Business Transformation Through Learning Innovation
MODERNISING LEARNING: DELIVERING RESULTS
Welcome to the launch of the 2014-15 Towards Maturity Benchmark Study
Are today’s corporate learning strategies keeping up with the pace of change?
What does a modernised learning strategy look like to you?
Answer in the chat box!
Modernised Learning Strategy
For
Less
Delivering
More
Modernise[moh-der-nize]
Verb: adapt (something) to modern
needs or habits, typically by
installing modern equipment or
adopting modern ideas or methods.
Outputs Responsiveness Learning support
where needed Technology
Today’s Agenda600 L&D Leaders
5000+ Learners
ACTION PLAN
+
=
YOU+
Progress Update
Aligning to Need
New Models of Learning
Boosting Agility
Secrets of the learning leaders
About benchmarking
TM Index
Who is reporting the best results? And what are they doing differently?
THE TOP 10%New for 2014
NEW MODELS OF LEARNING
Integrate
Learning
& Talent
Develop
Learning
Culture
Transform
Training
ALIGNING TO NEED
Customer
Activated
Learning
2 Way
Business
Alignment
E Q U I P L & D A S A G E N T S O F C H A N G E
T HE TOWARDS M ATURITY N EW L EARNING AGENDA–A ROADMAP FOR CHANGE
Progress Update
Aligning to Need
New Models of Learning
Boosting Agility
Secrets of the learning leaders
L&D professionals today want even more
LauraOvertonTowardsMaturity www.towardsmaturity.org/2014benchmark
Resources
1 in 3 Are increasing team size
and
L&D Budget
Reaching more people than ever before
29% of
learning is e-enabledBut most of it is compliance related(but not for )
Using more Technology
200%increase since 2010
19%budget allocated Delivering Efficiency
- 17% Cost reduction+21% Volume- 22% Delivery time - 20% Study time
We are busy being busy
but what IMPACT are we making?
INCREASING
PERFORMANCE GAP
87% want change 2014
74% want change 2010
51% reported benefits
31% reported benefits
53% Top Q
63% Top Deck
Answer in the chat box!
What is stopping us
from realising our
expectations?
This is not a time to give up,
but to take another look at the evidence!
Progress Update
Aligning to Need
New Models of Learning
Boosting Agility
Secrets of the learning leaders
Data-driven decision making
Business leaders use it to:PredictPlanPersuadePersonalise
L&D leaders don’t!1 in 5 use learning analytics or benchmarking to improve service and performance
Data has become likened to oil as the next great natural resource.- Daniel Newman, Forbes July 14
“”
Gaining Market ShareTalent
Delivering New Products & Services
So what can learningInnovation bring to the Table?
Gaining Market Share17% rise in customer satisfaction
10% improvement in revenueTalent9% reduction in attrition
17% improvement in engagement
14% improvement in productivity
12% reduction in time to competency
Delivering New Products & Services
Change new products & services 23% faster
Roll out new IT applications 26% faster & improve efficiency!
Our goal was to achieve complete
transformation and it was imperative that
we achieve it quickly. This is why we made learning and development a catalyst for change. In doing so, we’ve shown that modernising learning
has delivered results that matter to our staff, to our residents and to our shareholders.
ALI
GN
ING
TON
EED
Dr Chai Patel, CBE FRCPChairman of HC-One
2 Way
Business
Alignment
But only 32% of L&D professionals work with business leaders to identify what KPI’s need to be changed
Balancing the needsof organisationsandindividuals
How do our staff learn best?
88% learners learn from collaboration with team workers
79% from manager support
70% from Google
46% from formal education courses (17% from classroom courses)
55% learn on the way to work
82% want to learn at their own pace
YET ONLY
1/3OF L&D LEADERS KNOW
HOW THEIR STAFF ACTUALLY
LEARN AT WORK…
Staff
ALI
GN
ING
TON
EED
Are we listening to our customers?Customer
Activated
Learning
31% find self paced e-learning courses useful
85% are downloading apps to a mobile or tablet
80% willing to share what they know using technology
93% of L&D leaders are investing in self paced e-learning courses
Fewer than 1 in 5 L&D are working with tools to build and deliver apps
20% believe their staff know how connect and share
L&D Leaders
Supporting learning and performance where it counts
Progress Update
Aligning to Need
New Models of Learning
Boosting Agility
Secrets of the learning leaders
Supporting continual learning at work
What do I need to
get started?
What do I need to
get better?
What do I need to get
out of a fix?
What do I need to
progress my career?
What do I need right here right
now?
45%Skills
diagnostictools
12% content curation
42% 70:20:10
26%MOOCs
30%Micro-
content
NEW
MO
DEL
SO
FLE
AR
NIN
G
Transform
Training
Involving stakeholders
Content design
Reward and recognition
Practice and reflection
Design with the class in mind
66% providing job aids
37% equip line managers with
resources so their teams get the most out of online learning
14% encourage learners to
share experiences and solve problems online
12% have content curation
strategies in place
NEW
MO
DEL
SO
FLE
AR
NIN
G
Develop
Learning
Culture
NEW
MO
DEL
SO
FLE
AR
NIN
G
Integrate
Learning
& Talent
Only 16% start organisational learning before staff join
Supporting career progression:
18% are using some form of Academy
All use skills diagnostics
NEW
MO
DEL
SO
FLE
AR
NIN
G
Transform
Training
Develop
Learning
Culture
Integrate
Learning
& Talent
21% Blend range of technologies
14% Actively encourage sharing
19% Reinforce on-boarding
85%
67%
67%
Progress Update
Aligning to Need
New Models of Learning
Boosting Agility
Secrets of the learning leaders
BO
OST
ING
AG
ILIT
Y
Flexible
Learning
45% support BYOD
39% develop
platform independent content
32% offer content in
the cloud
BO
OST
ING
AG
ILIT
Y
SimplifyHarness what you have
Make it easy
Make it relevant
Eliminate noise
Be clear
LauraOvertonTowardsMaturity www.towardsmaturity.org/2014benchmark
BO
OST
ING
AG
ILIT
Y
Respond
Faster
#1 motivating factor for learners to learn online
1. To be able to do my job faster and better
L&D agree they deliver
in time to meet the
needs of the business
“I want to be able to do
my job faster and
better”
51%
47%
NEW MODELS OF LEARNING
Integrate
Learning
& Talent
Develop
Learning
Culture
Transform
Training
ALIGNING TO NEED
Customer
Activated
Learning
2 Way
Business
Alignment
E Q U I P L & D A S A G E N T S O F C H A N G E
T HE TOWARDS M ATURITY N EW L EARNING AGENDA–A ROADMAP FOR CHANGE
Are we equipped ?
E Q U I P L & D A S A G E N T S O F C H A N G E
So how well equipped are L&D to Modernise Learning and
Deliver Results?
Current L&D Skills
Here’s the challenge Blend different
technologies
Reinforce on-boarding
Identify business KPIs
Encourage sharing
Comms plan in place
87%
7%
7%
7%
So where do we go to getback in the flow?
Stagnate[staɡˈneɪt]
Verb: cease to flow or move; become
stagnant; cease developing; become
inactive or dull
……NOT AN OPTION!
Progress Update
Aligning to Need
New Models of Learning
Boosting Agility
Secrets of the learning leaders
Top DeckareDelivering
TOP DECK
Avg.
TOP DECK
Avg.
TOP DECK
Avg.
Speed up and improve the application of learning back in
workplace
Provide a faster response to changing business
conditions
Increase on-the-job productivity
65%
21%
24%
62%
72%
28%
Top DeckareEngaging
73% report positive staff behaviour (21%)
64%agree staff put what they have
learned into practice (25%)
Top DeckareHarnessing Technology
DNA OF THE
LEARNING LEADERS
• Alignment (and resourcing)• Active learner voice• Design beyond the course• Proactive in connecting
Modernising Learning: Delivering Results
Time to Act! Get The Edge
I encourage business and learning leaders alike to use the evidence from the Towards Maturity
Benchmark Study to challenge traditional thinking about learning,
performance, talent, technology and change….
Dr Chai Patel, CBE FRCPChairman of HC-One
…..But don’t just read it, take action where it counts to deliver lasting business
transformation.
Dr Chai Patel, CBE FRCPChairman of HC-One
Time to act! #Gettheedge14
www.towardsmaturity.org/2014benchmark
[email protected]: New Learning Benchmarks
Business Transformation Through Learning Innovation
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ABOUT USTowards Maturity is a benchmarking practice that
provides authoritative research and expert consultancy services to help assess and improve the effectiveness and consistency of L&D performance
within organisations. It leverages the data gathered from the largest learning and development
benchmark in Europe.
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