measure for measure: developing an assessment plan for access services
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Measure for Measure: Developing an Assessment Plan for Access Services. Robin Ewing Brick & Click 2 November 2007. All About Robin. Robin Ewing Access Services Coordinator, Assistant Professor St. Cloud State University [email protected] - PowerPoint PPT PresentationTRANSCRIPT
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MEASURE FOR MEASURE: DEVELOPING AN ASSESSMENT PLAN FOR ACCESS SERVICES
Robin EwingBrick & Click2 November 2007
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All About RobinRobin EwingAccess Services Coordinator, Assistant
ProfessorSt. Cloud State [email protected] Presentation materials will be available
after the conference at web.stcloudstate.edu/rlewing
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Agenda for Today Background information
St. Cloud State University Learning Resources & Technology Services Access Services
Elements of an assessment matrix Examples What not to do
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St. Cloud State UniversitySt. Cloud State University
(http://www.stcloudstate.edu)Located on the Mississippi River in St. Cloud, MN, St. Cloud State University has 16,000 students and is a part of the Minnesota State Colleges and Universities System.
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The Miller Center
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Learning Resources & Technology Services Library and information services Academic computing and technology
support Technology related instructional services Organizational structure:
http://lrts.stcloudstate.edu/about/lrtsorg.pdf
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Access Services One of three library workgroups with
Reference Services and Collection Management
Circulation
Interlibrary Loan CMLE: Central Minnesota Library
Exchange Periodicals Service Counter
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Why an Assessment Plan ACRL workshop: Assessment in
Academic Libraries: Using the ACRL Standards for Continuous Evaluation, at ALA Midwinter Meeting, San Antonio, January 2006.
Workgroup goals Building survey Simplicity and coolness
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Parts of an Assessment Plan Challenge: A higher-level goal Goal: A sub-goal of the challenge Strategies: Action steps for achieving a
goal Assessment Procedure: How you
determine if an strategy is effective Indicate the frequency of assessment.
Avoid survey fatigue. Results: The results from the assessment
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Assessment Matrix Sample
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Assessment Matrix: Version One
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Goals & Strategies Goals
Flow from library’s mission statement Must be assessable
Strategies Action steps for attaining goals
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Access Workgroup Goals
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Assessment Did your strategy (action steps) work? Assessment can simply be that you did
what you said you were going to do.
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Assessment Examples Review existing institutional evidence
NSSE: National Survey of Student Engagement
Institutional self studies for accreditation Surveys of graduating students
LR&TS Building survey LibQUAL+™ Annual Report
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Example Goal: Welcome new librarians to SCSU Strategy: Hold an Access Services open
house for new librarians Assessment: Open house happens
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Assessment Matrix: Version Two
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What’s Left to Do Implement strategies for remaining
goals Complete assessment for each strategy Review assessment techniques for each
goal Review results Apply this technique to entire library
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Learn from My Mistakes Improve goal setting Peer comparisons Integrate assessment plan with LR&TS
mission, vision, goals Review ACRL standards for suggested
outcomes
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Agenda for Today Background information
St. Cloud State University Learning Resources & Technology Services Access Services
Elements of an assessment matrix Examples What not to do
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Questions? Comments? Suggestions?