nextnews 02 | april 2010

Nextsense Ltd. Customer Magazine / Issue 2 / April 2010

www.nextsense.com

page 17

Microsoft Dynamics CRMCredit and leasing process management

Symantec Security Information and Event Management solutionPremier implementation in Macedonia

page 10

Nextsense in the mediaInterview with Vasko Kronevski CEO of Nextsense

page 19

Assessment of the utilization of ICT Project in the Assembly of Kosovo

Event ManagementExploringMacedonia.com

PRODUCT REVIEWS:

page 13

page 25

Everyone loves success stories. This is ours.

IN THIS ISSUE:

COVER PAGE:

We present T-Mobile’s website, mobile portal versions and My T-Mobile

page 06Nextsense and T-Mobile build successful partnership

1

m.t-mobile.mki.t-mobile.mk

m.t-mobile.mk/min

123

2 3

Nextsense develops different mobile versions of the T-Mobile Macedonia website www.t-mobile.mk

Dear colleagues and partners,

These are interesting times for the software development

industry. The wave of Microsoft Visual Studio 2010 brings a

whole bunch of new and exciting technologies and techniques

like SharePoint 2010, Silverlight 4, Windows Phone 7, to name a

few. All these new technologies promise faster development for

building better and more affordable applications without

compromising quality. Very large part of our job as developers

is to learn and keep our skills up to date with all these new

technologies. Sometimes it can be an art to recognize and

select those that will become industry standards and to avoid

those that will soon be forgotten. We must choose smart and

act smart.

It is common knowledge that real success means creating

something bigger than yourself. A value that extends beyond

personal goals. This is exactly what we are trying to create

for our clients, at the same time transferring what we

know best: both industry specific professional

solutions and the thrill of putting into play the new

technologies.

This NextNews issue will present some of the

latest solutions that our company has created

together with our clients or better say - our

partners. One of the highlights is the Web

solution for T-Mobile Macedonia that

includes public portal of the company

and its version for smart phones and

mobile devices as well as customers’

self-service portal, My T-Mobile. There is a

summary on the successful implementation of

Microsoft Dynamics CRM in vrabotuvanje.com.

Last but not least, one of latest projects

developed for Employment Service Agency of

Macedonia, at service to every prospective job

applicant in the country.

We hope that this journey will be as exciting for

you as it is for us.

NextNews team:Lead Editor: Dragana Spasovska

Copy Editor: Nora Buklevska

Creative Director: Irena Popovik

Designers: Dejan Kostic, Filip Misevski

03 Editorial

04 News

06 T-Mobile & Nextsense Partnership

10 Nextsense in the media: Vasko Kronevski interview

12 Macedonian e-Parliament Solution presented on

the World e-Parliament Conference 2009

13 Assessment on the utilization of ICT in the

Assembly of Kosovo

14 Case study: Employment Service Agency of RM

15 Microsoft EBS Implementation: Gradski Parking

16 Microsoft CRM Implementation: vrabotuvanje.com

17 Credit and leasing process management software

solution based on Microsoft Dynamics CRM

18 Software Licensing: Germanos (One to One)

19 Symantec SIEM solution implementation: Stopanska

Banka AD Bitola

20 Symantec Data Loss Prevention

21 Nextsense accepted into the Symantec Authorized

Technical Assistance Partner Program

22 Symantec Protection Suite Enterprise Edition overview

23 Symantec Protection Suite: 3-years-for-2 maintenance

offer from Nextsense

24 Httpool: Start conversations with your target audience

25 ExploringMacedonia.com: Event Management

26 Nextsense Internship Program

27 Nextsense Profile

Table of Contents

Editorial

Aleksandar TokarevChief SoftwareDevelopment Officer

To subscribe send address details to: [email protected]

For more information, please contact: [email protected]

Nextsense Ltd.address: Partizanski Odredi 62, 1000 Skopje, Macedonia

phone: +389 2 3075 111; fax: +389 2 3075 333;

e-mail: [email protected] website: www.nextsense.com

Dear colleagues and partners,

These are interesting times for the software development

industry. The wave of Microsoft Visual Studio 2010 brings a

whole bunch of new and exciting technologies and techniques

like SharePoint 2010, Silverlight 4, Windows Phone 7, to name a

few. All these new technologies promise faster development for

building better and more affordable applications without

compromising quality. Very large part of our job as developers

is to learn and keep our skills up to date with all these new

technologies. Sometimes it can be an art to recognize and

select those that will become industry standards and to avoid

those that will soon be forgotten. We must choose smart and

act smart.

It is common knowledge that real success means creating

something bigger than yourself. A value that extends beyond

personal goals. This is exactly what we are trying to create

for our clients, at the same time transferring what we



technologies.


latest solutions that our company has created

together with our clients or better say - our

partners. One of the highlights is the Web

solution for T-Mobile Macedonia that

includes public portal of the company

and its version for smart phones and

mobile devices as well as customers’

self-service portal, My T-Mobile. There is a






applicant in the country.


you as it is for us.

NextNews team:Lead Editor: Dragana Spasovska

Copy Editor: Nora Buklevska

Creative Director: Irena Popovik

Designers: Dejan Kostic, Filip Misevski

03 Editorial

04 News

06 T-Mobile & Nextsense Partnership

10 Nextsense in the media: Vasko Kronevski interview

12 Macedonian e-Parliament Solution presented on

the World e-Parliament Conference 2009

13 Assessment on the utilization of ICT in the

Assembly of Kosovo

14 Case study: Employment Service Agency of RM

15 Microsoft EBS Implementation: Gradski Parking

16 Microsoft CRM Implementation: vrabotuvanje.com

17 Credit and leasing process management software

solution based on Microsoft Dynamics CRM

18 Software Licensing: Germanos (One to One)

19 Symantec SIEM solution implementation: Stopanska

Banka AD Bitola

20 Symantec Data Loss Prevention

21 Nextsense accepted into the Symantec Authorized


22 Symantec Protection Suite Enterprise Edition overview

23 Symantec Protection Suite: 3-years-for-2 maintenance

offer from Nextsense

24 Httpool: Start conversations with your target audience

25 ExploringMacedonia.com: Event Management

26 Nextsense Internship Program

27 Nextsense Profile

Table of Contents

Editorial

Aleksandar TokarevChief SoftwareDevelopment Officer

To subscribe send address details to: [email protected]

For more information, please contact: [email protected]










Nextsense Ltd.address: Partizanski Odredi 62, 1000 Skopje, Macedonia

phone: +389 2 3075 111; fax: +389 2 3075 333;

e-mail: [email protected] website: www.nextsense.com

IT MarkNextsense is proud to announce that this March we have

obtained the IT Mark certificate. Nextsense is among the

eleven Macedonian companies that have succeeded in

obtaining this certificate.

IT Mark is the first international business and technical

process certification service designed for IT SME’s that

provides a quality and maturity assessment from 3

complementary points of view:

• Business Management (strategic, commercial, financial,

marketing, etc)

• Information Security Management

• Software and Systems Processes (CMMI)

Certificate of Appreciation from the Official Gazette of Republic of Macedonia

On February 18th, the Official Gazette of the Republic of

Macedonia celebrated the 65th anniversary. At the ceremony

for the anniversary, Nextsense, as one of the business

partners of the Official Gazette of the Republic of Macedonia,

received a Certificate of Appreciation as recognition for the

cooperation and contribution for the development of the

Gazette.

Nextsense & FEIT cooperationIn the recent years Nextsense has closely collaborated with the Faculty of Electrical Engineering

and Information Technologies, at the Ss. Cyril and Methodius University in Skopje. The students

from the 2nd and 3rd year were assigned to work on the integration of the Nextsense

e-Parliament system with Facebook and Twitter, as part of the course for

software engineering.

So far, the cooperation between

Nextsense and FEIT has been

very successful for both parties:

the students have the possibility

to do their internship under the

mentorship of one of the best IT

professionals in the country, and

Nextsense has the possibility to

enlarge the team with talented

young proffesionals.

Excellent results of the Customer Satisfaction Index SurveyIn order to achieve continuous product and service

quality improvement, Nextsense constantly examines

client satisfaction by conducting periodic surveys. The

processing of the survey data is done by TNS

Prognostics, a third party market research organization.

This survey is mandatory for all the Microsoft Gold

Certified Partners and is highly regarded by Nextsense

since it helps us to determine the satisfaction of our

customers, identify the areas for improvement as well

as help us achieve better results.

This year participants of our survey were software

beneficiary, executive & procurement contacts. The

target group consisted of 134 contacts.

We are proud to announce that this year we have

achieved tremendously good results, which mark

significant improvment from the previous survey

conducted in March 2009.

The customer satisfaction of 91%, overall performance

of 85% and Net Satisfaction of 188 are the best

indicators of the hard work that we have invested in

order to fulfill our clients’ requirements, to offer them

the best service possible and to become their lifelong

partner. MASIT ICT Excellence Awards 2010On February 17th 2010 the Macedonian Chamber of

commerce MASIT organized the 3rd contest of MASIT ICT

Excellence Awards 2010. The MASIT ICT Excellence Awards

are locally organized awards that nominate their winners for

the WITSA (World Information Technology and Services

Alliance) Global ICT Excellence Awards. MASIT members

had an opportunity to nominate their solutions in the

following categories: Public Sector Excellence, Private

Sector Excellence and Digital Opportunity. The Nextsense

e-Parliament solution was nominated in the Public Sector

Excellence category and was chosen among the three

Macedonian representatives on the WITSA 2010 Awards

that are to take place on May 26th in Amsterdam, The

Netherlands.

05

Nextsense is dedicated to constant improvement of products and services quality. We manage to accomplish that with implementation of standards and best practices that will ensure consistency and standardization in everyday operations.

That is why in July 2008 Nextsense became ISO 9001:2000 certified company, implementing the quality management system that refers to Information technology design, development, sales, education and support.

Because customer satisfaction is our focus we strive to improve the service management, by reaching an agreement for cooperation with IFC and the Bulgarian consulting company ITCE for implementation of the ISO/IEC 20000 standard and ITIL framework. ISO/IEC 20000 standard promotes the adoption of an integrated process approach for effectively deliver managed services to meet the business and customer requirements with use of ITIL (Information Technology Infrastructure Library) best practice for IT Service Management. In cooperation with GTZ, Nextsense started the process of IT Mark certification. ITMark is aimed specifically at SMEs and provides the software companies with means to enhance their business and improve information security management. It will also improve software development processes, in order for them to gain recognition for their level of capability through the ITMark certification.

2

1

QualityAssurance

Certificates

3

- www.sojuzkomori.org.mk

- www.ikbanka.com.mk

- www.nbrm.gov.mk

- www.amcham.com.mk

- www.alarmzaprirodata.mk

- www.ads.gov.mk

- www.etcetera.mk

- www.berlitz.com.mk

- www.soraviaresort.com.mk

- www.bistra.com

- www.skimavrovo.com

- www.zcgm.mk

- www.acerola.com.mk

- marketcomconsultancy.com

- www.renault.mk

Nextsense - Partner of the Macedonia Case Challenge 2010 As a company that aims at opening up opportunities and

new perspectives for excellent students, Nextsense was

one of the partners and sponsors of the Macedonia Case

Challenge 2010. This event is a Sub-Competition of the

Balkan Case Challenge (BCC) and was organized for the

third time in our country.

The Macedonia Case Challenge 2010 took place at the

Business Start–up Centre from 26-28 March, and

consisted of four independent competitions.

As a partner and sponsor of this year’s event Nextsense

provided the case studies for the Business Case

Competition and the ICT Competition. The students

showed their knowledge and skills in the area of their

specialization and prepared a marketing plan for an

e-ticketing portal and a software architecture design for

the e-ticketing software.

NEXTNEWS Issue 2 | April 2010

upcoming:• 12 May, Congress Business Center, Skopski Saem“Client Relationship Management in the process of credit mediation”Presentation of Credit and leasing process management software solution based on Microsoft Dynamics CRM organized by Nextsense and Credit 1, supported by Microsoft

• 13 May, Hotel Queens, SkopjeLaunch of the Integrated Software Solution developed for the Employment Service AgencyPresentation of the integrated software solution for ESA – speaker Vasko Kronevski

• 14 May, Multi Business Center, Skopski SaemBusiness Forum on e-Commerce: “Innovative Way to Improve Your Business”, speaker Aleksandar Tokarev

• 18-19 May 2010, Chisinau, MoldovaMoldova e-Government Summit 2010, ICT for better governanceICT solutions for successful e-Democracy implementation, speaker Vasko Kronevski

• 18-20 May, Sarajevo, Bosnia and Herzegovina5th Annual Regional Event on Competitiveness, Finance and Economic Growth organized by USAID and RCI“Regional Tourism Portal - Need, Sustainability and Partners”- speaker Sasha Gavrilovic

• 25-27 May, Amsterdam, NetherlandsWITSA’s 17th World Congress on Information Technology in 2010WITSA Global ICT Excellence Awards Ceremony

• 9-10 June, Yerevan, ArmeniaDigitec Business Forum for SEE ICT cluster developmentspeaker Vasko Kronevski

• Nextsense organized e-Government internal workshop in Popova Kula Winery, Demir Kapija

• Aleksandar Tokarev, Daniel Danilovski, Aleksandar Gelevski and Vlatko Ivanovski attended the prestigious conference Microsoft TechEd 2009 in Berlin, Germany

• Irena Trendafilova and Aleksandra Georgieva presented the Microsoft CRM solution as a powerful tool for improving customer relationship and sales at the TSL Management Forum 2009 organized by Triple S Learning

• Nextsense was honored with a Certificate of Appreciation from the USAID Macedonian Competitiveness Project. • Vlatko Ivanovski and Boban Stojanovski were speakers at the 7th Microsoft Vizija Conference, at the session “SQL Server 2008: .NET Developer side”. • Trajce Koskarovski attended the Storage Networking World EMEA Conference in Frankfurt, Germany.

past:

news news

04

CMS

Web Solutionswhat’snext?

event calendar

- Stopanska Banka

- Makedonski Sport

- Ekonet

- Giveko

- Seat Club

- GCS

- USAID project

- Trust

- Leasing 1

- Rio cafe

USAID regional catalogueThe USAID funded RCI (Regional Competitiveness

Initiative) project issued the first edition of the IT 2

BUSINESS catalogue for successful practices and

Information Technology (IT) solutions. The catalogue

contains a selection of 71 software products and

services of highest quality presented by 33 companies

from the region of Eastern Europe and Caucasus.

Nextsense was among the presented companies with its

solutions: the e-Parliament solution, ApplyOnline, the

e-banking solution, and the portal www.uslugi.com.mk.

The electronic version of the catalogue is available at the

following site: www.it2business.org.

100done

80loading

IT MarkNextsense is proud to announce that this March we have

obtained the IT Mark certificate. Nextsense is among the

eleven Macedonian companies that have succeeded in

obtaining this certificate.

IT Mark is the first international business and technical

process certification service designed for IT SME’s that

provides a quality and maturity assessment from 3

complementary points of view:

• Business Management (strategic, commercial, financial,

marketing, etc)

• Information Security Management

• Software and Systems Processes (CMMI)

Certificate of Appreciation from the Official Gazette of Republic of Macedonia

On February 18th, the Official Gazette of the Republic of

Macedonia celebrated the 65th anniversary. At the ceremony

for the anniversary, Nextsense, as one of the business

partners of the Official Gazette of the Republic of Macedonia,

received a Certificate of Appreciation as recognition for the

cooperation and contribution for the development of the

Gazette.

Nextsense & FEIT cooperationIn the recent years Nextsense has closely collaborated with the Faculty of Electrical Engineering

and Information Technologies, at the Ss. Cyril and Methodius University in Skopje. The students

from the 2nd and 3rd year were assigned to work on the integration of the Nextsense

e-Parliament system with Facebook and Twitter, as part of the course for

software engineering.

So far, the cooperation between

Nextsense and FEIT has been

very successful for both parties:

the students have the possibility

to do their internship under the

mentorship of one of the best IT

professionals in the country, and

Nextsense has the possibility to

enlarge the team with talented

young proffesionals.

Excellent results of the Customer Satisfaction Index SurveyIn order to achieve continuous product and service

quality improvement, Nextsense constantly examines

client satisfaction by conducting periodic surveys. The

processing of the survey data is done by TNS

Prognostics, a third party market research organization.

This survey is mandatory for all the Microsoft Gold

Certified Partners and is highly regarded by Nextsense

since it helps us to determine the satisfaction of our

customers, identify the areas for improvement as well

as help us achieve better results.

This year participants of our survey were software

beneficiary, executive & procurement contacts. The

target group consisted of 134 contacts.

We are proud to announce that this year we have

achieved tremendously good results, which mark

significant improvment from the previous survey

conducted in March 2009.

The customer satisfaction of 91%, overall performance

of 85% and Net Satisfaction of 188 are the best

indicators of the hard work that we have invested in

order to fulfill our clients’ requirements, to offer them

the best service possible and to become their lifelong

partner. MASIT ICT Excellence Awards 2010On February 17th 2010 the Macedonian Chamber of

commerce MASIT organized the 3rd contest of MASIT ICT

Excellence Awards 2010. The MASIT ICT Excellence Awards

are locally organized awards that nominate their winners for

the WITSA (World Information Technology and Services

Alliance) Global ICT Excellence Awards. MASIT members

had an opportunity to nominate their solutions in the

following categories: Public Sector Excellence, Private

Sector Excellence and Digital Opportunity. The Nextsense

e-Parliament solution was nominated in the Public Sector

Excellence category and was chosen among the three

Macedonian representatives on the WITSA 2010 Awards

that are to take place on May 26th in Amsterdam, The

Netherlands.

05

Nextsense is dedicated to constant improvement of products and services quality. We manage to accomplish that with implementation of standards and best practices that will ensure consistency and standardization in everyday operations.

That is why in July 2008 Nextsense became ISO 9001:2000 certified company, implementing the quality management system that refers to Information technology design, development, sales, education and support.

Because customer satisfaction is our focus we strive to improve the service management, by reaching an agreement for cooperation with IFC and the Bulgarian consulting company ITCE for implementation of the ISO/IEC 20000 standard and ITIL framework. ISO/IEC 20000 standard promotes the adoption of an integrated process approach for effectively deliver managed services to meet the business and customer requirements with use of ITIL (Information Technology Infrastructure Library) best practice for IT Service Management. In cooperation with GTZ, Nextsense started the process of IT Mark certification. ITMark is aimed specifically at SMEs and provides the software companies with means to enhance their business and improve information security management. It will also improve software development processes, in order for them to gain recognition for their level of capability through the ITMark certification.

2

1

QualityAssurance

Certificates

3

- www.sojuzkomori.org.mk

- www.ikbanka.com.mk

- www.nbrm.gov.mk

- www.amcham.com.mk

- www.alarmzaprirodata.mk

- www.ads.gov.mk

- www.etcetera.mk

- www.berlitz.com.mk

- www.soraviaresort.com.mk

- www.bistra.com

- www.skimavrovo.com

- www.zcgm.mk

- www.acerola.com.mk

- marketcomconsultancy.com

- www.renault.mk

Nextsense - Partner of the Macedonia Case Challenge 2010 As a company that aims at opening up opportunities and

new perspectives for excellent students, Nextsense was

one of the partners and sponsors of the Macedonia Case

Challenge 2010. This event is a Sub-Competition of the

Balkan Case Challenge (BCC) and was organized for the

third time in our country.

The Macedonia Case Challenge 2010 took place at the

Business Start–up Centre from 26-28 March, and

consisted of four independent competitions.

As a partner and sponsor of this year’s event Nextsense

provided the case studies for the Business Case

Competition and the ICT Competition. The students

showed their knowledge and skills in the area of their

specialization and prepared a marketing plan for an

e-ticketing portal and a software architecture design for

the e-ticketing software.

NEXTNEWS Issue 2 | April 2010 NEXTNEWS Issue 2 | April 2010

upcoming:• 12 May, Congress Business Center, Skopski Saem“Client Relationship Management in the process of credit mediation”Presentation of Credit and leasing process management software solution based on Microsoft Dynamics CRM organized by Nextsense and Credit 1, supported by Microsoft

• 13 May, Hotel Queens, SkopjeLaunch of the Integrated Software Solution developed for the Employment Service AgencyPresentation of the integrated software solution for ESA – speaker Vasko Kronevski

• 14 May, Multi Business Center, Skopski SaemBusiness Forum on e-Commerce: “Innovative Way to Improve Your Business”, speaker Aleksandar Tokarev

• 18-19 May 2010, Chisinau, MoldovaMoldova e-Government Summit 2010, ICT for better governanceICT solutions for successful e-Democracy implementation, speaker Vasko Kronevski

• 18-20 May, Sarajevo, Bosnia and Herzegovina5th Annual Regional Event on Competitiveness, Finance and Economic Growth organized by USAID and RCI“Regional Tourism Portal - Need, Sustainability and Partners”- speaker Sasha Gavrilovic

• 25-27 May, Amsterdam, NetherlandsWITSA’s 17th World Congress on Information Technology in 2010WITSA Global ICT Excellence Awards Ceremony

• 9-10 June, Yerevan, ArmeniaDigitec Business Forum for SEE ICT cluster developmentspeaker Vasko Kronevski

• Nextsense organized e-Government internal workshop in Popova Kula Winery, Demir Kapija

• Aleksandar Tokarev, Daniel Danilovski, Aleksandar Gelevski and Vlatko Ivanovski attended the prestigious conference Microsoft TechEd 2009 in Berlin, Germany

• Irena Trendafilova and Aleksandra Georgieva presented the Microsoft CRM solution as a powerful tool for improving customer relationship and sales at the TSL Management Forum 2009 organized by Triple S Learning

• Nextsense was honored with a Certificate of Appreciation from the USAID Macedonian Competitiveness Project. • Vlatko Ivanovski and Boban Stojanovski were speakers at the 7th Microsoft Vizija Conference, at the session “SQL Server 2008: .NET Developer side”. • Trajce Koskarovski attended the Storage Networking World EMEA Conference in Frankfurt, Germany.

past:

news news

04

CMS

Web Solutionswhat’snext?

event calendar

- Stopanska Banka

- Makedonski Sport

- Ekonet

- Giveko

- Seat Club

- GCS

- USAID project

- Trust

- Leasing 1

- Rio cafe

USAID regional catalogueThe USAID funded RCI (Regional Competitiveness

Initiative) project issued the first edition of the IT 2

BUSINESS catalogue for successful practices and

Information Technology (IT) solutions. The catalogue

contains a selection of 71 software products and

services of highest quality presented by 33 companies

from the region of Eastern Europe and Caucasus.

Nextsense was among the presented companies with its

solutions: the e-Parliament solution, ApplyOnline, the

e-banking solution, and the portal www.uslugi.com.mk.

The electronic version of the catalogue is available at the

following site: www.it2business.org.

100done

80loading

NEXTNEWS Issue2 | April 2010

67Everyone loves

success stories... he excellent cooperation between Nextsense and T-Mobile

Macedonia on the t-mobile.com.mk websites started in June

2007 and it extends until this very day. Throughout this period

of time, Nextsense has proven to be a reliable provider of

products, services, know-how and maintenance, but also a partner in the

process of finding the best possible solution for the specific needs and

requests of T-Mobile.

Using given brand standards and T-Mobile's team requirements, we

developed a well-organized website based on a custom designed

Content Management System, making the process of publishing

information on the public T-Mobile portal much easier.

www.t-mobile.mk is a significant communication channel between the largest mobile operator in Macedonia and its customers. Our professional team has designed and built a public web portal which fully integrated T-Mobile’s brand attributes and corporate standards. Given the combination of the innovative product portfolio and latest technology trends, T-Mobile website is one of the most visited corporate websites in Macedonia.

The maintenance of the public website, as

well as all its sub-portals (WAP, web’n’walk,

iPhone version, smartphones versions - in three

different languages - Macedonian, English and Albanian) is also a responsibility of

Nextsense. The methodology and the system we use for regular updates require

continuous communication with all members of the Nextsense team. The person

authorized for sending requests (T-Mobile’s web manager) sends an e-mail to a

dedicated mailbox, which is monitored by all team members responsible for web portal

maintenance - the Account Manager along with all other experts for each field

(development issues, flash animations, design suggestions, web authoring). After each

update, the new content is uploaded to a test environment, and after being reviewed,

T-Mobile performs content synchronization with the live website.

Using this well-designed system for maintenance and support, the website is continually

maintained, monitored, appraised and always ready for technical, design and user

interface upgrades. The solution also offers a sub-system for submission and tracking of

requests from T-Mobile to Nextsense, which makes the entire process more formal and

easier to follow. Each service takes place on weekly basis, depending on our weekly

schedule and tasks reports.

BENEFITS

- Highly creative design solutions

- Professional experience in design implementations with branding standards included

- Several design and layout proposals for each new implementation

- Flash animations, scenario suggestions and development

- Proactive services through continuous recommendations for improvement of the portal’s look & feel

- Dedicated team of professionals: designers, web authors, flash developers and animators, web developers

- Flexible teams

- Timely response and delivery

- Consistent style and user experience

- Continuous and planned updates and web portal management

- Committed Account Manager for the project

- Dedicated mailbox @nextsense.com for further communication

- Detailed weekly report for our work on the project, with current status of each request and work plan for the next week

- Experience in e-business strategy

- Proactive management team with proposals for improving the complete user experience based on previous relevant experience

DESIGN WEB AUTHORING PROJECT CARE

REQUESTS

DELIVERYNextsense

T-Mobile web manager

@nextsense.com

Project account manager

DedicatedNextsense teams

Staging serverLive server

://www

update / design / development

TRACKING &REPORTING

UPDATE, DESIGN,DEVELOPMENT

APPROVAL &PUBLISHING

@

PROCESS FLOW

COVER STORY

From branding standards to website

Task requests andprogress reports

Web portalsdevelopment and maintenance of

different mobile versions,

corporate and client e-newsletters,

WAP portal, web’n’walk portal

www.t-mobile.mk i.t-mobile.mkm.t-mobile.mkm.t-mobile.mk/minwww.t-mobile.mk/wnwwap.t-mobile.mk

Intranet portal based on Microsoft SharePoint

technologies (since 2003)

Business Process Management System for paperless decision making

My T-Mobile self-care portal (development and maintenance)

my.t-mobile.com.mk

Foundation T-Mobile for Macedonia (development and maintenance)

www.tmobileformacedonia.org

CURRENT PROJECTS

This is ours.

by Irena Popovik

T


89

T-Mobile needed a medium for presentation of its

range of services via mobile devices. Therefore, we

created the T-Mobile mobile portal. It was

designed by .NET technology and divided into

three sections depending on the mobile device

used. In case you have an iPhone and navigate the

t-mobile.mk website, you will be immediately

redirected to the iPhone version of the portal

which has many visual characteristics of iPhone

applications. If you change the vertical orientation

to the horizontal one, the portal will be adapted to

the new display resolution. This portal version is

maximally optimized in order to quickly get the

information required and having the iPhone native

look. The second part of the project deals with the

devices based on Microsoft Windows Mobile,

Android, Symbian operation systems and devices

with relatively large display. You will be also

redirected to this version if you navigate the

T-Mobile Macedonia website from the above

mentioned mobile devices. In this version we

focused on the web page complexity and

image sizes because of the different

resolutions characteristic of this

group of mobile devices. Unlike

the iPhone version, this version

scales down the web pages

which are not supported by

these mobile devices. The other

mobile devices with very small

display resolutions can display very

small images which will be redirected to the

minimal portal version containing small graphics

and no effects ensuring swift access to

information from these devices of very small

processor power.

Generally, the main advantages of the portal

include improved speed, better adaptability and

modern look of all mobile devices which are

already a reality for the leading world companies.

A modern and aspiring brand needs a suitable way of informing and advertising for its products. Mobile telephones and devices are part of our everyday life and one of the most advanced ways of communication. The need for “mobile” advertising has been already felt in Macedonia and many people have mobile devices listing mobile web portals. T-Mobile had desire and idea to be closer to its customers wherever they are - the rest was done by Nextsense.

Mobile portal

Activate numbers in My CircleActivate a list of phone numbers

which are part of your circle. Keep

in touch with those you love most,

talk for lower prices and save

money.

Current invoice amountCheck your current invoice amount

for the current month. Monthly

subscriptions and roaming calls are

not included in the amount.

Setting your phoneSet up your phone via the

automatic configuration set up for

Internet, ММS and WAP.

Club 360Now you can easily order the gifts

you like the most.

My Minutes and packagesActivate your favorite services and

talk for a great price with your

friends.

WHAT ARE ALL THE THINGS MY T-MOBILE OFFERS?Check the status of your billReview your calls, duration, bill

amount and traffic type. Control

used minutes and print your

detailed bill or check which number

you have talked most with.

View your servicesConsider the palette of services

available to you and adjust it to

your needs, check the date of their

validity and status.

Review your past invoicesBe practical. Review your invoices

from the previous months.

Send free SMS messagesYou now have the possibility to

send up to 5 free SMS messages a

day via My Т-Mobile. Complete the

list of your SMS messages, have an

overview of sent messages and, last

but not least – have lots of greeting

cards at hand for all the important

dates.

Log in - and enjoy the possibilities!

XSync synchronizes pre-production

(test server) with production

environment (live server)

DailyUpdate activated daily, generates

specific data structures which

are used for presentation of

elements that need them

MultiTouch generates specific XML

document which is used for

presentation of the newest

offers on multitouch devices in

the T-Mobile shops

Indexer activated daily, loads the data

structure as well as all links

and content. It enables

complete search of Desktop

and iPhone T-Mobile portal

solutions

PDF Generator generates daily updated PDF

pricelist for T-Mobile’s flexible

product offer

„My T-Mobile is Your T-Mobile!“

Detailed user account on My T-Mobile

This T-Mobile catch phrase was our starting point for creating a fully personalized self-care portal in order to meet the needs of the demanding customers of T-Mobile.

While working on this project, two requirements were of major importance: Richness of Functionalities and their Easy and Simple Use

This was a real inspiration for the Nextsense team, and the two collaborating T-Mobile teams: Business Integration and Marketing.

The result of this cooperation was a

successful story: an ideal combination of

variety of services, which is available for all

users of T-Mobile services through its simple

usage and rich user interface. In addition, all

of these services are provided through

secure connection (SSL) and are developed

based on specific security concepts and

recommendations.

The My Т-Mobile self-care portal, as part of

Т-Mobile’s website, helps customers manage

their profile.

Customers have a simple, fast and safe

access to needed contents and services at

their disposal, with specific information and

possibility to take direct action, from their

computer, without having to call the Contact

centre or to visit a POS.

ADDITIONAL APPLICATIONS

T-Mobile: The next levelNew mobile portals for T-Mobile

by Vlatko Ivanovski by Ivo Markov

89


T-Mobile needed a medium for presentation of its

range of services via mobile devices. Therefore, we

created the T-Mobile mobile portal. It was

designed by .NET technology and divided into

three sections depending on the mobile device

used. In case you have an iPhone and navigate the

t-mobile.mk website, you will be immediately

redirected to the iPhone version of the portal

which has many visual characteristics of iPhone

applications. If you change the vertical orientation

to the horizontal one, the portal will be adapted to

the new display resolution. This portal version is

maximally optimized in order to quickly get the

information required and having the iPhone native

look. The second part of the project deals with the

devices based on Microsoft Windows Mobile,

Android, Symbian operation systems and devices

with relatively large display. You will be also

redirected to this version if you navigate the

T-Mobile Macedonia website from the above

mentioned mobile devices. In this version we

focused on the web page complexity and

image sizes because of the different

resolutions characteristic of this

group of mobile devices. Unlike

the iPhone version, this version

scales down the web pages

which are not supported by

these mobile devices. The other

mobile devices with very small

display resolutions can display very

small images which will be redirected to the

minimal portal version containing small graphics

and no effects ensuring swift access to

information from these devices of very small

processor power.

Generally, the main advantages of the portal

include improved speed, better adaptability and

modern look of all mobile devices which are

already a reality for the leading world companies.

A modern and aspiring brand needs a suitable way of informing and advertising for its products. Mobile telephones and devices are part of our everyday life and one of the most advanced ways of communication. The need for “mobile” advertising has been already felt in Macedonia and many people have mobile devices listing mobile web portals. T-Mobile had desire and idea to be closer to its customers wherever they are - the rest was done by Nextsense.

Mobile portal

Activate numbers in My CircleActivate a list of phone numbers

which are part of your circle. Keep

in touch with those you love most,

talk for lower prices and save

money.

Current invoice amountCheck your current invoice amount

for the current month. Monthly

subscriptions and roaming calls are

not included in the amount.

Setting your phoneSet up your phone via the

automatic configuration set up for

Internet, ММS and WAP.

Club 360Now you can easily order the gifts

you like the most.

My Minutes and packagesActivate your favorite services and

talk for a great price with your

friends.

WHAT ARE ALL THE THINGS MY T-MOBILE OFFERS?Check the status of your billReview your calls, duration, bill

amount and traffic type. Control

used minutes and print your

detailed bill or check which number

you have talked most with.

View your servicesConsider the palette of services

available to you and adjust it to

your needs, check the date of their

validity and status.

Review your past invoicesBe practical. Review your invoices

from the previous months.

Send free SMS messagesYou now have the possibility to

send up to 5 free SMS messages a

day via My Т-Mobile. Complete the

list of your SMS messages, have an

overview of sent messages and, last

but not least – have lots of greeting

cards at hand for all the important

dates.

Log in - and enjoy the possibilities!

XSync synchronizes pre-production

(test server) with production

environment (live server)

DailyUpdate activated daily, generates

specific data structures which

are used for presentation of

elements that need them

MultiTouch generates specific XML

document which is used for

presentation of the newest

offers on multitouch devices in

the T-Mobile shops

Indexer activated daily, loads the data

structure as well as all links

and content. It enables

complete search of Desktop

and iPhone T-Mobile portal

solutions

PDF Generator generates daily updated PDF

pricelist for T-Mobile’s flexible

product offer

„My T-Mobile is Your T-Mobile!“

Detailed user account on My T-Mobile

This T-Mobile catch phrase was our starting point for creating a fully personalized self-care portal in order to meet the needs of the demanding customers of T-Mobile.

While working on this project, two requirements were of major importance: Richness of Functionalities and their Easy and Simple Use

This was a real inspiration for the Nextsense team, and the two collaborating T-Mobile teams: Business Integration and Marketing.

The result of this cooperation was a

successful story: an ideal combination of

variety of services, which is available for all

users of T-Mobile services through its simple

usage and rich user interface. In addition, all

of these services are provided through

secure connection (SSL) and are developed

based on specific security concepts and

recommendations.

The My Т-Mobile self-care portal, as part of

Т-Mobile’s website, helps customers manage

their profile.

Customers have a simple, fast and safe

access to needed contents and services at

their disposal, with specific information and

possibility to take direct action, from their

computer, without having to call the Contact

centre or to visit a POS.

ADDITIONAL APPLICATIONS

T-Mobile: The next levelNew mobile portals for T-Mobile

by Vlatko Ivanovski by Ivo Markov

eCommerce

Corporateshopping center

Large number of productsDynamic product catalogStock management Shopping basketOrder fulfillmentReturning customersStrong back office ERPExisting logistics

PACKAGE SUPPORTS:

for Electronics retailers, Tourism portals, Ticket offices, Distribution companies, Fashion $ Cosmetics stores

eCommerce

Large number of products

Dynamic product catalog

Stock management

Shopping basket

Returning customers

Up to 20 transactions per day

PACKAGE SUPPORTS:

for Bookstores, CD/DVD shops, Travel Agencies

Standarde-commerce

eCommerce

Onlinee-shop

Limited number of products

Fixed product catalog

5-10 transactions per day

Manual shipment fulfillment process

PACKAGE SUPPORTS:

for Souvenir shops, Fast-food restaurants, Artists merchandise (CDs, t-shirts, posters...)

What do you believe are the main barriers to widespread

implementation of e-Commerce solutions in Macedonia?

VK: At this point there are no barriers per se, other than local

company’s understanding of both parts of that term: the “e” and the

“Commerce”. Of course, not every traditional business makes sense as

an e-business and the advent of e-Commerce has created many new

business models. As a trendsetting IT solutions company in the region,

we continue to make a huge investment in helping local companies

first shape a viable and realistic e-business concept including logistics,

tax issues, customs process management and transportation. There is,

of course, some risk that this work will not result in concrete business

down the road, but we feel there will be dividends for early movers and

those that invest in their customers’ knowledge. So far, a few

companies have developed a complete concept and we have

succeeded in providing them with a full solution. What is most

important to us is that we are on their short list of implementing

partners when they are ready to move forward.

What are some of the misconceptions local companies have about

e-Commerce?

VK: The good news is that more and more companies are showing

interest in e-Commerce. At first, they are generally interested in

having everything at once, the whole package – and at a very low

price. When they realize that the cost of e-enabling their business is

directly related to its complexity, they begin to consider what is really

business-critical. It is fairly predictable and necessary process.

If an existing consumer goods retail chain wants to simply start

selling their products online for home delivery, what is the process?

VK: That depends on how integrated it needs to be with other systems

(e.g., those for tracking inventory, coordinating logistics) as well as the

number of products offered and whether the entire process will be automated. For example, some local companies offer a sort of

half e-Commerce solution whereby their site presents the product catalogue and accepts orders, and then a human intervenes to

arrange for delivery and payment offline (so called “post-payment”). That is still e-Commerce, and can work well for small

operations.

Though it may not be apparent to customers, e-Commerce for big retail companies is extremely complex. For the whole process to

be successful it is important to develop the right concept and then seek the right IT solution. Generally, they need to first develop a

special catalogue listing unique system-compliant names for each product, then the corresponding customer- facing names,

product images, corresponding prices, e-discounts, temporary promotional prices, etc. For large projects, this process alone can

take months before a single transaction is processed online. This can be even longer if you want to sell highly-regulated products

such as alcohol or tobacco. Serious companies realize that this is a necessary investment to ensure success. There are no shortcuts.

What about the e-transaction management part of the equation?

VK: Until 2008, it was impossible to process e-transactions in the country because no local bank offered such services. Even today,

there is no bank equivalent of a “one-stop-shop” for e-Commerce. Companies need to sign at least 2 separate contracts and

INTER pr

10


NEXTSENSE IN THE MEDIA: AMCHAM MACEDONIA - EMERGING MACEDONIA ISSUE 2

establish 2 specialized e-Commerce merchant accounts to be able to accept all major

credit cards on their site. To my knowledge, there are only 2 banks currently offering

these accounts, so there is little competition and choice among service providers.

What are the e-banking trends in Macedonia?

VK: Nextsense is one of the leading e-Banking solution providers in Macedonia. To my

knowledge, there are at least 3 banks already offering fairly advanced e-services to their

clients. This really depends, again, on their strategy. I believe that the current global

economic crisis will force banks to cut costs, fight to keep key clients and seek new

revenue streams through more advanced e-Banking services. Today, essentially all banks

offer similar services to a very broad and disparate group of customers. Banks that place

a high value on customer satisfaction must increase their focus on e-banking solutions.

Customers do not want to conduct every small bank transaction in person.

What about utility company payments?

VK: Some utility companies are introducing electronic bill payment for their customers.

Also some of the banks enable simplified bill payments through e-Banking payments.

The biggest problem in utility payments through credit cards is that these are very low

margin businesses and today’s average credit card transaction cost is simply too high to

make this attractive. I don’t expect this to change in the near future. Again, this depends

on local banks realizing the potential of reducing foot traffic in their branches, including

teller workload and benefitting from a high number of relatively small credit card

transactions. I believe a lot of customers would pay their utility bills online, if given the

opportunity.

In addition to e-Commerce solutions, what are some of Nextsense’s other activities?

VK: We are implementing various e-Government projects (e.g., paperless Government

sessions, paperless parliament sessions, online employment services for civil service

positions, online license application and distribution, mobile parking) implemented

throughout the region, Nextsense has also invested in the spin-off business with

www.httpool.com.mk, an online advertising

business that provides a one-stop-shop for

web promotion tailored to our customers’

requirements. We also invested in

w w w . e x p l o r i n g m a c e d o n i a . c o m , a

nation-wide tourism portal, which we feel is

a critical link in promoting and selling the

Macedonian tourism offer abroad.

Serious companies realize

that this is a necessary

investment to ensure success.

There are no shortcuts.

Aleksandar Tokarev, the Chief

Development Officer of Nextsense,

took part in the TV program “Bez

pardon” that was aired on The

Macedonian National Television.

Being one of the country’s best and

most recognized experts in the field

of e-commerce, Mr. Tokarev was

invited to discuss current issues

regarding the development of

e-commerce in Macedonia together

with representatives from the

Organization for consumer

protection, NLB Tutunska Banka

and the online shopping site,

www.tc.mk.

The program guests also discussed

latest trends in e-commerce in

Macedonia, tackled the issue of

e-commerce awareness and the

benefits that our companies could

achieve, provided they overcame

the current challenges.

pr

11

Nextsense’s CEO explains the long e-Commerce solution sales cycle in Macedonia as well as the need for intense local business strategy development

VIEWINTER VIEWINTER

eCommerce

Corporateshopping center

Large number of productsDynamic product catalogStock management Shopping basketOrder fulfillmentReturning customersStrong back office ERPExisting logistics

PACKAGE SUPPORTS:

for Electronics retailers, Tourism portals, Ticket offices, Distribution companies, Fashion $ Cosmetics stores

eCommerce



Stock management

Shopping basket

Returning customers

Up to 20 transactions per day

PACKAGE SUPPORTS:

for Bookstores, CD/DVD shops, Travel Agencies

Standarde-commerce



Stock management

Shopping basket

Returning customers

Up to 20 transactions per dayUp to 20 transactions per day

PACKAGE SUPPORTS:

StandardStandardStandardStandardStandardStandard

eCommerce

Onlinee-shop





PACKAGE SUPPORTS:

for Souvenir shops, Fast-food restaurants, Artists merchandise (CDs, t-shirts, posters...)





PACKAGE SUPPORTS:

What do you believe are the main barriers to widespread

implementation of e-Commerce solutions in Macedonia?

VK: At this point there are no barriers per se, other than local

company’s understanding of both parts of that term: the “e” and the

“Commerce”. Of course, not every traditional business makes sense as

an e-business and the advent of e-Commerce has created many new

business models. As a trendsetting IT solutions company in the region,

we continue to make a huge investment in helping local companies

first shape a viable and realistic e-business concept including logistics,

tax issues, customs process management and transportation. There is,

of course, some risk that this work will not result in concrete business

down the road, but we feel there will be dividends for early movers and

those that invest in their customers’ knowledge. So far, a few

companies have developed a complete concept and we have

succeeded in providing them with a full solution. What is most

important to us is that we are on their short list of implementing

partners when they are ready to move forward.

What are some of the misconceptions local companies have about

e-Commerce?

VK: The good news is that more and more companies are showing

interest in e-Commerce. At first, they are generally interested in

having everything at once, the whole package – and at a very low

price. When they realize that the cost of e-enabling their business is

directly related to its complexity, they begin to consider what is really

business-critical. It is fairly predictable and necessary process.

If an existing consumer goods retail chain wants to simply start

selling their products online for home delivery, what is the process?

VK: That depends on how integrated it needs to be with other systems

(e.g., those for tracking inventory, coordinating logistics) as well as the

number of products offered and whether the entire process will be automated. For example, some local companies offer a sort of

half e-Commerce solution whereby their site presents the product catalogue and accepts orders, and then a human intervenes to

arrange for delivery and payment offline (so called “post-payment”). That is still e-Commerce, and can work well for small

operations.

Though it may not be apparent to customers, e-Commerce for big retail companies is extremely complex. For the whole process to

be successful it is important to develop the right concept and then seek the right IT solution. Generally, they need to first develop a

special catalogue listing unique system-compliant names for each product, then the corresponding customer- facing names,

product images, corresponding prices, e-discounts, temporary promotional prices, etc. For large projects, this process alone can

take months before a single transaction is processed online. This can be even longer if you want to sell highly-regulated products

such as alcohol or tobacco. Serious companies realize that this is a necessary investment to ensure success. There are no shortcuts.

What about the e-transaction management part of the equation?

VK: Until 2008, it was impossible to process e-transactions in the country because no local bank offered such services. Even today,

there is no bank equivalent of a “one-stop-shop” for e-Commerce. Companies need to sign at least 2 separate contracts and

INTER pr

10


NEXTSENSE IN THE MEDIA: AMCHAM MACEDONIA - EMERGING MACEDONIA ISSUE 2

establish 2 specialized e-Commerce merchant accounts to be able to accept all major

credit cards on their site. To my knowledge, there are only 2 banks currently offering

these accounts, so there is little competition and choice among service providers.

What are the e-banking trends in Macedonia?

VK: Nextsense is one of the leading e-Banking solution providers in Macedonia. To my

knowledge, there are at least 3 banks already offering fairly advanced e-services to their

clients. This really depends, again, on their strategy. I believe that the current global

economic crisis will force banks to cut costs, fight to keep key clients and seek new

revenue streams through more advanced e-Banking services. Today, essentially all banks

offer similar services to a very broad and disparate group of customers. Banks that place

a high value on customer satisfaction must increase their focus on e-banking solutions.

Customers do not want to conduct every small bank transaction in person.

What about utility company payments?

VK: Some utility companies are introducing electronic bill payment for their customers.

Also some of the banks enable simplified bill payments through e-Banking payments.

The biggest problem in utility payments through credit cards is that these are very low

margin businesses and today’s average credit card transaction cost is simply too high to

make this attractive. I don’t expect this to change in the near future. Again, this depends

on local banks realizing the potential of reducing foot traffic in their branches, including

teller workload and benefitting from a high number of relatively small credit card

transactions. I believe a lot of customers would pay their utility bills online, if given the

opportunity.

In addition to e-Commerce solutions, what are some of Nextsense’s other activities?

VK: We are implementing various e-Government projects (e.g., paperless Government

sessions, paperless parliament sessions, online employment services for civil service

positions, online license application and distribution, mobile parking) implemented

throughout the region, Nextsense has also invested in the spin-off business with

www.httpool.com.mk, an online advertising

business that provides a one-stop-shop for

web promotion tailored to our customers’

requirements. We also invested in

w w w . e x p l o r i n g m a c e d o n i a . c o m , a

nation-wide tourism portal, which we feel is

a critical link in promoting and selling the

Macedonian tourism offer abroad.

Serious companies realize

that this is a necessary

investment to ensure success.

There are no shortcuts.

Aleksandar Tokarev, the Chief

Development Officer of Nextsense,

took part in the TV program “Bez

pardon” that was aired on The

Macedonian National Television.

Being one of the country’s best and

most recognized experts in the field

of e-commerce, Mr. Tokarev was

invited to discuss current issues

regarding the development of

e-commerce in Macedonia together

with representatives from the

Organization for consumer

protection, NLB Tutunska Banka

and the online shopping site,

www.tc.mk.

The program guests also discussed

latest trends in e-commerce in

Macedonia, tackled the issue of

e-commerce awareness and the

benefits that our companies could

achieve, provided they overcame

the current challenges.

pr

11

Nextsense’s CEO explains the long e-Commerce solution sales cycle in Macedonia as well as the need for intense local business strategy development

The World e-Parliament Conference 2009 took place on 3, 4 and

5 November 2009 at the U.S. House of Representatives in

Washington, D.C.

The event is co-organized by the United Nations, the

Inter-Parliamentary Union, the United States House of

Representatives and the Global Centre for ICT in Parliament and is

intended to promote the effective use of modern technologies in

legislative systems.

The Macedonian delegation was headed by Mr. Trajko Veljanoski,

President of the Assembly of the Republic of Macedonia and Mr.

Jani Makraduli, Vice-President of the Assembly. Nextsense

representatives were also part of the Macedonian delegation,

representing the company that developed the solution.

The Macedonian e-Parliament was presented on the opening

session of the conference “How ICT can strengthen Parliaments in

young and emerging democracies”.


Macedonian e-ParliamentSolution Presented on the Worlde-Parliament Conference 2009

Komtel Project Engineering

is a Kosovo industry leader

in the area of Information

Technology and

Communication as well as in

Electrical Engineering and

Automation.

The company was

established in 1990 and

since then has become a

fast growing

multi-disciplinary company

with 45 employees.

Komtel offers ICT solutions

(hardware, software,

communications and ISV

solutions) from many

vendors. In its portfolio

Komtel has solutions that

are based on products of

some of the biggest

computer companies and

system-integrator houses

with which Komtel has long-

term partner relations.

The company also offers the

following services: project

planning, project

management, system

integration, installation and

configuration, training and

maintenance.

Assessment of the utilizationof ICT in the Assembly of the

Republic of Kosovo

The e-Parliament solution of the

Macedonian Assembly was chosen

as one of the most successful

examples in the world by the

Global centre for ICT in parliament

and the Inter-Parliamentary Union -

IPU.

The chair of the session, Mr. Justin

Koumba, President of the National

Assembly of Congo, emphasized

that this solution has improved the

Assembly’s functioning, and

supported the Vice-President

Makraduli’s initiative towards

inviting the development countries

to follow this example, because the

implementation of ICT in

parliaments can strengthen their

democratic capacity.

After the presentation, many

representatives from the other

parliament delegations expressed

their interest for future

collaboration with Nextsense.

project partner

project

13project

12

We are glad to announce that

Nextsense and Komtel Project

Engineering from Kosovo have

started a project for

comprehensive assessment on

the utilization of information

and communication technology

in the Assembly of Kosovo. The

project sponsor is the National

Democratic Institute - NDI

Kosovo and the project

beneficiary is the Assembly of

the Republic of Kosovo. The

project will also access the state

of readiness of the Assembly for the

implementation of an e-Parliament system that will automate the processes

in the Assembly.

The Assembly of the Republic of Kosovo, as the legislative body in a young

democratic country must be able to harness ICT in order to be more

representative, transparent, accessible, accountable and effective. The

project team from Nextsense and Komtel has analyzed thoroughly the

current situation regarding the use of ICT in the Assembly and has given

further recommendations about how to make the Assembly more effective

and efficient by using the technology. The given recommendations will help

fill the gap between the current and desired state in order to direct the

Assembly towards the implementation of an effective e-Parliament system.

Nextsense’s experience from the previous successfully implemented

e-government solutions on the regional market and Komtel’s local expertise

will help the Assembly of the Republic of Kosovo become an organization

where the collaborating stakeholders can use information and

communication technologies to support the primary functions of

representation and law-making more effectively.

This will be only the first step in order to prepare the Assembly of Kosovo

for its transformation into Assembly with integrated e-Parliament system,

implemented modern technologies and standards that will foster the

development of transparent and democratic information society.

The e-Parliament solution of the Macedonian Assembly, developed by Nextsense, was chosen as one of the most successful examples in the world

When it comes to governance, technology provides opportunities for citizen discussion and public engagement; it strengthens accountability; ultimately, it will help democracies be more democratic

NANCY PELOSI, Speaker of the U.S. House of Representatives

by Dragana Spasovska by Dragana Spasovska

The World e-Parliament Conference 2009 took place on 3, 4 and

5 November 2009 at the U.S. House of Representatives in

Washington, D.C.

The event is co-organized by the United Nations, the

Inter-Parliamentary Union, the United States House of

Representatives and the Global Centre for ICT in Parliament and is

intended to promote the effective use of modern technologies in

legislative systems.

The Macedonian delegation was headed by Mr. Trajko Veljanoski,

President of the Assembly of the Republic of Macedonia and Mr.

Jani Makraduli, Vice-President of the Assembly. Nextsense

representatives were also part of the Macedonian delegation,

representing the company that developed the solution.

The Macedonian e-Parliament was presented on the opening

session of the conference “How ICT can strengthen Parliaments in

young and emerging democracies”.


Macedonian e-ParliamentSolution Presented on the Worlde-Parliament Conference 2009

Komtel Project Engineering

is a Kosovo industry leader

in the area of Information

Technology and

Communication as well as in

Electrical Engineering and

Automation.

The company was

established in 1990 and

since then has become a

fast growing

multi-disciplinary company

with 45 employees.

Komtel offers ICT solutions

(hardware, software,

communications and ISV

solutions) from many

vendors. In its portfolio

Komtel has solutions that

are based on products of

some of the biggest

computer companies and

system-integrator houses

with which Komtel has long-

term partner relations.

The company also offers the

following services: project

planning, project

management, system

integration, installation and

configuration, training and

maintenance.

Assessment of the utilizationof ICT in the Assembly of the

Republic of Kosovo

The e-Parliament solution of the

Macedonian Assembly was chosen

as one of the most successful

examples in the world by the

Global centre for ICT in parliament

and the Inter-Parliamentary Union -

IPU.

The chair of the session, Mr. Justin

Koumba, President of the National

Assembly of Congo, emphasized

that this solution has improved the

Assembly’s functioning, and

supported the Vice-President

Makraduli’s initiative towards

inviting the development countries

to follow this example, because the

implementation of ICT in

parliaments can strengthen their

democratic capacity.

After the presentation, many

representatives from the other

parliament delegations expressed

their interest for future

collaboration with Nextsense.

project partner

project

13project

12

We are glad to announce that

Nextsense and Komtel Project

Engineering from Kosovo have

started a project for

comprehensive assessment on

the utilization of information

and communication technology

in the Assembly of Kosovo. The

project sponsor is the National

Democratic Institute - NDI

Kosovo and the project

beneficiary is the Assembly of

the Republic of Kosovo. The

project will also access the state

of readiness of the Assembly for the

implementation of an e-Parliament system that will automate the processes

in the Assembly.

The Assembly of the Republic of Kosovo, as the legislative body in a young

democratic country must be able to harness ICT in order to be more

representative, transparent, accessible, accountable and effective. The

project team from Nextsense and Komtel has analyzed thoroughly the

current situation regarding the use of ICT in the Assembly and has given

further recommendations about how to make the Assembly more effective

and efficient by using the technology. The given recommendations will help

fill the gap between the current and desired state in order to direct the

Assembly towards the implementation of an effective e-Parliament system.

Nextsense’s experience from the previous successfully implemented

e-government solutions on the regional market and Komtel’s local expertise

will help the Assembly of the Republic of Kosovo become an organization

where the collaborating stakeholders can use information and

communication technologies to support the primary functions of

representation and law-making more effectively.

This will be only the first step in order to prepare the Assembly of Kosovo

for its transformation into Assembly with integrated e-Parliament system,

implemented modern technologies and standards that will foster the

development of transparent and democratic information society.


The e-Parliament solution of the Macedonian Assembly, developed by Nextsense, was chosen as one of the most successful examples in the world

When it comes to governance, technology provides opportunities for citizen discussion and public engagement; it strengthens accountability; ultimately, it will help democracies be more democratic

NANCY PELOSI, Speaker of the U.S. House of Representatives

by Dragana Spasovska by Dragana Spasovska

Employment Service Agency of Republic of Macedonia

Service Agegeg ncy of Republic o


case study

14

We took part in a project collaboration for upgrading an

already existing Windows client-server application. Our

target was to create an intranet web application from scratch.

One of the biggest challenges was to gather all old database

requirements and documentation from the clients and design

completely new ones.

Even though the existing application is functional, the new

application will have several new modules.

To illustrate the depth of the project, the old database has 150

tables and the new one will have about 400.

We decided to use C#.NET programming language, SQL

Server 2008 database engine and IIS Web server.

ESA is organized in one Central O�ce in Skopje and 30 Local

Employment Centers around Macedonia (including Local

Employment Center of Skopje). The new architecture has 30

single local web servers for all the local employment centers

and 2 network balanced web servers for the central location

in Skopje. All web servers use single database server located

in central location in Skopje.

The project was implemented in partnership with Neocom

and Edusoft.

After defining the team members of both companies, we started to define

the rules and standards for the project. Once the project modules and

architecture were defined, we agreed on the project template and coding

standards. We jointly worked on one Team Foundation Server and single

database server.

Every team member analysed tables from the old system which

coresponded to certain modules, and created import scripts for

transferring and transforming old data to new database. The new database

is relational, and this is taken into account for the import scripts.

Writing CRUID procedures and data layers manually was challenging with

such a small project timeframe and a significantly large database. Therefore,

we used a code generator to generate stored procedures and classes for

data layer and business objects. More than 70% of the code was generated

automatically.

Deployment of the new version is being done from one server to all other

web servers using our synchronization tools. Network connection between

central location and other local centers is limited, so the synchronization

process has to copy only the changed content of the web application.

Limited links between central location and other local centers forced us to

implement a functional caching mechanism that deals with the centralized

database server and local web servers. To do this, new technology features

were used so that only changed data are transmitted over the slow link. If

there is some data that has not been changed, it will be retreived from local

cache.

After the base modules are finished and tested, the intranet application is

required to go live; thus a release date has been defined, together with a

suitable preparation.

With such a big database, the process of transferring and transforming the

data can be long and risky, unless you have a well trained and experienced

team, together with a good support from the IT department of the client.

Taking in consideration the public service that the client provides

transferring and transforming data had to be completed in limited time

frame. After finishing this process in three days, the application was

launched.

The greater part of the application is already in function for two months

now, without major problems. We are only adding some final touches and

creating reports.

Solutions

Challenges

Working with large quantity of data from few different databases: a very big MS SQL and a few smaller MS Access databases

Deployment of the new version on all web servers

Limited links between central location and other local centers

Limited project time frame

by Boban Stojanovski

Gradski ParkingMicrosoft EBS 2008Implementation


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Windows Essential Business Server 2008 provides customers and partners with a complete infrastructure and business solution for midsize businesses since it can support up to 300 users or devices. Although it is limited in the number of users, this product provides equal full scale capabilities and features, as needed by a large organization with thousands of users. This is achieved thorough the right choice of products that are included in Windows Essential Business Server bundle like: Windows Server 2008 Standard Edition, Microsoft System Center Essentials 2007,Microsoft Exchange Server 2007 Standard, Windows SharePoint Services 3.01, Microsoft Forefront Security for Exchange Server, Forefront Threat Management Gateway Medium Business Edition. This plethora of products guarantees reliable, safe and centrally administered infrastructure.

The Gradski Parking Public Enterprise was seeking a modern, advanced, robust, secure and reliable business infrastructure and collaboration solution. The infrastructure had to be designed and built from scratch, sized at serving 100 to 150 users in two distinct physical locations, providing advanced collaboration between the employees, remote access from the internet and increased security and availability of their data.

Having acknowledged their requirements, the Nextsense s systems department team did not hesitate over the product choice of Windows Essential Business Server 2008.The Public Enterprise moved from a Workgroup to a Windows Server 2008 domain based infrastructure providing centralized user account management, centralized document storage, scheduled backups of data, improved name resolution for third-party applications used by the Enterprise, secured internet access, direct e-mail access, better collaboration thorough the use of SharePoint portal. One of the business requirements that was crucial over the choice of product was enabling two distinct offices to be fully connected over the internet, thus providing seamless access to the same data, files and collaboration resources. That’s why the Nextsense team configured a fully functional site-to-site vpn using two of the servers providing access from the Enterprise s branch office direct connection to its Headquarters.

The implementation of Windows Essential Business Server 2008 presented numerous benefits to the company’s users like being able to log in with their user accounts on each computer in the company, not having to type their credentials each time they access a document over the network, access to the corporate mail from anywhere and from any device as technologies like Oultook Anywhere and ActiveSync (DirectPush) were configured and enabled. EBS implementation also presented new values to the company like limiting the access and centrally storing the employee My documents and those being backed up daily, granular restriction and control over the access to shared files through access control lists, granting each user only the permissions they are required and many more. The network also got mature security and is fully protected with the implementation of the newest Microsoft firewall product Forefront Threat Management Gateway providing controlled access to restricted content, web sites and applications from and over the internet.

Nextsense is proud to prove itself once again as a valuable partner, from supporting the client to make the right product choice, through full-scale implementation of the product features and providing an expert and prompt support to the clients’ needs and the business. We are also glad that our company is one of the first in Macedonia that has successfully implemented Windows Essential Business Server 2008 in full scale.

roduct

15

Multiplyyour

POWER!www.microsoft.com/ebs

This is a follow-up on the “Multiply your power!” article published in the previous Nextnews issue.Printed copy is available upon request. Please contact: [email protected]

by Alek Gelevski

Customer relationship management (CRM) is an important business strategy that di�erentiates an organization from its competition. Organizations that pay attention to customers and take actions to improve the customer experience gain a competitive advantage.

It is important to understand that CRM is a business strategy. Microsoft Dynamics CRM is an application designed to help an organization achieve this business strategy. Microsoft Dynamics CRM provides the tools that help an organization move forward, but to achieve the maximum value, the organization must develop a CRM strategy and then use Microsoft Dynamics CRM to execute the tactics that will achieve its business goals.

Microsoft Dynamics CRM provides automation tools that reduce the time salespeople (and their managers) typically spend performing administrative tasks.


CRM Implementation:vrabotuvanje.com

Vrabotuvanje.com is a professional employer organization from Skopje which provides outsourcing of payroll, workers' compensation, human resources and employee benefits administration. It does this by hiring a client company’s employees, thus becoming their employer of record.

For improving its internal organisation, efficiency and professionalism the management decided to invest into new and more advanced Management Information System called Microsoft Customer Relationship Management - CRM.

Client

• Centralized location for clients’ data storage: - CVs of candidates - Results from interviews - Candidate responses - Communication history with the client/candidate• Centralized place for storing projects/campaigns data and candidate lists

Centralized location

• Standardization and automation of the process for organizing employment campaigns • Reducing the duration of the whole process of organizing employment campaigns• Proper task distribution among employees• Properly defined data access

Automation of the business process

Reports and analysis

• Easy and fast search of the appropriate data• Easy, fast and simple generation of reports and analysis

Benefits

This software will contribute for: • Growth of sales services• Introduction of new services• Time and costs savings• Reaching higher standards• Enhanced quality and increasing number of clients• Employee management improvement and career development• Improvement of costs structure in the search process and salary calculation

The software contains sophisticated and up-to-date tools for:

by Irena Trendafilova

product

16 Credit and leasing process management software solution based on Microsoft Dynamics CRM

Credit and leasing process management is a solution based on Microsoft Dynamics

CRM platform, designed specifically to meet the needs of banks, leasing companies,

credit intermediaries and insurance companies.

The Credit and leasing process management software solution is a completely

integrated software solution designed specifically to meet the needs of client-facing

staff of financial institutions. The solution is designed for the specific workflows and

terminology used by today’s financial service companies for credit and leasing

application management, pre-collection, collection and monitoring of the processes.

It is a fast, flexible, affordable solution that can help the financial service companies

drive consistent and measurable improvements in everyday business processes. By

using the workflow engine in the Microsoft CRM, the whole processes of loan

production, application management, monitoring and pre-collections, collection can

be significantly improved and automated.

A key business imperative for all financial

institutions is to attract and retain more

profitable clients and improve efficiency

through cost-effective, widely adopted,

easy-to-use tools that provide a

consolidated view of client data for

greater customer intimacy and offer more

effective identification of

cross-sell/up-sell opportunities

• Loan management module The loan management module provides processing of credit requests. It automates the entire processes of communication with client and credit disbursed, providing the financial service department with information overview about the applicants, their requests and solvency.

• Collection Operations ManagementThis module covers the entire process of disbursed loans. By using this module, the clients receive monthly reminders and notifications, mails or letters for their monthly installment, and information for other products.

Leasing application managementThe leasing application module is one-tool-solution for risk management, funding administration, automated payment management. This module is used to track the steps, reminders and required documents for efficient and timely performing of the work. By using powerful analyzes and reporting tools as well as having detailed insight into client information, the sales staff can select the right opportunity, and achieve maximum profitability.

SalesBy using CRM to access and manage all of the key customer contact data, sales personnel can spend less time entering data and more time engaging directly with clients. Whatever the leads’ source, workflows route them to the proper employee and track the actions they take. Sales staffs have more time to track leads, close deals, and actively pursue prospective clients instead of converting paper-based notes into potentially inaccurate data records.

12.05.2010, Skopje FairCongress Business Center

Nextsense presentation in collaboration with Credit 1:“Client Relationship Management in the process of credit mediation”

Automated document generation Compliance management Credit assessment Pipeline management Contact and account management Multi-currency support E-Mail Workflow Robust reporting engine Familiar look and feel Outlook integration Fast, flexible, and easy to deploy

Microsoft Dynamics CRM Features

Loan application managementThe whole loan production process management consists of loan requests processing and disbursed loans monitoring modules.

Nextsense continues with the presentation and education of customers about the benefits of the Customer Relationship Management software. After the event organized in April last year where the solution was presented to small and medium sized companies from the advertising and HR industry, this year’s event targets financial institutions and credit intermediary companies.

Business decision makers from financial institutions, banks, credit intermediaries, automotive and IT companies find these presentations most useful, since Microsoft Dynamic CRM is the perfect foundation for their business models that helps them perform all the activities related with the management of the credit and leasing applications at a new quality level.

The implementation of Nextsense CRM enables these companies become compliant with the legal requirements of the Consumer Protection Law in consumer credit contracts and the Data Protection Law in terms of processing of personal data, special personal data categories, privacy and protection of the data, security and data storing.

CRM EVENT NEWS

by Aleksandra Gjeorgjieva

IIEE

MMNEXTNEWS Issue 2 | April 2010

case study

18case study

19

Security Information and Event Management solution implemented in MacedoniaSoftware Licensing

ONE TO ONE What is a Security Information and Event Management solution?

What is a Security Information and Event Management solution?

*Gartner, Inc. is the world's leading information technology research and advisory company. It delivers research and insight to global technology leaders to make strategic informed decisions.

Why we chose the SIEM solution from Symantec?

Why we chose the SIEM solution from Symantec?

Implementation in Macedonia – Stopanska Banka AD Bitola

Implementation in Macedonia – Stopanska Banka AD Bitola

For more information about SSIM visit:http://www.symantec.com/business/security-information-manager

Also worth reading are the following articles:SIEM - Security Info and Event Management Dos and Don'ts:http://www.networkworld.com/news/2009/120209-siem-security-info-and-event.html

Symantec SIM brings friends:http://www.infoworld.com/article/08/01/07/02TC-Symantec-SIM_1.html

Fortis Bank – Turkey (+5000 users, 100s of servers)Yapı ve Kredi Bankası A.Ş.- Turkey (+10.000 users, 100s of servers)ING Bank – Turkey (+5000 users, 100s of servers)Novacoast Inc.- USATribunal de Justiça do Espírito Santo – BrasilMunicipality Government Vitória - BrasilMTR Corporation Ltd – Hong KongALC a joint venture of Amey Plc & VT Group Plc – UKAlaska USA Federal Credit Union - USADemocratic National Committee – WashingtonTexas Children’s Hospital - USABank of America - USA

1.2.3.4.5.6.7.8.9.10.11.12.

SSIM Reference listSSIM Reference list

SS

• Three year license hire• The latest software editions in the next three years• Financial benefits• Payment by installments (spread payments)• Information Work Solution Services• Training vouchers• eLearning Courses• TechNet Plus Subscription• Home Use Program• Microsoft Employee Purchase Program

Security information and event management technology performs two main functions, according to Gartner*:

1. Security event management: Analyzes log and event data in real time to provide threat monitoring, event correlation and incident response. Data can be collected from security and network devices, systems and applications.2. Security information management: Collects, analyzes and reports on log data (primarily from host systems and applications, but also from network and security devices) to support regulatory compliance initiatives, internal threat management and security policy compliance management.

Symantec is a global leader in providing security, storage and systems management solutions to customers – from consumers and small businesses to the largest global organizations. secures and manages their information against more risks at more points, more completely and efficiently than any other company. The company’s unique focus is to eliminate risks to information, technology and processes independent of the device, platform, interaction or location.Symantec’s Security Information Manager (SSIM) is a real-time security information management solution that collects, correlates, and stores event, vulnerability, and compliance logs and documents the actions that your security staff takes to help keep your information systems secure. It provides compliance reporting that lets you and your auditors see, firsthand, the state of your security environment to provide the accountability and transparency required to comply with stringent mandates and regulations.Symantec has competed in the SIEM market since its inception and continues to be designated as a “leader” in the Gartner report. SSIM is an all-inclusive solution that has only 1 optional component, with no excessive “add-on” costs, for example, there is no DBA required - no hidden costs for dedicated database expert for database tuning. It’s a single deployment for log management and correlation using one appliance for the whole solution. Symantec doesn’t limit any features and capabilities of SSIM for smaller deployments (there are no Express, Lite or any other limited versions) which suggests that every SSIM reference is valid.Symantec’s Global Intelligence Network integration continues to provide unique capabilities that remain unmet by the competitors. An example is in the ability to conclude incidents of malicious IP activity that are emanating from within a customer environment by correlating it to an integrated global intelligence source. It’s responsible for identifying malicious traffic coming to or targeting your network (like incoming Botnet commands and controls from a malicious host, or port scans against the network), coming from your network to a malicious source (like Bot communicating information back to a malicious host, or proprietary data leaks) or originating malicious IP is an internal address (like network used as a proxy by hackers to conduct their business, or network bandwidth compromised).

Symantec Security Information Manager is implemented as all-in-one server appliance that collects and correlates events from the complete infrastructure of the bank - around 30 servers, over 20 network devices and over 300 computers on over 10 locations.

It includes various Microsoft operating systems, SQL database versions, web servers, Cisco security and networking equipment, Symantec security and availability products etc.

by Trajce Koskarovski

With the Microsoft OVSagreement Germanos hasaccess to the following benefits:

Possessing the Microsoft License delivery competence positions Nextsense as an expert company in providing licensing solutions for its clients. Regardless of the company’s size, industry or IT infrastructure, the Nextsense team can analyze its needs and requirements which will lead to choosing the right licensing model.

This was the case with our client Germanos before its rebranding into One Telecommunications. Germanos needed a licensing model in order to be fully compliant with the merging company.

Nextsense team of experts in the field of licensing analyzed the Microsoft licensing models and programs and how they could be applied in the case of Germanos. We presented the features of each licensing model to the Germanos executives. After considering the recommendations from the Nextsense team, mutual decision was reached about the optimal licensing solution that will be perfect for the needs of Germanos. The chosen solution was the Open value Subscription licensing program.

This program was chosen because it can offer Germanos the needed flexibility and ability to increase or decrease the number of licenses depending on the needs during the three year agreement.

The desktop computers in Germanos were fully licensed with GetGenuine licenses, OEM operating systems and Microsoft packs for desktop standardizations: operating system upgrade, Microsoft Office and Client Access Licenses and Microsoft Visio applications.

The re-branding is an opportunity for the company to make some changes to the business internally, to define more effective processes, improve communication lines etc. One of the things in Germanos that required immediate change was the software licensing. Having an expert like Nextsense to work with made the software legalization process to run smoothly, which allowed the company to focus on preparing the rebranding process.

Nextsense demonstrated its expertise and readiness to help client license software managing. Possessing License Delivery Competence just affirms Nextsense expertise in its scope of work. Licensing proves to be a complicated problem that every client is facing, regardless of its size.

The issue of data loss encompasses everything from confidential information about one customer being exposed, to thousands of source code files for a company’s product being sent to a competitor. Whether deliberate or accidental, data loss occurs any time employees, consultants, or other insiders release sensitive data about customers, finances, intellectual property, or other confidential information (in violation of company policies and regulatory requirements).

Identify and protect confidential information to prevent data breaches, stop data leakage, demonstrate compliance and reduce the risk of external attacks and the insider threat with Symantec Data Loss Prevention.

Symantec Data Loss Prevention (DLP) delivers a unified solution to discover, monitor, and protect confidential data wherever it is stored or used. DLP offers comprehensive coverage of confidential data across endpoint, network and storage systems. By measurably reducing risk, DLP gives organizations new confidence to demonstrate compliance while protecting their customers, brand, and intellectual property

Discover. Monitor. Protect. Manage.

Symantec Data Loss Prevention product

20

Key Features• Discover – Find confidential data wherever it is stored, create an inventory of sensitive data, and automatically manage data cleanup. Supports a wide variety of file types, databases and document management platforms.

• Monitor – Understand how confidential data is being used – whether the user is on or off the network. Inspects all network communications such as email, IM, Web, FTP, P2P and generic TCP; monitors end-user activities when downloading files, copying to removable media, printing, faxing, emailing or transferring over the Internet.

• Protect – Automatically enforce security policies to proactively secure data and prevent confidential data from leaving the organization. Capable of protecting confidential data by quarantining, copying or moving; stops, quarantines or routes network traffic for encryption; blocks end-user actions at the endpoint.

• Manage – Define unified policy across the enterprise, remediate and report on incidents, and detect content accurately, all within one unified platform.

Key Benefits• Symantec Data Loss Prevention reduces the proliferation of confidential data across enterprise data centers, client systems, remote offices and end-user PCs

• Gain visibility into employee activity on and off the corporate network and at the endpoint; identify broken business practices due to transmitting confidential data.

• Stop the loss of confidential data over the network or through end-user PCs.

• By measurably reducing risk Symantec Data Loss Prevention gives organizations new confidence to demonstrate compliance while protecting their customers, brand, and intellectual property.

“The average information leak costs organizations approx. $182 per record, averaging roughly $4,800,000 per breach in total.” SOURCE: The Ponemon Institute

“You have to understand what kind of sensitive data you have, and do a risk evaluation of what happens if data is exposed or gets in the wrong hands.” Thomas RaschkeSenior Analyst, Forrester Research, Inc.

Find some additional reading in the January issue of Symantec CIO Digest:http://www.symantec.com/business/ciodigest/article.jsp?aid=january10_solutions

A podcast interview with Lee Weiner on data loss prevention is available at:http://www.symantec.com/podcasts/detail.jsp?podid=ent_data_loss_prevention

SYMANTECIS SECURITY.

Proven choice of global market leaders

25 percent of the FORTUNE 1009 of the top 10 commercial and investment banks6 of the top 10 insurance companies4 of the top 5 healthcare providers4 of the top 5 credit card companies6 top energy and utilities companies8 top manufacturing companies12 top technology companies13 top retail brands14 top public sector organizations

More than five million employees covered


case study

19Nextsense accepted into the Symantec Authorized


udy

19ase stud

19Nextsense accepted into the Symantec Authorized partners

21

It is our great pleasure to inform you that in February Nextsense has officially been accepted into the Symantec Authorized Technical Assistance Partner Program (TAPP).

The Symantec Authorized Technical Assistance Partner Program (TAPP) is designed to increase partners’ ability to deliver improved levels of technical assistance to customers on two key volume products, Symantec Backup Exec™ and Symantec Endpoint Security.

TAPP allows partners to provide a high level of assistance by leveraging Symantec's technical expertise with the benefit of direct access to the Symantec advanced support team and training.

Nextsense as a Symantec Gold Partner, with the fully staffed 12x5 call centre, software case tracking system and the in-house technical assistance lab fulfills all the necessary requirements to become authorized Symantec TAPP Partner.

With this authorization, Nextsense has direct access to Symantec advanced technical support staff and the latest online technical training which allows us to offer the following benefits to our customers:

• Highly-qualified technical assistance – Nextsense staff are empowered with Symantec technical training, exclusively available within the TAPP program

• Expedited technical assistance – Nextsense staff have direct access to Symantec advanced level support in case any technical cases need to be escalated to Symantec

• Streamlined assistance – our customers will receive value added services

• More internal resources avaliable – Nextsense will be the customers’ single point of contact, allowing more effective and efficient use of their resources and time

• Helps the customers increase the value and return on investments of Symantec technology

Now we are able to offer to our customers numerous value-added services such as:

• Telephonic and onsite assistance with issues installing Symantec products - Backup Exec and Symantec Endpoint Security

• Health Check offerings for remote monitoring of end user's technical environment or proactive system issue alerts

With this kind of authorization, Nextsense is able to help the customers in a better, easier, and quicker way, and to build better relationships and provide truly great service levels. The only requirement that the customers should fulfil is that they must have a current support and maintenance contract with Symantec in order to be able to receive these benefits.

• Streamlined assistance – our customers will receive value added services

• More internal resources avaliable – Nextsense will be the customers’ single point of contact, allowing more effective and efficient use of their resources and time

• Helps the customers increase the value and return on investments of Symantec technology

Now we are able to offer to our customers numerous value-added services such as:

Technical Assistance Partner Program by Daniela Gavrilovska


T

. 23

PROTECT your information...so you can FOCUS on businessSYMANTEC PROTECTION SUITE ENTERPRISE EDITION

. e-mail: [email protected] website: www.nextsense.comaddress: Partizanski Odredi 62, 1000 Skopje, Macedonia

phone: +389 2 3075 111; fax: +389 2 3075 333; Nextsense - Symantec Gold Partner

Safeguarding critical information is a key to driving your business and securing your future. We can offer you a solution that defends against all varieties of malware and security threats - while reducing your costs!

Our special 3-years-for-2 maintenance offer is available to new or renewing customers until the end of June through the Express License Buying program only.

The following products are eligible for this offer:

• Symantec™ Endpoint Protection

• Symantec™ Endpoint Protection Small Business Edition

• Symantec™ Protection Suite Enterprise Edition

• Symantec™ Protection Suite Small Business Edition

• Symantec™ Multi-tier Protection

• Symantec™ Multi-tier Protection Small Business Edition

Act now to take full advantage of the opportunities that a year’s free maintenance cover will offer you. Contact Nextsense as your authorized Symantec Distributor to find out more at [email protected] offer is valid until 30 June 2010.

GREAT3-YEARS-FOR-2MAINTENANCE OFFER.These days, you need more than just antivirus to protect your critical

business information. Stay ahead of the ever-changing threat

landscape with greater efficiency, cost savings, and confidence with

the new Symantec™ Protection Suite - market-leading endpoint

security, messaging security, and data and system protection

solution from Symantec. Designed to provide superior protection,

Symantec Protection Suite helps you completely protect, manage,

and recover the vital information your business depends on.

Symantec offers market-leading endpoint security, messaging

security, and data and system protection solutions designed to

provide superior protection for information in your Windows®

environment. Now get comprehensive protection all in one easy-to

deploy suite: the new Symantec™ Protection Suite Enterprise

Edition.

Symantec Protection Suite Enterprise Edition creates a protected

endpoint, messaging, and web environment that is secure against

today’s complex malware, data loss and spam threats, and is quickly

recoverable in the event of failure. Reduce the cost of securing your

environment and more effectively manage the inherent risks of

today’s IT infrastructures with Symantec’s market-leading

technologies.

Symantec Protection Suite Enterprise Edition reduces the cost of

securing your environment and helps you more effectively manage

the risk inherent in today’s IT infrastructures. By delivering

Symantec’s proven endpoint security, messaging security, and

system recovery technologies, it enables you to protect,

automatically control, and easily manage the information most

crucial to your business.

TKey Features• Proactive protection for laptops, desktops, servers, mobile devices, messaging and web environments that includes more than traditional antivirus and antispyware.

• Effective and accurate antispam and antivirus protection for email and instant messaging (IM). Advanced content filtering and data loss prevention further protects email and IM by identifying and controlling the flow of sensitive data.

• Web gateway security that protects organizations against Web 2.0 threats, including malicious software such as spyware, botnets, viruses, and other types of malware.

• Rapid data and system recovery recovers individual files and folders in seconds or complete Windows systems in minutes reliably and with confidence, even to dissimilar hardware or virtual environments - now including support for Windows 7.

• Flexible and scalable solution that provides granular control over policies and features, and makes them easily configurable and selectively deployable based on the needs of your environment.

Key Benefits• Multiple layers of protection from the market-leading endpoint security, messaging security, web, data loss prevention, and data and system recovery vendor.

• Eliminates environment complexity by deploying integrated essential endpoint and messaging security technologies as unified solutions with coordinated management.

• Automatic controls help you achieve, prove, and enforce adherence to IT policy and regulatory objectives with ease.

• Simplified implementation & operations by quickly deploying with minimal disruption to your environment through easy management and optimized utilization of system resources.

• Centrally manages backup and recovery tasks for multiple desktops/laptops across your entire organization.

product

22


T

. 23

PROTECT your information...so you can FOCUS on businessSYMANTEC PROTECTION SUITE ENTERPRISE EDITION

. e-mail: [email protected] website: www.nextsense.comaddress: Partizanski Odredi 62, 1000 Skopje, Macedonia

phone: +389 2 3075 111; fax: +389 2 3075 333; Nextsense - Symantec Gold Partner

Safeguarding critical information is a key to driving your business and securing your future. We can offer you a solution that defends against all varieties of malware and security threats - while reducing your costs!


The following products are eligible for this offer:

• Symantec™ Endpoint Protection

• Symantec™ Endpoint Protection Small Business Edition

• Symantec™ Protection Suite Enterprise Edition

• Symantec™ Protection Suite Small Business Edition

• Symantec™ Multi-tier Protection

• Symantec™ Multi-tier Protection Small Business Edition

Act now to take full advantage of the opportunities that a year’s free maintenance cover will offer you. Contact Nextsense as your authorized Symantec Distributor to find out more at [email protected] offer is valid until 30 June 2010.

Safeguarding critical information is a key to driving your business and securing your Safeguarding critical information is a key to driving your business and securing your future. We can offer you a solution that defends against all varieties of malware and future. We can offer you a solution that defends against all varieties of malware and security threats - while reducing your costs!


GREAT3-YEARS-FOR-2MAINTENANCE OFFER.These days, you need more than just antivirus to protect your critical

business information. Stay ahead of the ever-changing threat

landscape with greater efficiency, cost savings, and confidence with

the new Symantec™ Protection Suite - market-leading endpoint

security, messaging security, and data and system protection

solution from Symantec. Designed to provide superior protection,

Symantec Protection Suite helps you completely protect, manage,

and recover the vital information your business depends on.

Symantec offers market-leading endpoint security, messaging

security, and data and system protection solutions designed to

provide superior protection for information in your Windows®

environment. Now get comprehensive protection all in one easy-to

deploy suite: the new Symantec™ Protection Suite Enterprise

Edition.

Symantec Protection Suite Enterprise Edition creates a protected

endpoint, messaging, and web environment that is secure against

today’s complex malware, data loss and spam threats, and is quickly

recoverable in the event of failure. Reduce the cost of securing your

environment and more effectively manage the inherent risks of

today’s IT infrastructures with Symantec’s market-leading

technologies.

Symantec Protection Suite Enterprise Edition reduces the cost of

securing your environment and helps you more effectively manage

the risk inherent in today’s IT infrastructures. By delivering

Symantec’s proven endpoint security, messaging security, and

system recovery technologies, it enables you to protect,

automatically control, and easily manage the information most

crucial to your business.

T

Key Features• Proactive protection for laptops, desktops, servers, mobile devices, messaging and web environments that includes more than traditional antivirus and antispyware.

• Effective and accurate antispam and antivirus protection for email and instant messaging (IM). Advanced content filtering and data loss prevention further protects email and IM by identifying and controlling the flow of sensitive data.

• Web gateway security that protects organizations against Web 2.0 threats, including malicious software such as spyware, botnets, viruses, and other types of malware.

• Rapid data and system recovery recovers individual files and folders in seconds or complete Windows systems in minutes reliably and with confidence, even to dissimilar hardware or virtual environments - now including support for Windows 7.

• Flexible and scalable solution that provides granular control over policies and features, and makes them easily configurable and selectively deployable based on the needs of your environment.

Key Benefits• Multiple layers of protection from the market-leading endpoint security, messaging security, web, data loss prevention, and data and system recovery vendor.

• Eliminates environment complexity by deploying integrated essential endpoint and messaging security technologies as unified solutions with coordinated management.

• Automatic controls help you achieve, prove, and enforce adherence to IT policy and regulatory objectives with ease.

• Simplified implementation & operations by quickly deploying with minimal disruption to your environment through easy management and optimized utilization of system resources.

• Centrally manages backup and recovery tasks for multiple desktops/laptops across your entire organization.

product

22


Advanced Level:Event ManagementTHE TECHNOLOGY BEHIND THE EVENT MANAGEMENTDEPARTMENT OF EXPLORINGMACEDONIA.COM

Event management in Macedonia reached a new level with the introduction of the Nextsense’ powerful and intuitive technology and innovative approach that combined conference and event tourism with IT.

In Macedonia, companies, organizations and associations can organize their events, conferences and Hi-Tech presentations at a single point, effortlessly and cost- effectively.

Nextsense’ team of experienced developers deployed an online platform for event management integrating registration process with online payment and complete workflow for submission of abstracts.

All these technologies improve the performance of the ExploringMacedonia team as well as shorten the time needed for the organization of what would otherwise be long and complex process. Event management with ExploringMacedonia.com has become an easy and pleasant process, a solution to many companies and organizations, for their planning, budgeting and execution of small and high scale events.

E

Abstract book

Advanced payment

Rooming list /Booking list

Registration form

Abstracts

Submit Approve Publish

Registration

Abstract material

Credit card paymentPayment plat form

Online Fax E-mail

Accomodation Transfers Tours

Conference organizer

Website Participant

Event organisation via exploringmacedonia.com

ExploringMacedonia.com is a one stop shop

for all your travel needs in Macedonia. We

can offer a variety of accommodation

options, rent-a- car and transfer services,

guided personalized tours, boat tours on

Lake Ohrid, wine tours including unlimited

wine and lunch/ dinner at a winery, recre-

ational tours: biking, hiking, paragliding

and visits to the most beautiful churches,

mosques and monuments in Macedonia,

from the Neolith, Roman, Byzantine and

more recent history.


Windows Live Messenger offers targeted advertising through Httpool Macedonia.

By „targeting“ we mean that we can show ads to different age groups and gender. Targeted advertising is becoming more and more popular in this region, because it gives very good results. Macedonia is the leader in the region with 650.000 active accounts on Live Messenger.

Messenger offers many options and variations for interesting and new type of advertising. One of these options is the advertising through Messenger Tab.

A Messenger Tab allows clients to host their own content using Windows Live Messenger as a distribution vehicle via a Tab icon. When users click on the Tab icon, a new window, filled with advertising content opens.

Tabs are a unique ad experience in Messenger. They offer the reach while delivering a rich and deep content experience within Messenger.

Start conversations with your target audience


In October 2009, Httpool has become a major representative for advertising on Windows Live Messenger in the region.

httpool.com.mk

High visibility – Every Windows Live Messenger

user sees Tabs, when they are in the client

Brand association with Windows Live Messenger and content integration – The Tab

icon is integrated into the Messenger client and

appears below the What’s New feed

Control - Advertisers have the option to create

and host the Tabs themselves

Ad served functionality - Tabs have targeting

functionality. With targeting capabilities, more

relevant messages will be delivered to users.

Advertisers will be able to reach different

audience with different messages

AD

VE

RT

ISM

EN

T

Advertise with Windows Live Messenger and start conversations with your target audience.

Clicks to Tab icons and Tab icon impressions can be measured via ad report for each individual Tab icon.

InternetMarketingGlossary SEEbiz.net.mk

KEY BENEFITS

The Internet Marketing Glossary in macedonianlanguage is available on the SEEbiz.net.mk portal

Ad views (impressions)_

Number of times an ad banner is downloaded and most probably seen by visitors

Click-through-rate (CTR)_

The percentage, or number of clicks divided by number of times the ad banner is seen. For example, imagine 10 people do a web search. In response, they see links to a variety of web pages. Three of the 10 people all choose one particular link. That link then has a 30 percent click-through-rate

Cost per click (CPC)_

Online payment model by which advertisers pay for each click through made on their advertisement

Cost per impression (CPI)_

Online payment model by which advertisers pay for each impression

CPM_

Cost per thousand impressions - Online payment model by which advertisers pay for every 1000 impressions

Frequency cap_

The maximum number of times or length of time that one or related advertisement will be shown to a site visitor

Hyperlink_

HTML code that when clicked on, redirects one’s browser to another web page. Most banners are hyperlinked to the advertiser’s web page

Hits_

A hit occurs when some person opens (downloads) a Web page for viewing in his/her Internet browser. For example, a Web page containing text and three images, registers four hits - one hit for the HTML page and one for each graphic file. Hits are not the best measure of how many people are visiting your site. However, they do tell you exactly what your visitors are viewing

Landing page_

The page on a web site where one is taken after clicking on an advertisement. While this can be any page, it is often a page designed to expand on the service or product mentioned in the initial advertisement

by

Sanja BožikProject Manager,

Httpool Macedonia

WWe integrate various modules:

● Registration process

● Abstract workflow process including Submittion, Approval and Publishing

● Payment process, for advanced and complete payment

● Web site

The conference organizer receives:

● List of registered participants

● Advanced payments, processed online through ExploringMacedonia, by fax or e-mail

● Rooming list

● Transfer list, for transfers from/to airport

● Booking list, for all extra activities

● Abstract book

We also provide:

● Accommodation (logistics and tracking)

● Venue selection and facilities

● Catering

● Transfers and transport

● Extracurricular activities (tours, sailing, wine tasting, ...)


BUSINESS KNOW-HOW PORTAL

by Nora Buklevska

25

Modern facilities. Modern facilities. Modern facilities. Modern facilities. Modern facilities. Modern facilities. Modern facilities. Modern facilities. Modern facilities. Modern facilities. Modern facilities. Modern facilities. Modern facilities. Modern facilities. Modern facilities. Networking. Networking. Networking. Networking. Networking. Networking.

Ideas. Progress. Ideas. Progress. Ideas. Progress. Ideas. Progress. Ideas. Progress. Ideas. Progress. Ideas. Progress. Networking.

Ideas. Progress. Networking. Networking.

Ideas. Progress. Networking. Networking.

Ideas. Progress. Networking.

Communication.Communication.Communication.Communication.Communication.Communication.Communication.Communication.Communication.Ideas. Progress.

Communication.Ideas. Progress. Ideas. Progress.

Communication.Ideas. Progress. Ideas. Progress.

Communication.Ideas. Progress.

Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite Traditional exquisite food and wine. food and wine. food and wine. food and wine. food and wine. food and wine. food and wine. food and wine. food and wine. food and wine. food and wine. food and wine. food and wine. food and wine. food and wine. food and wine. food and wine.

Traditional exquisite food and wine.

Traditional exquisite Traditional exquisite food and wine.










Traditional exquisite

Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery Seasonal tours. Winery day. Sailing. day. Sailing. day. Sailing. day. Sailing. day. Sailing. day. Sailing. day. Sailing. day. Sailing. day. Sailing. day. Sailing. day. Sailing. day. Sailing. day. Sailing. day. Sailing.

Seasonal tours. Winery day. Sailing.

Seasonal tours. Winery Seasonal tours. Winery day. Sailing.










Seasonal tours. Winery

Conventional Conventional Conventional Conventional Conventional Conventional Conventional Conventional Conventional Conventional day. Sailing.

Conventional day. Sailing. day. Sailing.







Conventional day. Sailing.

and original and original and original and original entertainment. Field entertainment. Field entertainment. Field entertainment. Field entertainment. Field entertainment. Field entertainment. Field entertainment. Field entertainment. Field entertainment. Field entertainment. Field entertainment. Field entertainment. Field entertainment. Field entertainment. Field entertainment. Field entertainment. Field

and original entertainment. Field

and original and original entertainment. Field

and original and original entertainment. Field

and original

trips. trips. trips. trips. Team building.Team building.Team building.Team building.Team building.Team building.

trips. Team building.

trips. trips. Team building.

trips.

Advanced Level:Event ManagementAdvanced Level:Advanced Level:Advanced Level:THE TECHNOLOGY BEHIND THE EVENT MANAGEMENTDEPARTMENT OF EXPLORINGMACEDONIA.COM

Event management in Macedonia reached a new level with the introduction of the Nextsense’ powerful and intuitive technology and innovative approach that combined conference and event tourism with IT.

In Macedonia, companies, organizations and associations can organize their events, conferences and Hi-Tech presentations at a single point, effortlessly and cost- effectively.

Nextsense’ team of experienced developers deployed an online platform for event management integrating registration process with online payment and complete workflow for submission of abstracts.

All these technologies improve the performance of the ExploringMacedonia team as well as shorten the time needed for the organization of what would otherwise be long and complex process. Event management with ExploringMacedonia.com has become an easy and pleasant process, a solution to many companies and organizations, for their planning, budgeting and execution of small and high scale events.

E

Abstract book

Advanced payment

Rooming list /Booking list

Registration form

Abstracts

Submit Approve Publish

Registration

Abstract material

Credit card paymentPayment plat form

Online Fax E-mail

Accomodation Transfers Tours

Conference organizer

Website Participant

Event organisation via exploringmacedonia.com

ExploringMacedonia.com is a one stop shop

for all your travel needs in Macedonia. We

can offer a variety of accommodation

options, rent-a- car and transfer services,

guided personalized tours, boat tours on

Lake Ohrid, wine tours including unlimited

wine and lunch/ dinner at a winery, recre-

ational tours: biking, hiking, paragliding

and visits to the most beautiful churches,

mosques and monuments in Macedonia,

from the Neolith, Roman, Byzantine and

more recent history.


Windows Live Messenger offers targeted advertising through Httpool Macedonia.

By „targeting“ we mean that we can show ads to different age groups and gender. Targeted advertising is becoming more and more popular in this region, because it gives very good results. Macedonia is the leader in the region with 650.000 active accounts on Live Messenger.

Messenger offers many options and variations for interesting and new type of advertising. One of these options is the advertising through Messenger Tab.

A Messenger Tab allows clients to host their own content using Windows Live Messenger as a distribution vehicle via a Tab icon. When users click on the Tab icon, a new window, filled with advertising content opens.

Tabs are a unique ad experience in Messenger. They offer the reach while delivering a rich and deep content experience within Messenger.



In October 2009, Httpool has become a major representative for advertising on Windows Live Messenger in the region.

httpool.com.mk

High visibility – Every Windows Live Messenger

user sees Tabs, when they are in the client

Brand association with Windows Live Messenger and content integration – The Tab

icon is integrated into the Messenger client and

appears below the What’s New feed

Control - Advertisers have the option to create

and host the Tabs themselves

Ad served functionality - Tabs have targeting

functionality. With targeting capabilities, more

relevant messages will be delivered to users.

Advertisers will be able to reach different

audience with different messages

AD

VE

RT

ISM

EN

T

Advertise with Windows Live Messenger and start conversations with your target audience.

Clicks to Tab icons and Tab icon impressions can be measured via ad report for each individual Tab icon.

InternetMarketingGlossary SEEbiz.net.mk

KEY BENEFITS

The Internet Marketing Glossary in macedonianlanguage is available on the SEEbiz.net.mk portal

Ad views (impressions)_

Number of times an ad banner is downloaded and most probably seen by visitors

Click-through-rate (CTR)_

The percentage, or number of clicks divided by number of times the ad banner is seen. For example, imagine 10 people do a web search. In response, they see links to a variety of web pages. Three of the 10 people all choose one particular link. That link then has a 30 percent click-through-rate

Cost per click (CPC)_

Online payment model by which advertisers pay for each click through made on their advertisement

Cost per impression (CPI)_

Online payment model by which advertisers pay for each impression

CPM_

Cost per thousand impressions - Online payment model by which advertisers pay for every 1000 impressions

Frequency cap_

The maximum number of times or length of time that one or related advertisement will be shown to a site visitor

Hyperlink_

HTML code that when clicked on, redirects one’s browser to another web page. Most banners are hyperlinked to the advertiser’s web page

Hits_

A hit occurs when some person opens (downloads) a Web page for viewing in his/her Internet browser. For example, a Web page containing text and three images, registers four hits - one hit for the HTML page and one for each graphic file. Hits are not the best measure of how many people are visiting your site. However, they do tell you exactly what your visitors are viewing

Landing page_

The page on a web site where one is taken after clicking on an advertisement. While this can be any page, it is often a page designed to expand on the service or product mentioned in the initial advertisement

by

Sanja BožikProject Manager,

Httpool Macedonia

WWe integrate various modules:

● Registration process

● Abstract workflow process including Submittion, Approval and Publishing

● Payment process, for advanced and complete payment

● Web site

The conference organizer receives:

● List of registered participants

● Advanced payments, processed online through ExploringMacedonia, by fax or e-mail

● Rooming list

● Transfer list, for transfers from/to airport

● Booking list, for all extra activities

● Abstract book

We also provide:

● Accommodation (logistics and tracking)

● Venue selection and facilities

● Catering

● Transfers and transport

● Extracurricular activities (tours, sailing, wine tasting, ...)


BUSINESS KNOW-HOW PORTAL

by Nora Buklevska

25


Nextsense InternshipProgram

In today’s fast world, an education needs to be more than just book study.

Career prospects need to hit the ground running and be well acclimatized to

their chosen career path. We are all beginners when we enter the world of

business, when we start thinking which career path to take. An internship

can be only a true learning experience.

We have very positive experience with our interns and internship program

here in Nextsense. Gaining experience is very important part before starting the exact job that the students have applied

for. We are aware that theory and practice are two different things and when we finish college as undergraduates we are

not completely ready to enter the world called job. Nextsense has well developed scheme and organized procedures for

implementing the internship program. We have signed memos for collaborations with the Faculty of Electrical

Engineering and Information Technologies - FEIT, the Business Academy Smilevski (BAS Academy), and also MASIT, the

ICT Chamber of Macedonia where we are a member organisation. This collaboration with these institutions both private

and state has contributed in the development of both Nextsense and the students. The success of the internship

programs is due to the fact that Nextsense treats its interns as its employees. Each student has a mentor from the

department where the internship is being performed. All Nextsense mentors have passed the mentor training.

Symantec Technical Accreditations

STS Symantec Backup Exec 12 for Windows Servers STS Symantec Backup Exec System Recovery 6.5 STS Symantec Backup Exec System Recovery 8.5 STS Symantec Endpoint Protection 11 STS Symantec Enterprise Vault 2007 STS Symantec Enterprise Vault 8.0 for Exchange STS Symantec Mail Security 8300 Series STS Symantec Network Access Control 11 STS Symantec Security Information Manager 4.5

Member ofMASIT - Macedonian ICT Chamber of Commerce

MHRA - Macedonian Human Resources Association

Macedonian Chambers of CommerceStandardization Institute of the Republic of MacedoniaAmCham Macedonia - American Chamber of Commerce in

Macedonia

ITSMF – IT Service Management Forum, Macedonian Chapter

Symantec Sales Awards / Accreditations

SSE Symantec Backup Exec 12.5 for Windows Servers SSE Symantec Backup Exec System Recovery 8 SSE Symantec Brightmail Gateway SSE Symantec Control Compliance Suite 9 SSE Symantec Endpoint Protection 11 SSE Symantec Enterprise Vault 8 SSE Symantec Mail Security for Microsoft Exchange 6 SSE Symantec Mail Security for SMTP 5 SSE Symantec Network Access Control 11 SSE Symantec Protection Suite SSE Symantec Security Information Manager 4.5 SSE+ Symantec Backup Exec System Recovery 8.5 SSE+ Symantec Endpoint Protection 11 SSE+ Symantec Endpoint Protection Small Business Edition 12 SSE+ Symantec Enterprise Vault 8

Microsoft competencies and specializations

Licensing Solutions• License Delivery

Security Solutions• Infrastructure Security

Microsoft Business Solutions• Microsoft Dynamics CRM

Networking Infrastructure Solutions

Learning Solutions

Mobility Solutions

Advanced Infrastructure Solutions• Active Directory and Identity Management• Exchange Migration and Deployment

Custom Development Solutions• Web Development

Information Worker Solutions

COMPETENCES

est. 2001

For me, being offered the job after an internship program was in a

way verification of the success of the program and

acknowledgement of my dedication. It was accomplishment of my

first milestone and I expect to learn more and to improve my working

skills. I was part of Nextsense Internship program for 3 months. I was

privileged to be professionally engaged in a very complex project

which is completely new in our country, both from technological as

well as organizational point of view. I am very satisfied with the

program, the communication with the mentor and the colleagues. The

organizational structure and the workflow are excelent. It is very

healthy environment to work in.” Iva Lozanovska, Nextsense intern,

now employed with the company.

I was very well accepted from the very start of my

internship program here in Nextsense. I was an intern for

3 months, and I am proud to say that now I am a Nextsense

employee. My mentor was always there to answer all my

questions and to guide me through all the activities. The most

important thing I have learned here were specific professional

skills, which naturally lead to my employment here. The

internship program was sort of a test of how it is like to be part

of a large company, part of a team. I hope that I can further

expand on the know-how and experience that I have gained

during the intenship period.” Sofija Mileva, Nextsense intern,


Nextsense profile

Our successful internship program consists of the following important items:

• Confidentiality and Security Agreements

• Introduction to the staff

• Safety Issues in terms of the Law

• General Code of Conduct

• Dress Code

• Normal business hours and lunch hours

We have had around 25 interns who have been engaged from one to six

months, and 9 of which have been employed on a permanent basis. An

internship can only be a true learning experience if constructive

feedback is provided. An effective evaluation focuses on the interns’

learning objectives that are identified at the start of the internship. Our

mentors always take time to evaluate the student and address their

accomplishments and weaknesses. I strongly believe that an internship

should be mandatory in every degree plan. Not only do student interns

lend a helping hand in our day to day business activities, but they

contribute their ideas and give a fresh vantage point to our business.

The internship not only allows you to work hard and gain experience,

but it also improves your self confidence as a professional in your

chosen career path.

Jan L.A. van de Snepscheut

“In theory there is no difference between theory and practice. But, in practice, there is.”

Iskra TrajkoskaHR Manager, Nextsense

csr

26


Nextsense InternshipProgram

In today’s fast world, an education needs to be more than just book study.

Career prospects need to hit the ground running and be well acclimatized to

their chosen career path. We are all beginners when we enter the world of

business, when we start thinking which career path to take. An internship

can be only a true learning experience.

We have very positive experience with our interns and internship program

here in Nextsense. Gaining experience is very important part before starting the exact job that the students have applied

for. We are aware that theory and practice are two different things and when we finish college as undergraduates we are

not completely ready to enter the world called job. Nextsense has well developed scheme and organized procedures for

implementing the internship program. We have signed memos for collaborations with the Faculty of Electrical

Engineering and Information Technologies - FEIT, the Business Academy Smilevski (BAS Academy), and also MASIT, the

ICT Chamber of Macedonia where we are a member organisation. This collaboration with these institutions both private

and state has contributed in the development of both Nextsense and the students. The success of the internship

programs is due to the fact that Nextsense treats its interns as its employees. Each student has a mentor from the

department where the internship is being performed. All Nextsense mentors have passed the mentor training.

Symantec Technical Accreditations

STS Symantec Backup Exec 12 for Windows Servers STS Symantec Backup Exec System Recovery 6.5 STS Symantec Backup Exec System Recovery 8.5 STS Symantec Endpoint Protection 11 STS Symantec Enterprise Vault 2007 STS Symantec Enterprise Vault 8.0 for Exchange STS Symantec Mail Security 8300 Series STS Symantec Network Access Control 11 STS Symantec Security Information Manager 4.5

Member ofMASIT - Macedonian ICT Chamber of Commerce

MHRA - Macedonian Human Resources Association

Macedonian Chambers of CommerceStandardization Institute of the Republic of MacedoniaAmCham Macedonia - American Chamber of Commerce in

Macedonia

ITSMF – IT Service Management Forum, Macedonian Chapter

Symantec Sales Awards / Accreditations

SSE Symantec Backup Exec 12.5 for Windows Servers SSE Symantec Backup Exec System Recovery 8 SSE Symantec Brightmail Gateway SSE Symantec Control Compliance Suite 9 SSE Symantec Endpoint Protection 11 SSE Symantec Enterprise Vault 8 SSE Symantec Mail Security for Microsoft Exchange 6 SSE Symantec Mail Security for SMTP 5 SSE Symantec Network Access Control 11 SSE Symantec Protection Suite SSE Symantec Security Information Manager 4.5 SSE+ Symantec Backup Exec System Recovery 8.5 SSE+ Symantec Endpoint Protection 11 SSE+ Symantec Endpoint Protection Small Business Edition 12 SSE+ Symantec Enterprise Vault 8

Microsoft competencies and specializations

Licensing Solutions• License Delivery

Security Solutions• Infrastructure Security

Microsoft Business Solutions• Microsoft Dynamics CRM

Networking Infrastructure Solutions

Learning Solutions

Mobility Solutions

Advanced Infrastructure Solutions• Active Directory and Identity Management• Exchange Migration and Deployment

Custom Development Solutions• Web Development

Information Worker Solutions

COMPETENCES

est. 2001

For me, being offered the job after an internship program was in a

way verification of the success of the program and

acknowledgement of my dedication. It was accomplishment of my

first milestone and I expect to learn more and to improve my working

skills. I was part of Nextsense Internship program for 3 months. I was

privileged to be professionally engaged in a very complex project

which is completely new in our country, both from technological as

well as organizational point of view. I am very satisfied with the

program, the communication with the mentor and the colleagues. The

organizational structure and the workflow are excelent. It is very

healthy environment to work in.” Iva Lozanovska, Nextsense intern,


I was very well accepted from the very start of my

internship program here in Nextsense. I was an intern for

3 months, and I am proud to say that now I am a Nextsense

employee. My mentor was always there to answer all my

questions and to guide me through all the activities. The most

important thing I have learned here were specific professional

skills, which naturally lead to my employment here. The

internship program was sort of a test of how it is like to be part

of a large company, part of a team. I hope that I can further

expand on the know-how and experience that I have gained

during the intenship period.” Sofija Mileva, Nextsense intern,


profile

Our successful internship program consists of the following important items:

• Confidentiality and Security Agreements

• Introduction to the staff

• Safety Issues in terms of the Law

• General Code of Conduct

• Dress Code

• Normal business hours and lunch hours

We have had around 25 interns who have been engaged from one to six

months, and 9 of which have been employed on a permanent basis. An

internship can only be a true learning experience if constructive

feedback is provided. An effective evaluation focuses on the interns’

learning objectives that are identified at the start of the internship. Our

mentors always take time to evaluate the student and address their

accomplishments and weaknesses. I strongly believe that an internship

should be mandatory in every degree plan. Not only do student interns

lend a helping hand in our day to day business activities, but they

contribute their ideas and give a fresh vantage point to our business.

The internship not only allows you to work hard and gain experience,

but it also improves your self confidence as a professional in your

chosen career path.

Jan L.A. van de Snepscheut

“In theory there is no difference between theory and practice. But, in practice, there is.”

Iskra TrajkoskaHR Manager, Nextsense

csr

26

nextnews 02 | april 2010

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