Download - Modèle de Kano
Modèle de KanoExciters
Performance
Basics
Satisfaction
Présence fonctionnalité
ResponsibilityObligation
ShameJustify
Lay BlameDenial
Le processus de responsabilité
Source: Christophe Avery, conseiller sur le leadership responsible et le travail de groupe
Quit
Innovation Rate
Strategic Alignment
Index
On-Product
Index
Product Availability
Usage Index
Installed Version Index
Six simple KPIs
Innovation Rate
18%
53%
29%
2010 IT Budgets
Build New
Maintain
Expand
What percentage of your product is spent on building new functionality vs. maintaining the existing vs. expanding capacity?
Building new vs. sustaining existing
Which is better ?
Innovation Rate
18%
53%
29%
Build New
Maintain
Expand
38%
10%
52%
Build New
Maintain
Expand
Strategic Alignment Map
Strategic Alignment Index
High
Low
Low High
Business Strategic
Alignment
IT Strategic Alignment
= Product
Size of Bubble = TCO
Software to support strategic vision and IT strategy
Highest benefits are most likely realized
when building these products or features
Strategic Alignment Map
Strategic Alignment Index
High
Low
Low High
Business Strategic
Alignment
IT Strategic Alignment
= Product
Size of Bubble = TCO
Highest benefits are most likely realized
when building these products or features
So why do these get built ?
TCO (Total Cost of Ownership) and alignment are some variables that can be used in backlog ordering
Percent of time team spends working on product stuff(eg. Things that create value)
On-Product IndexMaking sure team can deliver
Generally, higher is better
1 2 3 4 50
10
20
30
40
50
60
70
80
90
100 Working time available per projectLoss to context switching
Number of simultaneous projects
Perc
ent
Task switching destroys efficiency and quality, and can actually make you less intelligent
Source: Gerald Weinberg, Quality Software Management : System Thinking
Product Availability
Product Performanc
e
Support Execution
Operational Excellence
Product AvailabilityCustomer access, usability, and support
0 5 100
20
40
60
80
100
Times used per time period
Perc
ent o
f use
rs u
sing
Usage IndexDo people actually use the functionality you build ?
Build things that people will actually use.
If they aren’t, try to figure out why and drive more usage. If you can’t, why do you have the feature ?
Higher tends to be better
Version 5.X
Version 6.X
Version 7.X
Version 8.0
29%
45%
23%
3%
Installed Version IndexMonitoring product absorption
What percent of your customers are on your latest (n) release ?
Innovation Rate
Strategic Alignment
On-Product
Index
Availability Index
Usage Index
Version Index
Any KPI by itself provides very little information.KPIs are all interconnected
Innovation Rate
Strategic Alignment
On-Product Index
Availability Index
Usage Index
Version Index
Using KPIs provides a high-level proxy of actual value delivered by software products
29% 50% 80% 99% 35% 70%
$0.29
$0.15 $0.13 $0.13
$0.05 $0.03$1