Business Transformation Through Learning Innovation

MODERNISING LEARNING: DELIVERING RESULTS

Welcome to the launch of the 2014-15 Towards Maturity Benchmark Study

Are today’s corporate learning strategies keeping up with the pace of change?

What does a modernised learning strategy look like to you?

Answer in the chat box!

Modernised Learning Strategy

For

Less

Delivering

More

Modernise[moh-der-nize]

Verb: adapt (something) to modern

needs or habits, typically by

installing modern equipment or

adopting modern ideas or methods.

Outputs Responsiveness Learning support

where needed Technology

Today’s Agenda600 L&D Leaders

5000+ Learners

ACTION PLAN

+

=

YOU+

Progress Update

Aligning to Need

New Models of Learning

Boosting Agility

Secrets of the learning leaders

About benchmarking

TM Index

Who is reporting the best results? And what are they doing differently?

THE TOP 10%New for 2014

NEW MODELS OF LEARNING

Integrate

Learning

& Talent

Develop

Learning

Culture

Transform

Training

ALIGNING TO NEED

Customer

Activated

Learning

2 Way

Business

Alignment

E Q U I P L & D A S A G E N T S O F C H A N G E

T HE TOWARDS M ATURITY N EW L EARNING AGENDA–A ROADMAP FOR CHANGE

Progress Update

Aligning to Need

New Models of Learning

Boosting Agility

Secrets of the learning leaders

L&D professionals today want even more

LauraOvertonTowardsMaturity www.towardsmaturity.org/2014benchmark

Resources

1 in 3 Are increasing team size

and

L&D Budget

Reaching more people than ever before

29% of

learning is e-enabledBut most of it is compliance related(but not for )

Using more Technology

200%increase since 2010

19%budget allocated Delivering Efficiency

- 17% Cost reduction+21% Volume- 22% Delivery time - 20% Study time

We are busy being busy

but what IMPACT are we making?

INCREASING

PERFORMANCE GAP

87% want change 2014

74% want change 2010

51% reported benefits

31% reported benefits

53% Top Q

63% Top Deck

Answer in the chat box!

What is stopping us

from realising our

expectations?

This is not a time to give up,

but to take another look at the evidence!

Progress Update

Aligning to Need

New Models of Learning

Boosting Agility

Secrets of the learning leaders

Data-driven decision making

Business leaders use it to:PredictPlanPersuadePersonalise

L&D leaders don’t!1 in 5 use learning analytics or benchmarking to improve service and performance

Data has become likened to oil as the next great natural resource.- Daniel Newman, Forbes July 14

“”

Gaining Market ShareTalent

Delivering New Products & Services

So what can learningInnovation bring to the Table?

Gaining Market Share17% rise in customer satisfaction

10% improvement in revenueTalent9% reduction in attrition

17% improvement in engagement

14% improvement in productivity

12% reduction in time to competency

Delivering New Products & Services

Change new products & services 23% faster

Roll out new IT applications 26% faster & improve efficiency!

Our goal was to achieve complete

transformation and it was imperative that

we achieve it quickly. This is why we made learning and development a catalyst for change. In doing so, we’ve shown that modernising learning

has delivered results that matter to our staff, to our residents and to our shareholders.

ALI

GN

ING

TON

EED

Dr Chai Patel, CBE FRCPChairman of HC-One

2 Way

Business

Alignment

But only 32% of L&D professionals work with business leaders to identify what KPI’s need to be changed

Balancing the needsof organisationsandindividuals

How do our staff learn best?

88% learners learn from collaboration with team workers

79% from manager support

70% from Google

46% from formal education courses (17% from classroom courses)

55% learn on the way to work

82% want to learn at their own pace

YET ONLY

1/3OF L&D LEADERS KNOW

HOW THEIR STAFF ACTUALLY

LEARN AT WORK…

Staff

ALI

GN

ING

TON

EED

Are we listening to our customers?Customer

Activated

Learning

31% find self paced e-learning courses useful

85% are downloading apps to a mobile or tablet

80% willing to share what they know using technology

93% of L&D leaders are investing in self paced e-learning courses

Fewer than 1 in 5 L&D are working with tools to build and deliver apps

20% believe their staff know how connect and share

L&D Leaders

Supporting learning and performance where it counts

Progress Update

Aligning to Need

New Models of Learning

Boosting Agility

Secrets of the learning leaders

Supporting continual learning at work

What do I need to

get started?

What do I need to

get better?

What do I need to get

out of a fix?

What do I need to

progress my career?

What do I need right here right

now?

45%Skills

diagnostictools

12% content curation

42% 70:20:10

26%MOOCs

30%Micro-

content

NEW

MO

DEL

SO

FLE

AR

NIN

G

Transform

Training

Involving stakeholders

Content design

Reward and recognition

Practice and reflection

Design with the class in mind

66% providing job aids

37% equip line managers with

resources so their teams get the most out of online learning

14% encourage learners to

share experiences and solve problems online

12% have content curation

strategies in place

NEW

MO

DEL

SO

FLE

AR

NIN

G

Develop

Learning

Culture

NEW

MO

DEL

SO

FLE

AR

NIN

G

Integrate

Learning

& Talent

Only 16% start organisational learning before staff join

Supporting career progression:

18% are using some form of Academy

All use skills diagnostics

NEW

MO

DEL

SO

FLE

AR

NIN

G

Transform

Training

Develop

Learning

Culture

Integrate

Learning

& Talent

21% Blend range of technologies

14% Actively encourage sharing

19% Reinforce on-boarding

85%

67%

67%

Progress Update

Aligning to Need

New Models of Learning

Boosting Agility

Secrets of the learning leaders

BO

OST

ING

AG

ILIT

Y

Flexible

Learning

45% support BYOD

39% develop

platform independent content

32% offer content in

the cloud

BO

OST

ING

AG

ILIT

Y

SimplifyHarness what you have

Make it easy

Make it relevant

Eliminate noise

Be clear

LauraOvertonTowardsMaturity www.towardsmaturity.org/2014benchmark

BO

OST

ING

AG

ILIT

Y

Respond

Faster

#1 motivating factor for learners to learn online

1. To be able to do my job faster and better

L&D agree they deliver

in time to meet the

needs of the business

“I want to be able to do

my job faster and

better”

51%

47%

NEW MODELS OF LEARNING

Integrate

Learning

& Talent

Develop

Learning

Culture

Transform

Training

ALIGNING TO NEED

Customer

Activated

Learning

2 Way

Business

Alignment

E Q U I P L & D A S A G E N T S O F C H A N G E

T HE TOWARDS M ATURITY N EW L EARNING AGENDA–A ROADMAP FOR CHANGE

Are we equipped ?

E Q U I P L & D A S A G E N T S O F C H A N G E

So how well equipped are L&D to Modernise Learning and

Deliver Results?

Current L&D Skills

Here’s the challenge Blend different

technologies

Reinforce on-boarding

Identify business KPIs

Encourage sharing

Comms plan in place

87%

7%

7%

7%

So where do we go to getback in the flow?

Stagnate[staɡˈneɪt]

Verb: cease to flow or move; become

stagnant; cease developing; become

inactive or dull

……NOT AN OPTION!

Progress Update

Aligning to Need

New Models of Learning

Boosting Agility

Secrets of the learning leaders

Top DeckareDelivering

TOP DECK

Avg.

TOP DECK

Avg.

TOP DECK

Avg.

Speed up and improve the application of learning back in

workplace

Provide a faster response to changing business

conditions

Increase on-the-job productivity

65%

21%

24%

62%

72%

28%

Top DeckareEngaging

73% report positive staff behaviour (21%)

64%agree staff put what they have

learned into practice (25%)

Top DeckareHarnessing Technology

DNA OF THE

LEARNING LEADERS

• Alignment (and resourcing)• Active learner voice• Design beyond the course• Proactive in connecting

Modernising Learning: Delivering Results

Time to Act! Get The Edge

I encourage business and learning leaders alike to use the evidence from the Towards Maturity

Benchmark Study to challenge traditional thinking about learning,

performance, talent, technology and change….

Dr Chai Patel, CBE FRCPChairman of HC-One

…..But don’t just read it, take action where it counts to deliver lasting business

transformation.

Dr Chai Patel, CBE FRCPChairman of HC-One

Time to act! #Gettheedge14

www.towardsmaturity.org/2014benchmark

laura@towardsmaturity.orgLinkedIn: New Learning Benchmarks

Business Transformation Through Learning Innovation

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ABOUT USTowards Maturity is a benchmarking practice that

provides authoritative research and expert consultancy services to help assess and improve the effectiveness and consistency of L&D performance

within organisations. It leverages the data gathered from the largest learning and development

benchmark in Europe.

Download our case studies to support your business case for change at

www.towardsmaturity.org

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