Download - nrby for field technicians
© 2015
for field techniciansin the utilities industry
2© 2016
nrby for field technicians is…
an app tailored for field techs within the utilities industryto create & share real-time information
to save time and improve safety.
think of Waze™
but only for field techs!
3© 2016
PowerOutage
Broken Pole
Low Hanging Wire
Low Feeder
Tree Down
BlownTransformer
Voltage on Pole
Fire FloodingGas Odor
SAFETYHAZARDS
Road Closed
Traffic
Police Activity
Accident
Construction
ROADWAYS
Other POIs
Gas StationRestaurant
POINTS OF INTEREST
Property Manager
Angry Dog
Caution
Lock Box
Low Drop
CUSTOMERPREMISE
icons available to field technicians
Need Medical Send Help
I’m OK
PERSONAL SAFETY
EquipmentSpecifications
GeneratorCell TowerAmplifier
ServiceNode
LashingWire
OUTSIDE PLANT
4© 2016
With one tap, field techs create & share Icons with their peers
Private - only the field tech who creates the Icon sees it
Company - only field techs within your company would see the Icon
Industry - any tech within the utilities industry using nrby would see the Icon
All content is generated
by field technicians
5© 2016
Any field tech can update the status of each Icon in real-time
In addition, custom workflows can be used to automatically update the Icon's status & age lifecycle
Field techs add pictures, videos & comments to all Icons
This builds a shared library of content for each Icon so all field techs using nrby remember important details & can share the most current information available in the field in real-time
Field technicians can
elect to receive an alert
(vibration or sound)
when they approach
nearby Icons
Icons are named, categorized and the street address is automatically presented
6© 2016
free mobile app for your field techs
this approach ensures…
fast adoption in the field
allows techs to self-select usage
allows management to subscribe to an active deployment of field techs
7© 2016
Mobile AppFree
No charge to field techs
EnterpriseSubscription
CustomSubscription +
Services
Create, update, relocate & delete Icons
Safety, Personal Safety, POIs, Outside Plant, Customer Premise & Roadways
Custom Icon creation
Share Icons
Private, Company & Industry sharing models
"still there?" - update Icon status in real-time
Assign Icon attributes
Geocode – assign Icon’s street address & latitude/longitude
Date/time stamp – documents Icon’s creation, updates, relocations, "still there?"s & deletion
Time to Live – set standard (free) and/or custom Icon lifecycle standard only
Geofence – creates a standard (free) and/or custom alert radius for the Icon standard only
Tag – categorizes & associates additional meaning to an Icon
Custom field creation
Activate IconsGeofence alerts – initiate standard (free) and/or custom enter/exit notification sounds & messages
standard only
Workflow rules – configure triggers to automatically update the Icon's status & age lifecycle. Triggers can also be integrated with back office systems using nrby’s API
60-Day Free Trial
8© 2016
Mobile AppFree
No charge to field techs
EnterpriseSubscription
CustomSubscription +
Services
Create, update & delete content associated to an Icon
Comments
Pictures 2 MB/file 10 MB/file Unlimited
Videos 2 MB/file 10 MB/file Unlimited
Audio 2 MB/file 10 MB/file Unlimited
Website URL
Share the content associated to an Icon
Private, Company & Industry sharing models
Assign content attributes
Geocode – assign content’s latitude/longitude
Date/time stamp – documents content's creation, updates & deletion
Tag – categorizes & associates additional meaning to content
Activate content
Workflow rule – configure triggers to automatically update the content’s status. Triggers can also be integrated with back office systems using nrby’s API
Unlimited number of mobile app users (field techs)
60-Day Free Trial
9© 2016
Web PortalEnterpriseSubscription
CustomSubscription +
Services
Administrative ViewMaster data management – create, update, relocate & delete all Company Icons, content associated with Company Icons & non-Private sharing model assignments
Master attribute management – create, update, relocate & delete all Icon content assignments (time to live, tag and geofence)
Master activation management – create, update, relocate & delete all geofence alerts and workflow rules
User role hierarchy – define field tech's visibility according to your organizational structure & issue role-specific limitations (read-only, cannot delete Icons or content, cannot share Icons or content Industry-wide, etc.)
Whitelabel configuration – customize labels & logo usage and naming convention for Icons, content, tags and geofencing
Service areas – establish Company-specific geographic areas of service for geofencing, workflow rules and role assignments
Operational ViewAsset location – real-time visibility of Company & Industry-shared Icons & content on a map
Field tech location – on-demand visibility of Company field techs on a map within a service area and during working hours
MessagingLocation-based messaging – send Company-specific messages & videos by role/service area/other criteria and time stamp field technician acknowledgment
Push notifications – enable real-time updates to nearby Company-specific field technicians about Icon/content changes
60-Day Free Trial
10© 2016
Web PortalEnterpriseSubscription
CustomSubscription +
Services
Dashboards & Reports
Analytics – gauge field technician adoption and Icon & content usage over time
Reporting – calculate Icon, content, tag, geofence aging, enter/exit events & workflow rule metrics and export to Excel
Auditing – track all date/time stamps for Icons, content, geofences, users
Archiving – custom reports & exporting on archived objects
Systems AdministrationData encryption – all data collected by Company field technicians using the nrby app can be encrypted
RSS feed – nrby on-demand updates
API access – nrby can be integrated with your company intranet and back office systems (field service management, order management, GIS, etc.) to create/edit/delete Icons, content & attributes and automate workflow rules
SDK access – nrby can be integrated with your existing iOS or Android mobile apps
User authentication – use nrby's API to authenticate Company users with back office systems and automate workflow rules
Off-site storage – all data collected by Company field technicians using the nrby app can be stored at an off-site location
Unlimited number of web portal users (supervisors, operations, etc.)
60-Day Free Trial
11© 2016
next steps1) there is nothing to sign to get started…
• place our mobile app where your field techs can download it
• send an email to as many field techs as you would like with a schedule for the online training sessions
2) we will host online training sessions to show your field techs how to use the app and the benefits to them & their peers
• our app is very intuitive, so some techs may not need to attend online training sessions
• your field techs can contact our support team directly and access our library of in-app training videos right from their phone
12© 2016
next steps3) while your field techs are using our mobile app, your
supervisors & operations management team will have free access to our web portal during a 60-day trial
• we will host a Web Portal Walkthrough online meeting to show your team how to use all of the key features of the web portal (Administrative View, Operational View, Messaging, etc.)
note: we encourage field techs begin using our free mobile app for about 10 days before we host the Web Portal Walkthrough
13© 2016
Disaster Recovery
Service Maintenance
Location-based Msgs
Power Supply Mgmt
Customer Safety
Sales & Marketing Engineering Notebook
Employee Safety
nrby can also be used by other groups