OptimumWarranty
For Automotive, PowerSports and RV OEMs and Dealers
© 2006 Optimum Info Solutions. All Rights Reserved.
Introduction
OptimumWarranty
Helps OEMs, Dealers and Suppliers collaborate on complete Warranty process chain
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© 2006 Optimum Info Solutions. All Rights Reserved. 3
Issu
e /
Doc
umen
t Man
agem
ent
Claims ProcessingCollaboration (OEM / Dealers / Suppliers)
Claim EntryPre-Auth Claim Processing
Parts Return Parts Replacement Cost Recovery Payments
Production DetailsWarranty Registration
Master Data (Parts / Labor / Model / Campaign / Price List)
NH
TSA
Trea
d Re
porti
ng
System Setup
Trend Analysis
Analysis & Reporting
Quality Analysis Operational Reports
System Administration and Monitoring
© 2006 Optimum Info Solutions. All Rights Reserved.
Benefits of OptimumWarranty
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Cost SavingsImproved Productivity
Improved Communication
Close Monitoring of Claims
Increased Supplier Cost Recovery
Improved Customer & User Satisfaction
© 2006 Optimum Info Solutions. All Rights Reserved.
Pre-Auth Request
Claim EntryClaim
ProcessingSubmit
Pre-Auth Processing
Submit
Request Clarification
Convert to Claim
Pre-Auth Approved
Approved
Denied End
Request Clarification
Claim Approved
Claim Denied End
Payment Processing
Parts ReturnParts
Replacement
Supplier Cost
Recovery
TREAD Reporting
Start
Warranty Process Flow
Pre-Auth
?
No
Yes
Warranty Transactions
© 2006 Optimum Info Solutions. All Rights Reserved.
Production Details & Warranty Registration
Record Production information for each Unit produced Make / Model / Model Year
information
Production details
Technical details at each VIN level
Record Warranty details for each registered VIN Warranty Effective Date
Track Vehicle History History of all Claims on a
specific VIN
© 2006 Optimum Info Solutions. All Rights Reserved.
Claims Entry
Dealers can enter Claims or a Pre-Authorization to get approval on non-standard operations
Claims can be entered directly in the online system
Record any number of Operations and Parts information
Can also attach additional comments, documents
Once the Claim information is complete, they can be “Submitted” for Processing
© 2006 Optimum Info Solutions. All Rights Reserved.
Claim Processing
Claims Administrator can review submitted claims
Collaborate with dealers if additional clarifications are required
Record “allowed” claim amount
Approve / Deny Claims
Claims Approval will automatically generate
RMA for Parts Return
Replacement Orders
Supplier Recovery Debit Memo
© 2006 Optimum Info Solutions. All Rights Reserved.
Return Material Authorization (RMA)
RMA Tracks return of Failure Parts from Dealers to OEMs Parts Warehouse
Track various status: New Authorized Shipped Received
Track Shipping details and shipping costs
Record Part condition when Part is received
© 2006 Optimum Info Solutions. All Rights Reserved.
Replacement Order
Replacement Order tracks shipment of replacement parts from OEM’s Parts Warehouse to Dealers for a specific Claim
Track various status: New Authorized Shipped Received
Track Shipping details
© 2006 Optimum Info Solutions. All Rights Reserved.
Supplier Cost Recovery
Link Suppliers to Failure Parts
Obtain Supplier Warranty policy
Collaborate with Suppliers on Failure details
Generate Debit Memo for Cost Recovery
Track receipt of payments
Analysis & Reporting
© 2006 Optimum Info Solutions. All Rights Reserved.
Operational Reports
Claims Reports
RMA Reports
Replacement Order Reps
Cost Recovery Reports
All Reports are exportable to Excel / PDF / Printer
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© 2006 Optimum Info Solutions. All Rights Reserved.
Analysis & Drill-down
Warranty Trend Analysis & Drill-down Claims Paid
Cost Recovery
$/Claim
# Claims
Quality Matrix Model-wise Failures
System-wise Failures
Pereto-Analysis Failure Reasons
Failure System
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Summary
© 2006 Optimum Info Solutions. All Rights Reserved.
Summary of Features
Warranty Registration
Claims Entry
Claims Processing
Parts Return tracking
Parts Replacement tracking
Supplier Cost Recovery
Issue Management
Vehicle History
Analysis and Reporting
Tread Reporting Interface
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© 2006 Optimum Info Solutions. All Rights Reserved.
Benefits
Improved visibility and transparency of information across the complete Warranty Chain from Dealers to OEMs to Parts Suppliers
Access to detailed information to help in Product quality improvement
Online collaboration and quicker resolution of warranty claims will lead to improved customer satisfaction
Improved efficiency will reduced cost of processing warranty claims
OEMs can reduce costs by easily identifying errors in claims
Analyze overall cost of product quality over a long period of time through Trend Analysis
Root Cause analysis through Quliaty Matrix and Pereto-Charts and drill-down capability . This will help reduce cost of failures.
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© 2006 Optimum Info Solutions. All Rights Reserved. 19