Download - Models for leadership
Models for leadershipInspiring others to do their best work
#UXPA2016 #Lead
How do we create leaders? How can we help individuals succeed?
#UXPA2016 #Lead
You, as a leader, need to empower your team to generate and execute bold ideas.Tim Brown, CEO of IDEO
What styles of leadership are effective?
#UXPA2016 #Lead
Leadership styles
Supportive – Participatory – Directive – Achievement-oriented
Supportive
Focus on relationships
Provide resources and advice
Show sensitivity to team member needs
Ask questions to guide others
Effective when
– Tasks are repetitive or stressful
– Time is well-spent training and coaching
– Templates and examples are readily available
Negative: Can be time-consuming or ineffective if the purpose of the task isn’t clear
Participatory
Tap team’s ideas, expertise
Include team in making decisions
Give freedom in how to perform the work
Encourage creativity
Effective when
– Team is experienced
– Task is complex and challenging
– Want to collaborate to formulate the plan
– People want to give input
Negative: Can be ineffective when you need a quick decision
Directive
Communicate goals and expectations
Make decisions
Assign clear tasks, delegate
Command, rather than consult the team
Effective when
– Tasks or projects are unstructured
– Team is inexperienced
– Buy-in isn’t necessary for success
– In crisis
Negative: can be overly demanding
Achievement-oriented
Set challenging goals for your team
Be confident in team’s abilities
Expect solid performance
Provide high standards
Put the right people on the team
Effective when
– Desire to reach collective goals
– Team is trained, skilled in doing the work
– Want to engage people for a long period of time
– Some are unmotivated or unchallenged in their work
Negative: Can be viewed as competitive or fail if team composition isn’t right.
Tip: match the style to the situation
How much time is available?
Are relationships based on respect and trust or are you working to earn trust?
Who has the information—you, someone else, or team?
How well is the team trained?
Who is experienced with the task?
What type of task: structured, unstructured, complicated, or simple?
Are their any preferences or conflicts to consider?
What’s the stress level?
How can we avoid common leadership mistakes?
#UXPA2016 #Lead
Common leadership mistakes
Not defining goals clearly enough
Not giving enough feedback
Not "being there" for your team
Not anticipating far enough in advance
Provide a vision and clear expectations
Build in feedback loops
Check in, ask how things are going, and be willing to lend a hand
Plan long-term, look for triggers, warn team of potential issues
Mistake Lesson
Common leadership mistakes
Being too ‘hands on’ or too ‘hands off’
Tolerating poor performance, poor performer or bad behavior
Making people feel bad
Pitch in strategically or let go of concrete tasks
Create improvement plan based on learning
Maintain positive feelings in yourself
Mistake Lesson
“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
– Maya AngelouSource: www.nndb.com/people/265/000023196/
How can we lead productive conversations?
#UXPA2016 #Lead
GROW model
G = Goal
R = Reality
O = Options
W = Way forward
G.R.O.W.
Source: www.slideshare.net/mcpheats/how-to-use-the-grow-coaching-model
Use it to
Structure a 1-on-1 conversation
Unstick a sticky situation
Focus a group
Step through solving a problem
ICE model
I.C.E.
I = Intellectual
C = Convert to
E = Emotional
Source: incrediblepictures.com
Ask questions, in this order:
1. Tell me more … What happened next?
2. What have you tried? What’s not working?
3. How does this impact you, on a personal level?
Use it to
Structure a 1-on-1 conversation
Show you care
Keep a pulse on what’s happening
Get feedback
Uncover the root cause
How can we better understand and work with people?
#UXPA2016 #Lead
4 Dimensions of relational work
4 Dimensions are
1. Influence
2. Interpersonal facilitation
3. Relational creativity
4. Team leadership
Influencers
Are persuasive
Constantly tap into their network
Love to negotiate
Make strategic connections
Build a team around them
Source: https://twitter.com/anthrotechUX
Interpersonal facilitators
“Behind the scenes” worker
Sense people’s emotions and motivations
Help people cope with issues and conflict
Work to align team members values and get agreement
Source: https://twitter.com/anthrotechUX
Relational Creativity
Use pictures and words to communicate from a distance
Focused on building relationships
Able to motivate others to act
Use ambiguity to find opportunity, create and innovate Source: https://twitter.com/anthrotechUX
Team leadership
Successful through their interactions with others
‘Doers’
Thrive on working with others to accomplish goals
Interested in people and processes
Source: https://twitter.com/anthrotechUX
Use it to
Observe what motivates people you work with
Match the task to the right person
Notice gaps in roles your team may have
Recruit a good fit
Consider what motivates people
InfluencerPromote, negotiate, close
Consult and discuss. Help resource teams. Share successes publically.
Interpersonal facilitatorMediate and solve disagreements
Ask for information, to clarify. Team up to address disputes.
Relational creativity Create, share ideas, provide options
Be open to other ways of achieving a task. Recognize creative accomplishments.
Team leadershipDevise the plan, collaborate, deliver results
Ask for feedback, have them review. Suggest practical alternatives.
Source: http://www.cavendishmd.co.uk/insights.php?most=yellow&least=blue
Source: http://blog.mindjet.com/2013/02/workology-wrap-up-map/
Source: pinterest
Source: celebritytypes.com/test.php
Leadership is about making others better as a result of your presence and making sure that impact lasts in your absence. Sheryl Sandberg, COO of Facebook
How can we be authentic leaders?
#UXPA2016 #Lead
Leaders …
Set challenging goals
Develop discipline
Prepare, delegate and guide
Show compassion and passion
Challenge present circumstances
Learn from failure
Celebrate success
Leaders need to…
Listen
Cultivate the right environment
Trust
Make people feel connected
Give permission to fail
Take swift action to course correct
Provide timely feedback
Provide perspective & inspiration
“Be the change you wish to see in the world.”
– Mahatma GandhiSource: www.biography.com
Leaders don’t create followers. They create other leaders. Tom Peters, Author and management consultant
Thank you.How do we create leaders? How can we help individuals succeed?What styles of leadership are effective?How can we better understand and work with people?How can we be authentic leaders?
#UXPA2016 #Lead @AnthroTechUX @lanihathaway
http://uxpa2016.org/sessionsurvey?sessionid=216
ANTHRO-TECH.COM | (360) 584-9151
Lani HathawaySENIOR USER-CENTERED DESIGN CONSULTANT
About Anthro-Tech
We’re a user-centered design consultancy focused on government agencies, nonprofits and enterprises with a social-impact mission.