprise 2.0 Solution
• Driver
1. Over-reliance on email communications
2. Email Overload
3. Retention of Business Knowledge
• Tools
– Wikis
– Blogs
– Social Network
– RSS
– Search
10
Implementation approach
11
Advanced Human Technologies – Enterprise 2.0 Implementation Framework
Implementation plan
12
Project Sponsor (from Executive Management Team)
Project Manager (Change Manager / Communications Manager)
Consultant (Enterprise 2.0 / Web 2.0)
Technical Consultant (platform configuration)
Stakeholder concerns
13
Strategic
Management
Operational
Technical
• Not a frequent user• Value?
• Break from traditional process definition• Uncontrolled ‘voice of dissent’• Time wasting diversion
• Interesting but not relevant• Struggle to understand how to use
the tools
• Security risk• Another tool to support ...
Appropriate use
14
Social Media Policy
Strategic ManagementOperational Technical
clear about what is considered to be acceptable use
Knowledge building process
15
Discussion thread starts
Discussion thread starts
Knowledge building process
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Research leads to insight
Consensus is documented
Knowledge building process
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Insight leads to improvement
Consensus leads tostandardisation
Responding to dissent
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“I really think that the organisation should ...”
“I hate the way that ...”
Summary• Business drivers
– Staff productivity– Information overload– Over-reliance on
• Open Source leverage– Collaboration– Communication– Knowledge assets
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Enterprise 2.0 platform
Brought to you by:
• Carl Rogers• Yang Liu (RaY) • Zhida Li• Zhu Jie
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Thankyou!