Download - Meet XO Communications - 2011
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Meet XO CommunicationsXO Communications is one of the nation’s largest communications service providers focused exclusively on businesses, government, domestic and international telecommunications carriers, cable companies, content providers and mobile wireless companies.
www.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 2
Agenda
Company Highlights Financial Highlights Industry Recognition Our Customers The XO Difference The XO Network XO Services Portfolio XO Customer Ecosystem Our Solutions XO Customer Experience Why Businesses Choose XO
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About XO
• Established: 1996
• HQ: Herndon, VA
• 2010 Revenue: $1.53 Billion
• Employees: 4,000
• Business Units– XO Business Services– XO Carrier Services
• Customers: 90,000– 50% of Fortune 500, including
Abercrombie & Fitch, eBay, Morgan Stanley, United States Postal Service
• Network:– 19,000-mile Tier 1 nationwide network
connecting more than 85 markets– High-performance IP and transport
networks
• Services:– Broad portfolio of IP communications,
managed network and hosted IT services
We are the nation’s premier communications services provider focused exclusively on businesses, government and enterprises, delivering industry-
leading IP and networking solutions with exceptional customer service
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XO Financials
Series1$0
$100$200$300$400$500$600$700$800$900
$1,000
$530.3
$670.6
$798.4$895.8
IP and Data Services1 Revenue(millions)
Series1$0
$50
$100
$150
$200
$250
$106.7 $110.0
$152.6
$191.1
Adjusted EBITDA(millions)
Series1$1,360$1,380$1,400$1,420$1,440$1,460$1,480$1,500$1,520$1,540
$1,428.7
$1,477.6
$1,521.3 $1,529.2
Revenue(millions)
2007 2008 2009 2010
XO has no senior long term debt obligations
2007 2008 2009 2010 2007 2008 2009 2010
(1) VoIP, SIP, DIA, Ethernet, MPLS IP-VPN, Private Line, Wavelength, Colocation Services
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XO 2010 Financials
Revenue Growth of 6% 1 Broadband Services Revenue Growth of 13% 1
Adjusted EBITDA Increase of 93% 1
(1) VoIP, SIP, DIA, Ethernet, MPLS IP-VPN, Private Line, Wavelength, Colocation Services(2) Q1 2010 vs. Q4 2010
XO is outpacing the industry in IP and data services revenue growth
Q12010
Q22010
Q32010
Q42010
Series1$355$360$365$370$375$380$385$390$395
$369.5
$383.6$385.7
$390.3
Revenue(millions)
Series1$195$200$205$210$215$220$225$230$235$240
$209.8
$220.0
$228.8
$237.3
IP and Data Services1 Revenue(millions)
Q12010
Q22010
Q32010
Q42010
Series1$0
$10
$20
$30
$40
$50
$60
$70
$30.6
$40.5
$60.8 $59.2
Adjusted EBITDA(millions)
Q12010
Q22010
Q32010
Q42010
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Industry Recognition
2008 2009 2010
Frost & SullivanBEST EMERGING COMPANY
Awarded for MPLS IP-VPN strengths and expansion of U.S. Ethernet coverage
Frost & SullivanVOIP & SIP LEADERSHIP AWARD
Named leading North American VoIP access & SIP trunking services provider with 22.2% of the market
Internet TelephonyPRODUCT OF THE YEAR AWARD
XO Enterprise SIP recognized as 2009 Product of the Year by Internet Telephony magazine
NGN MagazinePRODUCT OF THE YEAR AWARD
XO Enterprise SIP receives 2010 NGN Leadership Award from NGN magazine
InformationWeekRANKED #14 OUT OF 500
Highest ranked telecom company, awarded for multi-tiered workforce mobility initiative
CIO MagazineCIO 100 AWARD HONOREE
Recognized as having one of the top 100 IT departments in 2009
Internet TelephonyPRODUCT OF THE YEAR AWARD
XO SIP recognized as 2008 Product of the Year by Internet Telephony magazine
CIO MagazineCIO 100 AWARD HONOREE
Recognized as having one of the top 100 IT departments in 2010
InformationWeekRANKED #27 OUT OF 500
Highest ranked telecom company, awarded for IP services transformation
Telephony InnovationMOST INNOVATIVE FMC SERVICE
XO Anywhere received 2008 Telephony Innovation Award for most innovative fixed mobile convergence service
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XO: The Leading Nationwide VoIP/SIP Trunking Services Provider
• Frost & Sullivan has ranked XO as the leading nationwide VoIP & SIP services provider
• XO leads all nationwide providers in terms of growth, innovation, leadership, market share, strategy, technology and vision
• XO leads all nationwide providers with the largest number of VoIP/SIP end users: 1 million+
Sources: Frost & Sullivan, “North American VoIP Access and SIP Trunking Services Markets”, April 2010 Frost & Sullivan, “2010 North American Competitive Strategy Leadership Award for VoIP Access & SIP Trunking Services”, August 2010
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A Trusted Provider to BusinessesAcross Major Vertical Markets
PROFESSIONAL SERVICES
MEDIA / ENTERTAINMENT
TECHNOLOGY
RETAIL
HEALTHCARE
GOVERNMENT / EDUCATION
FINANCIAL SERVICES
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The XO Difference
The Right Network Capabilities and Reach– Unique combination of nationwide/metro fiber networks and broadband
wireless capabilities to deliver innovative services to your locations wherever they are
The Right Solutions for Your Business– Broad portfolio of next-generation IP communications, managed network
and hosted IT solutions built around your business that can support your entire lifecycle of needs
Focus on Exceptional Customer Service– We’re specialists in services for businesses and are focused on delivering
exceptional customer service
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The Right Network for Your Business
NATIONWIDE
LOCAL
GLOBAL
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Nationwide Network Coverage
Nationwide Network Coverage 85+ cities 19,000 inter-city route miles
High-Capacity IP and Transport Networks Multi-terabit nationwide
transport network Tier 1 IP network with terabit
routing core
Extensive Access Options Fiber networks Ethernet over copper Broadband wireless
The XO nationwide network is designed to deliver maximum coverage, performance and scalability
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Extensive Metro Network Coverage
Metro fiber networks in 40 major metropolitan markets
Extensive Metro Networks & Significant Local Reach 1 million metro fiber miles 3,000 on-net buildings 950 ILEC collocations 6,000 SONET ADMs 2,500 SONET rings 50+ colocation facilities
www.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 13
Unique Broadband Wireless Capabilities
Broadband Wireless coverage in 80 metropolitan markets
Expanded Network Coverage with Broadband Wireless 28 GHz-31 GHz (LMDS)
broadband wireless spectrum Supports Dedicated Internet
Access, Ethernet and Private Line at speeds from 10 – 800 Mbps
Ideally suited for business continuity/redundancy, campus and metro networks or locations without fiber network access
www.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 14
Global Reach
Global service delivery to more than 40 countries on five continents
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Solutions Built Around Your Business
CONNECT
COMMUNICATE
MANAGE
PROTECT
OPTIMIZE
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XO Services Portfolio
Voice ServicesLocal
Long Distance
Conferencing
Contact Center/IVR
XO Connect
VoIP Services
XO IP Flex
XO IP Flex with VPN
XO SIP
XO Enterprise SIP
XO Enterprise Cloud Communications
XO iPBX
XO Anywhere
Network Services
Dedicated Internet Access
EthernetPoint-to-Point, Hub, Access, VPLS
MPLS IP-VPNApplications Performance Management
XO IP Flex with VPN
Private Line
Wavelength
Collocation
Broadband Wireless
Cloud & Managed Security
Hosted IT Services
Web Hosting
Cloud Backup
Hosted Exchange
A complete portfolio of IP communications and managed network services
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Solutions Built Around You.
Seamlessly connect
all of your locations
regardless of size or
location with a
broad range of cost
effective and
scalable high
performance data
and IP networking
services.
CON
NEC
T
Improve
communications
between offices,
customers and
partners with next
generation IP voice
and unified
communications
solutions that help
your business
operate more
efficiently and
increase
productivity.
COM
MU
NIC
ATE Simplify and get
better control with
managed solutions
and professional
services that allow
you to dedicate
more resources on
your core business.
MAN
AGE
PRO
TECT Increase your
business
performance with
managed network
and applications
performance
solutions that
accelerate the speed
of your mission
critical applications
and networks.
OPT
IMIZ
E
… and solutions to support your mission-critical business applications
Ensure the integrity,
performance and
security of your
company’s mission-
critical applications,
information and
network with
managed security,
private data
networking and
business continuity
solutions
www.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 18
Fiber1 million metro fiber miles,
3,000 on-net buildings
Copper950 ILEC collocations
EthernetEthernet access to 5M+
business locations
WirelessSpectrum covering 95% of
top markets
Solutions EngineeringSolutions Analysis, Design and Implementation | Professional Services
Business CenterOnline Account Management
XO Customer Ecosystem
XO IP NetworkTerabit Routing Core | 28 Billion VoIP minutes Annually
ConnectDIA | Ethernet | MPLS IP-VPN | IP Flex with VPN | Colocation |
Private Line | Wavelength |
Broadband Wireless
XO Transport Network19,000 Route Miles | Multi-Terabit Capacity Coast-to-Coast
Unparalleled NetworkAccess Options
World-Class NetworkInfrastructure
Solutions BuiltAround Your
Business Needs
World-ClassPeople & Support
CommunicateIP Flex | IP Flex with
VPN | XO SIP | XO Enterprise SIP | XO
Enterprise Cloud Communications | XO Anywhere | Contact Center | Local Voice|
Long Distance | Audio & Web Conferencing
ManageMPLS IP-VPN | IP Flex
with VPN | iPBX | Hosted IT Services |
Cloud Backup | Professional Services
ProtectBusiness Continuity | Managed Security |
Cloud Security | Cloud Backup
OptimizeApplications Performance
Management | Hosted IT Services |
Professional Services | Lifecycle Services
InstallationLocal XO Technicians Nationwide
Customer Care24x7 Professionals
Enabling Your Business Applications
InnovativeSolutions Design
www.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 19
CONNECT
Seamlessly connect all of your locations regardless of size or location with a broad range
of cost effective and scalable high performance data and IP networking services.
Click to learn more about…
Dedicated Internet Access
MPLS IP-VPN
IP Flex with VPN
Ethernet
Private Line
Wavelength
Colocation / Data Center
Broadband Wireless
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COMMUNICATE
Improve communications between offices, customers and partners with next
generation IP voice communications solutions that help your business operate more
efficiently and increase productivity.
Click to learn more about…IP Flex
SIP Trunking
Enterprise SIP
Enterprise Cloud Communications
iPBX
XO Anywhere
Contact Center & Interactive Voice
XO Connect
Conferencing
Local & Long Distance
www.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 21
MANAGE
Simplify and get better control with managed and professional services that allow
you to dedicate more resources on your core business.
Click to learn more about…
MPLS IP-VPN
iPBX
Professional Services
Hosted IT Services
Cloud Backup
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PROTECT
Ensure the integrity, performance and security of your company’s mission critical
applications, information and network with secure, private data networking,
hosted IT and business continuity solutions.
Click to learn more about…
Business Continuity Solutions
Cloud & Managed Security
MPLS IP-VPN
Collocation / Data Center
Cloud Backup
www.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 23
OPTIMIZE
Increase your business performance with hosted IT and managed network solutions
that accelerate the speed of your mission critical applications and networks.
Click to learn more about…
MPLS IP-VPN
XO Ethernet VPLS
Applications Performance Manage
ment
Lifecycle Services
Professional Services
Hosted IT Services
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An Unrelenting Focus on Delivering Exceptional Customer Service
ACCOUNT TEAM
SOLUTION DESIGN
INSTALLATION
CUSTOMER CARE
ONLINE TOOLS
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XO Customer Experience
Customer
Account Executive
SolutionsEngineer
CI Team24x7
Customer Care
XO Business Center
Account Relationship
Manager
Consistent customer experience Designated points of contact Smooth implementation for every XO
service 24x7 Customer Care representatives Web-based customer resources and
tools for managing your account and services
A superior experience through a higher level of attention and support than what most other service providers offer
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XO Customer Experience
Account Executive
Dedicated Account Management Throughout Your Entire Lifecycle
SolutionsEngineer
CI Team
Customer Care
Your dedicated account representative responsible for
new services
Responsible for the design of your overall XO solution
Serves as your POC during installation & coordinates activation of your services
Your 24x7 resource for billing and service issues
ARMYour dedicated Account
Relationship Manager for overall account management
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XO Solutions Engineering
• Each XO solutions engineer averages more than 17 years of experience
• All of our sales engineers have at least one Cisco certification with multiple CCIE certifications
Innovative Solutions Design Through Our World-Class Solutions Engineering Organization
Analysis Design Implementation
Provide an accurate and responsive analysis of your business needs
Develop an XO solution that is functional,
scalable, future-proofed, and cost-effective
Ensure what is designed can be implemented and supported flawlessly to ensure our customers a
perfect experience
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XO Customer Care & Support
270 Customer Care representatives located in six cities across the country managing more than 200,000 customer contacts every month
80% of incoming calls are answered in 20 seconds or less
Highly-trained Network Operations Center engineers, technicians and personnel providing proactive network management, maintenance monitoring and notification
Unrivalled Customer Care & Support
XO Care Center - Saginaw, MI
XO Care Center - Dallas, TX
XO Care Center - Nashville, TN
XO Care Center - Lone Tree, CO
XO Care Center - Wyomissing, PA
XO Care Center - Sandy, UT
XO NOC - St. Louis, MOXO NRC – Lone Tree, CO
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XO Business Center
Billing & Account Management• View, download and analyze bills and call detail reports• Pay bills online via credit card or debit from your bank account• Set up Autopay so bill payments are automatically deducted each month• Change billing address online• Sign up for paperless billing and email payment reminders• Designate four account access levels (including Master Administrator)
Customer Care• Initiate trouble tickets online 24/7• Email requests or issues directly to a Customer Care agent• Review current trouble ticket status or get notified by email• Receive network outage and proactive maintenance notifications• Take advantage of Customer Care on Twitter - @XOCare
XO VoIP Customer Features• Configure features for each phone line with Online Feature Management
Usage Statistics & Web Site Maintenance• Monitor throughput on each Internet access circuit• Update your Web site online
Online Tools to Manage Your Account Anytime, Anywhere Through the XO Business Center
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XO Differentiators
The Right Network – XO has the network reach to support you wherever you are, with the flexibility, performance and scalability your business requires
Solutions Built Around Your Business – XO offers a broad range of IP communications and networking services and solutions built around the needs of your business
The Best Customer Experience – XO is focused on your business, with dedicated people, support and systems to ensure you have constant access and control over your services
www.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 31
Why Customers Choose XO
High-performance network with extensive nationwide reach and dense metro coverage, and a broad portfolio of IP communications and managed network services
The need for a superior customer experience and a higher level of service than what they are getting from incumbent telecom providers
Uniquely positioned to support customer locations of all sizes
The expertise and flexibility to support customers in any stage of the technology lifecycle
A provider that can handle all or a portion of a customer’s business
www.xo.com © Copyright 2009. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 32
CONNECT
COMMUNICATE
MANAGE
PROTECT
OPTIMIZE