mobile technology: how a hotel group increases guest satisfaction and revenue
TRANSCRIPT
MOBILE TECHNOLOGY: HOW A HOTEL GROUP INCREASES GUEST
SATISFACTION AND REVENUE
By: Sabina Golob, Voyego Division
FACT #1
Smartphones have become omnipresent, changing the ways we communicate and dobusiness.
FACT #2
Hotel guests are becoming increasingly demanding.
FACT #3
Major changes in mobile technology are forcing hotel operators to look for new ways to respond to mobile savvy guests’ wishes and needs.
Sava Hotels & Resorts looked for a partner that would help them to make a transition to digital purchase of hotel services and products.
At Sava Hotels & Resorts, they specifically looked for a mobile solution that would bring their establishment closer to modern and demanding hotel guests, especially Millenials, who never existed in a world without computers.
What is Voyego Surprise? Guests can purchase a hotel's services and gift certificates easily and simply by only using their mobile phones or tablets. They can do so from the comfort of their home or on their way to the resort.
“In general, the application Voyego Surprise has been very well received and our customers' response has been positive.”Ms Ana Praprotnik, Marketing Manager,Sava Hotels & Resorts group
Voyego Surprise Is a cloud-based system. Hence, its integration with the Sava Hotels & Resorts existing system was fast and the transition to this integrated system was smooth.
Voyego enables service providers to track and anticipate their guests’ needs and gives them control over their experience, which results in even higher customer satisfaction.
First results
Visits to the Sava Hotels & Resorts main website substantially increased.
First results
The conversion rate is almostcompared to average 3% in comparable industries.
9%
First results
The highest conversion rate registered was 15%
Therefore ...
It's high time for tourist destinations to adapt to a new mobile world.
Deliver a guest experience that lasts beyond the journey. Let us show you what Voyego Solutions can do for you.
Sabina Golob, Voyego - Comtrade travel & hospitality solutions
Email: [email protected]: +386 81 60 5000
Web: www.voyego.net
Brought to you by Voyego - Comtrade