Download - NextNews 02 | April 2010
Nextsense Ltd. Customer Magazine / Issue 2 / April 2010
www.nextsense.com
page 17
Microsoft Dynamics CRMCredit and leasing process management
Symantec Security Information and Event Management solutionPremier implementation in Macedonia
page 10
Nextsense in the mediaInterview with Vasko Kronevski CEO of Nextsense
page 19
Assessment of the utilization of ICT Project in the Assembly of Kosovo
Event ManagementExploringMacedonia.com
PRODUCT REVIEWS:
page 13
page 25
Everyone loves success stories. This is ours.
IN THIS ISSUE:
COVER PAGE:
We present T-Mobile’s website, mobile portal versions and My T-Mobile
page 06Nextsense and T-Mobile build successful partnership
1
m.t-mobile.mki.t-mobile.mk
m.t-mobile.mk/min
123
2 3
Nextsense develops different mobile versions of the T-Mobile Macedonia website www.t-mobile.mk
Dear colleagues and partners,
These are interesting times for the software development
industry. The wave of Microsoft Visual Studio 2010 brings a
whole bunch of new and exciting technologies and techniques
like SharePoint 2010, Silverlight 4, Windows Phone 7, to name a
few. All these new technologies promise faster development for
building better and more affordable applications without
compromising quality. Very large part of our job as developers
is to learn and keep our skills up to date with all these new
technologies. Sometimes it can be an art to recognize and
select those that will become industry standards and to avoid
those that will soon be forgotten. We must choose smart and
act smart.
It is common knowledge that real success means creating
something bigger than yourself. A value that extends beyond
personal goals. This is exactly what we are trying to create
for our clients, at the same time transferring what we
know best: both industry specific professional
solutions and the thrill of putting into play the new
technologies.
This NextNews issue will present some of the
latest solutions that our company has created
together with our clients or better say - our
partners. One of the highlights is the Web
solution for T-Mobile Macedonia that
includes public portal of the company
and its version for smart phones and
mobile devices as well as customers’
self-service portal, My T-Mobile. There is a
summary on the successful implementation of
Microsoft Dynamics CRM in vrabotuvanje.com.
Last but not least, one of latest projects
developed for Employment Service Agency of
Macedonia, at service to every prospective job
applicant in the country.
We hope that this journey will be as exciting for
you as it is for us.
NextNews team:Lead Editor: Dragana Spasovska
Copy Editor: Nora Buklevska
Creative Director: Irena Popovik
Designers: Dejan Kostic, Filip Misevski
03 Editorial
04 News
06 T-Mobile & Nextsense Partnership
10 Nextsense in the media: Vasko Kronevski interview
12 Macedonian e-Parliament Solution presented on
the World e-Parliament Conference 2009
13 Assessment on the utilization of ICT in the
Assembly of Kosovo
14 Case study: Employment Service Agency of RM
15 Microsoft EBS Implementation: Gradski Parking
16 Microsoft CRM Implementation: vrabotuvanje.com
17 Credit and leasing process management software
solution based on Microsoft Dynamics CRM
18 Software Licensing: Germanos (One to One)
19 Symantec SIEM solution implementation: Stopanska
Banka AD Bitola
20 Symantec Data Loss Prevention
21 Nextsense accepted into the Symantec Authorized
Technical Assistance Partner Program
22 Symantec Protection Suite Enterprise Edition overview
23 Symantec Protection Suite: 3-years-for-2 maintenance
offer from Nextsense
24 Httpool: Start conversations with your target audience
25 ExploringMacedonia.com: Event Management
26 Nextsense Internship Program
27 Nextsense Profile
Table of Contents
Editorial
Aleksandar TokarevChief SoftwareDevelopment Officer
To subscribe send address details to: [email protected]
For more information, please contact: [email protected]
Nextsense Ltd.address: Partizanski Odredi 62, 1000 Skopje, Macedonia
phone: +389 2 3075 111; fax: +389 2 3075 333;
e-mail: [email protected] website: www.nextsense.com
Dear colleagues and partners,
These are interesting times for the software development
industry. The wave of Microsoft Visual Studio 2010 brings a
whole bunch of new and exciting technologies and techniques
like SharePoint 2010, Silverlight 4, Windows Phone 7, to name a
few. All these new technologies promise faster development for
building better and more affordable applications without
compromising quality. Very large part of our job as developers
is to learn and keep our skills up to date with all these new
technologies. Sometimes it can be an art to recognize and
select those that will become industry standards and to avoid
those that will soon be forgotten. We must choose smart and
act smart.
It is common knowledge that real success means creating
something bigger than yourself. A value that extends beyond
personal goals. This is exactly what we are trying to create
for our clients, at the same time transferring what we
know best: both industry specific professional
solutions and the thrill of putting into play the new
technologies.
This NextNews issue will present some of the
latest solutions that our company has created
together with our clients or better say - our
partners. One of the highlights is the Web
solution for T-Mobile Macedonia that
includes public portal of the company
and its version for smart phones and
mobile devices as well as customers’
self-service portal, My T-Mobile. There is a
summary on the successful implementation of
Microsoft Dynamics CRM in vrabotuvanje.com.
Last but not least, one of latest projects
developed for Employment Service Agency of
Macedonia, at service to every prospective job
applicant in the country.
We hope that this journey will be as exciting for
you as it is for us.
NextNews team:Lead Editor: Dragana Spasovska
Copy Editor: Nora Buklevska
Creative Director: Irena Popovik
Designers: Dejan Kostic, Filip Misevski
03 Editorial
04 News
06 T-Mobile & Nextsense Partnership
10 Nextsense in the media: Vasko Kronevski interview
12 Macedonian e-Parliament Solution presented on
the World e-Parliament Conference 2009
13 Assessment on the utilization of ICT in the
Assembly of Kosovo
14 Case study: Employment Service Agency of RM
15 Microsoft EBS Implementation: Gradski Parking
16 Microsoft CRM Implementation: vrabotuvanje.com
17 Credit and leasing process management software
solution based on Microsoft Dynamics CRM
18 Software Licensing: Germanos (One to One)
19 Symantec SIEM solution implementation: Stopanska
Banka AD Bitola
20 Symantec Data Loss Prevention
21 Nextsense accepted into the Symantec Authorized
Technical Assistance Partner Program
22 Symantec Protection Suite Enterprise Edition overview
23 Symantec Protection Suite: 3-years-for-2 maintenance
offer from Nextsense
24 Httpool: Start conversations with your target audience
25 ExploringMacedonia.com: Event Management
26 Nextsense Internship Program
27 Nextsense Profile
Table of Contents
Editorial
Aleksandar TokarevChief SoftwareDevelopment Officer
To subscribe send address details to: [email protected]
For more information, please contact: [email protected]
know best: both industry specific professional
solutions and the thrill of putting into play the new
This NextNews issue will present some of the
summary on the successful implementation of
Microsoft Dynamics CRM in vrabotuvanje.com.
Last but not least, one of latest projects
developed for Employment Service Agency of
Macedonia, at service to every prospective job
We hope that this journey will be as exciting for
Nextsense Ltd.address: Partizanski Odredi 62, 1000 Skopje, Macedonia
phone: +389 2 3075 111; fax: +389 2 3075 333;
e-mail: [email protected] website: www.nextsense.com
IT MarkNextsense is proud to announce that this March we have
obtained the IT Mark certificate. Nextsense is among the
eleven Macedonian companies that have succeeded in
obtaining this certificate.
IT Mark is the first international business and technical
process certification service designed for IT SME’s that
provides a quality and maturity assessment from 3
complementary points of view:
• Business Management (strategic, commercial, financial,
marketing, etc)
• Information Security Management
• Software and Systems Processes (CMMI)
Certificate of Appreciation from the Official Gazette of Republic of Macedonia
On February 18th, the Official Gazette of the Republic of
Macedonia celebrated the 65th anniversary. At the ceremony
for the anniversary, Nextsense, as one of the business
partners of the Official Gazette of the Republic of Macedonia,
received a Certificate of Appreciation as recognition for the
cooperation and contribution for the development of the
Gazette.
Nextsense & FEIT cooperationIn the recent years Nextsense has closely collaborated with the Faculty of Electrical Engineering
and Information Technologies, at the Ss. Cyril and Methodius University in Skopje. The students
from the 2nd and 3rd year were assigned to work on the integration of the Nextsense
e-Parliament system with Facebook and Twitter, as part of the course for
software engineering.
So far, the cooperation between
Nextsense and FEIT has been
very successful for both parties:
the students have the possibility
to do their internship under the
mentorship of one of the best IT
professionals in the country, and
Nextsense has the possibility to
enlarge the team with talented
young proffesionals.
Excellent results of the Customer Satisfaction Index SurveyIn order to achieve continuous product and service
quality improvement, Nextsense constantly examines
client satisfaction by conducting periodic surveys. The
processing of the survey data is done by TNS
Prognostics, a third party market research organization.
This survey is mandatory for all the Microsoft Gold
Certified Partners and is highly regarded by Nextsense
since it helps us to determine the satisfaction of our
customers, identify the areas for improvement as well
as help us achieve better results.
This year participants of our survey were software
beneficiary, executive & procurement contacts. The
target group consisted of 134 contacts.
We are proud to announce that this year we have
achieved tremendously good results, which mark
significant improvment from the previous survey
conducted in March 2009.
The customer satisfaction of 91%, overall performance
of 85% and Net Satisfaction of 188 are the best
indicators of the hard work that we have invested in
order to fulfill our clients’ requirements, to offer them
the best service possible and to become their lifelong
partner. MASIT ICT Excellence Awards 2010On February 17th 2010 the Macedonian Chamber of
commerce MASIT organized the 3rd contest of MASIT ICT
Excellence Awards 2010. The MASIT ICT Excellence Awards
are locally organized awards that nominate their winners for
the WITSA (World Information Technology and Services
Alliance) Global ICT Excellence Awards. MASIT members
had an opportunity to nominate their solutions in the
following categories: Public Sector Excellence, Private
Sector Excellence and Digital Opportunity. The Nextsense
e-Parliament solution was nominated in the Public Sector
Excellence category and was chosen among the three
Macedonian representatives on the WITSA 2010 Awards
that are to take place on May 26th in Amsterdam, The
Netherlands.
05
Nextsense is dedicated to constant improvement of products and services quality. We manage to accomplish that with implementation of standards and best practices that will ensure consistency and standardization in everyday operations.
That is why in July 2008 Nextsense became ISO 9001:2000 certified company, implementing the quality management system that refers to Information technology design, development, sales, education and support.
Because customer satisfaction is our focus we strive to improve the service management, by reaching an agreement for cooperation with IFC and the Bulgarian consulting company ITCE for implementation of the ISO/IEC 20000 standard and ITIL framework. ISO/IEC 20000 standard promotes the adoption of an integrated process approach for effectively deliver managed services to meet the business and customer requirements with use of ITIL (Information Technology Infrastructure Library) best practice for IT Service Management. In cooperation with GTZ, Nextsense started the process of IT Mark certification. ITMark is aimed specifically at SMEs and provides the software companies with means to enhance their business and improve information security management. It will also improve software development processes, in order for them to gain recognition for their level of capability through the ITMark certification.
2
1
QualityAssurance
Certificates
3
- www.sojuzkomori.org.mk
- www.ikbanka.com.mk
- www.nbrm.gov.mk
- www.amcham.com.mk
- www.alarmzaprirodata.mk
- www.ads.gov.mk
- www.etcetera.mk
- www.berlitz.com.mk
- www.soraviaresort.com.mk
- www.bistra.com
- www.skimavrovo.com
- www.zcgm.mk
- www.acerola.com.mk
- marketcomconsultancy.com
- www.renault.mk
Nextsense - Partner of the Macedonia Case Challenge 2010 As a company that aims at opening up opportunities and
new perspectives for excellent students, Nextsense was
one of the partners and sponsors of the Macedonia Case
Challenge 2010. This event is a Sub-Competition of the
Balkan Case Challenge (BCC) and was organized for the
third time in our country.
The Macedonia Case Challenge 2010 took place at the
Business Start–up Centre from 26-28 March, and
consisted of four independent competitions.
As a partner and sponsor of this year’s event Nextsense
provided the case studies for the Business Case
Competition and the ICT Competition. The students
showed their knowledge and skills in the area of their
specialization and prepared a marketing plan for an
e-ticketing portal and a software architecture design for
the e-ticketing software.
NEXTNEWS Issue 2 | April 2010
upcoming:• 12 May, Congress Business Center, Skopski Saem“Client Relationship Management in the process of credit mediation”Presentation of Credit and leasing process management software solution based on Microsoft Dynamics CRM organized by Nextsense and Credit 1, supported by Microsoft
• 13 May, Hotel Queens, SkopjeLaunch of the Integrated Software Solution developed for the Employment Service AgencyPresentation of the integrated software solution for ESA – speaker Vasko Kronevski
• 14 May, Multi Business Center, Skopski SaemBusiness Forum on e-Commerce: “Innovative Way to Improve Your Business”, speaker Aleksandar Tokarev
• 18-19 May 2010, Chisinau, MoldovaMoldova e-Government Summit 2010, ICT for better governanceICT solutions for successful e-Democracy implementation, speaker Vasko Kronevski
• 18-20 May, Sarajevo, Bosnia and Herzegovina5th Annual Regional Event on Competitiveness, Finance and Economic Growth organized by USAID and RCI“Regional Tourism Portal - Need, Sustainability and Partners”- speaker Sasha Gavrilovic
• 25-27 May, Amsterdam, NetherlandsWITSA’s 17th World Congress on Information Technology in 2010WITSA Global ICT Excellence Awards Ceremony
• 9-10 June, Yerevan, ArmeniaDigitec Business Forum for SEE ICT cluster developmentspeaker Vasko Kronevski
• Nextsense organized e-Government internal workshop in Popova Kula Winery, Demir Kapija
• Aleksandar Tokarev, Daniel Danilovski, Aleksandar Gelevski and Vlatko Ivanovski attended the prestigious conference Microsoft TechEd 2009 in Berlin, Germany
• Irena Trendafilova and Aleksandra Georgieva presented the Microsoft CRM solution as a powerful tool for improving customer relationship and sales at the TSL Management Forum 2009 organized by Triple S Learning
• Nextsense was honored with a Certificate of Appreciation from the USAID Macedonian Competitiveness Project. • Vlatko Ivanovski and Boban Stojanovski were speakers at the 7th Microsoft Vizija Conference, at the session “SQL Server 2008: .NET Developer side”. • Trajce Koskarovski attended the Storage Networking World EMEA Conference in Frankfurt, Germany.
past:
news news
04
CMS
Web Solutionswhat’snext?
event calendar
- Stopanska Banka
- Makedonski Sport
- Ekonet
- Giveko
- Seat Club
- GCS
- USAID project
- Trust
- Leasing 1
- Rio cafe
USAID regional catalogueThe USAID funded RCI (Regional Competitiveness
Initiative) project issued the first edition of the IT 2
BUSINESS catalogue for successful practices and
Information Technology (IT) solutions. The catalogue
contains a selection of 71 software products and
services of highest quality presented by 33 companies
from the region of Eastern Europe and Caucasus.
Nextsense was among the presented companies with its
solutions: the e-Parliament solution, ApplyOnline, the
e-banking solution, and the portal www.uslugi.com.mk.
The electronic version of the catalogue is available at the
following site: www.it2business.org.
100done
80loading
IT MarkNextsense is proud to announce that this March we have
obtained the IT Mark certificate. Nextsense is among the
eleven Macedonian companies that have succeeded in
obtaining this certificate.
IT Mark is the first international business and technical
process certification service designed for IT SME’s that
provides a quality and maturity assessment from 3
complementary points of view:
• Business Management (strategic, commercial, financial,
marketing, etc)
• Information Security Management
• Software and Systems Processes (CMMI)
Certificate of Appreciation from the Official Gazette of Republic of Macedonia
On February 18th, the Official Gazette of the Republic of
Macedonia celebrated the 65th anniversary. At the ceremony
for the anniversary, Nextsense, as one of the business
partners of the Official Gazette of the Republic of Macedonia,
received a Certificate of Appreciation as recognition for the
cooperation and contribution for the development of the
Gazette.
Nextsense & FEIT cooperationIn the recent years Nextsense has closely collaborated with the Faculty of Electrical Engineering
and Information Technologies, at the Ss. Cyril and Methodius University in Skopje. The students
from the 2nd and 3rd year were assigned to work on the integration of the Nextsense
e-Parliament system with Facebook and Twitter, as part of the course for
software engineering.
So far, the cooperation between
Nextsense and FEIT has been
very successful for both parties:
the students have the possibility
to do their internship under the
mentorship of one of the best IT
professionals in the country, and
Nextsense has the possibility to
enlarge the team with talented
young proffesionals.
Excellent results of the Customer Satisfaction Index SurveyIn order to achieve continuous product and service
quality improvement, Nextsense constantly examines
client satisfaction by conducting periodic surveys. The
processing of the survey data is done by TNS
Prognostics, a third party market research organization.
This survey is mandatory for all the Microsoft Gold
Certified Partners and is highly regarded by Nextsense
since it helps us to determine the satisfaction of our
customers, identify the areas for improvement as well
as help us achieve better results.
This year participants of our survey were software
beneficiary, executive & procurement contacts. The
target group consisted of 134 contacts.
We are proud to announce that this year we have
achieved tremendously good results, which mark
significant improvment from the previous survey
conducted in March 2009.
The customer satisfaction of 91%, overall performance
of 85% and Net Satisfaction of 188 are the best
indicators of the hard work that we have invested in
order to fulfill our clients’ requirements, to offer them
the best service possible and to become their lifelong
partner. MASIT ICT Excellence Awards 2010On February 17th 2010 the Macedonian Chamber of
commerce MASIT organized the 3rd contest of MASIT ICT
Excellence Awards 2010. The MASIT ICT Excellence Awards
are locally organized awards that nominate their winners for
the WITSA (World Information Technology and Services
Alliance) Global ICT Excellence Awards. MASIT members
had an opportunity to nominate their solutions in the
following categories: Public Sector Excellence, Private
Sector Excellence and Digital Opportunity. The Nextsense
e-Parliament solution was nominated in the Public Sector
Excellence category and was chosen among the three
Macedonian representatives on the WITSA 2010 Awards
that are to take place on May 26th in Amsterdam, The
Netherlands.
05
Nextsense is dedicated to constant improvement of products and services quality. We manage to accomplish that with implementation of standards and best practices that will ensure consistency and standardization in everyday operations.
That is why in July 2008 Nextsense became ISO 9001:2000 certified company, implementing the quality management system that refers to Information technology design, development, sales, education and support.
Because customer satisfaction is our focus we strive to improve the service management, by reaching an agreement for cooperation with IFC and the Bulgarian consulting company ITCE for implementation of the ISO/IEC 20000 standard and ITIL framework. ISO/IEC 20000 standard promotes the adoption of an integrated process approach for effectively deliver managed services to meet the business and customer requirements with use of ITIL (Information Technology Infrastructure Library) best practice for IT Service Management. In cooperation with GTZ, Nextsense started the process of IT Mark certification. ITMark is aimed specifically at SMEs and provides the software companies with means to enhance their business and improve information security management. It will also improve software development processes, in order for them to gain recognition for their level of capability through the ITMark certification.
2
1
QualityAssurance
Certificates
3
- www.sojuzkomori.org.mk
- www.ikbanka.com.mk
- www.nbrm.gov.mk
- www.amcham.com.mk
- www.alarmzaprirodata.mk
- www.ads.gov.mk
- www.etcetera.mk
- www.berlitz.com.mk
- www.soraviaresort.com.mk
- www.bistra.com
- www.skimavrovo.com
- www.zcgm.mk
- www.acerola.com.mk
- marketcomconsultancy.com
- www.renault.mk
Nextsense - Partner of the Macedonia Case Challenge 2010 As a company that aims at opening up opportunities and
new perspectives for excellent students, Nextsense was
one of the partners and sponsors of the Macedonia Case
Challenge 2010. This event is a Sub-Competition of the
Balkan Case Challenge (BCC) and was organized for the
third time in our country.
The Macedonia Case Challenge 2010 took place at the
Business Start–up Centre from 26-28 March, and
consisted of four independent competitions.
As a partner and sponsor of this year’s event Nextsense
provided the case studies for the Business Case
Competition and the ICT Competition. The students
showed their knowledge and skills in the area of their
specialization and prepared a marketing plan for an
e-ticketing portal and a software architecture design for
the e-ticketing software.
NEXTNEWS Issue 2 | April 2010 NEXTNEWS Issue 2 | April 2010
upcoming:• 12 May, Congress Business Center, Skopski Saem“Client Relationship Management in the process of credit mediation”Presentation of Credit and leasing process management software solution based on Microsoft Dynamics CRM organized by Nextsense and Credit 1, supported by Microsoft
• 13 May, Hotel Queens, SkopjeLaunch of the Integrated Software Solution developed for the Employment Service AgencyPresentation of the integrated software solution for ESA – speaker Vasko Kronevski
• 14 May, Multi Business Center, Skopski SaemBusiness Forum on e-Commerce: “Innovative Way to Improve Your Business”, speaker Aleksandar Tokarev
• 18-19 May 2010, Chisinau, MoldovaMoldova e-Government Summit 2010, ICT for better governanceICT solutions for successful e-Democracy implementation, speaker Vasko Kronevski
• 18-20 May, Sarajevo, Bosnia and Herzegovina5th Annual Regional Event on Competitiveness, Finance and Economic Growth organized by USAID and RCI“Regional Tourism Portal - Need, Sustainability and Partners”- speaker Sasha Gavrilovic
• 25-27 May, Amsterdam, NetherlandsWITSA’s 17th World Congress on Information Technology in 2010WITSA Global ICT Excellence Awards Ceremony
• 9-10 June, Yerevan, ArmeniaDigitec Business Forum for SEE ICT cluster developmentspeaker Vasko Kronevski
• Nextsense organized e-Government internal workshop in Popova Kula Winery, Demir Kapija
• Aleksandar Tokarev, Daniel Danilovski, Aleksandar Gelevski and Vlatko Ivanovski attended the prestigious conference Microsoft TechEd 2009 in Berlin, Germany
• Irena Trendafilova and Aleksandra Georgieva presented the Microsoft CRM solution as a powerful tool for improving customer relationship and sales at the TSL Management Forum 2009 organized by Triple S Learning
• Nextsense was honored with a Certificate of Appreciation from the USAID Macedonian Competitiveness Project. • Vlatko Ivanovski and Boban Stojanovski were speakers at the 7th Microsoft Vizija Conference, at the session “SQL Server 2008: .NET Developer side”. • Trajce Koskarovski attended the Storage Networking World EMEA Conference in Frankfurt, Germany.
past:
news news
04
CMS
Web Solutionswhat’snext?
event calendar
- Stopanska Banka
- Makedonski Sport
- Ekonet
- Giveko
- Seat Club
- GCS
- USAID project
- Trust
- Leasing 1
- Rio cafe
USAID regional catalogueThe USAID funded RCI (Regional Competitiveness
Initiative) project issued the first edition of the IT 2
BUSINESS catalogue for successful practices and
Information Technology (IT) solutions. The catalogue
contains a selection of 71 software products and
services of highest quality presented by 33 companies
from the region of Eastern Europe and Caucasus.
Nextsense was among the presented companies with its
solutions: the e-Parliament solution, ApplyOnline, the
e-banking solution, and the portal www.uslugi.com.mk.
The electronic version of the catalogue is available at the
following site: www.it2business.org.
100done
80loading
NEXTNEWS Issue2 | April 2010
67Everyone loves
success stories... he excellent cooperation between Nextsense and T-Mobile
Macedonia on the t-mobile.com.mk websites started in June
2007 and it extends until this very day. Throughout this period
of time, Nextsense has proven to be a reliable provider of
products, services, know-how and maintenance, but also a partner in the
process of finding the best possible solution for the specific needs and
requests of T-Mobile.
Using given brand standards and T-Mobile's team requirements, we
developed a well-organized website based on a custom designed
Content Management System, making the process of publishing
information on the public T-Mobile portal much easier.
www.t-mobile.mk is a significant communication channel between the largest mobile operator in Macedonia and its customers. Our professional team has designed and built a public web portal which fully integrated T-Mobile’s brand attributes and corporate standards. Given the combination of the innovative product portfolio and latest technology trends, T-Mobile website is one of the most visited corporate websites in Macedonia.
The maintenance of the public website, as
well as all its sub-portals (WAP, web’n’walk,
iPhone version, smartphones versions - in three
different languages - Macedonian, English and Albanian) is also a responsibility of
Nextsense. The methodology and the system we use for regular updates require
continuous communication with all members of the Nextsense team. The person
authorized for sending requests (T-Mobile’s web manager) sends an e-mail to a
dedicated mailbox, which is monitored by all team members responsible for web portal
maintenance - the Account Manager along with all other experts for each field
(development issues, flash animations, design suggestions, web authoring). After each
update, the new content is uploaded to a test environment, and after being reviewed,
T-Mobile performs content synchronization with the live website.
Using this well-designed system for maintenance and support, the website is continually
maintained, monitored, appraised and always ready for technical, design and user
interface upgrades. The solution also offers a sub-system for submission and tracking of
requests from T-Mobile to Nextsense, which makes the entire process more formal and
easier to follow. Each service takes place on weekly basis, depending on our weekly
schedule and tasks reports.
BENEFITS
- Highly creative design solutions
- Professional experience in design implementations with branding standards included
- Several design and layout proposals for each new implementation
- Flash animations, scenario suggestions and development
- Proactive services through continuous recommendations for improvement of the portal’s look & feel
- Dedicated team of professionals: designers, web authors, flash developers and animators, web developers
- Flexible teams
- Timely response and delivery
- Consistent style and user experience
- Continuous and planned updates and web portal management
- Committed Account Manager for the project
- Dedicated mailbox @nextsense.com for further communication
- Detailed weekly report for our work on the project, with current status of each request and work plan for the next week
- Experience in e-business strategy
- Proactive management team with proposals for improving the complete user experience based on previous relevant experience
DESIGN WEB AUTHORING PROJECT CARE
REQUESTS
DELIVERYNextsense
T-Mobile web manager
@nextsense.com
Project account manager
DedicatedNextsense teams
Staging serverLive server
://www
update / design / development
TRACKING &REPORTING
UPDATE, DESIGN,DEVELOPMENT
APPROVAL &PUBLISHING
@
PROCESS FLOW
COVER STORY
From branding standards to website
Task requests andprogress reports
Web portalsdevelopment and maintenance of
different mobile versions,
corporate and client e-newsletters,
WAP portal, web’n’walk portal
www.t-mobile.mk i.t-mobile.mkm.t-mobile.mkm.t-mobile.mk/minwww.t-mobile.mk/wnwwap.t-mobile.mk
Intranet portal based on Microsoft SharePoint
technologies (since 2003)
Business Process Management System for paperless decision making
My T-Mobile self-care portal (development and maintenance)
my.t-mobile.com.mk
Foundation T-Mobile for Macedonia (development and maintenance)
www.tmobileformacedonia.org
CURRENT PROJECTS
This is ours.
by Irena Popovik
T
NEXTNEWS Issue2 | April 2010
67Everyone loves
success stories... he excellent cooperation between Nextsense and T-Mobile
Macedonia on the t-mobile.com.mk websites started in June
2007 and it extends until this very day. Throughout this period
of time, Nextsense has proven to be a reliable provider of
products, services, know-how and maintenance, but also a partner in the
process of finding the best possible solution for the specific needs and
requests of T-Mobile.
Using given brand standards and T-Mobile's team requirements, we
developed a well-organized website based on a custom designed
Content Management System, making the process of publishing
information on the public T-Mobile portal much easier.
www.t-mobile.mk is a significant communication channel between the largest mobile operator in Macedonia and its customers. Our professional team has designed and built a public web portal which fully integrated T-Mobile’s brand attributes and corporate standards. Given the combination of the innovative product portfolio and latest technology trends, T-Mobile website is one of the most visited corporate websites in Macedonia.
The maintenance of the public website, as
well as all its sub-portals (WAP, web’n’walk,
iPhone version, smartphones versions - in three
different languages - Macedonian, English and Albanian) is also a responsibility of
Nextsense. The methodology and the system we use for regular updates require
continuous communication with all members of the Nextsense team. The person
authorized for sending requests (T-Mobile’s web manager) sends an e-mail to a
dedicated mailbox, which is monitored by all team members responsible for web portal
maintenance - the Account Manager along with all other experts for each field
(development issues, flash animations, design suggestions, web authoring). After each
update, the new content is uploaded to a test environment, and after being reviewed,
T-Mobile performs content synchronization with the live website.
Using this well-designed system for maintenance and support, the website is continually
maintained, monitored, appraised and always ready for technical, design and user
interface upgrades. The solution also offers a sub-system for submission and tracking of
requests from T-Mobile to Nextsense, which makes the entire process more formal and
easier to follow. Each service takes place on weekly basis, depending on our weekly
schedule and tasks reports.
BENEFITS
- Highly creative design solutions
- Professional experience in design implementations with branding standards included
- Several design and layout proposals for each new implementation
- Flash animations, scenario suggestions and development
- Proactive services through continuous recommendations for improvement of the portal’s look & feel
- Dedicated team of professionals: designers, web authors, flash developers and animators, web developers
- Flexible teams
- Timely response and delivery
- Consistent style and user experience
- Continuous and planned updates and web portal management
- Committed Account Manager for the project
- Dedicated mailbox @nextsense.com for further communication
- Detailed weekly report for our work on the project, with current status of each request and work plan for the next week
- Experience in e-business strategy
- Proactive management team with proposals for improving the complete user experience based on previous relevant experience
DESIGN WEB AUTHORING PROJECT CARE
REQUESTS
DELIVERYNextsense
T-Mobile web manager
@nextsense.com
Project account manager
DedicatedNextsense teams
Staging serverLive server
://www
update / design / development
TRACKING &REPORTING
UPDATE, DESIGN,DEVELOPMENT
APPROVAL &PUBLISHING
@
PROCESS FLOW
COVER STORY
From branding standards to website
Task requests andprogress reports
Web portalsdevelopment and maintenance of
different mobile versions,
corporate and client e-newsletters,
WAP portal, web’n’walk portal
www.t-mobile.mk i.t-mobile.mkm.t-mobile.mkm.t-mobile.mk/minwww.t-mobile.mk/wnwwap.t-mobile.mk
Intranet portal based on Microsoft SharePoint
technologies (since 2003)
Business Process Management System for paperless decision making
My T-Mobile self-care portal (development and maintenance)
my.t-mobile.com.mk
Foundation T-Mobile for Macedonia (development and maintenance)
www.tmobileformacedonia.org
CURRENT PROJECTS
This is ours.
by Irena Popovik
T
NEXTNEWS Issue 2 | April 2010
89
T-Mobile needed a medium for presentation of its
range of services via mobile devices. Therefore, we
created the T-Mobile mobile portal. It was
designed by .NET technology and divided into
three sections depending on the mobile device
used. In case you have an iPhone and navigate the
t-mobile.mk website, you will be immediately
redirected to the iPhone version of the portal
which has many visual characteristics of iPhone
applications. If you change the vertical orientation
to the horizontal one, the portal will be adapted to
the new display resolution. This portal version is
maximally optimized in order to quickly get the
information required and having the iPhone native
look. The second part of the project deals with the
devices based on Microsoft Windows Mobile,
Android, Symbian operation systems and devices
with relatively large display. You will be also
redirected to this version if you navigate the
T-Mobile Macedonia website from the above
mentioned mobile devices. In this version we
focused on the web page complexity and
image sizes because of the different
resolutions characteristic of this
group of mobile devices. Unlike
the iPhone version, this version
scales down the web pages
which are not supported by
these mobile devices. The other
mobile devices with very small
display resolutions can display very
small images which will be redirected to the
minimal portal version containing small graphics
and no effects ensuring swift access to
information from these devices of very small
processor power.
Generally, the main advantages of the portal
include improved speed, better adaptability and
modern look of all mobile devices which are
already a reality for the leading world companies.
A modern and aspiring brand needs a suitable way of informing and advertising for its products. Mobile telephones and devices are part of our everyday life and one of the most advanced ways of communication. The need for “mobile” advertising has been already felt in Macedonia and many people have mobile devices listing mobile web portals. T-Mobile had desire and idea to be closer to its customers wherever they are - the rest was done by Nextsense.
Mobile portal
Activate numbers in My CircleActivate a list of phone numbers
which are part of your circle. Keep
in touch with those you love most,
talk for lower prices and save
money.
Current invoice amountCheck your current invoice amount
for the current month. Monthly
subscriptions and roaming calls are
not included in the amount.
Setting your phoneSet up your phone via the
automatic configuration set up for
Internet, ММS and WAP.
Club 360Now you can easily order the gifts
you like the most.
My Minutes and packagesActivate your favorite services and
talk for a great price with your
friends.
WHAT ARE ALL THE THINGS MY T-MOBILE OFFERS?Check the status of your billReview your calls, duration, bill
amount and traffic type. Control
used minutes and print your
detailed bill or check which number
you have talked most with.
View your servicesConsider the palette of services
available to you and adjust it to
your needs, check the date of their
validity and status.
Review your past invoicesBe practical. Review your invoices
from the previous months.
Send free SMS messagesYou now have the possibility to
send up to 5 free SMS messages a
day via My Т-Mobile. Complete the
list of your SMS messages, have an
overview of sent messages and, last
but not least – have lots of greeting
cards at hand for all the important
dates.
Log in - and enjoy the possibilities!
XSync synchronizes pre-production
(test server) with production
environment (live server)
DailyUpdate activated daily, generates
specific data structures which
are used for presentation of
elements that need them
MultiTouch generates specific XML
document which is used for
presentation of the newest
offers on multitouch devices in
the T-Mobile shops
Indexer activated daily, loads the data
structure as well as all links
and content. It enables
complete search of Desktop
and iPhone T-Mobile portal
solutions
PDF Generator generates daily updated PDF
pricelist for T-Mobile’s flexible
product offer
„My T-Mobile is Your T-Mobile!“
Detailed user account on My T-Mobile
This T-Mobile catch phrase was our starting point for creating a fully personalized self-care portal in order to meet the needs of the demanding customers of T-Mobile.
While working on this project, two requirements were of major importance: Richness of Functionalities and their Easy and Simple Use
This was a real inspiration for the Nextsense team, and the two collaborating T-Mobile teams: Business Integration and Marketing.
The result of this cooperation was a
successful story: an ideal combination of
variety of services, which is available for all
users of T-Mobile services through its simple
usage and rich user interface. In addition, all
of these services are provided through
secure connection (SSL) and are developed
based on specific security concepts and
recommendations.
The My Т-Mobile self-care portal, as part of
Т-Mobile’s website, helps customers manage
their profile.
Customers have a simple, fast and safe
access to needed contents and services at
their disposal, with specific information and
possibility to take direct action, from their
computer, without having to call the Contact
centre or to visit a POS.
ADDITIONAL APPLICATIONS
T-Mobile: The next levelNew mobile portals for T-Mobile
by Vlatko Ivanovski by Ivo Markov
89
NEXTNEWS Issue 2 | April 2010
T-Mobile needed a medium for presentation of its
range of services via mobile devices. Therefore, we
created the T-Mobile mobile portal. It was
designed by .NET technology and divided into
three sections depending on the mobile device
used. In case you have an iPhone and navigate the
t-mobile.mk website, you will be immediately
redirected to the iPhone version of the portal
which has many visual characteristics of iPhone
applications. If you change the vertical orientation
to the horizontal one, the portal will be adapted to
the new display resolution. This portal version is
maximally optimized in order to quickly get the
information required and having the iPhone native
look. The second part of the project deals with the
devices based on Microsoft Windows Mobile,
Android, Symbian operation systems and devices
with relatively large display. You will be also
redirected to this version if you navigate the
T-Mobile Macedonia website from the above
mentioned mobile devices. In this version we
focused on the web page complexity and
image sizes because of the different
resolutions characteristic of this
group of mobile devices. Unlike
the iPhone version, this version
scales down the web pages
which are not supported by
these mobile devices. The other
mobile devices with very small
display resolutions can display very
small images which will be redirected to the
minimal portal version containing small graphics
and no effects ensuring swift access to
information from these devices of very small
processor power.
Generally, the main advantages of the portal
include improved speed, better adaptability and
modern look of all mobile devices which are
already a reality for the leading world companies.
A modern and aspiring brand needs a suitable way of informing and advertising for its products. Mobile telephones and devices are part of our everyday life and one of the most advanced ways of communication. The need for “mobile” advertising has been already felt in Macedonia and many people have mobile devices listing mobile web portals. T-Mobile had desire and idea to be closer to its customers wherever they are - the rest was done by Nextsense.
Mobile portal
Activate numbers in My CircleActivate a list of phone numbers
which are part of your circle. Keep
in touch with those you love most,
talk for lower prices and save
money.
Current invoice amountCheck your current invoice amount
for the current month. Monthly
subscriptions and roaming calls are
not included in the amount.
Setting your phoneSet up your phone via the
automatic configuration set up for
Internet, ММS and WAP.
Club 360Now you can easily order the gifts
you like the most.
My Minutes and packagesActivate your favorite services and
talk for a great price with your
friends.
WHAT ARE ALL THE THINGS MY T-MOBILE OFFERS?Check the status of your billReview your calls, duration, bill
amount and traffic type. Control
used minutes and print your
detailed bill or check which number
you have talked most with.
View your servicesConsider the palette of services
available to you and adjust it to
your needs, check the date of their
validity and status.
Review your past invoicesBe practical. Review your invoices
from the previous months.
Send free SMS messagesYou now have the possibility to
send up to 5 free SMS messages a
day via My Т-Mobile. Complete the
list of your SMS messages, have an
overview of sent messages and, last
but not least – have lots of greeting
cards at hand for all the important
dates.
Log in - and enjoy the possibilities!
XSync synchronizes pre-production
(test server) with production
environment (live server)
DailyUpdate activated daily, generates
specific data structures which
are used for presentation of
elements that need them
MultiTouch generates specific XML
document which is used for
presentation of the newest
offers on multitouch devices in
the T-Mobile shops
Indexer activated daily, loads the data
structure as well as all links
and content. It enables
complete search of Desktop
and iPhone T-Mobile portal
solutions
PDF Generator generates daily updated PDF
pricelist for T-Mobile’s flexible
product offer
„My T-Mobile is Your T-Mobile!“
Detailed user account on My T-Mobile
This T-Mobile catch phrase was our starting point for creating a fully personalized self-care portal in order to meet the needs of the demanding customers of T-Mobile.
While working on this project, two requirements were of major importance: Richness of Functionalities and their Easy and Simple Use
This was a real inspiration for the Nextsense team, and the two collaborating T-Mobile teams: Business Integration and Marketing.
The result of this cooperation was a
successful story: an ideal combination of
variety of services, which is available for all
users of T-Mobile services through its simple
usage and rich user interface. In addition, all
of these services are provided through
secure connection (SSL) and are developed
based on specific security concepts and
recommendations.
The My Т-Mobile self-care portal, as part of
Т-Mobile’s website, helps customers manage
their profile.
Customers have a simple, fast and safe
access to needed contents and services at
their disposal, with specific information and
possibility to take direct action, from their
computer, without having to call the Contact
centre or to visit a POS.
ADDITIONAL APPLICATIONS
T-Mobile: The next levelNew mobile portals for T-Mobile
by Vlatko Ivanovski by Ivo Markov
eCommerce
Corporateshopping center
Large number of productsDynamic product catalogStock management Shopping basketOrder fulfillmentReturning customersStrong back office ERPExisting logistics
PACKAGE SUPPORTS:
for Electronics retailers, Tourism portals, Ticket offices, Distribution companies, Fashion $ Cosmetics stores
eCommerce
Large number of products
Dynamic product catalog
Stock management
Shopping basket
Returning customers
Up to 20 transactions per day
PACKAGE SUPPORTS:
for Bookstores, CD/DVD shops, Travel Agencies
Standarde-commerce
eCommerce
Onlinee-shop
Limited number of products
Fixed product catalog
5-10 transactions per day
Manual shipment fulfillment process
PACKAGE SUPPORTS:
for Souvenir shops, Fast-food restaurants, Artists merchandise (CDs, t-shirts, posters...)
What do you believe are the main barriers to widespread
implementation of e-Commerce solutions in Macedonia?
VK: At this point there are no barriers per se, other than local
company’s understanding of both parts of that term: the “e” and the
“Commerce”. Of course, not every traditional business makes sense as
an e-business and the advent of e-Commerce has created many new
business models. As a trendsetting IT solutions company in the region,
we continue to make a huge investment in helping local companies
first shape a viable and realistic e-business concept including logistics,
tax issues, customs process management and transportation. There is,
of course, some risk that this work will not result in concrete business
down the road, but we feel there will be dividends for early movers and
those that invest in their customers’ knowledge. So far, a few
companies have developed a complete concept and we have
succeeded in providing them with a full solution. What is most
important to us is that we are on their short list of implementing
partners when they are ready to move forward.
What are some of the misconceptions local companies have about
e-Commerce?
VK: The good news is that more and more companies are showing
interest in e-Commerce. At first, they are generally interested in
having everything at once, the whole package – and at a very low
price. When they realize that the cost of e-enabling their business is
directly related to its complexity, they begin to consider what is really
business-critical. It is fairly predictable and necessary process.
If an existing consumer goods retail chain wants to simply start
selling their products online for home delivery, what is the process?
VK: That depends on how integrated it needs to be with other systems
(e.g., those for tracking inventory, coordinating logistics) as well as the
number of products offered and whether the entire process will be automated. For example, some local companies offer a sort of
half e-Commerce solution whereby their site presents the product catalogue and accepts orders, and then a human intervenes to
arrange for delivery and payment offline (so called “post-payment”). That is still e-Commerce, and can work well for small
operations.
Though it may not be apparent to customers, e-Commerce for big retail companies is extremely complex. For the whole process to
be successful it is important to develop the right concept and then seek the right IT solution. Generally, they need to first develop a
special catalogue listing unique system-compliant names for each product, then the corresponding customer- facing names,
product images, corresponding prices, e-discounts, temporary promotional prices, etc. For large projects, this process alone can
take months before a single transaction is processed online. This can be even longer if you want to sell highly-regulated products
such as alcohol or tobacco. Serious companies realize that this is a necessary investment to ensure success. There are no shortcuts.
What about the e-transaction management part of the equation?
VK: Until 2008, it was impossible to process e-transactions in the country because no local bank offered such services. Even today,
there is no bank equivalent of a “one-stop-shop” for e-Commerce. Companies need to sign at least 2 separate contracts and
INTER pr
10
NEXTNEWS Issue 2 | April 2010
NEXTSENSE IN THE MEDIA: AMCHAM MACEDONIA - EMERGING MACEDONIA ISSUE 2
establish 2 specialized e-Commerce merchant accounts to be able to accept all major
credit cards on their site. To my knowledge, there are only 2 banks currently offering
these accounts, so there is little competition and choice among service providers.
What are the e-banking trends in Macedonia?
VK: Nextsense is one of the leading e-Banking solution providers in Macedonia. To my
knowledge, there are at least 3 banks already offering fairly advanced e-services to their
clients. This really depends, again, on their strategy. I believe that the current global
economic crisis will force banks to cut costs, fight to keep key clients and seek new
revenue streams through more advanced e-Banking services. Today, essentially all banks
offer similar services to a very broad and disparate group of customers. Banks that place
a high value on customer satisfaction must increase their focus on e-banking solutions.
Customers do not want to conduct every small bank transaction in person.
What about utility company payments?
VK: Some utility companies are introducing electronic bill payment for their customers.
Also some of the banks enable simplified bill payments through e-Banking payments.
The biggest problem in utility payments through credit cards is that these are very low
margin businesses and today’s average credit card transaction cost is simply too high to
make this attractive. I don’t expect this to change in the near future. Again, this depends
on local banks realizing the potential of reducing foot traffic in their branches, including
teller workload and benefitting from a high number of relatively small credit card
transactions. I believe a lot of customers would pay their utility bills online, if given the
opportunity.
In addition to e-Commerce solutions, what are some of Nextsense’s other activities?
VK: We are implementing various e-Government projects (e.g., paperless Government
sessions, paperless parliament sessions, online employment services for civil service
positions, online license application and distribution, mobile parking) implemented
throughout the region, Nextsense has also invested in the spin-off business with
www.httpool.com.mk, an online advertising
business that provides a one-stop-shop for
web promotion tailored to our customers’
requirements. We also invested in
w w w . e x p l o r i n g m a c e d o n i a . c o m , a
nation-wide tourism portal, which we feel is
a critical link in promoting and selling the
Macedonian tourism offer abroad.
Serious companies realize
that this is a necessary
investment to ensure success.
There are no shortcuts.
Aleksandar Tokarev, the Chief
Development Officer of Nextsense,
took part in the TV program “Bez
pardon” that was aired on The
Macedonian National Television.
Being one of the country’s best and
most recognized experts in the field
of e-commerce, Mr. Tokarev was
invited to discuss current issues
regarding the development of
e-commerce in Macedonia together
with representatives from the
Organization for consumer
protection, NLB Tutunska Banka
and the online shopping site,
www.tc.mk.
The program guests also discussed
latest trends in e-commerce in
Macedonia, tackled the issue of
e-commerce awareness and the
benefits that our companies could
achieve, provided they overcame
the current challenges.
pr
11
Nextsense’s CEO explains the long e-Commerce solution sales cycle in Macedonia as well as the need for intense local business strategy development
VIEWINTER VIEWINTER
eCommerce
Corporateshopping center
Large number of productsDynamic product catalogStock management Shopping basketOrder fulfillmentReturning customersStrong back office ERPExisting logistics
PACKAGE SUPPORTS:
for Electronics retailers, Tourism portals, Ticket offices, Distribution companies, Fashion $ Cosmetics stores
eCommerce
Large number of products
Dynamic product catalog
Stock management
Shopping basket
Returning customers
Up to 20 transactions per day
PACKAGE SUPPORTS:
for Bookstores, CD/DVD shops, Travel Agencies
Standarde-commerce
Large number of products
Dynamic product catalog
Stock management
Shopping basket
Returning customers
Up to 20 transactions per dayUp to 20 transactions per day
PACKAGE SUPPORTS:
StandardStandardStandardStandardStandardStandard
eCommerce
Onlinee-shop
Limited number of products
Fixed product catalog
5-10 transactions per day
Manual shipment fulfillment process
PACKAGE SUPPORTS:
for Souvenir shops, Fast-food restaurants, Artists merchandise (CDs, t-shirts, posters...)
Limited number of products
Fixed product catalog
5-10 transactions per day
Manual shipment fulfillment process
PACKAGE SUPPORTS:
What do you believe are the main barriers to widespread
implementation of e-Commerce solutions in Macedonia?
VK: At this point there are no barriers per se, other than local
company’s understanding of both parts of that term: the “e” and the
“Commerce”. Of course, not every traditional business makes sense as
an e-business and the advent of e-Commerce has created many new
business models. As a trendsetting IT solutions company in the region,
we continue to make a huge investment in helping local companies
first shape a viable and realistic e-business concept including logistics,
tax issues, customs process management and transportation. There is,
of course, some risk that this work will not result in concrete business
down the road, but we feel there will be dividends for early movers and
those that invest in their customers’ knowledge. So far, a few
companies have developed a complete concept and we have
succeeded in providing them with a full solution. What is most
important to us is that we are on their short list of implementing
partners when they are ready to move forward.
What are some of the misconceptions local companies have about
e-Commerce?
VK: The good news is that more and more companies are showing
interest in e-Commerce. At first, they are generally interested in
having everything at once, the whole package – and at a very low
price. When they realize that the cost of e-enabling their business is
directly related to its complexity, they begin to consider what is really
business-critical. It is fairly predictable and necessary process.
If an existing consumer goods retail chain wants to simply start
selling their products online for home delivery, what is the process?
VK: That depends on how integrated it needs to be with other systems
(e.g., those for tracking inventory, coordinating logistics) as well as the
number of products offered and whether the entire process will be automated. For example, some local companies offer a sort of
half e-Commerce solution whereby their site presents the product catalogue and accepts orders, and then a human intervenes to
arrange for delivery and payment offline (so called “post-payment”). That is still e-Commerce, and can work well for small
operations.
Though it may not be apparent to customers, e-Commerce for big retail companies is extremely complex. For the whole process to
be successful it is important to develop the right concept and then seek the right IT solution. Generally, they need to first develop a
special catalogue listing unique system-compliant names for each product, then the corresponding customer- facing names,
product images, corresponding prices, e-discounts, temporary promotional prices, etc. For large projects, this process alone can
take months before a single transaction is processed online. This can be even longer if you want to sell highly-regulated products
such as alcohol or tobacco. Serious companies realize that this is a necessary investment to ensure success. There are no shortcuts.
What about the e-transaction management part of the equation?
VK: Until 2008, it was impossible to process e-transactions in the country because no local bank offered such services. Even today,
there is no bank equivalent of a “one-stop-shop” for e-Commerce. Companies need to sign at least 2 separate contracts and
INTER pr
10
NEXTNEWS Issue 2 | April 2010
NEXTSENSE IN THE MEDIA: AMCHAM MACEDONIA - EMERGING MACEDONIA ISSUE 2
establish 2 specialized e-Commerce merchant accounts to be able to accept all major
credit cards on their site. To my knowledge, there are only 2 banks currently offering
these accounts, so there is little competition and choice among service providers.
What are the e-banking trends in Macedonia?
VK: Nextsense is one of the leading e-Banking solution providers in Macedonia. To my
knowledge, there are at least 3 banks already offering fairly advanced e-services to their
clients. This really depends, again, on their strategy. I believe that the current global
economic crisis will force banks to cut costs, fight to keep key clients and seek new
revenue streams through more advanced e-Banking services. Today, essentially all banks
offer similar services to a very broad and disparate group of customers. Banks that place
a high value on customer satisfaction must increase their focus on e-banking solutions.
Customers do not want to conduct every small bank transaction in person.
What about utility company payments?
VK: Some utility companies are introducing electronic bill payment for their customers.
Also some of the banks enable simplified bill payments through e-Banking payments.
The biggest problem in utility payments through credit cards is that these are very low
margin businesses and today’s average credit card transaction cost is simply too high to
make this attractive. I don’t expect this to change in the near future. Again, this depends
on local banks realizing the potential of reducing foot traffic in their branches, including
teller workload and benefitting from a high number of relatively small credit card
transactions. I believe a lot of customers would pay their utility bills online, if given the
opportunity.
In addition to e-Commerce solutions, what are some of Nextsense’s other activities?
VK: We are implementing various e-Government projects (e.g., paperless Government
sessions, paperless parliament sessions, online employment services for civil service
positions, online license application and distribution, mobile parking) implemented
throughout the region, Nextsense has also invested in the spin-off business with
www.httpool.com.mk, an online advertising
business that provides a one-stop-shop for
web promotion tailored to our customers’
requirements. We also invested in
w w w . e x p l o r i n g m a c e d o n i a . c o m , a
nation-wide tourism portal, which we feel is
a critical link in promoting and selling the
Macedonian tourism offer abroad.
Serious companies realize
that this is a necessary
investment to ensure success.
There are no shortcuts.
Aleksandar Tokarev, the Chief
Development Officer of Nextsense,
took part in the TV program “Bez
pardon” that was aired on The
Macedonian National Television.
Being one of the country’s best and
most recognized experts in the field
of e-commerce, Mr. Tokarev was
invited to discuss current issues
regarding the development of
e-commerce in Macedonia together
with representatives from the
Organization for consumer
protection, NLB Tutunska Banka
and the online shopping site,
www.tc.mk.
The program guests also discussed
latest trends in e-commerce in
Macedonia, tackled the issue of
e-commerce awareness and the
benefits that our companies could
achieve, provided they overcame
the current challenges.
pr
11
Nextsense’s CEO explains the long e-Commerce solution sales cycle in Macedonia as well as the need for intense local business strategy development
The World e-Parliament Conference 2009 took place on 3, 4 and
5 November 2009 at the U.S. House of Representatives in
Washington, D.C.
The event is co-organized by the United Nations, the
Inter-Parliamentary Union, the United States House of
Representatives and the Global Centre for ICT in Parliament and is
intended to promote the effective use of modern technologies in
legislative systems.
The Macedonian delegation was headed by Mr. Trajko Veljanoski,
President of the Assembly of the Republic of Macedonia and Mr.
Jani Makraduli, Vice-President of the Assembly. Nextsense
representatives were also part of the Macedonian delegation,
representing the company that developed the solution.
The Macedonian e-Parliament was presented on the opening
session of the conference “How ICT can strengthen Parliaments in
young and emerging democracies”.
NEXTNEWS Issue 2 | April 2010
Macedonian e-ParliamentSolution Presented on the Worlde-Parliament Conference 2009
Komtel Project Engineering
is a Kosovo industry leader
in the area of Information
Technology and
Communication as well as in
Electrical Engineering and
Automation.
The company was
established in 1990 and
since then has become a
fast growing
multi-disciplinary company
with 45 employees.
Komtel offers ICT solutions
(hardware, software,
communications and ISV
solutions) from many
vendors. In its portfolio
Komtel has solutions that
are based on products of
some of the biggest
computer companies and
system-integrator houses
with which Komtel has long-
term partner relations.
The company also offers the
following services: project
planning, project
management, system
integration, installation and
configuration, training and
maintenance.
Assessment of the utilizationof ICT in the Assembly of the
Republic of Kosovo
The e-Parliament solution of the
Macedonian Assembly was chosen
as one of the most successful
examples in the world by the
Global centre for ICT in parliament
and the Inter-Parliamentary Union -
IPU.
The chair of the session, Mr. Justin
Koumba, President of the National
Assembly of Congo, emphasized
that this solution has improved the
Assembly’s functioning, and
supported the Vice-President
Makraduli’s initiative towards
inviting the development countries
to follow this example, because the
implementation of ICT in
parliaments can strengthen their
democratic capacity.
After the presentation, many
representatives from the other
parliament delegations expressed
their interest for future
collaboration with Nextsense.
project partner
project
13project
12
We are glad to announce that
Nextsense and Komtel Project
Engineering from Kosovo have
started a project for
comprehensive assessment on
the utilization of information
and communication technology
in the Assembly of Kosovo. The
project sponsor is the National
Democratic Institute - NDI
Kosovo and the project
beneficiary is the Assembly of
the Republic of Kosovo. The
project will also access the state
of readiness of the Assembly for the
implementation of an e-Parliament system that will automate the processes
in the Assembly.
The Assembly of the Republic of Kosovo, as the legislative body in a young
democratic country must be able to harness ICT in order to be more
representative, transparent, accessible, accountable and effective. The
project team from Nextsense and Komtel has analyzed thoroughly the
current situation regarding the use of ICT in the Assembly and has given
further recommendations about how to make the Assembly more effective
and efficient by using the technology. The given recommendations will help
fill the gap between the current and desired state in order to direct the
Assembly towards the implementation of an effective e-Parliament system.
Nextsense’s experience from the previous successfully implemented
e-government solutions on the regional market and Komtel’s local expertise
will help the Assembly of the Republic of Kosovo become an organization
where the collaborating stakeholders can use information and
communication technologies to support the primary functions of
representation and law-making more effectively.
This will be only the first step in order to prepare the Assembly of Kosovo
for its transformation into Assembly with integrated e-Parliament system,
implemented modern technologies and standards that will foster the
development of transparent and democratic information society.
The e-Parliament solution of the Macedonian Assembly, developed by Nextsense, was chosen as one of the most successful examples in the world
When it comes to governance, technology provides opportunities for citizen discussion and public engagement; it strengthens accountability; ultimately, it will help democracies be more democratic
NANCY PELOSI, Speaker of the U.S. House of Representatives
by Dragana Spasovska by Dragana Spasovska
The World e-Parliament Conference 2009 took place on 3, 4 and
5 November 2009 at the U.S. House of Representatives in
Washington, D.C.
The event is co-organized by the United Nations, the
Inter-Parliamentary Union, the United States House of
Representatives and the Global Centre for ICT in Parliament and is
intended to promote the effective use of modern technologies in
legislative systems.
The Macedonian delegation was headed by Mr. Trajko Veljanoski,
President of the Assembly of the Republic of Macedonia and Mr.
Jani Makraduli, Vice-President of the Assembly. Nextsense
representatives were also part of the Macedonian delegation,
representing the company that developed the solution.
The Macedonian e-Parliament was presented on the opening
session of the conference “How ICT can strengthen Parliaments in
young and emerging democracies”.
NEXTNEWS Issue 2 | April 2010
Macedonian e-ParliamentSolution Presented on the Worlde-Parliament Conference 2009
Komtel Project Engineering
is a Kosovo industry leader
in the area of Information
Technology and
Communication as well as in
Electrical Engineering and
Automation.
The company was
established in 1990 and
since then has become a
fast growing
multi-disciplinary company
with 45 employees.
Komtel offers ICT solutions
(hardware, software,
communications and ISV
solutions) from many
vendors. In its portfolio
Komtel has solutions that
are based on products of
some of the biggest
computer companies and
system-integrator houses
with which Komtel has long-
term partner relations.
The company also offers the
following services: project
planning, project
management, system
integration, installation and
configuration, training and
maintenance.
Assessment of the utilizationof ICT in the Assembly of the
Republic of Kosovo
The e-Parliament solution of the
Macedonian Assembly was chosen
as one of the most successful
examples in the world by the
Global centre for ICT in parliament
and the Inter-Parliamentary Union -
IPU.
The chair of the session, Mr. Justin
Koumba, President of the National
Assembly of Congo, emphasized
that this solution has improved the
Assembly’s functioning, and
supported the Vice-President
Makraduli’s initiative towards
inviting the development countries
to follow this example, because the
implementation of ICT in
parliaments can strengthen their
democratic capacity.
After the presentation, many
representatives from the other
parliament delegations expressed
their interest for future
collaboration with Nextsense.
project partner
project
13project
12
We are glad to announce that
Nextsense and Komtel Project
Engineering from Kosovo have
started a project for
comprehensive assessment on
the utilization of information
and communication technology
in the Assembly of Kosovo. The
project sponsor is the National
Democratic Institute - NDI
Kosovo and the project
beneficiary is the Assembly of
the Republic of Kosovo. The
project will also access the state
of readiness of the Assembly for the
implementation of an e-Parliament system that will automate the processes
in the Assembly.
The Assembly of the Republic of Kosovo, as the legislative body in a young
democratic country must be able to harness ICT in order to be more
representative, transparent, accessible, accountable and effective. The
project team from Nextsense and Komtel has analyzed thoroughly the
current situation regarding the use of ICT in the Assembly and has given
further recommendations about how to make the Assembly more effective
and efficient by using the technology. The given recommendations will help
fill the gap between the current and desired state in order to direct the
Assembly towards the implementation of an effective e-Parliament system.
Nextsense’s experience from the previous successfully implemented
e-government solutions on the regional market and Komtel’s local expertise
will help the Assembly of the Republic of Kosovo become an organization
where the collaborating stakeholders can use information and
communication technologies to support the primary functions of
representation and law-making more effectively.
This will be only the first step in order to prepare the Assembly of Kosovo
for its transformation into Assembly with integrated e-Parliament system,
implemented modern technologies and standards that will foster the
development of transparent and democratic information society.
NEXTNEWS Issue 2 | April 2010
The e-Parliament solution of the Macedonian Assembly, developed by Nextsense, was chosen as one of the most successful examples in the world
When it comes to governance, technology provides opportunities for citizen discussion and public engagement; it strengthens accountability; ultimately, it will help democracies be more democratic
NANCY PELOSI, Speaker of the U.S. House of Representatives
by Dragana Spasovska by Dragana Spasovska
Employment Service Agency of Republic of Macedonia
Service Agegeg ncy of Republic o
NEXTNEWS Issue 2 | April 2010
case study
14
We took part in a project collaboration for upgrading an
already existing Windows client-server application. Our
target was to create an intranet web application from scratch.
One of the biggest challenges was to gather all old database
requirements and documentation from the clients and design
completely new ones.
Even though the existing application is functional, the new
application will have several new modules.
To illustrate the depth of the project, the old database has 150
tables and the new one will have about 400.
We decided to use C#.NET programming language, SQL
Server 2008 database engine and IIS Web server.
ESA is organized in one Central O�ce in Skopje and 30 Local
Employment Centers around Macedonia (including Local
Employment Center of Skopje). The new architecture has 30
single local web servers for all the local employment centers
and 2 network balanced web servers for the central location
in Skopje. All web servers use single database server located
in central location in Skopje.
The project was implemented in partnership with Neocom
and Edusoft.
After defining the team members of both companies, we started to define
the rules and standards for the project. Once the project modules and
architecture were defined, we agreed on the project template and coding
standards. We jointly worked on one Team Foundation Server and single
database server.
Every team member analysed tables from the old system which
coresponded to certain modules, and created import scripts for
transferring and transforming old data to new database. The new database
is relational, and this is taken into account for the import scripts.
Writing CRUID procedures and data layers manually was challenging with
such a small project timeframe and a significantly large database. Therefore,
we used a code generator to generate stored procedures and classes for
data layer and business objects. More than 70% of the code was generated
automatically.
Deployment of the new version is being done from one server to all other
web servers using our synchronization tools. Network connection between
central location and other local centers is limited, so the synchronization
process has to copy only the changed content of the web application.
Limited links between central location and other local centers forced us to
implement a functional caching mechanism that deals with the centralized
database server and local web servers. To do this, new technology features
were used so that only changed data are transmitted over the slow link. If
there is some data that has not been changed, it will be retreived from local
cache.
After the base modules are finished and tested, the intranet application is
required to go live; thus a release date has been defined, together with a
suitable preparation.
With such a big database, the process of transferring and transforming the
data can be long and risky, unless you have a well trained and experienced
team, together with a good support from the IT department of the client.
Taking in consideration the public service that the client provides
transferring and transforming data had to be completed in limited time
frame. After finishing this process in three days, the application was
launched.
The greater part of the application is already in function for two months
now, without major problems. We are only adding some final touches and
creating reports.
Solutions
Challenges
Working with large quantity of data from few different databases: a very big MS SQL and a few smaller MS Access databases
Deployment of the new version on all web servers
Limited links between central location and other local centers
Limited project time frame
by Boban Stojanovski
Gradski ParkingMicrosoft EBS 2008Implementation
NEXTNEWS Issue 2 | April 2010
Win
do
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Ess
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ntial Busrastructure and business solution for midsize businesses since it cannot support for more than 300 users or devices. Althoug
h it is limite
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Windows Essential Business Server 2008 provides customers and partners with a complete infrastructure and business solution for midsize businesses since it can support up to 300 users or devices. Although it is limited in the number of users, this product provides equal full scale capabilities and features, as needed by a large organization with thousands of users. This is achieved thorough the right choice of products that are included in Windows Essential Business Server bundle like: Windows Server 2008 Standard Edition, Microsoft System Center Essentials 2007,Microsoft Exchange Server 2007 Standard, Windows SharePoint Services 3.01, Microsoft Forefront Security for Exchange Server, Forefront Threat Management Gateway Medium Business Edition. This plethora of products guarantees reliable, safe and centrally administered infrastructure.
The Gradski Parking Public Enterprise was seeking a modern, advanced, robust, secure and reliable business infrastructure and collaboration solution. The infrastructure had to be designed and built from scratch, sized at serving 100 to 150 users in two distinct physical locations, providing advanced collaboration between the employees, remote access from the internet and increased security and availability of their data.
Having acknowledged their requirements, the Nextsense s systems department team did not hesitate over the product choice of Windows Essential Business Server 2008.The Public Enterprise moved from a Workgroup to a Windows Server 2008 domain based infrastructure providing centralized user account management, centralized document storage, scheduled backups of data, improved name resolution for third-party applications used by the Enterprise, secured internet access, direct e-mail access, better collaboration thorough the use of SharePoint portal. One of the business requirements that was crucial over the choice of product was enabling two distinct offices to be fully connected over the internet, thus providing seamless access to the same data, files and collaboration resources. That’s why the Nextsense team configured a fully functional site-to-site vpn using two of the servers providing access from the Enterprise s branch office direct connection to its Headquarters.
The implementation of Windows Essential Business Server 2008 presented numerous benefits to the company’s users like being able to log in with their user accounts on each computer in the company, not having to type their credentials each time they access a document over the network, access to the corporate mail from anywhere and from any device as technologies like Oultook Anywhere and ActiveSync (DirectPush) were configured and enabled. EBS implementation also presented new values to the company like limiting the access and centrally storing the employee My documents and those being backed up daily, granular restriction and control over the access to shared files through access control lists, granting each user only the permissions they are required and many more. The network also got mature security and is fully protected with the implementation of the newest Microsoft firewall product Forefront Threat Management Gateway providing controlled access to restricted content, web sites and applications from and over the internet.
Nextsense is proud to prove itself once again as a valuable partner, from supporting the client to make the right product choice, through full-scale implementation of the product features and providing an expert and prompt support to the clients’ needs and the business. We are also glad that our company is one of the first in Macedonia that has successfully implemented Windows Essential Business Server 2008 in full scale.
roduct
15
Multiplyyour
POWER!www.microsoft.com/ebs
This is a follow-up on the “Multiply your power!” article published in the previous Nextnews issue.Printed copy is available upon request. Please contact: [email protected]
by Alek Gelevski
Customer relationship management (CRM) is an important business strategy that di�erentiates an organization from its competition. Organizations that pay attention to customers and take actions to improve the customer experience gain a competitive advantage.
It is important to understand that CRM is a business strategy. Microsoft Dynamics CRM is an application designed to help an organization achieve this business strategy. Microsoft Dynamics CRM provides the tools that help an organization move forward, but to achieve the maximum value, the organization must develop a CRM strategy and then use Microsoft Dynamics CRM to execute the tactics that will achieve its business goals.
Microsoft Dynamics CRM provides automation tools that reduce the time salespeople (and their managers) typically spend performing administrative tasks.
NEXTNEWS Issue 2 | April 2010
CRM Implementation:vrabotuvanje.com
Vrabotuvanje.com is a professional employer organization from Skopje which provides outsourcing of payroll, workers' compensation, human resources and employee benefits administration. It does this by hiring a client company’s employees, thus becoming their employer of record.
For improving its internal organisation, efficiency and professionalism the management decided to invest into new and more advanced Management Information System called Microsoft Customer Relationship Management - CRM.
Client
• Centralized location for clients’ data storage: - CVs of candidates - Results from interviews - Candidate responses - Communication history with the client/candidate• Centralized place for storing projects/campaigns data and candidate lists
Centralized location
• Standardization and automation of the process for organizing employment campaigns • Reducing the duration of the whole process of organizing employment campaigns• Proper task distribution among employees• Properly defined data access
Automation of the business process
Reports and analysis
• Easy and fast search of the appropriate data• Easy, fast and simple generation of reports and analysis
Benefits
This software will contribute for: • Growth of sales services• Introduction of new services• Time and costs savings• Reaching higher standards• Enhanced quality and increasing number of clients• Employee management improvement and career development• Improvement of costs structure in the search process and salary calculation
The software contains sophisticated and up-to-date tools for:
by Irena Trendafilova
product
16 Credit and leasing process management software solution based on Microsoft Dynamics CRM
Credit and leasing process management is a solution based on Microsoft Dynamics
CRM platform, designed specifically to meet the needs of banks, leasing companies,
credit intermediaries and insurance companies.
The Credit and leasing process management software solution is a completely
integrated software solution designed specifically to meet the needs of client-facing
staff of financial institutions. The solution is designed for the specific workflows and
terminology used by today’s financial service companies for credit and leasing
application management, pre-collection, collection and monitoring of the processes.
It is a fast, flexible, affordable solution that can help the financial service companies
drive consistent and measurable improvements in everyday business processes. By
using the workflow engine in the Microsoft CRM, the whole processes of loan
production, application management, monitoring and pre-collections, collection can
be significantly improved and automated.
A key business imperative for all financial
institutions is to attract and retain more
profitable clients and improve efficiency
through cost-effective, widely adopted,
easy-to-use tools that provide a
consolidated view of client data for
greater customer intimacy and offer more
effective identification of
cross-sell/up-sell opportunities
• Loan management module The loan management module provides processing of credit requests. It automates the entire processes of communication with client and credit disbursed, providing the financial service department with information overview about the applicants, their requests and solvency.
• Collection Operations ManagementThis module covers the entire process of disbursed loans. By using this module, the clients receive monthly reminders and notifications, mails or letters for their monthly installment, and information for other products.
Leasing application managementThe leasing application module is one-tool-solution for risk management, funding administration, automated payment management. This module is used to track the steps, reminders and required documents for efficient and timely performing of the work. By using powerful analyzes and reporting tools as well as having detailed insight into client information, the sales staff can select the right opportunity, and achieve maximum profitability.
SalesBy using CRM to access and manage all of the key customer contact data, sales personnel can spend less time entering data and more time engaging directly with clients. Whatever the leads’ source, workflows route them to the proper employee and track the actions they take. Sales staffs have more time to track leads, close deals, and actively pursue prospective clients instead of converting paper-based notes into potentially inaccurate data records.
12.05.2010, Skopje FairCongress Business Center
Nextsense presentation in collaboration with Credit 1:“Client Relationship Management in the process of credit mediation”
Automated document generation Compliance management Credit assessment Pipeline management Contact and account management Multi-currency support E-Mail Workflow Robust reporting engine Familiar look and feel Outlook integration Fast, flexible, and easy to deploy
Microsoft Dynamics CRM Features
Loan application managementThe whole loan production process management consists of loan requests processing and disbursed loans monitoring modules.
Nextsense continues with the presentation and education of customers about the benefits of the Customer Relationship Management software. After the event organized in April last year where the solution was presented to small and medium sized companies from the advertising and HR industry, this year’s event targets financial institutions and credit intermediary companies.
Business decision makers from financial institutions, banks, credit intermediaries, automotive and IT companies find these presentations most useful, since Microsoft Dynamic CRM is the perfect foundation for their business models that helps them perform all the activities related with the management of the credit and leasing applications at a new quality level.
The implementation of Nextsense CRM enables these companies become compliant with the legal requirements of the Consumer Protection Law in consumer credit contracts and the Data Protection Law in terms of processing of personal data, special personal data categories, privacy and protection of the data, security and data storing.
CRM EVENT NEWS
by Aleksandra Gjeorgjieva
Customer relationship management (CRM) is an important business strategy that di�erentiates an organization from its competition. Organizations that pay attention to customers and take actions to improve the customer experience gain a competitive advantage.
It is important to understand that CRM is a business strategy. Microsoft Dynamics CRM is an application designed to help an organization achieve this business strategy. Microsoft Dynamics CRM provides the tools that help an organization move forward, but to achieve the maximum value, the organization must develop a CRM strategy and then use Microsoft Dynamics CRM to execute the tactics that will achieve its business goals.
Microsoft Dynamics CRM provides automation tools that reduce the time salespeople (and their managers) typically spend performing administrative tasks.
NEXTNEWS Issue 2 | April 2010
CRM Implementation:vrabotuvanje.com
Vrabotuvanje.com is a professional employer organization from Skopje which provides outsourcing of payroll, workers' compensation, human resources and employee benefits administration. It does this by hiring a client company’s employees, thus becoming their employer of record.
For improving its internal organisation, efficiency and professionalism the management decided to invest into new and more advanced Management Information System called Microsoft Customer Relationship Management - CRM.
Client
• Centralized location for clients’ data storage: - CVs of candidates - Results from interviews - Candidate responses - Communication history with the client/candidate• Centralized place for storing projects/campaigns data and candidate lists
Centralized location
• Standardization and automation of the process for organizing employment campaigns • Reducing the duration of the whole process of organizing employment campaigns• Proper task distribution among employees• Properly defined data access
Automation of the business process
Reports and analysis
• Easy and fast search of the appropriate data• Easy, fast and simple generation of reports and analysis
Benefits
This software will contribute for: • Growth of sales services• Introduction of new services• Time and costs savings• Reaching higher standards• Enhanced quality and increasing number of clients• Employee management improvement and career development• Improvement of costs structure in the search process and salary calculation
The software contains sophisticated and up-to-date tools for:
by Irena Trendafilova
product
16 Credit and leasing process management software solution based on Microsoft Dynamics CRM
Credit and leasing process management is a solution based on Microsoft Dynamics
CRM platform, designed specifically to meet the needs of banks, leasing companies,
credit intermediaries and insurance companies.
The Credit and leasing process management software solution is a completely
integrated software solution designed specifically to meet the needs of client-facing
staff of financial institutions. The solution is designed for the specific workflows and
terminology used by today’s financial service companies for credit and leasing
application management, pre-collection, collection and monitoring of the processes.
It is a fast, flexible, affordable solution that can help the financial service companies
drive consistent and measurable improvements in everyday business processes. By
using the workflow engine in the Microsoft CRM, the whole processes of loan
production, application management, monitoring and pre-collections, collection can
be significantly improved and automated.
A key business imperative for all financial
institutions is to attract and retain more
profitable clients and improve efficiency
through cost-effective, widely adopted,
easy-to-use tools that provide a
consolidated view of client data for
greater customer intimacy and offer more
effective identification of
cross-sell/up-sell opportunities
• Loan management module The loan management module provides processing of credit requests. It automates the entire processes of communication with client and credit disbursed, providing the financial service department with information overview about the applicants, their requests and solvency.
• Collection Operations ManagementThis module covers the entire process of disbursed loans. By using this module, the clients receive monthly reminders and notifications, mails or letters for their monthly installment, and information for other products.
Leasing application managementThe leasing application module is one-tool-solution for risk management, funding administration, automated payment management. This module is used to track the steps, reminders and required documents for efficient and timely performing of the work. By using powerful analyzes and reporting tools as well as having detailed insight into client information, the sales staff can select the right opportunity, and achieve maximum profitability.
SalesBy using CRM to access and manage all of the key customer contact data, sales personnel can spend less time entering data and more time engaging directly with clients. Whatever the leads’ source, workflows route them to the proper employee and track the actions they take. Sales staffs have more time to track leads, close deals, and actively pursue prospective clients instead of converting paper-based notes into potentially inaccurate data records.
12.05.2010, Skopje FairCongress Business Center
Nextsense presentation in collaboration with Credit 1:“Client Relationship Management in the process of credit mediation”
Automated document generation Compliance management Credit assessment Pipeline management Contact and account management Multi-currency support E-Mail Workflow Robust reporting engine Familiar look and feel Outlook integration Fast, flexible, and easy to deploy
Microsoft Dynamics CRM Features
Loan application managementThe whole loan production process management consists of loan requests processing and disbursed loans monitoring modules.
Nextsense continues with the presentation and education of customers about the benefits of the Customer Relationship Management software. After the event organized in April last year where the solution was presented to small and medium sized companies from the advertising and HR industry, this year’s event targets financial institutions and credit intermediary companies.
Business decision makers from financial institutions, banks, credit intermediaries, automotive and IT companies find these presentations most useful, since Microsoft Dynamic CRM is the perfect foundation for their business models that helps them perform all the activities related with the management of the credit and leasing applications at a new quality level.
The implementation of Nextsense CRM enables these companies become compliant with the legal requirements of the Consumer Protection Law in consumer credit contracts and the Data Protection Law in terms of processing of personal data, special personal data categories, privacy and protection of the data, security and data storing.
CRM EVENT NEWS
by Aleksandra Gjeorgjieva
IIEE
MMNEXTNEWS Issue 2 | April 2010
case study
18case study
19
Security Information and Event Management solution implemented in MacedoniaSoftware Licensing
ONE TO ONE What is a Security Information and Event Management solution?
What is a Security Information and Event Management solution?
*Gartner, Inc. is the world's leading information technology research and advisory company. It delivers research and insight to global technology leaders to make strategic informed decisions.
Why we chose the SIEM solution from Symantec?
Why we chose the SIEM solution from Symantec?
Implementation in Macedonia – Stopanska Banka AD Bitola
Implementation in Macedonia – Stopanska Banka AD Bitola
For more information about SSIM visit:http://www.symantec.com/business/security-information-manager
Also worth reading are the following articles:SIEM - Security Info and Event Management Dos and Don'ts:http://www.networkworld.com/news/2009/120209-siem-security-info-and-event.html
Symantec SIM brings friends:http://www.infoworld.com/article/08/01/07/02TC-Symantec-SIM_1.html
Fortis Bank – Turkey (+5000 users, 100s of servers)Yapı ve Kredi Bankası A.Ş.- Turkey (+10.000 users, 100s of servers)ING Bank – Turkey (+5000 users, 100s of servers)Novacoast Inc.- USATribunal de Justiça do Espírito Santo – BrasilMunicipality Government Vitória - BrasilMTR Corporation Ltd – Hong KongALC a joint venture of Amey Plc & VT Group Plc – UKAlaska USA Federal Credit Union - USADemocratic National Committee – WashingtonTexas Children’s Hospital - USABank of America - USA
1.2.3.4.5.6.7.8.9.10.11.12.
SSIM Reference listSSIM Reference list
SS
• Three year license hire• The latest software editions in the next three years• Financial benefits• Payment by installments (spread payments)• Information Work Solution Services• Training vouchers• eLearning Courses• TechNet Plus Subscription• Home Use Program• Microsoft Employee Purchase Program
Security information and event management technology performs two main functions, according to Gartner*:
1. Security event management: Analyzes log and event data in real time to provide threat monitoring, event correlation and incident response. Data can be collected from security and network devices, systems and applications.2. Security information management: Collects, analyzes and reports on log data (primarily from host systems and applications, but also from network and security devices) to support regulatory compliance initiatives, internal threat management and security policy compliance management.
Symantec is a global leader in providing security, storage and systems management solutions to customers – from consumers and small businesses to the largest global organizations. secures and manages their information against more risks at more points, more completely and efficiently than any other company. The company’s unique focus is to eliminate risks to information, technology and processes independent of the device, platform, interaction or location.Symantec’s Security Information Manager (SSIM) is a real-time security information management solution that collects, correlates, and stores event, vulnerability, and compliance logs and documents the actions that your security staff takes to help keep your information systems secure. It provides compliance reporting that lets you and your auditors see, firsthand, the state of your security environment to provide the accountability and transparency required to comply with stringent mandates and regulations.Symantec has competed in the SIEM market since its inception and continues to be designated as a “leader” in the Gartner report. SSIM is an all-inclusive solution that has only 1 optional component, with no excessive “add-on” costs, for example, there is no DBA required - no hidden costs for dedicated database expert for database tuning. It’s a single deployment for log management and correlation using one appliance for the whole solution. Symantec doesn’t limit any features and capabilities of SSIM for smaller deployments (there are no Express, Lite or any other limited versions) which suggests that every SSIM reference is valid.Symantec’s Global Intelligence Network integration continues to provide unique capabilities that remain unmet by the competitors. An example is in the ability to conclude incidents of malicious IP activity that are emanating from within a customer environment by correlating it to an integrated global intelligence source. It’s responsible for identifying malicious traffic coming to or targeting your network (like incoming Botnet commands and controls from a malicious host, or port scans against the network), coming from your network to a malicious source (like Bot communicating information back to a malicious host, or proprietary data leaks) or originating malicious IP is an internal address (like network used as a proxy by hackers to conduct their business, or network bandwidth compromised).
Symantec Security Information Manager is implemented as all-in-one server appliance that collects and correlates events from the complete infrastructure of the bank - around 30 servers, over 20 network devices and over 300 computers on over 10 locations.
It includes various Microsoft operating systems, SQL database versions, web servers, Cisco security and networking equipment, Symantec security and availability products etc.
by Trajce Koskarovski
With the Microsoft OVSagreement Germanos hasaccess to the following benefits:
Possessing the Microsoft License delivery competence positions Nextsense as an expert company in providing licensing solutions for its clients. Regardless of the company’s size, industry or IT infrastructure, the Nextsense team can analyze its needs and requirements which will lead to choosing the right licensing model.
This was the case with our client Germanos before its rebranding into One Telecommunications. Germanos needed a licensing model in order to be fully compliant with the merging company.
Nextsense team of experts in the field of licensing analyzed the Microsoft licensing models and programs and how they could be applied in the case of Germanos. We presented the features of each licensing model to the Germanos executives. After considering the recommendations from the Nextsense team, mutual decision was reached about the optimal licensing solution that will be perfect for the needs of Germanos. The chosen solution was the Open value Subscription licensing program.
This program was chosen because it can offer Germanos the needed flexibility and ability to increase or decrease the number of licenses depending on the needs during the three year agreement.
The desktop computers in Germanos were fully licensed with GetGenuine licenses, OEM operating systems and Microsoft packs for desktop standardizations: operating system upgrade, Microsoft Office and Client Access Licenses and Microsoft Visio applications.
The re-branding is an opportunity for the company to make some changes to the business internally, to define more effective processes, improve communication lines etc. One of the things in Germanos that required immediate change was the software licensing. Having an expert like Nextsense to work with made the software legalization process to run smoothly, which allowed the company to focus on preparing the rebranding process.
Nextsense demonstrated its expertise and readiness to help client license software managing. Possessing License Delivery Competence just affirms Nextsense expertise in its scope of work. Licensing proves to be a complicated problem that every client is facing, regardless of its size.
IIEE
MMNEXTNEWS Issue 2 | April 2010
case study
18case study
19
Security Information and Event Management solution implemented in MacedoniaSoftware Licensing
ONE TO ONE What is a Security Information and Event Management solution?
What is a Security Information and Event Management solution?
*Gartner, Inc. is the world's leading information technology research and advisory company. It delivers research and insight to global technology leaders to make strategic informed decisions.
Why we chose the SIEM solution from Symantec?
Why we chose the SIEM solution from Symantec?
Implementation in Macedonia – Stopanska Banka AD Bitola
Implementation in Macedonia – Stopanska Banka AD Bitola
For more information about SSIM visit:http://www.symantec.com/business/security-information-manager
Also worth reading are the following articles:SIEM - Security Info and Event Management Dos and Don'ts:http://www.networkworld.com/news/2009/120209-siem-security-info-and-event.html
Symantec SIM brings friends:http://www.infoworld.com/article/08/01/07/02TC-Symantec-SIM_1.html
Fortis Bank – Turkey (+5000 users, 100s of servers)Yapı ve Kredi Bankası A.Ş.- Turkey (+10.000 users, 100s of servers)ING Bank – Turkey (+5000 users, 100s of servers)Novacoast Inc.- USATribunal de Justiça do Espírito Santo – BrasilMunicipality Government Vitória - BrasilMTR Corporation Ltd – Hong KongALC a joint venture of Amey Plc & VT Group Plc – UKAlaska USA Federal Credit Union - USADemocratic National Committee – WashingtonTexas Children’s Hospital - USABank of America - USA
1.2.3.4.5.6.7.8.9.10.11.12.
SSIM Reference listSSIM Reference list
SS
• Three year license hire• The latest software editions in the next three years• Financial benefits• Payment by installments (spread payments)• Information Work Solution Services• Training vouchers• eLearning Courses• TechNet Plus Subscription• Home Use Program• Microsoft Employee Purchase Program
Security information and event management technology performs two main functions, according to Gartner*:
1. Security event management: Analyzes log and event data in real time to provide threat monitoring, event correlation and incident response. Data can be collected from security and network devices, systems and applications.2. Security information management: Collects, analyzes and reports on log data (primarily from host systems and applications, but also from network and security devices) to support regulatory compliance initiatives, internal threat management and security policy compliance management.
Symantec is a global leader in providing security, storage and systems management solutions to customers – from consumers and small businesses to the largest global organizations. secures and manages their information against more risks at more points, more completely and efficiently than any other company. The company’s unique focus is to eliminate risks to information, technology and processes independent of the device, platform, interaction or location.Symantec’s Security Information Manager (SSIM) is a real-time security information management solution that collects, correlates, and stores event, vulnerability, and compliance logs and documents the actions that your security staff takes to help keep your information systems secure. It provides compliance reporting that lets you and your auditors see, firsthand, the state of your security environment to provide the accountability and transparency required to comply with stringent mandates and regulations.Symantec has competed in the SIEM market since its inception and continues to be designated as a “leader” in the Gartner report. SSIM is an all-inclusive solution that has only 1 optional component, with no excessive “add-on” costs, for example, there is no DBA required - no hidden costs for dedicated database expert for database tuning. It’s a single deployment for log management and correlation using one appliance for the whole solution. Symantec doesn’t limit any features and capabilities of SSIM for smaller deployments (there are no Express, Lite or any other limited versions) which suggests that every SSIM reference is valid.Symantec’s Global Intelligence Network integration continues to provide unique capabilities that remain unmet by the competitors. An example is in the ability to conclude incidents of malicious IP activity that are emanating from within a customer environment by correlating it to an integrated global intelligence source. It’s responsible for identifying malicious traffic coming to or targeting your network (like incoming Botnet commands and controls from a malicious host, or port scans against the network), coming from your network to a malicious source (like Bot communicating information back to a malicious host, or proprietary data leaks) or originating malicious IP is an internal address (like network used as a proxy by hackers to conduct their business, or network bandwidth compromised).
Symantec Security Information Manager is implemented as all-in-one server appliance that collects and correlates events from the complete infrastructure of the bank - around 30 servers, over 20 network devices and over 300 computers on over 10 locations.
It includes various Microsoft operating systems, SQL database versions, web servers, Cisco security and networking equipment, Symantec security and availability products etc.
by Trajce Koskarovski
With the Microsoft OVSagreement Germanos hasaccess to the following benefits:
Possessing the Microsoft License delivery competence positions Nextsense as an expert company in providing licensing solutions for its clients. Regardless of the company’s size, industry or IT infrastructure, the Nextsense team can analyze its needs and requirements which will lead to choosing the right licensing model.
This was the case with our client Germanos before its rebranding into One Telecommunications. Germanos needed a licensing model in order to be fully compliant with the merging company.
Nextsense team of experts in the field of licensing analyzed the Microsoft licensing models and programs and how they could be applied in the case of Germanos. We presented the features of each licensing model to the Germanos executives. After considering the recommendations from the Nextsense team, mutual decision was reached about the optimal licensing solution that will be perfect for the needs of Germanos. The chosen solution was the Open value Subscription licensing program.
This program was chosen because it can offer Germanos the needed flexibility and ability to increase or decrease the number of licenses depending on the needs during the three year agreement.
The desktop computers in Germanos were fully licensed with GetGenuine licenses, OEM operating systems and Microsoft packs for desktop standardizations: operating system upgrade, Microsoft Office and Client Access Licenses and Microsoft Visio applications.
The re-branding is an opportunity for the company to make some changes to the business internally, to define more effective processes, improve communication lines etc. One of the things in Germanos that required immediate change was the software licensing. Having an expert like Nextsense to work with made the software legalization process to run smoothly, which allowed the company to focus on preparing the rebranding process.
Nextsense demonstrated its expertise and readiness to help client license software managing. Possessing License Delivery Competence just affirms Nextsense expertise in its scope of work. Licensing proves to be a complicated problem that every client is facing, regardless of its size.
The issue of data loss encompasses everything from confidential information about one customer being exposed, to thousands of source code files for a company’s product being sent to a competitor. Whether deliberate or accidental, data loss occurs any time employees, consultants, or other insiders release sensitive data about customers, finances, intellectual property, or other confidential information (in violation of company policies and regulatory requirements).
Identify and protect confidential information to prevent data breaches, stop data leakage, demonstrate compliance and reduce the risk of external attacks and the insider threat with Symantec Data Loss Prevention.
Symantec Data Loss Prevention (DLP) delivers a unified solution to discover, monitor, and protect confidential data wherever it is stored or used. DLP offers comprehensive coverage of confidential data across endpoint, network and storage systems. By measurably reducing risk, DLP gives organizations new confidence to demonstrate compliance while protecting their customers, brand, and intellectual property
Discover. Monitor. Protect. Manage.
Symantec Data Loss Prevention product
20
Key Features• Discover – Find confidential data wherever it is stored, create an inventory of sensitive data, and automatically manage data cleanup. Supports a wide variety of file types, databases and document management platforms.
• Monitor – Understand how confidential data is being used – whether the user is on or off the network. Inspects all network communications such as email, IM, Web, FTP, P2P and generic TCP; monitors end-user activities when downloading files, copying to removable media, printing, faxing, emailing or transferring over the Internet.
• Protect – Automatically enforce security policies to proactively secure data and prevent confidential data from leaving the organization. Capable of protecting confidential data by quarantining, copying or moving; stops, quarantines or routes network traffic for encryption; blocks end-user actions at the endpoint.
• Manage – Define unified policy across the enterprise, remediate and report on incidents, and detect content accurately, all within one unified platform.
Key Benefits• Symantec Data Loss Prevention reduces the proliferation of confidential data across enterprise data centers, client systems, remote offices and end-user PCs
• Gain visibility into employee activity on and off the corporate network and at the endpoint; identify broken business practices due to transmitting confidential data.
• Stop the loss of confidential data over the network or through end-user PCs.
• By measurably reducing risk Symantec Data Loss Prevention gives organizations new confidence to demonstrate compliance while protecting their customers, brand, and intellectual property.
“The average information leak costs organizations approx. $182 per record, averaging roughly $4,800,000 per breach in total.” SOURCE: The Ponemon Institute
“You have to understand what kind of sensitive data you have, and do a risk evaluation of what happens if data is exposed or gets in the wrong hands.” Thomas RaschkeSenior Analyst, Forrester Research, Inc.
Find some additional reading in the January issue of Symantec CIO Digest:http://www.symantec.com/business/ciodigest/article.jsp?aid=january10_solutions
A podcast interview with Lee Weiner on data loss prevention is available at:http://www.symantec.com/podcasts/detail.jsp?podid=ent_data_loss_prevention
SYMANTECIS SECURITY.
Proven choice of global market leaders
25 percent of the FORTUNE 1009 of the top 10 commercial and investment banks6 of the top 10 insurance companies4 of the top 5 healthcare providers4 of the top 5 credit card companies6 top energy and utilities companies8 top manufacturing companies12 top technology companies13 top retail brands14 top public sector organizations
More than five million employees covered
NEXTNEWS Issue 2 | April 2010
case study
19Nextsense accepted into the Symantec Authorized
Technical Assistance Partner Program
udy
19ase stud
19Nextsense accepted into the Symantec Authorized partners
21
It is our great pleasure to inform you that in February Nextsense has officially been accepted into the Symantec Authorized Technical Assistance Partner Program (TAPP).
The Symantec Authorized Technical Assistance Partner Program (TAPP) is designed to increase partners’ ability to deliver improved levels of technical assistance to customers on two key volume products, Symantec Backup Exec™ and Symantec Endpoint Security.
TAPP allows partners to provide a high level of assistance by leveraging Symantec's technical expertise with the benefit of direct access to the Symantec advanced support team and training.
Nextsense as a Symantec Gold Partner, with the fully staffed 12x5 call centre, software case tracking system and the in-house technical assistance lab fulfills all the necessary requirements to become authorized Symantec TAPP Partner.
With this authorization, Nextsense has direct access to Symantec advanced technical support staff and the latest online technical training which allows us to offer the following benefits to our customers:
• Highly-qualified technical assistance – Nextsense staff are empowered with Symantec technical training, exclusively available within the TAPP program
• Expedited technical assistance – Nextsense staff have direct access to Symantec advanced level support in case any technical cases need to be escalated to Symantec
• Streamlined assistance – our customers will receive value added services
• More internal resources avaliable – Nextsense will be the customers’ single point of contact, allowing more effective and efficient use of their resources and time
• Helps the customers increase the value and return on investments of Symantec technology
Now we are able to offer to our customers numerous value-added services such as:
• Telephonic and onsite assistance with issues installing Symantec products - Backup Exec and Symantec Endpoint Security
• Health Check offerings for remote monitoring of end user's technical environment or proactive system issue alerts
With this kind of authorization, Nextsense is able to help the customers in a better, easier, and quicker way, and to build better relationships and provide truly great service levels. The only requirement that the customers should fulfil is that they must have a current support and maintenance contract with Symantec in order to be able to receive these benefits.
• Streamlined assistance – our customers will receive value added services
• More internal resources avaliable – Nextsense will be the customers’ single point of contact, allowing more effective and efficient use of their resources and time
• Helps the customers increase the value and return on investments of Symantec technology
Now we are able to offer to our customers numerous value-added services such as:
Technical Assistance Partner Program by Daniela Gavrilovska
NEXTNEWS Issue 2 | April 2010
T
. 23
PROTECT your information...so you can FOCUS on businessSYMANTEC PROTECTION SUITE ENTERPRISE EDITION
. e-mail: [email protected] website: www.nextsense.comaddress: Partizanski Odredi 62, 1000 Skopje, Macedonia
phone: +389 2 3075 111; fax: +389 2 3075 333; Nextsense - Symantec Gold Partner
Safeguarding critical information is a key to driving your business and securing your future. We can offer you a solution that defends against all varieties of malware and security threats - while reducing your costs!
Our special 3-years-for-2 maintenance offer is available to new or renewing customers until the end of June through the Express License Buying program only.
The following products are eligible for this offer:
• Symantec™ Endpoint Protection
• Symantec™ Endpoint Protection Small Business Edition
• Symantec™ Protection Suite Enterprise Edition
• Symantec™ Protection Suite Small Business Edition
• Symantec™ Multi-tier Protection
• Symantec™ Multi-tier Protection Small Business Edition
Act now to take full advantage of the opportunities that a year’s free maintenance cover will offer you. Contact Nextsense as your authorized Symantec Distributor to find out more at [email protected] offer is valid until 30 June 2010.
GREAT3-YEARS-FOR-2MAINTENANCE OFFER.These days, you need more than just antivirus to protect your critical
business information. Stay ahead of the ever-changing threat
landscape with greater efficiency, cost savings, and confidence with
the new Symantec™ Protection Suite - market-leading endpoint
security, messaging security, and data and system protection
solution from Symantec. Designed to provide superior protection,
Symantec Protection Suite helps you completely protect, manage,
and recover the vital information your business depends on.
Symantec offers market-leading endpoint security, messaging
security, and data and system protection solutions designed to
provide superior protection for information in your Windows®
environment. Now get comprehensive protection all in one easy-to
deploy suite: the new Symantec™ Protection Suite Enterprise
Edition.
Symantec Protection Suite Enterprise Edition creates a protected
endpoint, messaging, and web environment that is secure against
today’s complex malware, data loss and spam threats, and is quickly
recoverable in the event of failure. Reduce the cost of securing your
environment and more effectively manage the inherent risks of
today’s IT infrastructures with Symantec’s market-leading
technologies.
Symantec Protection Suite Enterprise Edition reduces the cost of
securing your environment and helps you more effectively manage
the risk inherent in today’s IT infrastructures. By delivering
Symantec’s proven endpoint security, messaging security, and
system recovery technologies, it enables you to protect,
automatically control, and easily manage the information most
crucial to your business.
TKey Features• Proactive protection for laptops, desktops, servers, mobile devices, messaging and web environments that includes more than traditional antivirus and antispyware.
• Effective and accurate antispam and antivirus protection for email and instant messaging (IM). Advanced content filtering and data loss prevention further protects email and IM by identifying and controlling the flow of sensitive data.
• Web gateway security that protects organizations against Web 2.0 threats, including malicious software such as spyware, botnets, viruses, and other types of malware.
• Rapid data and system recovery recovers individual files and folders in seconds or complete Windows systems in minutes reliably and with confidence, even to dissimilar hardware or virtual environments - now including support for Windows 7.
• Flexible and scalable solution that provides granular control over policies and features, and makes them easily configurable and selectively deployable based on the needs of your environment.
Key Benefits• Multiple layers of protection from the market-leading endpoint security, messaging security, web, data loss prevention, and data and system recovery vendor.
• Eliminates environment complexity by deploying integrated essential endpoint and messaging security technologies as unified solutions with coordinated management.
• Automatic controls help you achieve, prove, and enforce adherence to IT policy and regulatory objectives with ease.
• Simplified implementation & operations by quickly deploying with minimal disruption to your environment through easy management and optimized utilization of system resources.
• Centrally manages backup and recovery tasks for multiple desktops/laptops across your entire organization.
product
22
NEXTNEWS Issue 2 | April 2010
T
. 23
PROTECT your information...so you can FOCUS on businessSYMANTEC PROTECTION SUITE ENTERPRISE EDITION
. e-mail: [email protected] website: www.nextsense.comaddress: Partizanski Odredi 62, 1000 Skopje, Macedonia
phone: +389 2 3075 111; fax: +389 2 3075 333; Nextsense - Symantec Gold Partner
Safeguarding critical information is a key to driving your business and securing your future. We can offer you a solution that defends against all varieties of malware and security threats - while reducing your costs!
Our special 3-years-for-2 maintenance offer is available to new or renewing customers until the end of June through the Express License Buying program only.
The following products are eligible for this offer:
• Symantec™ Endpoint Protection
• Symantec™ Endpoint Protection Small Business Edition
• Symantec™ Protection Suite Enterprise Edition
• Symantec™ Protection Suite Small Business Edition
• Symantec™ Multi-tier Protection
• Symantec™ Multi-tier Protection Small Business Edition
Act now to take full advantage of the opportunities that a year’s free maintenance cover will offer you. Contact Nextsense as your authorized Symantec Distributor to find out more at [email protected] offer is valid until 30 June 2010.
Safeguarding critical information is a key to driving your business and securing your Safeguarding critical information is a key to driving your business and securing your future. We can offer you a solution that defends against all varieties of malware and future. We can offer you a solution that defends against all varieties of malware and security threats - while reducing your costs!
Our special 3-years-for-2 maintenance offer is available to new or renewing customers until the end of June through the Express License Buying program only.
GREAT3-YEARS-FOR-2MAINTENANCE OFFER.These days, you need more than just antivirus to protect your critical
business information. Stay ahead of the ever-changing threat
landscape with greater efficiency, cost savings, and confidence with
the new Symantec™ Protection Suite - market-leading endpoint
security, messaging security, and data and system protection
solution from Symantec. Designed to provide superior protection,
Symantec Protection Suite helps you completely protect, manage,
and recover the vital information your business depends on.
Symantec offers market-leading endpoint security, messaging
security, and data and system protection solutions designed to
provide superior protection for information in your Windows®
environment. Now get comprehensive protection all in one easy-to
deploy suite: the new Symantec™ Protection Suite Enterprise
Edition.
Symantec Protection Suite Enterprise Edition creates a protected
endpoint, messaging, and web environment that is secure against
today’s complex malware, data loss and spam threats, and is quickly
recoverable in the event of failure. Reduce the cost of securing your
environment and more effectively manage the inherent risks of
today’s IT infrastructures with Symantec’s market-leading
technologies.
Symantec Protection Suite Enterprise Edition reduces the cost of
securing your environment and helps you more effectively manage
the risk inherent in today’s IT infrastructures. By delivering
Symantec’s proven endpoint security, messaging security, and
system recovery technologies, it enables you to protect,
automatically control, and easily manage the information most
crucial to your business.
T
Key Features• Proactive protection for laptops, desktops, servers, mobile devices, messaging and web environments that includes more than traditional antivirus and antispyware.
• Effective and accurate antispam and antivirus protection for email and instant messaging (IM). Advanced content filtering and data loss prevention further protects email and IM by identifying and controlling the flow of sensitive data.
• Web gateway security that protects organizations against Web 2.0 threats, including malicious software such as spyware, botnets, viruses, and other types of malware.
• Rapid data and system recovery recovers individual files and folders in seconds or complete Windows systems in minutes reliably and with confidence, even to dissimilar hardware or virtual environments - now including support for Windows 7.
• Flexible and scalable solution that provides granular control over policies and features, and makes them easily configurable and selectively deployable based on the needs of your environment.
Key Benefits• Multiple layers of protection from the market-leading endpoint security, messaging security, web, data loss prevention, and data and system recovery vendor.
• Eliminates environment complexity by deploying integrated essential endpoint and messaging security technologies as unified solutions with coordinated management.
• Automatic controls help you achieve, prove, and enforce adherence to IT policy and regulatory objectives with ease.
• Simplified implementation & operations by quickly deploying with minimal disruption to your environment through easy management and optimized utilization of system resources.
• Centrally manages backup and recovery tasks for multiple desktops/laptops across your entire organization.
product
22
NEXTNEWS Issue 2 | April 2010
Advanced Level:Event ManagementTHE TECHNOLOGY BEHIND THE EVENT MANAGEMENTDEPARTMENT OF EXPLORINGMACEDONIA.COM
Event management in Macedonia reached a new level with the introduction of the Nextsense’ powerful and intuitive technology and innovative approach that combined conference and event tourism with IT.
In Macedonia, companies, organizations and associations can organize their events, conferences and Hi-Tech presentations at a single point, effortlessly and cost- effectively.
Nextsense’ team of experienced developers deployed an online platform for event management integrating registration process with online payment and complete workflow for submission of abstracts.
All these technologies improve the performance of the ExploringMacedonia team as well as shorten the time needed for the organization of what would otherwise be long and complex process. Event management with ExploringMacedonia.com has become an easy and pleasant process, a solution to many companies and organizations, for their planning, budgeting and execution of small and high scale events.
E
Abstract book
Advanced payment
Rooming list /Booking list
Registration form
Abstracts
Submit Approve Publish
Registration
Abstract material
Credit card paymentPayment plat form
Online Fax E-mail
Accomodation Transfers Tours
Conference organizer
Website Participant
Event organisation via exploringmacedonia.com
ExploringMacedonia.com is a one stop shop
for all your travel needs in Macedonia. We
can offer a variety of accommodation
options, rent-a- car and transfer services,
guided personalized tours, boat tours on
Lake Ohrid, wine tours including unlimited
wine and lunch/ dinner at a winery, recre-
ational tours: biking, hiking, paragliding
and visits to the most beautiful churches,
mosques and monuments in Macedonia,
from the Neolith, Roman, Byzantine and
more recent history.
NEXTNEWS Issue 2 | April 2010
Windows Live Messenger offers targeted advertising through Httpool Macedonia.
By „targeting“ we mean that we can show ads to different age groups and gender. Targeted advertising is becoming more and more popular in this region, because it gives very good results. Macedonia is the leader in the region with 650.000 active accounts on Live Messenger.
Messenger offers many options and variations for interesting and new type of advertising. One of these options is the advertising through Messenger Tab.
A Messenger Tab allows clients to host their own content using Windows Live Messenger as a distribution vehicle via a Tab icon. When users click on the Tab icon, a new window, filled with advertising content opens.
Tabs are a unique ad experience in Messenger. They offer the reach while delivering a rich and deep content experience within Messenger.
Start conversations with your target audience
Start conversations with your target audience
In October 2009, Httpool has become a major representative for advertising on Windows Live Messenger in the region.
httpool.com.mk
High visibility – Every Windows Live Messenger
user sees Tabs, when they are in the client
Brand association with Windows Live Messenger and content integration – The Tab
icon is integrated into the Messenger client and
appears below the What’s New feed
Control - Advertisers have the option to create
and host the Tabs themselves
Ad served functionality - Tabs have targeting
functionality. With targeting capabilities, more
relevant messages will be delivered to users.
Advertisers will be able to reach different
audience with different messages
AD
VE
RT
ISM
EN
T
Advertise with Windows Live Messenger and start conversations with your target audience.
Clicks to Tab icons and Tab icon impressions can be measured via ad report for each individual Tab icon.
InternetMarketingGlossary SEEbiz.net.mk
KEY BENEFITS
The Internet Marketing Glossary in macedonianlanguage is available on the SEEbiz.net.mk portal
Ad views (impressions)_
Number of times an ad banner is downloaded and most probably seen by visitors
Click-through-rate (CTR)_
The percentage, or number of clicks divided by number of times the ad banner is seen. For example, imagine 10 people do a web search. In response, they see links to a variety of web pages. Three of the 10 people all choose one particular link. That link then has a 30 percent click-through-rate
Cost per click (CPC)_
Online payment model by which advertisers pay for each click through made on their advertisement
Cost per impression (CPI)_
Online payment model by which advertisers pay for each impression
CPM_
Cost per thousand impressions - Online payment model by which advertisers pay for every 1000 impressions
Frequency cap_
The maximum number of times or length of time that one or related advertisement will be shown to a site visitor
Hyperlink_
HTML code that when clicked on, redirects one’s browser to another web page. Most banners are hyperlinked to the advertiser’s web page
Hits_
A hit occurs when some person opens (downloads) a Web page for viewing in his/her Internet browser. For example, a Web page containing text and three images, registers four hits - one hit for the HTML page and one for each graphic file. Hits are not the best measure of how many people are visiting your site. However, they do tell you exactly what your visitors are viewing
Landing page_
The page on a web site where one is taken after clicking on an advertisement. While this can be any page, it is often a page designed to expand on the service or product mentioned in the initial advertisement
by
Sanja BožikProject Manager,
Httpool Macedonia
WWe integrate various modules:
● Registration process
● Abstract workflow process including Submittion, Approval and Publishing
● Payment process, for advanced and complete payment
● Web site
The conference organizer receives:
● List of registered participants
● Advanced payments, processed online through ExploringMacedonia, by fax or e-mail
● Rooming list
● Transfer list, for transfers from/to airport
● Booking list, for all extra activities
● Abstract book
We also provide:
● Accommodation (logistics and tracking)
● Venue selection and facilities
● Catering
● Transfers and transport
● Extracurricular activities (tours, sailing, wine tasting, ...)
NEXTNEWS Issue 2 | April 2010
BUSINESS KNOW-HOW PORTAL
by Nora Buklevska
25
Modern facilities. Modern facilities. Modern facilities. Modern facilities. Modern facilities. Modern facilities. Modern facilities. Modern facilities. Modern facilities. Modern facilities. Modern facilities. Modern facilities. Modern facilities. Modern facilities. Modern facilities. Networking. Networking. Networking. Networking. Networking. Networking.
Ideas. Progress. Ideas. Progress. Ideas. Progress. Ideas. Progress. Ideas. Progress. Ideas. Progress. Ideas. Progress. Networking.
Ideas. Progress. Networking. Networking.
Ideas. Progress. Networking. Networking.
Ideas. Progress. Networking.
Communication.Communication.Communication.Communication.Communication.Communication.Communication.Communication.Communication.Ideas. Progress.
Communication.Ideas. Progress. Ideas. Progress.
Communication.Ideas. Progress. Ideas. Progress.
Communication.Ideas. Progress.
Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite food and wine. food and wine. food and wine. food and wine. food and wine. food and wine. food and wine. food and wine. food and wine. food and wine. food and wine. food and wine. food and wine. food and wine. food and wine. food and wine. food and wine.
Traditional exquisite food and wine.
Traditional exquisite Traditional exquisite food and wine.
Traditional exquisite Traditional exquisite food and wine.
Traditional exquisite Traditional exquisite food and wine.
Traditional exquisite Traditional exquisite food and wine.
Traditional exquisite Traditional exquisite food and wine.
Traditional exquisite Traditional exquisite food and wine.
Traditional exquisite Traditional exquisite food and wine.
Traditional exquisite Traditional exquisite food and wine.
Traditional exquisite Traditional exquisite food and wine.
Traditional exquisite Traditional exquisite food and wine.
Traditional exquisite
Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery day. Sailing. day. Sailing. day. Sailing. day. Sailing. day. Sailing. day. Sailing. day. Sailing. day. Sailing. day. Sailing. day. Sailing. day. Sailing. day. Sailing. day. Sailing. day. Sailing.
Seasonal tours. Winery day. Sailing.
Seasonal tours. Winery Seasonal tours. Winery day. Sailing.
Seasonal tours. Winery Seasonal tours. Winery day. Sailing.
Seasonal tours. Winery Seasonal tours. Winery day. Sailing.
Seasonal tours. Winery Seasonal tours. Winery day. Sailing.
Seasonal tours. Winery Seasonal tours. Winery day. Sailing.
Seasonal tours. Winery Seasonal tours. Winery day. Sailing.
Seasonal tours. Winery Seasonal tours. Winery day. Sailing.
Seasonal tours. Winery Seasonal tours. Winery day. Sailing.
Seasonal tours. Winery Seasonal tours. Winery day. Sailing.
Seasonal tours. Winery Seasonal tours. Winery day. Sailing.
Seasonal tours. Winery
Conventional Conventional Conventional Conventional Conventional Conventional Conventional Conventional Conventional Conventional day. Sailing.
Conventional day. Sailing. day. Sailing.
Conventional day. Sailing. day. Sailing.
Conventional day. Sailing. day. Sailing.
Conventional day. Sailing. day. Sailing.
Conventional day. Sailing. day. Sailing.
Conventional day. Sailing. day. Sailing.
Conventional day. Sailing. day. Sailing.
Conventional day. Sailing.
and original and original and original and original entertainment. Field entertainment. Field entertainment. Field entertainment. Field entertainment. Field entertainment. Field entertainment. Field entertainment. Field entertainment. Field entertainment. Field entertainment. Field entertainment. Field entertainment. Field entertainment. Field entertainment. Field entertainment. Field entertainment. Field
and original entertainment. Field
and original and original entertainment. Field
and original and original entertainment. Field
and original
trips. trips. trips. trips. Team building.Team building.Team building.Team building.Team building.Team building.
trips. Team building.
trips. trips. Team building.
trips.
Advanced Level:Event ManagementAdvanced Level:Advanced Level:Advanced Level:THE TECHNOLOGY BEHIND THE EVENT MANAGEMENTDEPARTMENT OF EXPLORINGMACEDONIA.COM
Event management in Macedonia reached a new level with the introduction of the Nextsense’ powerful and intuitive technology and innovative approach that combined conference and event tourism with IT.
In Macedonia, companies, organizations and associations can organize their events, conferences and Hi-Tech presentations at a single point, effortlessly and cost- effectively.
Nextsense’ team of experienced developers deployed an online platform for event management integrating registration process with online payment and complete workflow for submission of abstracts.
All these technologies improve the performance of the ExploringMacedonia team as well as shorten the time needed for the organization of what would otherwise be long and complex process. Event management with ExploringMacedonia.com has become an easy and pleasant process, a solution to many companies and organizations, for their planning, budgeting and execution of small and high scale events.
E
Abstract book
Advanced payment
Rooming list /Booking list
Registration form
Abstracts
Submit Approve Publish
Registration
Abstract material
Credit card paymentPayment plat form
Online Fax E-mail
Accomodation Transfers Tours
Conference organizer
Website Participant
Event organisation via exploringmacedonia.com
ExploringMacedonia.com is a one stop shop
for all your travel needs in Macedonia. We
can offer a variety of accommodation
options, rent-a- car and transfer services,
guided personalized tours, boat tours on
Lake Ohrid, wine tours including unlimited
wine and lunch/ dinner at a winery, recre-
ational tours: biking, hiking, paragliding
and visits to the most beautiful churches,
mosques and monuments in Macedonia,
from the Neolith, Roman, Byzantine and
more recent history.
NEXTNEWS Issue 2 | April 2010
Windows Live Messenger offers targeted advertising through Httpool Macedonia.
By „targeting“ we mean that we can show ads to different age groups and gender. Targeted advertising is becoming more and more popular in this region, because it gives very good results. Macedonia is the leader in the region with 650.000 active accounts on Live Messenger.
Messenger offers many options and variations for interesting and new type of advertising. One of these options is the advertising through Messenger Tab.
A Messenger Tab allows clients to host their own content using Windows Live Messenger as a distribution vehicle via a Tab icon. When users click on the Tab icon, a new window, filled with advertising content opens.
Tabs are a unique ad experience in Messenger. They offer the reach while delivering a rich and deep content experience within Messenger.
Start conversations with your target audience
Start conversations with your target audience
In October 2009, Httpool has become a major representative for advertising on Windows Live Messenger in the region.
httpool.com.mk
High visibility – Every Windows Live Messenger
user sees Tabs, when they are in the client
Brand association with Windows Live Messenger and content integration – The Tab
icon is integrated into the Messenger client and
appears below the What’s New feed
Control - Advertisers have the option to create
and host the Tabs themselves
Ad served functionality - Tabs have targeting
functionality. With targeting capabilities, more
relevant messages will be delivered to users.
Advertisers will be able to reach different
audience with different messages
AD
VE
RT
ISM
EN
T
Advertise with Windows Live Messenger and start conversations with your target audience.
Clicks to Tab icons and Tab icon impressions can be measured via ad report for each individual Tab icon.
InternetMarketingGlossary SEEbiz.net.mk
KEY BENEFITS
The Internet Marketing Glossary in macedonianlanguage is available on the SEEbiz.net.mk portal
Ad views (impressions)_
Number of times an ad banner is downloaded and most probably seen by visitors
Click-through-rate (CTR)_
The percentage, or number of clicks divided by number of times the ad banner is seen. For example, imagine 10 people do a web search. In response, they see links to a variety of web pages. Three of the 10 people all choose one particular link. That link then has a 30 percent click-through-rate
Cost per click (CPC)_
Online payment model by which advertisers pay for each click through made on their advertisement
Cost per impression (CPI)_
Online payment model by which advertisers pay for each impression
CPM_
Cost per thousand impressions - Online payment model by which advertisers pay for every 1000 impressions
Frequency cap_
The maximum number of times or length of time that one or related advertisement will be shown to a site visitor
Hyperlink_
HTML code that when clicked on, redirects one’s browser to another web page. Most banners are hyperlinked to the advertiser’s web page
Hits_
A hit occurs when some person opens (downloads) a Web page for viewing in his/her Internet browser. For example, a Web page containing text and three images, registers four hits - one hit for the HTML page and one for each graphic file. Hits are not the best measure of how many people are visiting your site. However, they do tell you exactly what your visitors are viewing
Landing page_
The page on a web site where one is taken after clicking on an advertisement. While this can be any page, it is often a page designed to expand on the service or product mentioned in the initial advertisement
by
Sanja BožikProject Manager,
Httpool Macedonia
WWe integrate various modules:
● Registration process
● Abstract workflow process including Submittion, Approval and Publishing
● Payment process, for advanced and complete payment
● Web site
The conference organizer receives:
● List of registered participants
● Advanced payments, processed online through ExploringMacedonia, by fax or e-mail
● Rooming list
● Transfer list, for transfers from/to airport
● Booking list, for all extra activities
● Abstract book
We also provide:
● Accommodation (logistics and tracking)
● Venue selection and facilities
● Catering
● Transfers and transport
● Extracurricular activities (tours, sailing, wine tasting, ...)
NEXTNEWS Issue 2 | April 2010
BUSINESS KNOW-HOW PORTAL
by Nora Buklevska
25
NEXTNEWS Issue 2 | April 2010
Nextsense InternshipProgram
In today’s fast world, an education needs to be more than just book study.
Career prospects need to hit the ground running and be well acclimatized to
their chosen career path. We are all beginners when we enter the world of
business, when we start thinking which career path to take. An internship
can be only a true learning experience.
We have very positive experience with our interns and internship program
here in Nextsense. Gaining experience is very important part before starting the exact job that the students have applied
for. We are aware that theory and practice are two different things and when we finish college as undergraduates we are
not completely ready to enter the world called job. Nextsense has well developed scheme and organized procedures for
implementing the internship program. We have signed memos for collaborations with the Faculty of Electrical
Engineering and Information Technologies - FEIT, the Business Academy Smilevski (BAS Academy), and also MASIT, the
ICT Chamber of Macedonia where we are a member organisation. This collaboration with these institutions both private
and state has contributed in the development of both Nextsense and the students. The success of the internship
programs is due to the fact that Nextsense treats its interns as its employees. Each student has a mentor from the
department where the internship is being performed. All Nextsense mentors have passed the mentor training.
Symantec Technical Accreditations
STS Symantec Backup Exec 12 for Windows Servers STS Symantec Backup Exec System Recovery 6.5 STS Symantec Backup Exec System Recovery 8.5 STS Symantec Endpoint Protection 11 STS Symantec Enterprise Vault 2007 STS Symantec Enterprise Vault 8.0 for Exchange STS Symantec Mail Security 8300 Series STS Symantec Network Access Control 11 STS Symantec Security Information Manager 4.5
Member ofMASIT - Macedonian ICT Chamber of Commerce
MHRA - Macedonian Human Resources Association
Macedonian Chambers of CommerceStandardization Institute of the Republic of MacedoniaAmCham Macedonia - American Chamber of Commerce in
Macedonia
ITSMF – IT Service Management Forum, Macedonian Chapter
Symantec Sales Awards / Accreditations
SSE Symantec Backup Exec 12.5 for Windows Servers SSE Symantec Backup Exec System Recovery 8 SSE Symantec Brightmail Gateway SSE Symantec Control Compliance Suite 9 SSE Symantec Endpoint Protection 11 SSE Symantec Enterprise Vault 8 SSE Symantec Mail Security for Microsoft Exchange 6 SSE Symantec Mail Security for SMTP 5 SSE Symantec Network Access Control 11 SSE Symantec Protection Suite SSE Symantec Security Information Manager 4.5 SSE+ Symantec Backup Exec System Recovery 8.5 SSE+ Symantec Endpoint Protection 11 SSE+ Symantec Endpoint Protection Small Business Edition 12 SSE+ Symantec Enterprise Vault 8
Microsoft competencies and specializations
Licensing Solutions• License Delivery
Security Solutions• Infrastructure Security
Microsoft Business Solutions• Microsoft Dynamics CRM
Networking Infrastructure Solutions
Learning Solutions
Mobility Solutions
Advanced Infrastructure Solutions• Active Directory and Identity Management• Exchange Migration and Deployment
Custom Development Solutions• Web Development
Information Worker Solutions
COMPETENCES
est. 2001
For me, being offered the job after an internship program was in a
way verification of the success of the program and
acknowledgement of my dedication. It was accomplishment of my
first milestone and I expect to learn more and to improve my working
skills. I was part of Nextsense Internship program for 3 months. I was
privileged to be professionally engaged in a very complex project
which is completely new in our country, both from technological as
well as organizational point of view. I am very satisfied with the
program, the communication with the mentor and the colleagues. The
organizational structure and the workflow are excelent. It is very
healthy environment to work in.” Iva Lozanovska, Nextsense intern,
now employed with the company.
I was very well accepted from the very start of my
internship program here in Nextsense. I was an intern for
3 months, and I am proud to say that now I am a Nextsense
employee. My mentor was always there to answer all my
questions and to guide me through all the activities. The most
important thing I have learned here were specific professional
skills, which naturally lead to my employment here. The
internship program was sort of a test of how it is like to be part
of a large company, part of a team. I hope that I can further
expand on the know-how and experience that I have gained
during the intenship period.” Sofija Mileva, Nextsense intern,
now employed with the company.
Nextsense profile
Our successful internship program consists of the following important items:
• Confidentiality and Security Agreements
• Introduction to the staff
• Safety Issues in terms of the Law
• General Code of Conduct
• Dress Code
• Normal business hours and lunch hours
We have had around 25 interns who have been engaged from one to six
months, and 9 of which have been employed on a permanent basis. An
internship can only be a true learning experience if constructive
feedback is provided. An effective evaluation focuses on the interns’
learning objectives that are identified at the start of the internship. Our
mentors always take time to evaluate the student and address their
accomplishments and weaknesses. I strongly believe that an internship
should be mandatory in every degree plan. Not only do student interns
lend a helping hand in our day to day business activities, but they
contribute their ideas and give a fresh vantage point to our business.
The internship not only allows you to work hard and gain experience,
but it also improves your self confidence as a professional in your
chosen career path.
Jan L.A. van de Snepscheut
“In theory there is no difference between theory and practice. But, in practice, there is.”
Iskra TrajkoskaHR Manager, Nextsense
csr
26
NEXTNEWS Issue 2 | April 2010
Nextsense InternshipProgram
In today’s fast world, an education needs to be more than just book study.
Career prospects need to hit the ground running and be well acclimatized to
their chosen career path. We are all beginners when we enter the world of
business, when we start thinking which career path to take. An internship
can be only a true learning experience.
We have very positive experience with our interns and internship program
here in Nextsense. Gaining experience is very important part before starting the exact job that the students have applied
for. We are aware that theory and practice are two different things and when we finish college as undergraduates we are
not completely ready to enter the world called job. Nextsense has well developed scheme and organized procedures for
implementing the internship program. We have signed memos for collaborations with the Faculty of Electrical
Engineering and Information Technologies - FEIT, the Business Academy Smilevski (BAS Academy), and also MASIT, the
ICT Chamber of Macedonia where we are a member organisation. This collaboration with these institutions both private
and state has contributed in the development of both Nextsense and the students. The success of the internship
programs is due to the fact that Nextsense treats its interns as its employees. Each student has a mentor from the
department where the internship is being performed. All Nextsense mentors have passed the mentor training.
Symantec Technical Accreditations
STS Symantec Backup Exec 12 for Windows Servers STS Symantec Backup Exec System Recovery 6.5 STS Symantec Backup Exec System Recovery 8.5 STS Symantec Endpoint Protection 11 STS Symantec Enterprise Vault 2007 STS Symantec Enterprise Vault 8.0 for Exchange STS Symantec Mail Security 8300 Series STS Symantec Network Access Control 11 STS Symantec Security Information Manager 4.5
Member ofMASIT - Macedonian ICT Chamber of Commerce
MHRA - Macedonian Human Resources Association
Macedonian Chambers of CommerceStandardization Institute of the Republic of MacedoniaAmCham Macedonia - American Chamber of Commerce in
Macedonia
ITSMF – IT Service Management Forum, Macedonian Chapter
Symantec Sales Awards / Accreditations
SSE Symantec Backup Exec 12.5 for Windows Servers SSE Symantec Backup Exec System Recovery 8 SSE Symantec Brightmail Gateway SSE Symantec Control Compliance Suite 9 SSE Symantec Endpoint Protection 11 SSE Symantec Enterprise Vault 8 SSE Symantec Mail Security for Microsoft Exchange 6 SSE Symantec Mail Security for SMTP 5 SSE Symantec Network Access Control 11 SSE Symantec Protection Suite SSE Symantec Security Information Manager 4.5 SSE+ Symantec Backup Exec System Recovery 8.5 SSE+ Symantec Endpoint Protection 11 SSE+ Symantec Endpoint Protection Small Business Edition 12 SSE+ Symantec Enterprise Vault 8
Microsoft competencies and specializations
Licensing Solutions• License Delivery
Security Solutions• Infrastructure Security
Microsoft Business Solutions• Microsoft Dynamics CRM
Networking Infrastructure Solutions
Learning Solutions
Mobility Solutions
Advanced Infrastructure Solutions• Active Directory and Identity Management• Exchange Migration and Deployment
Custom Development Solutions• Web Development
Information Worker Solutions
COMPETENCES
est. 2001
For me, being offered the job after an internship program was in a
way verification of the success of the program and
acknowledgement of my dedication. It was accomplishment of my
first milestone and I expect to learn more and to improve my working
skills. I was part of Nextsense Internship program for 3 months. I was
privileged to be professionally engaged in a very complex project
which is completely new in our country, both from technological as
well as organizational point of view. I am very satisfied with the
program, the communication with the mentor and the colleagues. The
organizational structure and the workflow are excelent. It is very
healthy environment to work in.” Iva Lozanovska, Nextsense intern,
now employed with the company.
I was very well accepted from the very start of my
internship program here in Nextsense. I was an intern for
3 months, and I am proud to say that now I am a Nextsense
employee. My mentor was always there to answer all my
questions and to guide me through all the activities. The most
important thing I have learned here were specific professional
skills, which naturally lead to my employment here. The
internship program was sort of a test of how it is like to be part
of a large company, part of a team. I hope that I can further
expand on the know-how and experience that I have gained
during the intenship period.” Sofija Mileva, Nextsense intern,
now employed with the company.
profile
Our successful internship program consists of the following important items:
• Confidentiality and Security Agreements
• Introduction to the staff
• Safety Issues in terms of the Law
• General Code of Conduct
• Dress Code
• Normal business hours and lunch hours
We have had around 25 interns who have been engaged from one to six
months, and 9 of which have been employed on a permanent basis. An
internship can only be a true learning experience if constructive
feedback is provided. An effective evaluation focuses on the interns’
learning objectives that are identified at the start of the internship. Our
mentors always take time to evaluate the student and address their
accomplishments and weaknesses. I strongly believe that an internship
should be mandatory in every degree plan. Not only do student interns
lend a helping hand in our day to day business activities, but they
contribute their ideas and give a fresh vantage point to our business.
The internship not only allows you to work hard and gain experience,
but it also improves your self confidence as a professional in your
chosen career path.
Jan L.A. van de Snepscheut
“In theory there is no difference between theory and practice. But, in practice, there is.”
Iskra TrajkoskaHR Manager, Nextsense
csr
26