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Organizational Behavior
Communication
Student Study Slideshow
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Functions of Communication
Communication
The transference and the understandingof meaning
Communication Functions: Control member behavior
Foster motivation for what is to be done
Provide a release for emotionalexpression
Provide information needed to makedecisions
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Communication Channels
Channel The medium selected by the sender through
which the message travels to the receiver
Types of Channels
Formal Channels Are established by the organization and transmitmessages that are related to the professional activitiesof members
Informal Channels Used to transmit personal or social messages in the
organization. These informal channels are spontaneousand emerge as a response to individual choices
Direction of Communication: Upward, downward and laterally through the
organization All rights reserved by Meghal
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Interpersonal Communication
Oral Communication Advantages: Speed and feedback
Disadvantage: Distortion of the message
Written CommunicationAdvantages: Tangible and verifiable
Disadvantages: Time-consuming and lacksfeedback
Nonverbal Communication Advantages: Supports other communications and
provides observable expression of emotions andfeelings
Disadvantage: Misperception of body languageor gestures can influence receivers interpretationof message
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Nonverbal Communication
Body Movement Unconscious motions that provide meaning
Shows extent of interest in another and relativeperceived status differences
Intonations and Voice Emphasis The way something is said can change meaning
Facial Expressions Show emotion
Physical Distance between Sender andReceiver Depends on cultural norms
Can express interest or statusExhibit 11-2
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Electronic Communications: E-
mail E-mail
Advantages: Quickly written, sent, and stored;low cost for distribution
Disadvantages:
Messages are easily and commonly misinterpreted Not appropriate for sending negative messages
Overused and overloading readers
Removes inhibitions and can cause emotional responsesand flaming
Difficult to get emotional state understood emoticons
Non-private: e-mail is often monitored and may beforwarded to anyone
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Electronic Comms: Instant/Text
MessagingForms of real time communication ofshort messagesthat often use portable communication devices
Explosive growth in business use
Fast and inexpensive means of communication
Can be intrusive and distracting Easily hacked with weak security
Can be seen as too informal
Instant Messaging
Immediate e-mail sent to receivers desktop or device
Text Messages Short messages typically sent to cell phones or other
handheld devices
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Electronic Comms: Networking
Software Linked systems organically spread
throughout the nation and world that can beaccessed by a PC
Includes: Social networks like MySpace and Facebook
Professional networks like Zoominfo and Ziggs
Corporate networks such as IBMs BluePages
Key Points: These are public spaces anyone can see what
you post
Can be used for job application screening
Avoid over stimulating your contacts All rights reserved by Meghal
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Electronic Comms: Blogs and
Videoconferencing Blogs: websites about a single person (or
entity) that are typically updated daily A popular but potentially dangerous activity:
Employees may post harmful information
Such comments may be cause for dismissal
No First Amendment rights protection Can be against company policy to post in the blog during
company time and on company equipment/connections
Videoconferencing: uses live audio and video
Internet streaming to create virtual meetings Now uses inexpensive webcams and laptops in
place of formal videoconferencing rooms
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Barriers to Effective
Communication Filtering
A senders manipulation of information so that it willbe seen more favorably by the receiver
Selective Perception People selectively interpret what they see on the
basis of their interests, background, experience, andattitudes
Information Overload A condition in which information inflow exceeds an
individuals processing capacity
Emotions How a receiver feels at the time a message is
received will influence how the message isinterpreted.
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More Barriers to Effective
Communication Language
Words have different meanings todifferent people.
Communication Apprehension Undue tension and anxiety about oral
communication, written communication, orboth
Gender Differences Men tend to talk to emphasize status
while women talk to create connections
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Summary and Managerial
Implications The less employees are uncertain, the
greater their satisfaction; goodcommunication reduces uncertainty!
Communication is improved by:
Choosing the correct channel Being a good listener
Using feedback
Potential for misunderstanding in electroniccommunication is higher than for traditional
modes There are many barriers to international
communication that must be overcome
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AABHAR !!!!
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