optimumwarranty for automotive, powersports and rv oems and dealers

OptimumWarranty

For Automotive, PowerSports and RV OEMs and Dealers

© 2006 Optimum Info Solutions. All Rights Reserved.

Introduction

OptimumWarranty

Helps OEMs, Dealers and Suppliers collaborate on complete Warranty process chain

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© 2006 Optimum Info Solutions. All Rights Reserved. 3

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Claims ProcessingCollaboration (OEM / Dealers / Suppliers)

Claim EntryPre-Auth Claim Processing

Parts Return Parts Replacement Cost Recovery Payments

Production DetailsWarranty Registration

Master Data (Parts / Labor / Model / Campaign / Price List)

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TSA

Trea

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System Setup

Trend Analysis

Analysis & Reporting

Quality Analysis Operational Reports

System Administration and Monitoring


Benefits of OptimumWarranty

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Cost SavingsImproved Productivity

Improved Communication

Close Monitoring of Claims

Increased Supplier Cost Recovery

Improved Customer & User Satisfaction


Pre-Auth Request

Claim EntryClaim

ProcessingSubmit

Pre-Auth Processing

Submit

Request Clarification

Convert to Claim

Pre-Auth Approved

Approved

Denied End

Request Clarification

Claim Approved

Claim Denied End

Payment Processing

Parts ReturnParts

Replacement

Supplier Cost

Recovery

TREAD Reporting

Start

Warranty Process Flow

Pre-Auth

?

No

Yes

Warranty Transactions


Production Details & Warranty Registration

Record Production information for each Unit produced Make / Model / Model Year

information

Production details

Technical details at each VIN level

Record Warranty details for each registered VIN Warranty Effective Date

Track Vehicle History History of all Claims on a

specific VIN


Claims Entry

Dealers can enter Claims or a Pre-Authorization to get approval on non-standard operations

Claims can be entered directly in the online system

Record any number of Operations and Parts information

Can also attach additional comments, documents

Once the Claim information is complete, they can be “Submitted” for Processing


Claim Processing

Claims Administrator can review submitted claims

Collaborate with dealers if additional clarifications are required

Record “allowed” claim amount

Approve / Deny Claims

Claims Approval will automatically generate

RMA for Parts Return

Replacement Orders

Supplier Recovery Debit Memo


Return Material Authorization (RMA)

RMA Tracks return of Failure Parts from Dealers to OEMs Parts Warehouse

Track various status: New Authorized Shipped Received

Track Shipping details and shipping costs

Record Part condition when Part is received


Replacement Order

Replacement Order tracks shipment of replacement parts from OEM’s Parts Warehouse to Dealers for a specific Claim

Track various status: New Authorized Shipped Received

Track Shipping details


Supplier Cost Recovery

Link Suppliers to Failure Parts

Obtain Supplier Warranty policy

Collaborate with Suppliers on Failure details

Generate Debit Memo for Cost Recovery

Track receipt of payments

Analysis & Reporting


Operational Reports

Claims Reports

RMA Reports

Replacement Order Reps

Cost Recovery Reports

All Reports are exportable to Excel / PDF / Printer

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Analysis & Drill-down

Warranty Trend Analysis & Drill-down Claims Paid

Cost Recovery

$/Claim

# Claims

Quality Matrix Model-wise Failures

System-wise Failures

Pereto-Analysis Failure Reasons

Failure System

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Summary


Summary of Features

Warranty Registration

Claims Entry

Claims Processing

Parts Return tracking

Parts Replacement tracking

Supplier Cost Recovery

Issue Management

Vehicle History

Analysis and Reporting

Tread Reporting Interface

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Benefits

Improved visibility and transparency of information across the complete Warranty Chain from Dealers to OEMs to Parts Suppliers

Access to detailed information to help in Product quality improvement

Online collaboration and quicker resolution of warranty claims will lead to improved customer satisfaction

Improved efficiency will reduced cost of processing warranty claims

OEMs can reduce costs by easily identifying errors in claims

Analyze overall cost of product quality over a long period of time through Trend Analysis

Root Cause analysis through Quliaty Matrix and Pereto-Charts and drill-down capability . This will help reduce cost of failures.

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optimumwarranty for automotive, powersports and rv oems and dealers

Documents