Download - Mobile Guest Service
Mobile Guest Service
By Jennifer GOINMBA2A
What do we mean by a ''smartphone''?
A smartphone is a mobile phone combining the usual features of a cell phonelike voice calls or texts with more digital features like the applications you can addwith an access to the Internet.
Example of Disneyland Paris' application
Mobile Service Features of 2 major hospitality brands:
Best Western
AccorHotels
Reservation
Geolocalisation
E-conciergerie: weather, local information, shops, messages, information about the hotel, restaurants, tourism, newspapers
Personal account with a virtual loyalty card & loyalty points
Good deals
Trip log
Reservation
Geolocalisation
Check-in
Fast Check-out
Partnership with LinkedIn: BusinessCheck for business travelers that wantto connect with other professionals
City Guide to discover new destinations
AccorHotels Universe with the different brands
News about AccorHotels Group
Trip log
Good deals
Personal Account / Club AccorHotels
On PlayStore: 4.0/5 (38 people)
On PlayStore: 4.1/5(22 156 people)
Best Western Mobile App
What could be improved:
Creating services for business clients
Having a fast check-in/out
Adding a service to share photoson the platform so that the customerscan feel more connected
Adding city guides
Proposing a keyless service
Developing interactions betweenguests and staff (chatbot, room service,texts, advice...)
Thank YouForWatching
;)