Download - Managing New Customers
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Managing New CustomersHarnessing the power of CRM
Presented by:
Curtis BarranoikPresidentCencomp Systems Solutions Inc.
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Web Leads Workflow
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Web Leads: Collect data from web forms including any custom fields
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Web Leads: Collect data from web forms including any custom fields
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Web Leads: Data is sent via email
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Web Leads: Or inserted directly into a database
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Workflow Summarized
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Business Challenges
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What is CRM?
CustomerRelationshipManagement
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What can a CRM program provide?
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How CRM Solves These Challenges
Attract more prospects ■ Win new customers ■ Improve customer satisfaction
Centralize customer management throughout the lifecycle,
with a 360○ view of the customer
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Value of CRM – Companies Using CRM Outperform Non-CRM Users
$5,831,710
$2,221,061
$256,087
$178,542
Average Annual Revenuesper Business
Revenue per Employee
CRM Non-CRM
Source: AMI-Partners, 2007
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CRM Features
Business Productivity Time management Task management Email management
Sales force automation Account and contact management Sales opportunity management Lead management
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Account and Contact Management
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Time Management
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Task Management
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Email Management
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Additional CRM Features
Marketing Email marketing Marketing campaign management Web marketing
Customer service Case management Customer self service Knowledge Base
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Maximizer CRM is the Tool for…
SalesMarketingCustomer Service
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Meeting the Needs of Your Business with Four Editions
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For more information
Contact Cencomp Systems Solutions: 451-3089
http://www.cencomp.com/maximizer