Download - MGMA January 2011 Seminars
JAN.20-21,2011 WESTPALMBEACH,FLA.
MEDICALGROUPMANAGEMENTASSOCIATION
SEMINARSTrainYourOfficeforSuccess:MasteringPatientFlow
MasteringBusinessOperationsandStaffinginYourMedicalPractice
Sponsoredby
ElizabethW.WoodcockMBA,FACMPE,CPC
DeborahWalkerKeeganPhD,FACMPE
Twocan’t-missseminarsthat willhelpyoumasterstrongerpatientrelationshipsandhealthierbottomlines.
Improvedpatient flowandincreasedpatientsatisfactiondon’thavetobeconsideredopposinggoals.ElizabethW.Woodcock,MBA,FACMPE,CPC,willdiscussconcrete,practical illustrationsfromfrontdesktoclinicaloperationsthatcanworktogethertohelpyouachievebothgoals.You’llwalkawaywiththeknowledgeneededtocreatestrongeroperations,teamenvironment,patient relationsandbottomline.
Best-sellingauthorandspeaker,DeborahWalkerKeegan,PhD,FACMPE,willhelpyouunderstandhowtomakethemostofyourstaff, theirroles,responsibilities,skillsandtheresourcesat theircommand.At thesametime,shewilldig intokeybillingprocesselementsandhelpyouidentifythestepsyouneedtotaketooptimizeyourexistingbillingprocessestoensuresuccess.
Attendeessayit best.
"I learnsomethingfromElizabethWoodcockeachandeverytime.Thesearetheprogramsthathelpourmembersstayengagedandwantingtocomeback."
CherylErins,MBA,FACMPESeniorsystemanalystSinaiMedicalGroup
"...timely, informativeeducationalandnecessaryforanyoneworkingwithamedicalpractice'spatientaccounts."
MarshallM.Baker,MS,FACMPEPresidentandCEOPhysicianAdvisoryServices, Inc.
Asreimbursementdeclinesandcostsescalate,there’snobettertimethannowtofocusyoureffortsonpracticeoperations.Thisone-dayseminar ispackedwithbestpracticesonimprovingpatient flow,includingthefrontdesk,telephones,schedulingandclinicaloperations.
Learnthebasicsof improvingyourpracticeoperations–andhearexamplesofapplicationsthatwork. Filledwithwaystoenhancecustomerservice, thisseminar isnot tobemissedbyanyoneinterestedinincreasingproductivityduringpatientencounterswhilesimultaneously improvingcustomerservice.
Backbypopulardemand,ElizabethW.Woodcock,MBA,FACMPE,CPC,willserveasyourpersonalguideandtrainerassheteachesyoustrate-giestoimprovethosepracticeoperationsthat leadtoahealthierbot-tomlineforyourmedicalpractice. Includedinthis information-richsessionisanactionplanforyoutobeginperformanceimprovementinitiativesassoonasyoureturntotheoffice.
Doyouhavetherightstaffdoingtheright thingsat theright time?Haveyouoptimizedyourbillingprocessestoensuresuccess?
Best-sellingauthorandpopularspeakerDeborahWalkerKeegan,PhD,FACMPE,haspackedhermostsuccessfulstaffingandbusinessstrategies intoaone-dayseminar inwhichyou’ll learnhowtomasterthemostcommonstaffingandbusinessofficechallenges.
Keeganwillstartbysharinginnovativestaffingstrategiesforyourmed-icalpracticetooptimizepatientaccessandpracticeefficiency. She’llthenexplaintheindustry’sbestpracticestoimproveyourbillingsys-temandhelpyouavoidthepotholes intheroadtogettingpaid.
Completeseminar informationat mgma.com/JanuarySeminars
MasteringBusinessOperationsandStaffinginYourMedicalPractice
TrainYourOfficeforSuccess: MasteringPatientFlow
Followingthisseminar,attendeeswillbeableto:
• Anticipatehowmarketdynamicswillchangepatientexpectationsregardingpatient flow
• Streamlinetheirfrontdeskoperations• Providestellarcustomerservicetoimprovepatientsatisfactionandloyalty
• Getagriponthetelephones• Reduceappointmentno-shows• Improvetheefficiencyoftheirpractices
Whoshouldattend:Frontofficemanagers,medicalpracticeadministrators,HRmanagersoranyonewhosupervises,hiresortrainsfrontofficepersonnel.
ElizabethW.Woodcock,MBA,FACMPE,CPC
Woodcockisaprofessionalspeaker, trainerandbest-sellingMGMAauthorspecializinginmedicalpracticemanagement.Shehasfocusedonmedicalpracticeoperationsandrevenuecyclemanagementformorethan15
years.Combininginnovationandanalysistoteachpracticeoperations,shehasdeliveredpresen-
tationsat regionalandnationalconferences.Shehasauthoredseveralbest-sellingpracticemanagementmanualsandtextbooks,andpub-lisheddozensofarticles innationalhealthcaremanagement journals.
Prerequisites–NoneCareer level–BasicDeliveryMethod–Group-live
CredithoursACMPE– 6.5credithoursCME–notavailableCPE–7.5contacthours
Followingthisseminar,attendeeswillbeableto:
• Meetstaffingchallenges headonanddetermineiftheyhavetherightstaffdoingtheright thingsat theright time
• Createapatient-focused, innovativecareteamthatworksinsynctosupportboththephysicianandthepatient
• Optimizeback-endbillingandbusinessprocessestoenhancerevenue, includingaccount follow-up,paymentpostinganddenialmanagement
• Recognizeandusekeybillingbenchmarksfor improvedcollections
Whoshouldattend:Billingmanagers,medicalpracticeadministrators,HRmanagersoranyonewhosupervises,hiresortrainsmedicalofficepersonnel.
DeborahWalkerKeegan,PhD,FACMPE
Keeganisanationallyrecognizedcon-sultant,keynotespeakerandbest-sell-ingMGMAauthor.SheispresidentofMedicalPracticeDimensions, Inc.andaprincipalwithWoodcock&WalkerCon-sulting.Withmorethan25yearsofexpe-
rience,shehelpshealthcareorganizationsimprovemedicalpracticeoperations,enhance
physicianandstaffproductivity,andalignphysiciancompensa-tionsystems.
Prerequisites–NoneCareer level–BasicDeliveryMethod–Group-live
CredithoursACMPE–6.5credithoursCME–notavailableCPE–7.5contacthours
Thursday, Jan.20 7:30am-3:45pm
Friday, Jan.21 7:30am-3:45pm
MGMAisthepremiermembershipassociationforprofessionaladministratorsandleadersofmedicalgrouppractices.
TheAmericanCollegeofMedicalPracticeExecutives(ACMPE), isthecertificationandstandard-settingbodyoftheMGMA.
DoubleTreeHotel&ExecutiveMeetingCenterPalmBeachGardens4431PGABlvd.PalmBeachGardens,FL33410Phone:1-800-222-8733
MentionMGMAtoreceivethespecialseminarrate:$89pernight forsingleordoubleoccupancyplus5%occupancytaxand6.5%salestax (subject tochange).MGMAhasreservedablockofroomsuntilMonday,Dec.20,2010.Afterthisdate,reservationsat thegroupratewillbeacceptedonaspace-availablebasisonly.Pleasenotethat iftheroomblockfillspriortothecut-offdate,MGMAmaynotbeabletoprocuremoreroomsatthegrouprate. Afirstnight’sdeposit,bycheck,cashorcredit card, includingtax,mustaccompanyall reservationrequests.
Publicationsauthoredbythespeakers
New!OperatingPolicies&ProceduresManualforMedicalPractices,4thEd.Item8248Member:$149Nonmember:$209
New!FrontOfficeSuccess:HowtoSatisfyPatientsandBoost theBottomLineItem8253Member:$79Nonmember:$129
MasteringPatientFlow:UsingLeanThinkingtoImproveYourPracticeOperations,3rdEd.Item6636Member:$65Nonmember:$102
ThePhysicianBillingProcess:12PotholestoAvoidintheRoadtoGettingPaid,2ndEd.Item8079Member:$82Nonmember:$128
Bringacolleagueandsave!Save$100oneachadditionalregistrant fromyourpractice.Call toll-free877.275.6462toregisterat thesametime.
RegisteronorbeforeNov.24MGMAmember-$349Nonmember-$449
RegisterafterNov.24MGMAmember-$399Nonmember-$499
Save20%oneachoftheseresources whenyoupurchaseonsiteat theseminars.
Seminar locationandregistration
Keeppatientssatisfiedwhile improvingyourbillingandoperationalefficiency!
Jan.20-21, WestPalmBeach,Fla.
TrainYourOfficeforSuccess:MasteringPatientFlowMasteringBusinessOperationsandStaffinginYourMedicalPractice
Registertodayatmgma.com/JanuarySeminarsEntercodeSEM11BR03atcheckout.