MEASURE FOR MEASURE: DEVELOPING AN ASSESSMENT PLAN FOR ACCESS SERVICES
Robin EwingBrick & Click2 November 2007
All About RobinRobin EwingAccess Services Coordinator, Assistant
ProfessorSt. Cloud State [email protected] Presentation materials will be available
after the conference at web.stcloudstate.edu/rlewing
Agenda for Today Background information
St. Cloud State University Learning Resources & Technology Services Access Services
Elements of an assessment matrix Examples What not to do
St. Cloud State UniversitySt. Cloud State University
(http://www.stcloudstate.edu)Located on the Mississippi River in St. Cloud, MN, St. Cloud State University has 16,000 students and is a part of the Minnesota State Colleges and Universities System.
The Miller Center
Learning Resources & Technology Services Library and information services Academic computing and technology
support Technology related instructional services Organizational structure:
http://lrts.stcloudstate.edu/about/lrtsorg.pdf
Access Services One of three library workgroups with
Reference Services and Collection Management
Circulation
Interlibrary Loan CMLE: Central Minnesota Library
Exchange Periodicals Service Counter
Why an Assessment Plan ACRL workshop: Assessment in
Academic Libraries: Using the ACRL Standards for Continuous Evaluation, at ALA Midwinter Meeting, San Antonio, January 2006.
Workgroup goals Building survey Simplicity and coolness
Parts of an Assessment Plan Challenge: A higher-level goal Goal: A sub-goal of the challenge Strategies: Action steps for achieving a
goal Assessment Procedure: How you
determine if an strategy is effective Indicate the frequency of assessment.
Avoid survey fatigue. Results: The results from the assessment
Assessment Matrix Sample
Assessment Matrix: Version One
Goals & Strategies Goals
Flow from library’s mission statement Must be assessable
Strategies Action steps for attaining goals
Access Workgroup Goals
Assessment Did your strategy (action steps) work? Assessment can simply be that you did
what you said you were going to do.
Assessment Examples Review existing institutional evidence
NSSE: National Survey of Student Engagement
Institutional self studies for accreditation Surveys of graduating students
LR&TS Building survey LibQUAL+™ Annual Report
Example Goal: Welcome new librarians to SCSU Strategy: Hold an Access Services open
house for new librarians Assessment: Open house happens
Assessment Matrix: Version Two
What’s Left to Do Implement strategies for remaining
goals Complete assessment for each strategy Review assessment techniques for each
goal Review results Apply this technique to entire library
Learn from My Mistakes Improve goal setting Peer comparisons Integrate assessment plan with LR&TS
mission, vision, goals Review ACRL standards for suggested
outcomes
Agenda for Today Background information
St. Cloud State University Learning Resources & Technology Services Access Services
Elements of an assessment matrix Examples What not to do
Questions? Comments? Suggestions?