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ACTION PLAN,2010-2015
Implementing the Sustainable Packaging Guidelines
NANDOS AUSTRALIA PTY LTDACN 065 327 068
Developed by
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Action Plan July 2010 June 2015 i Nandos Australia Pty Ltd
Contents
Contents ................................................................................................................................................... i
Executive Summary ................................................................................................................................. ii
Corporate Overview ................................................................................................................................ 1
Company Name and Structure............................................................................................................ 1
The Nature of the Organisation .......................................................................................................... 1
Australian Restaurants and Offices ..................................................................................................... 1
Office Address Details ......................................................................................................................... 2
Covenant Contact Officer .................................................................................................................... 2
Nandos Brands ................................................................................................................................... 2
Position of Nandos in the Supply Chain ............................................................................................. 2
Packaging Materials and Formats used by Nandos ........................................................................... 2
Nandos Action Plan Period ................................................................................................................ 3
Top Level Support ............................................................................................................................... 3
Action Plan Development ................................................................................................................... 3
Summary of Previous Achievements .................................................................................................. 3
Framework for Implementing the SPG ............................................................................................... 4
Baseline Data ...................................................................................................................................... 7
APC Action Plan Summary .................................................................................................................. 9
Formal Commitment by Nandos to Implement the Action Plan ..................................................... 15
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Action Plan July 2010 June 2015 ii Nandos Australia Pty Ltd
Executive SummaryNandos Australia Pty Ltd is a signatory to the Australian Packaging Covenant (APC). We arecommitted to the Covenants goals and targets, and to making a difference to minimise the
environmental impacts of packaging.
We are committed to:
Protecting and delivering goods efficiently with minimum environmental impact Using materials, water and energy more efficiently
Reducing the amount of waste and litter generated by packaging through facilitating thewaste hierarchy Avoid, Re-use, Recycle, Recover, Contain, Dispose
Minimising negative impacts of packaging and packaged products on humans and thenatural environment
Ensuring effective and clearly demonstrated practices are in place to address environmentalconcerns in the Product Development and Review process for packaging and packaged
products
This document outlines a detailed Action Plan to be implemented by Nandos over the next 5 years,
with progress against Key Performance Indicators (KPIs) to be reported annually. We will use the
first year of the APC period to refine our data collection and formalise written policies. Nandos will
use the Action Plan and the key principles of the Sustainable Packaging Guidelines (SPG) to ensure
that our consumer product packaging is fit for purpose, resource efficient, made from low impact
materials and recyclable or reusable at the end of its useful life.
Nandos is committed to resource conservation and product stewardship and will work towards
ensuring that all members of our packaging supply chain continue to evolve packaging in line with
the Australian Packaging Covenants goals. We are committed to making continual improvement to
the design, material selection and labelling of packaging and will provide an update on this Action
Plan in our first APC Annual Report.
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Page |1 Action Plan July 2010 June 2015 Nandos Australia Pty Ltd
Corporate Overview
Company Name and Structure
Nandos Australia Ltd (Nandos) became a signatory to the Australian Packaging Covenant in
September, 2010. The majority of Nandos Australias restaurants are franchised, however a small
number in various states are company-owned and used for franchisee and staff training.
The Nature of the Organisation
Nandos is an international company founded in 1987, with restaurants in five continents. Nando's
has operated in Australia since 1990, following establishment of its first restaurant in Tuart Hill, WA.
Nando's Australia has since opened restaurants in all mainland states and territories, as well as in
Tasmania
Corporate headquarters of Nandos Australia are in East Brunswick, Victoria. Other offices are
located in East Bentleigh (Victoria) and Neutral Bay, NSW. Currently Nandos Australia distributes
through NAFTA members on the East coast and Kailis Brothers in WA.
Australian Restaurants and Offices
Nandos Australian restaurants and offices (as at June, 2010) are detailed by state in the following
table.
Nandos
OwnedRestaurants
Nandos
Offices
Franchised
Restaurants
Total
Restaurants
NSW 11 1 29 40
Western Australia 0 0 33 33
Victoria 3 2 115 118
Queensland 3 0 53 56
South Australia 3 0 5 8
ACT 1 0 2 3
Tasmania 0 0 2 2
NT 0 0 1 1
TOTAL AUSTRALIA 21 3 240 261
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Office Address Details
Nandos Australian office addresses are:
Victoria Head Office
453 Lygon Street
East Brunswick VIC 3057
Phone: 03 9385 0777
Fax: 03 9384 0888
Regional Office
730A Centre Road
East Bentleigh VIC 3165
Phone: 03 9384 0777
Fax: 03 9579 3203
NSW State Office
196A Miller Street, North
Sydney, NSW 2060 Ph: 02 8920
0005
Covenant Contact Officer
Mr Lindsay Sacks
QA and Product Development Manager
Nandos Australia Pty Ltd
730A Centre Road
East Bentleigh VIC 3165
Australia
Phone: 03 9385 0753
Fax: 03 9579 3203
Email: [email protected]
Nandos Brands
The Nandos range of branded products includes cooked chicken, chips, salads, desserts and an
assortment of cooking and seasoning sauces. Nandos-branded bottled sauces and packaged spices
are available for purchase in Nandos Australias restaurants.
Position of Nandos in the Supply ChainNandos Australia is primarily a retailer of food products through its restaurants, which provide both
dine-in and take-away food. Nandos is a brand owner under the Australian Packaging Covenant.
Packaging Materials and Formats used by Nandos
Nandos Australia currently sources most of its packaging and products for sale to the Australian
public from Australian companies, but some plastic packaged products and a range of glass-bottled
sauces are directly imported.
Packaging materials used in the sale and distribution of Nandos branded products are summarised
in the following table.
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Material Notes
cardboard Secondary packaging cartons, catering boxes
sugar cane bagasse Takeaway burger boxes, chicken boxes, side item pales
glass Sauce jars and bottles
paper Serviettes, wrappers, carry bags
PET (Plastic Code 1) Salad Bowls
polypropylene (Plastic Code 5) Small containers, straws, secondary packaging pita bags
other (Plastic Code 7) Cap seals, etc.
Nandos Action Plan Period
The current Action Plan covers the period July 2010 to June 2015. Each APC Annual Report will cover
the preceding 1 July 30 June period.
Top Level Support
Nandos Australias environmental sustainability initiatives including activities under APC guidelines
are enthusiastically supported by parent company Nandos International. The company is embracing
change and is proactively driving development of systems worldwide for sustainability in Nandos
operations. The current report has been reviewed and endorsed by Mr Lester Sacks (Executive
Director, Nandos Australia Pty Ltd).
Action Plan Development
Nandos has engaged the services of Manor Sustainability Consulting Pty Ltd to produce the
Australian Packaging Covenant Action Plan. Members of the Nandos APC Team include Mr Lindsay
Sacks and Mr Lester Sacks.
Detpak, a subsidiary of Detmold Australia Pty Ltd, is one of the main suppliers of paper bags to
Nandos Australia. As an APC signatory, Detmolds influence on Detpak products is reflected in
recycled pulp content and resource-saving design in many of Nandos Australias paper bag
packaging items.
Summary of Previous Achievements
Nandos is committed to minimising overall life cycle environmental impacts of packaging and
packaged products, including efficient use of resources during manufacture and distribution.
Bulk Cooking Oil Supply
We are currently rolling out a bulk cooking oil supply system to our stores. Our supplier, Cookers,
provides each participating store with a stainless steel bulk storage facility that is filled periodicallywith cooking oil from their tanker truck.
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The bulk cooking oil supply system rollout commenced with a few stores in Victoria and is now the
standard for all new store builds across Australia. In 2011 approximately 70% of our stores use the
bulk cooking oil supply system and we plan to extend this to 90% by 2014. Use of bulk cooking oil
for refilling our deep fryers eliminates the use of steel drums and casks for cooking oil distribution.
Prior to adopting the bulk cooking oil supply system, each Nandos store would use on average 2 x
20 litre steel drums per week. We have currently reduced the use of steel drums by around 470
drums per week across all stores using the bulk supply system.
Used oil from Nandos stores is collected by Cookers, who sell the spent oil to recyclers for blending
with diesel. They then buy back biodiesel to run their trucks.
Distribution
Nandos supports greening of the supply chain. Our distributors have onsite recyclable waste
collection services provided by VISY.
Labelling and Disposal of Packaging
Nandos prints disposal instructions and recyclability markings on most branded packaging. Much of
the packaging contains recyclable material and we aim to identify opportunities to increase this
proportion over the course of the packaging review.
Office Recycling
We currently use VISY to collect comingled recyclable waste from our head office.
Corporate Awareness
At Nandos we believe that cultural change is most effectively driven from the higher levels of
management. We are propagating awareness of responsibilities associated with environmental
performance and sustainability throughout the business by providing training modules for newly
inducted staff through our Peri Uni training website.
Framework for Implementing the SPG
Specific actions proposed by Nandos for implementing the commitments under the APC and
supporting the achievement of the APCs objective and goals are presented in the sections below.
Packaging Review
In line with the APCs requirements, Nandos will develop a documented policy and procedure for
evaluating and procuring packaging using the SPG.
This will include a documented process and timetable for review of at least 50% of our existing
packaging against the SPG by 2015, and a documented process for assessing new packaging
introduced in the same period.
We intend to group packaging by type, focusing on products with the greatest sales volumes and
progressing until at least 50% of existing packaging is reviewed (by 2015). By using available
information for comparing environmental credentials of different materials for our existing and
future packaging needs, we hope to identify opportunities for improvement and implement thosewith highest positive impact as we update our packaging and introduce new products to our range.
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We recognise that our suppliers have an excellent working knowledge of their own products and
processes, and we intend to work more closely with key suppliers to improve the sustainability of
our packaging.
Goal 1- Design
Nandos will endeavour to optimise packaging for efficient resource use and reduced environmental
impact without compromising product quality and safety. We will achieve this through systematic
review of our packaging within the APC timeframe (through to 2015) and continue to seek
improvement through integration of APC commitments into our business processes. Our review
process will be conducted both internally and with the assistance of external expertise.
Nandos is continuing on the path toward sustainable packaging design. Although some Nandos
goods sold in Australia are imported, we have control over the production process for our brandedproducts and aim to influence manufacturing and packaging designs in line with best practice.
In 2010, Nandos, with packaging supplier Cocoon Republic, completed an evaluation of sugar cane
bagasse as an alternative material for burger boxes (formerly made of plastic-coated paperboard
composite). Aspects of the evaluation included compostability, source reduction and packaging
fitness for purpose.
Following a successful trial outcome, Nandos Australia phased out all polymer-paperboard
composite take away containers and has now replaced them with bagasse alternatives. Although
these bagasse containers implicitly inform customers of their environmentally friendly credentials,
we intend to further emphasise this with educational information printed on the packaging.
Goal 2- Recycling
Distribution Packaging
Nandos currently promotes the SPGs goal of recycling and supporting secondary materials markets
through efficient collection of secondary and tertiary packaging waste (mostly cardboard) in our
third-party logistics warehouses. The in-house recycling collection system is provided by Visy.
Plastic Consumer Packaging
Nandos recyclable plastic consumer packaging is marked with recycle logos and plastic codes bothto educate the consumer and inform the recycling industry.
Office Paper
Nandos is proposing a trial of recycled paper at our corporate headquarters in East Brunswick,
Victoria, to be concluded by December 2011. We will introduce a formal Buy Recycled purchasing
policy (from February 2012) with the aim of replacing virgin office paper with recycled paper where
possible, if the trial is successful.
Goal 3- Product Stewardship
Nandos recognises that Product Stewardship underpins the APC and the SPG. Because we share
responsibility for the life cycle environmental impacts of our packaging at every stage of the supply
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chain, we endeavour to work on sustainable design within our company and with our
manufacturers.
Disposal
Almost all packaging sourced by Nandos Australia contains recyclable or biodegradable material. A
strategy for recycling in-house restaurant packaging Australia-wide is currently under consideration
in conjunction with Visy / Coca Cola (comingled recyclables & cardboard) and WasteFlex (non-
recyclable and putrescible waste). Updates on this project will be included in Nandos APC Annual
Reports.
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Baseline Data
Key Performance Indicator Baseline Data (2011)
KPI 1 Proportion of signatories in the
supply chain implementing the SPG for
design or procurement of packaging
Nandos has not yet formally implemented the
SPG for design or procurement of packaging.
KPI 3 Proportion of signatories with on-site
recovery systems for recycling used
packaging
Nandos consumer goods are handled in third-
party warehouses that have recovery systems for
recyclable packaging materials. We currently
have a comingled material recovery service for
recyclable office paper and packaging waste
from our East Brunswick corporate site.
KPI 4 Proportion of signatories with a
policy to buy products made from recycled
packaging
Nandos currently has no formal policy to buy
products made from recycled packaging, but we
do buy recycled where possible.
KPI 6 Proportion of signatories that have
formal processes for working with others
to improve design and recycling of
packaging
Nandos does not currently have a formal policy
for working with our overseas suppliers to
improve design and recycling of packaging.
Nandos prints recycling logos and messages on
primary and secondary packaging to encourage
distributors, retailers and consumers to recycle
packaging.
Nandos is currently transitioning from a single-
use cardboard crate to a reusable plastic crate
for poultry transport. Roll out complete in WA
and underway in VIC.
KPI 7 Proportion of signatories
demonstrating other product stewardship
outcomes
Nandos suppliers are HACCP-approved. Product
stewardship initiatives include using renewable
resources (sugar cane bagasse) in around 40% of
our consumer packaging. 70% of stores use bulk
cooking oil system.
Nandos has an active program to encourage
customers to eat purchased food in the store
(restaurant). Currently, 48% of food sold is
eaten in-house.
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KPI 8 Reduction in the number of
packaging items in the litter streamMost Nandos packaging is designed with no
separable small parts to reduce litter. Our
bagasse containers are biodegradable.
Retention of data for packaging audits
In recognition of the APCs stated aim of conducting packaging audits on selected signatories,
Nandos will maintain appropriate records of internal communications, discussions with members of
the supply chain and other data in a manner that is transparent and supportive of the APCs overall
goals.
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APC Action Plan Summary
Nandos proposed actions for each SPG goal and KPI, together with responsibilities, timeframes, targets and evidence
below.
APC Performance Goal 1- Design
Aim: To optimise packaging to achieve resource efficiency and reduce environmental impact wi
quality and safety
Action Responsibility Timeframe Target
KPI 1 Proportion of
signatories in the supply
chain implementing the SPG
for design or procurement of
packaging
Integrate SPG into packaging
procurement policyLindsay Sacks
(NandosOperations)
end Sep 2012 Procure
SPG inte
Continue to develop,
improve, and extend our use
of bagasse materials, where
possible, throughout our
primary packaging
Lindsay Sacks
(Nandos
Operations)
end Dec 2014 Target t
derived
sources
Apply SPG checklist to new
packagingLindsay Sacks
(Nandos
Operations)
ongoing
through to
2015
All new
packagin
against S
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APC Performance Goal 2- Recycling
Aim: The efficient collection and recycling of packaging
Action Responsibility Timeframe Target
KPI 3 Proportion of
signatories with on-site
recovery systems forrecycling used packaging
Review existing on-site
recovery system for recycling
office paper and packaging
waste
Lindsay Sacks
(Nandos
Operations)
end Aug 2011 Confirm
on-site r
function
KPI 4 Proportion of
signatories with a policy to
buy products made from
recycled packaging
Conduct trial of recycled
plain office paperLindsay Sacks
(Nandos
Operations)
end Mar 2012 Confirm
recycled
accepta
Introduce a formal Buy
Recycled purchasing policy
for office paper (if trialsuccessful)
Lindsay Sacks
(Nandos
Operations)
end Jul 2012 All virgin
replaced
paper
Introduce a formal Buy
Recycled purchasing policy
for overseas-sourced
cardboard cartons
Laurence Morris
(Manager,
Groceries)
end Aug 2013 All carto
recycled
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APC Performance Goal 3- Product Stewardship
Aim: A demonstrated commitment to product stewardship by the supply chain and other signat
Action Responsibility Timeframe Target
KPI 6 Proportion of
signatories that have formal
processes for working with
others to improve design and
recycling of packaging
Establish communication
with key suppliers re
packaging design & recycling
Lindsay Sacks
(Nandos
Operations)
end Mar 2012 Key sup
APC aim
Eliminate use of innerliner inside pita bread
cartons. Current
configuration is 16 pks x 3
pitas with divider.
Conduct travel tests to
assess product protection.
Lindsay Sacks(Nandos
Operations)
Robert Nackoski
(Key Account
Sales Manager,
Mission Foods)
trial currentlyunderway -
introduction
in all states in
Jul 2011
New co12 pks x
carton,
Reduce
by 4 ba
Continue making design
adjustments to the
following bagasse
packaging items:
Mini Pail & Lid
Lindsay Sacks
(Nandos
Operations)
Paul Schumann
(Cocoon
Adjustments
to be
implemented
by Dec 2011
Overco
weakne
product
enslock
that
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Maxi Pail & Lid
Chicken Container & Lid
Full Chicken Container &
Lid
Burger box clam shellcontainer
Republic) con
abso
(fro
or s
strestru
incr
wei
Further rationalise current
takeaway bag range by
optimising dimensions to
reduce volumes consumed
Lindsay Sacks
(Nandos
Operations)
Paul Knape
(Business
Manager,
Detpak)
Adjustments
to be
implemented
by Oct 2011
Remcarr
Rembag
Re dcurr
opt
pail
con
To hopt
Research renewable
resource material
(possibly bagasse) to
substitute paper basedproducts used in primary
packing bags
Lindsay Sacks
(Nandos
Operations)
Paul Knape
(Business
Manager,
Detpak)
end Dec 2012 As soon
materia
Makpac
Conrest
Laufunc
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P a g e | 13 Action Plan July 2010 June 2015
Design inner divider/liners
for catering boxes to
optimise space for packing
multiple items in single
container.
Lindsay Sacks
(Nandos
Operations)
Avi Rubenstein(MD - Litho
Superpak)
Design
completed,
manufacture
&
distributionby Oct 2011
Reduce
contain
catering
Continue transition from
single-use cardboard crate to
reusable plastic crate for
poultry transport.
Lindsay Sacks
(Nandos
Operations)
end Jun 2012 Elimina
cardboa
packagi
distribu
KPI 7 Proportion of
signatories demonstrating
other product stewardship
outcomes
Increase percentage of
stores using bulk cooking oil
supply / collection system.
Lindsay Sacks
(Nandos
Operations)
end Dec 2015 95% of s
bulk oil s
collectio
steel can
the cook
chain.
Increase proportion of food
eaten in-house through store
design and menu refinement
(with the objective of
reducing takeaway
packaging)
Matt Thys, Ben
Appel (Store
Design Group)
Lindsay Sacks
(Nandos
Operations)
end Aug 2014 60% of f
in-house
crockery
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KPI 8 Reduction in the
number of packaging items in
the litter stream
Reduced primary packaging
dispensed to customersLindsay Sacks
(Nandos
Operations)
end Mar 2014 Fewer p
items to
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Formal Commitment by Nandos to Implement the Action Plan
The management of Nandos Australia Pty Ltd is fully committed to minimising the impact of
business operations on the environment and firmly supports the Australian Packaging Covenants
performance goals and framework.
As a brand owner, Nandos is undertaking to adopt product stewardship policies and practices and
to implement the Sustainable Packaging Guidelines in order to improve the design, recyclability and
recycled content of packaging and to improve collection and reprocessing systems for post-
consumer packaging.
Nandos is committed to working together with all its product suppliers to achieve goals and targets
as identified in this Action Plan and to report annually against relevant KPIs.
Lester Sacks
Executive Director
Nandos Australia Pty Ltd