Transcript

Contact Centers (CC)

Consumer Products/Packaged Goods

• Clarke American

• Newell Rubbermaid

Financial Services/Banking

• Bank of America

• Charles Schwab & Company

• Citigroup

• Federal Reserve Bank of Minneapolis

• John Deere

• Mellon Financial

• Morgan Stanley

• NetBank

• Sterling Bank

• TIAA-CREF

• Union National Bank

• Washington Mutual

• Wells Fargo

Industrial Products

• John Deere

Insurance

• American International Group

• Blue Cross Blue Shield

• MetLife

• The Hartford

Services

• AAA

• Accor

Telecom

• Orange

Utility

• American Electric Power

• Austin Energy

• Citizens Gas

• CPS Energy

• Direct Energy

• Louisville Water Company

• Manila Electric Company

Financial Management (FM)

Aerospace

• Advanced Coating Technologies

• Airbus

• Alliant Techsystems

• BE Aerospace

• Bombardier

• Cobham

• Dassault Aviation

• European Aeronautic Defence and Space Company

• Finmeccanica

• Fuji

• General Dynamics

• General Electric

• IHI Corporation

• Kawasaki

• Korean Airlines

• Lockheed Martin

• NASA

• Thales

• The Boeing Company

• United Launch Alliance

• Xi'an Aircraft Industry Group

Agriculture

• Cargill

• E. Ritter & Company

Automotive

• ATC Logistics & Electronics

• Audi

• Beijing Benz Automotive

• Beiqi Foton Motor Company

• BMW

• Bosch Engineering Solutions

• Brembo

• Caterpillar

• China FAW Group

• China International Marine Containers

• Chrysler

• Commercial Vehicle Group

• Daihatsu Motor

• Daimler

• Delphi

• DENSO Corporation

• Denway Motors

• DGP Hinoday Industries

• Eaton

• FAW Jiefang Automotive

• Fiat

• Ford Motor Company

• General Motors

• Georg Fischer

• Great Wall Motor

• Honda Motor

• Hunan Changfeng Automobile Manufacturing

• Hyundai Motor Company

• International Truck and Engine

• Iveco

• Johnson Controls

• Kanto Auto Works

• Kia Motors

• Lear Corporation

• Mack Trucks

• Magna

• Mazda Motor Corporation

• Navistar International

• Nissan

• Opel

• Paccar

• Porsche Automobil

• Proeza

• Proton Holdings

• PSA Peugeot Citroën

• PT Astra International

• Rane Engine Valves

• Renault

• Robert Bosch

• SAIC Motor

• SG&G

• Sinotruk Group Jinan Commercial Vehicle

• Ssangyong Motor Company

• Suzuki Motor

• Tenedora Nemark

• ThyssenKrupp

• Toyota

• TRW Automotive

• UMW

• VISTEON

• Volkswagen

• Volvo

Consumer Products/Packaged Goods

• Adidas

• Advance Food Company

• Altria

• AmBev

• Associated British Foods

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry

• Avnet

• Avon Products

• Beijing Enterprises

• Bolthouse Farms

• Brasil Foods

• Brightpoint

• British American Tobacco Australia Services

• Cadbury

• Cargill

• Carlsberg

• CocaCola

• CocaCola Hellenic Bottling

• Colgate Palmolive

• Cooper Industries

• CQC

• Dai Nippon Printing

• Dole Food Company

• Dr Pepper Snapple Group

• Eaton

• Electrolux

• Emerson Electric

• Estee Lauder

• Foremost Farms USA Cooperative

• Fuji

• G&J Greenall

• Garlock Sealing Technologies

• Golden Agri

• Groupe Danone

• Grupo Bimbo

• Grupo Modelo

• Guangdong Midea Electric Applicances

• Hallmark - Crown Financial Service

• Heineken

• Heinz

• Hindustan Unilever

• Imperial Tobacco Group

• ITC

• Japan Tobacco

• Johnson Outdoors

• Kellogg Company

• Khenkel

• Kraft Foods

• Kuala Lumpur Kepong

• LifeWay Christian Resources

• Liggett Vector Brands

• Little Lady Foods

• L'Oréal

• Louis Vuitton North America

• Mars

• Masco

• Mattel

• MillerCoors

• Mirza International

• Nike

• Nintendo

• Nutriscience Technology

• Officeworks Superstores

• Olam International

• Pacifics Seafood Group

• Palermo Villa

• Pepsico

• Pernod Ricard

• Philip Morris

• Primo Schincariol Indústria de Cervejas e Refrigerantes

• Procter & Gamble

• PT Hanjaya Mandala Sampoerna Tbk.

• Ring Companies

• Saralee

• Seiko Instruments

• Senco Products

• SOLAE

• Souza Cruz

• SRAM

• Stanley Black & Decker

• Staples

• Sun-Rype Products

• Superb

• SYSCO

• T.A. Field

• Thai Beverage Public Company

• Thai Union Frozen Products

• The Schwan Food Company

• Tommy Hilfiger Group

• Toys R Us

• True Temper Sports

• Tyson Foods

• Unilever

• VERTIS

• W.D. & H.O. Wills Holdings

• W.L. Gore & Associates

• Whirlpool

• Wilmar International

• Wise Foods

• XanGo

• Zhejiang Tobacco

Distribution/Transportation

• Air Canada

• Air China

• Air France - KLM

• Alitalia

• ALTERGAZ

• American Airlines

• AMR

• Atlas Energy

• BNSF Railway

• British Airways

• CESC

• China Resources Gas Group

• CLP Power Honk Kong

• Continental Airlines

• Delta Air Lines

• Deutsche Lufthansa

• Deutsche Post DHL

• E.ON

• Eagle Transport

• EasyJet

• El Paso Corporation

• Emirates

• ENG

• ExpressJet Airlines

• FedEx

• Ferrovie Nord

• Gas Natural SDG

• Gasunie

• Gasverbund Mittelland

• General Dynamics

• GRDF

• Hainan Airlines

• Hitachi

• Japan Airlines

• Kinder Morgan

• Lee County Port Authority

• NMK Management Services

• O. N. Sunde

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry

• ONEOK

• Pacific Gas and Electric Company

• Plains All American Pipeline

• Port Of Singapore Authority

• Repsol

• Santa Catalina Island Company

• Satellite Logistics Group

• Shanghai Natural Gas Pipeline Network

• Singapore Airlines

• Southwest Airlines

• Southwestern Energy Pipeline

• Spectra Energy

• Texas Air Composites

• Texon

• TNT Express

• TNT Post

• Toho Gas

• UIS Airways Group

• United Continental Holdings

• US Airways

• Virgin Atlantic Airways

• Vopak

• Wilh. Wilhelmsen Holding

• Williams Companies

Electronics

• Acer

• Advanced Semiconductor Engineering

• Alcatel Lucent

• Andrew Corporation

• Anritsu

• Apple

• Avago Technologies

• Avocent

• Beckman Coulter

• Bosch Solar Energy

• Broadcom

• Cisco Systems

• Compal Electronics

• Danaher

• Dell

• Detector Electronics

• Elekta

• Elektrobit

• Emerson Electric

• Ericsson

• Flextronics International

• Foxconn Technology

• Freescale Semiconductor

• General Dynamics

• Graybar

• Hewlett-Packard

• Huawei Technologies

• Hynix

• Infineon Technologies

• Ingersoll Rand

• InnerWireless

• Intel

• International Resistive Company Of Texas

• Invensys

• ITT Industries

• Jabil Circuit

• JEOL

• Kimball Electronics Group

• L3 Communications

• Lenvo Group

• LG Electronics

• Logitech

• Micron Technology

• Mitsubishi

• Motorola Solutions

• National Semiconductor Corporation

• NEC

• Network Appliance

• NMS Communications

• Nokia

• Nvidia

• ON Semiconductor

• Panasonic

• Philips

• Pioneer Electronics

• Quanta Computer

• Raytheon

• Research In Motion

• Robert Bosch

• Samsung

• Schneider Electric

• Skyworks Solutions

• Sony

• STMicroelectronics

• Sun Microsystems

• Taiwan Semiconductor Manufacturing Company

• TE Connectivity

• Teradyne

• Texas Instruments

• The Berquist Company

• Timex

• TomTom

• TPV Technology

• Tyco Electronics

• ViaSat

• Xerox

Financial Services/Banking

• Affiliates Management Company

• Agricultural Bank of China

• Alliance & Leicester

• Allied Irish Banks

• Allstate Insurance Company

• Ally Financial

• American Express

• AmInvestment Bank

• Apex Equity Holdings

• ASC Holding

• Asian Development Bank

• Banco Bilbao Vizcaya Argentaria

• Banco Bradesco

• Banco de Chile

• Banco de la Nación Argentina

• Banco do Brasil

• Banco Santander

• Bancolombia

• BancorpSouth

• Bank of America

• Bank of China

• Bank of East Asia

• Bank of Montreal

• Bank Of Scotland

• Bank of Tokyo-Mitsubishi UFJ

• Barclays Bank

• BB&T

• BNP Paribas

• CaixaBank

• California Bank & Trust

• Canara Bank

• Capital

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry

• Capital City Bank Group

• Capital Expertise

• Capital One

• Caribbean Development Bank

• Cathay Financial Holding

• Cement Exports

• Central Bank Of The Republic Of China

• Chiba Bank

• Chicago Federal Home Loan Bank

• China Construction Bank

• Citigroup

• Clydesdale

• Comerica

• Commerce Bancshares

• Commercial Federal

• Commonwealth Bank of Australia

• Co-Operative Group

• Corporate Renaissance Group

• Credit Suisse

• Daegu Bank

• Daito Building Management

• Deutsche Bundesbank

• Deutsche Post

• Diners Club of North America

• Eaton Vance

• Export Development Canada

• Federal Reserve Bank of Boston

• Federal Reserve Bank of Richmond

• Fortis Banque

• General Growth Properties

• Goldman Sachs

• Grant Thornton

• Grupo Financiero BBVA Bancomer

• HDFC Bank

• Hilton

• Hiroshima Bank

• Home Services of America

• HSBC

• HSBC Administradora De Inversiones

• Hua Xia Bank

• Icahn Enterprises

• ICICI Bank

• Industrial and Commercial Bank of China

• Industrial Bank of Korea

• ING Bank

• Inter-American Development Bank

• International Personal Finance

• Japan Post Bank

• Jones Lang LaSalle

• JP Morgan Chase

• Kanagawa-Prefectural Credit Federation Of Agricultural Cooperatives

• Kanto Tsukuba Bank

• KB Financial Group

• Kroger

• Kuyng Nam Bank

• Lazard

• Lloyds Banking Group

• Longfor Properties

• Malayan Banking

• Maybank Singapore

• Merrill Lynch

• MetLife

• MIAG

• Mitsubishi

• Mitsui Fudosan

• Mizuho Financial Group

• N M Rothschild & Sons

• National Bank of Greece

• National City

• Nationwide Building Society

• Natixis

• Nelnet

• Nomura Holdings

• OMJ Ireland

• Oversea-Chinese Banking

• Premier

• Prudential

• Rabobank

• RBC Bank

• Resona Holdings

• Robeco

• Roospark

• Royal Bank of Canada

• Shinsei Bank

• Simon Property Group

• Society Generale

• Sonnhalde Immobilien

• State Bank of India

• Sumimoto

• Sumitomo Mitsui Financial Group

• SunTrust Banks

• Swedbank

• Swire Pacific

• Tesco

• The PNC Financial Services Group

• The Royal Bank Of Scotland

• The Siam Commercial Bank

• The Vanguard Group

• The World Bank Group

• The Yamagata Bank

• U.S. Bancorp

• U.S. Bank National Association

• Ulster Bank

• UniCredit

• Vitol

• Vornado Realty Trust

• WebFinancial

• Webster Financial Corporation

• Wells Fargo

• Westpac Banking

• Woori Bank

Government/Military

• Arcadia Housing

• Armada Española

• Armada Nacional

• Armed Forces of the Netherlands

• Asfinag Service

• Ashbourne Homes

• Asian Development Bank

• AusCheck

• Australia Department Of Agriculture, Fisheries, and Forestry

• Australian Taxation Office

• AWE

• Banco De Prevision Social

• Birmingham City Council

• Brisbane City Council

• British Columbia Securities Commission

• British Home Office

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry

• Broward County Florida

• Bundeswehr

• CEA

• Centrelink

• City of Calgary

• City of Dallas

• City of Edmonton

• City Of Hamilton

• City of Montreal

• City of Winnipeg

• Corporation of the City of Toronto

• Corrections Corporation of America

• Crown Prosecution Service

• Cuerpo Nacional de Policía

• Defra

• Department for Transport

• Department Of Education And Early Childhood Development

• Department of Energy and Climate Change

• Department of Health

• Department Of Premier And Cabinet

• DFAS

• Direction des Constructions Navales Services

• Employees Provident Fund

• Esvagt

• FDIC

• Federal Aviation Administration

• Federal Deposit Insurance Corporation

• Federal Employment Agency

• Federal Home Loan Bank of New York

• Federal Home Loan Mortgage Corporation

• Federal Ministry of Education and Research

• Federal Reserve Bank of Chicago

• Florida Department of Revenue

• Forsvaret

• Fuerza Aerea COna

• Gauteng Shared Services Centre

• Gobierno del Estado de Campeche

• Gobierno del Estado de Chiapas

• Gobierno del Estado de Sinaloa

• Gobierno del Estado Libre y Soberano de Quintana Roo

• Gobierno Federal de Los Estados Unidos Mexicanos

• Helse Sør-øst Rhf

• Highways Agency

• Hong Kong Monetary Authority

• Instituto Federal Electoral

• Inter-American Development Bank

• Internal Revenue Service

• Job Centre Plus

• JPJ - Road Transport Department

• K Water

• Kansas Department of Transportation

• Kanton Thurgau

• Korps Landelijke Politiediensten

• KR&C

• Labrador-Grenfell Regional Health Authority

• Legal Services

• London Borough Of Southwark

• Marine Nationale, the French Navy

• Maryland Department of Transportation

• Metropolitan Police Service

• Ministerio de Hacienda y Credito

• Municipio de Medellin

• N.V. Bank Nederlandse Gemeenten

• Narodowy Fundusz Zdrowia

• National Development Fund

• National Gendarmerie

• National Health Service

• National Labor Relations Board

• National Rural Utilities Cooperative Finance Corporation

• Ningbo Port Group

• Northern Lighthouse Board

• Nuclear Decommissioning Authority

• Oberzolldirektion

• Office of the Comptroller of the Currency

• Office of Waterworks Seoul Metropolitan Government

• Oklahoma Department of Human Services

• Ontario Management Board Secretariat

• Pension Benefit Guaranty

• People's Liberation Army

• PLUS Expressways Berhad

• Province of Ontario, Canada

• Public Utilities Board Singapore

• Rio Grande Do Sul Governo Do Estado

• San Antonio Housing Authority

• Sarasota County Government

• Saskatchewan Government

• Sheffield City Council

• Singapore Technologies Engineering

• Social Security Administration

• Stadt Zurich

• State of Oregon

• State Of Victoria Department Of Justice

• Svensk Exportkredit

• SWM Infrastruktur Region

• Taiwan Railway Administration

• The GEO Group

• The Port Authority of New York and New Jersey

• Therapeutic Goods Administration

• TW Railway Administration

• U.S. Securities and Exchange Commission

• United States Air Force

• US Department of Agriculture

• US Department of Defense

• US Department of Homeland Security

• US Department of Justice

• US Department of State

• US Department of the Air Force

• US Department of the State

• US Department of the Treasury

• US Department of Transportation

• US Department of Veterans Affairs

• Virginia Housing Development Authority

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry

• Xi'an Railway Bureau

Industrial Products

• ABB

• ACC Limited

• Alstom

• Anritsu

• AstenJohnson

• Asyst Technologies

• Atlas Copco

• Barnes Group

• Bauer Manufacturing

• Behringer Group

• Bemis

• Berry Plastics Group

• Bharat

• Bhilai Jaypee Cement Limited

• BHP Billiton

• Bridgestone

• BT Forklift France

• Carlisle Companies

• Caterpillar

• Ceat India

• CEMEX

• Central States Manufacturing

• CGC

• Channell Commercial

• Chicago Rivet

• Clariant

• Coats Thread

• Colgate Palmolive

• Comercial Metals Corporation

• Cooper Industries

• Crown Holdings

• Cymao Holdings

• Delmas

• Eaton

• Emerson Electric

• Encore Wire

• Fluid Management

• FMC Technologies

• Foamex International

• Gambro Asia Pacific

• General Dynamics

• General Electric

• Georgia Pacific

• Gerber Scientific

• Goodyear Tire & Rubber

• Harley-Davidson

• Hindalco Industries

• Hydro Aluminium

• Ilim Group

• Illinois Tool Works

• Indala

• Intermatic

• Intralox

• IUSA

• John Deere

• Juno Lighting

• Kimberly-Clark

• KMEW

• Kohler Company

• Komatsu

• Kubota Tractor Corporation

• L.B. Foster Company

• Lamosa

• Larsen and Toubro

• Lehigh Hanson

• Lincoln Electric

• Lion Industries Corporation Berhad

• Madison-Kipp

• Mid-Continent Instruments

• Mitsubishi

• Mobility Works

• Moen

• Monitor

• Mueller

• Newell Rubbermaid

• NGK Insulators

• Nissan

• Novellus

• Ohio Gratings

• OI Europe Sarl

• OSRAM

• Parker Hannifin

• Plymouth Tube Company

• Precise Technology

• Rapiscan Laboratories

• Rayonier SE Wood Products

• REHAU

• RHI

• Robbins Manufacturing

• SCA Tissue

• Schaeffler

• SIG Combibloc Russia

• Sumitomo Corporation

• Talaris

• Tarkett

• Teksid do Brasil

• Thomas Steel Strip

• Tianjin Tiantie Metallurgy

• Timken Aerospace & Super Precision

• Ultratech Cement

• US Axle

• Voestalpine

• Watson-Marlow

• Wausaw Paper

• West Pharmaceutical Services Cornwall

• Weyerhaeuser

• WNA American Plastic Industries

• Xiamen Yikongjian Advertising

• Yaksawa Electric

Insurance

• Access Insurance Holdings

• ACE

• Aegon

• Aetna

• Aioi Nissay Dowa Insurance

• Allianz

• Allstate Insurance Company

• American Agricultural Insurance Company

• American International Group

• AMIL

• Assicurazioni Generali

• Assurant

• Aviva

• AXA

• Banco del Ahorro Nacional y Servicios Financieros

• Berkshire Hathaway

• Blue Cross Blue Shield

• BMO Compagnie D' Assurance-Vie

• Caifor

• California Casualty Management

• Cardif Assurance VIE

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry

• Cathay Life Insurance

• China Life Insurance

• China Pacific Insurance

• China Property & Casualty Reinsurance

• Chubb

• CNP Assurances

• Conseco Services

• Coventry Health Care

• Dai-ichi Mutual Life Insurance Company

• Delta Dental of Illinois

• Dongbu Insurance Company

• Electric Insurance Company

• ERGO

• Evanston Insurance

• Fidelity National Financial

• Fubon Life Insurance

• Genworth Financial

• Green Non-Life Insurance

• Group Health Cooperative

• Guy Carpenter

• HDFC ERGO General Insurance

• Health Care Service Corporation

• Health Net

• Highmark

• HSB Engineering Insurance

• Humana

• ING Bank

• Irish Life Corporate Business

• Kumamoto Dairy Co-Operative Association

• Liberty Mutual

• Life Insurance Corporation Of India

• Lincoln National Corporation

• Lincoln National Life Insurance

• Lloyd & Partners

• Lloyds Banking Group

• Loews

• Manulife Financial

• Marsh Supermarkets

• Massachusetts Mutual Life Insurance Company

• Medial Saúde

• Medica

• Meiji Yasuda Life Insurance

• MetLife

• MiniCo

• Mutual of Omaha

• Nacional Provincial

• Nationwide

• Nationwide Mutual insurance Company

• New China Life Insurance

• New York Life Insurance

• Nippon

• OSDE - Organizacion De Servicios Directos Empresarios

• Physicians Plus Insurance

• PICC Property and Casualty

• Ping An Insurance Company

• Preferred Professional Insurance Company

• Prudential

• QBE Management Services

• Reassurance

• Reinsurance Group of America

• Royal & Sun Alliance Seguros

• RSA Insurance

• Safcor Freight

• SCOR

• Seguros Azteca

• Shin Kong Life Insurance

• Shinhan Financial Group

• Sitrof Australia

• Sompo Japan Insurance

• State Farm Insurance

• Swiss Medical

• Swiss Reinsurance Company

• Swisscom

• T&D Holdings

• Taikang Life Insurance

• Taiyo Life Insurance Company

• TD Life Insurance Company

• The Canada Life Assurance Company

• The Dai-Ichi Frontier Life

• The Fuji Fire and Marine Insurance

• The Mack Group

• Tokio Marine Management

• United Health Group

• United Healthcare

• Unum Group

• USAA

• USI

• WellPoint

• Wells Fargo

• West Virginia Employers Mutual

• Western & Southern Financial Group

• Zurich Financial Services

Media and Entertainment

• Accord Holdings

• Advance Publications

• Alvafig

• AMC Entertainment

• Asahi Shimbun Company

• Astral Media Radio

• Bertelsmann

• Bonnier

• British Broadcasting Corporation

• British Sky Broadcasting Group

• Cablevision

• CBS

• CC Media Holdings

• Channel Seven Adelaide

• Clear Channel Communications

• Comcast

• Cox Communications

• DIRECTV

• Dish Network

• Emmis Communications

• Fox

• Fuji

• General Television

• Granada International

• Grupo Televisa

• HT Media

• Jeppesen

• Lerner Universal

• Liberty Capital Group

• NBC

• News Corporation

• Nippon Hoso Kyokai

• NPR

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry

• RCS Media Group

• Reed Elsevier

• SIRIUS XM Radio

• The Hearst Corporation

• The Walt Disney Company

• Time Warner

• Viacom

• Warner Bros. Entertainment

• Yell Group

Non-Profit

• AARP

• American Cancer Society

• Boy Scouts of America

• Newark YMCA

• Sykehuspartner

• World Health Organization

Other

• Alcoa

• Coal India

• DeBeers

• Itochu Corporation

• Newmont Mining

• Noble Group

• Potash

• Richard Childress Racing

• The Mosaic Company

• Vale

Petroleum/Chemical

• 3M

• 3S Solvay

• Abu Dhabi National Energy Company

• Aera Energy

• Air Liquide

• Air Products and Chemicals

• Alfa

• Alon USA Energy

• Alyeska Pipeline Service Company

• Apache

• Arkema

• Ashland

• AVC Holdings

• Baker Hughes

• Balayan Distillery

• BG Group

• BHP Billiton

• Bongaigaon Refinery

• Bonheur

• BP

• Braskem

• Buckman Laboratories

• Cabot

• Cairn India

• Caltex

• Capro

• Centrica

• CF Industries Holdings

• Chalmette Refining

• Champion Technologies

• Chesapeake Energy

• Chevron

• Chevron Phillips

• China Aviation Oil Singapore Corporation

• China Petroleum & Chemical

• Citgo Petroleum

• Clariant

• ConocoPhillips

• Coregas

• Cosmo Oil

• CVR Energy

• Dow Chemical

• DSM Engineering Plastics India

• Duke Energy

• Eastman Kodak

• Equistar

• Ergon

• Esso Italiana

• Evonik Industries

• ExxonMobil

• Fertilizantes Heringer

• First Chemical

• Formosa Petrochemical

• Galaxy Surfactants

• Galp Energia

• Halliburton Company

• Hess Corporation

• Holly Corporation

• Hovensa

• Illinois River Energy

• Indian Oil Corporation

• Kuwait Petroleum

• Linde Group

• Lubrizol

• Lyondell Basell

• Malaysia Petronas

• Marathon Oil Company

• MarkWest Hydrocarbon

• Mitsubishi

• Mitsui & Co.

• Murphy Oil

• National Grid

• Neste Oil

• Nippon Oil & Energy

• Noble Energy

• NOVA Chemicals

• Occidental Petroleum

• OMV Aktiengesellschaft

• OMV Petrom

• Pemex

• Pertamina

• Petrobakken Energy

• Petro-Canada

• PetroChina

• Petróleo Brasileiro

• Petróleos de Venezuela

• Petróleos Mexicanos

• Petroliam Nasional

• Petroplus Holdings

• PKN Orlen

• Plains Exploration & Production

• Praxair

• Preem Petroleum

• Queiroz Galvao Oleo e Gas

• Redliance Industries

• Repsol

• Rimfire Minerals

• Rohm & Haas

• Royal Dutch Shell

• Sakata Inx India

• Sartomer

• Sasol

• Saudi Arabian Oil

• Schlumberger

• Sime Darby

• Sinclair Oil

• Singapore Petroleum Company

• Sinochem

• Sinopec Shanghai Petrochemical

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry

• SK Energy

• Statoil

• Suncor Energy

• Targa Resources

• Tetra Technologies

• Total Raffinage Marketing

• Vale

• Valero Energy

• Western Refining

• Williams Companies

• Woodside Petroleum

• XTO Energy

Pharmaceutical

• 3M

• Abbott

• Alcon

• Alkermes

• Allergan

• Amgen

• Astellas Pharma

• Astra Zeneca

• B. Braun Melsungen

• Bard

• Baxter

• Bayer

• Becton Dickinson

• Biogen Idec

• Boehringer Ingelheim

• Boston Scientific

• Bristol-Myers Squibb

• Canon

• Capsugel Healthcare

• Cardinal Health

• Catalent Pharma Solutions

• China National Pharmaceutical Group

• Chiron

• Covance

• Covidien

• CSL Behring

• Cubist Pharmaceuticals

• Daiichi Sankyo Company

• Dainippon Sumimoto Pharma

• Dechra Pharmaceuticals

• Dow Pharmaceutical Sciences

• Dr. Reddy's Laboratories

• EisaiCo.

• Elephant Dental

• Eli Lilly and Company

• EMS

• Getinge

• GlaxoSmithKline

• Hanger

• Johnson & Johnson

• Karl Otto Braun

• KT&G

• Lonza Biologics

• Luxottica

• MediKomp

• Medtronic

• Merck & Co.

• Merial

• Nagase & Co.

• Novartis

• Novo Nordisk

• OSI Pharmaceuticals

• Otsuka Pharmaceutical

• Pfizer

• Pharmavite

• PRIM

• Procter & Gamble

• Productos Medix

• Qiagen

• Roche

• Sanofi

• Shanghai Pharmaceutical

• Shenzen Huamingtai Experimental Equipment

• Sirona Dental Systems

• Smiths Group

• Solvay

• Stryker

• Sun Pharmaceuticals

• Takeda Pharmaceutical

• Talecris Biotherapeutics

• Terumo

• Teva Neuroscience

• Thermo Electron

• Toray Industries

• United Laboratories

• ZARS Pharma

Rental

• Cresa Partners

• Culligan Water

• Leaseplan

• NES Rentals

• Pitney Bowes

• Ryder

Research Organization

• Arianespace

• NASA

• United Space Alliance

Retail and Wholesale

• 7-Eleven

• AEON

• AFH Stores

• Air Liquide

• Alliance Boots

• Amazon

• American Drug Stores

• American Stores Company

• Argos

• Arla Foods

• ASDA Stores

• Auto Electric Service

• AutomationDirect.com

• AutoNation

• Axfood

• B&Q

• Best Buy

• BJ's Wholesale Club

• Blevins

• Borders Group

• Bozzuto's

• Brighton Collectibles

• Bunnings Group

• Burberry Italy Retail

• Cardinal Health

• Carrefour

• Casino Guichard-Perrachon

• Cencosud

• Chalhoub Group

• Charming Shoppes

• China FAW Group

• Close To My Heart

• Comercial Metals Corporation

• Computacenter

• Convenience Retail

• Co-Operative Group

• Coppel

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry

• Costco

• CVS Caremark

• Dah Chong Hong Holdings

• Darty

• Dashang Group

• Delhaize America

• Designtex

• Diamond Hill Plywood

• Dicipa

• Digital China Holdings

• Direct Fulfilment

• Drasuvious

• Edeka Zentrale

• EDION

• Emerson Electric

• Esprit Holdings

• Estee Lauder

• Fakta

• Fast Retailing

• Finning International

• Frandeli Group

• Gainholder Comercial

• Gap

• Genuine Parts

• George Weston Limited

• Giorgio Kauten Group

• Given Imaging

• Globex Utilidades

• Gordon Food Service, Marketplace Division

• Groupe Auchan

• Grupo Famsa

• GSI Commerce

• Gucci Group

• H&M Hennes & Mauritz

• Havertys Furniture Company

• HD Supply

• Healol Pharmaceuticals

• Helicopter Support

• Henry Schein

• Home Depot

• Hyper Panda

• IKEA

• INC

• Ingram Micro

• iZone Group

• Jardine Matheson Holdings

• JCPenney

• John Lewis Partnership

• Johnson Outdoors

• Johnstone Supply

• JYSK

• Kato Sangyo

• Kennametal Distribution

• Kesko

• Kmart Australia

• Kohl's

• Kokubu

• L.L.Bean

• Lianhua Supermarket Holdings

• Lifestyle International

• Liuzhou Yilushun Car Rental

• Loblaw Companies Limited

• Lojas Americanas

• Lojas Renner

• Lotte Shopping

• M&S Group

• Macro Plastics

• Macy's

• Mainline Supply Company

• McDonald's

• McKesson Corporation

• McLane Company

• Meiji

• Menard

• Mercadona

• METRO

• METRO Cash & Carry Deutschland

• MIRAPRO

• Mondelo Export

• Monsoon Accessorize

• N. B. Handy Company

• Netto Marknad Sverige

• New Albertson's

• NEXT

• Noble Resources

• Nordstrom

• Northern Industrial Sales

• Oneida

• Organización Soriana

• Owens & Minor

• P.F. Chang's China Bistro

• P.M.I. Comercio Internacional

• Palmer & Harvey McLane

• Pan Sarawak Company

• PartyLite

• PC Mall

• Petrobras

• Petronas Dagangan

• Premier

• President Chain Store

• Radio Shack

• Rallye

• Reebok

• REWE Group

• Rite Aid

• Royal Ahold

• Safeway

• Sainsbury's Supermarkets

• Seagate Singapore International Headquarters

• Sears

• Selco Custom Time Corporation

• Sendas Distribuidora

• Seven & I Holdings

• Shaya Magazacilik

• Shinsegae Co

• SHOPKO

• Smithsonian Enterprises

• Sogo & Seibu

• Speedway SuperAmerica

• Steel & Pipe Supply Company

• Sumicom Telemarketing

• Suntory Foods

• Swavelle/Mill Creek Fabrics

• SYNNEX

• Target

• Tech Data Corporation

• Tesco

• Texon

• The Cato Corporation

• The Seiyu

• Tokyu

• Toshiba

• Tyremaster

• UAP

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry

• Uni-President Enterprises

• UNY

• Varian's

• W.W. Grainger

• WAJAX

• Wal-Mart

• Wesfarmers

• Whole Foods Market

• Wm Morrison Supermarkets

• Woolworths

• Worthington Industries

• Yamada Denki

• Yamaha

Services

• ABB

• Abengoa

• Acxiom

• Adelaide Clinic Holdings

• Adventist Health System

• AEON

• AGL Torrens Island Holdings

• ALH Group

• ALK Abello

• AlpTransit Gotthard

• Alstom

• Amssi

• Amtran Logistics

• Anschutz

• Arcos Dorados Holdings

• Ardent Health Services

• Atento Brasil

• Augustinus Fonden

• Bacon's Information

• Bailian Group

• Baptist Health System

• Barclays Technology Centre

• Baylor College of Medicine

• BearingPoint

• Bechtel National

• Berkshire Hathaway

• Booz Allen Hamilton

• Braskem

• Brookfield Asset Management

• Burswood Resort

• Caesars Entertainment Corporation

• Carleton University

• Carlson Holdings

• Cendant

• China Construction Fifth Engineering Division Corp

• Contax

• Crown

• CSC

• DaVita

• Dell

• Deloitte

• Dignity Health Payroll

• E.Colesgroup

• Eastman Kodak

• Epiderma

• Farmacias Ahumada

• Financiero Scotiabank Inverlat

• Fiserv

• FMG Pilbara

• Galaxy Entertainment Group

• General Dynamics

• General Electric

• Genting

• Genting Malaysia

• Gilbane Building

• Google

• Grant Thornton

• Grupo Bal

• Grupo Posadas

• GS Engineering & Construction

• HCA

• HCR ManorCare

• HealthCare Partners

• Hewlett-Packard

• Hilton

• Host Hotels & Resorts

• Huawei Investment Holding

• Icahn Enterprises

• Iceland America Energy

• Illinois CancerCare

• Independent Practitioner Network

• Index Holdings

• Infosys

• INSPIRIS

• Instituto Mexicano del Seguro Social

• InterContinental Hotels Group

• International Truck and Engine

• ISIS

• Ito-Yokado

• IUSA

• JAT Software

• Jenks Public Schools

• JGC

• Kaiser Permanente

• Kellogg Brown & Root

• Keppel

• Khazanah Nasional Berhad

• Kindred Healthcare

• KPMG

• Las Vegas Sands

• Lockheed Martin

• Marriott

• McKesson Corporation

• Merck & Co.

• MGM Resorts International

• MGW Hotels

• Millennium & Copthorne Hotels

• MIT

• Mott MacDonald Group

• MSS Technologies

• NANA Development Corporation

• National Hospital Organization

• NEISD

• Neoris

• NH Hoteles

• NHN Corporation

• NorthgateArinso

• Onex

• Oracle

• Paychex

• Petrofac Limited

• Pitney Bowes

• Porter Hills Retirement Communities & Services

• POSCO Engineering & Constructio

• PricewaterhouseCoopers

• PRTM Management Consultants

• Randstad

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry

• Raytheon

• Rezidor Hotel

• Royal Bank of Canada

• SAIC

• Salesforce.com

• SAS

• ServiceMaster

• Sheraton Hotels & Resorts

• Signature

• Sinopec Engineering

• Slalom Consulting

• SolarCAP

• Starwood Hotels & Resorts

• STERIS

• Sterling Commerce

• Stv Incorporated

• Sun International

• Sutherland Global

• Taihei Kogyo

• Taikisha

• Taverner Hotel

• TECHNIP FRANCE

• Tetra Technologies

• The Boeing Company

• The First Construction Engineering

• The Joint Commission

• Thomson Reuters

• ThyssenKrupp

• Tianjin Metallurgy

• Trump Entertainment Resorts

• U. T. M. D. Anderson Cancer Center

• University of Cambridge

• University Of North Texas System Business Service Center

• University of Oxford

• University of Queensland

• University of Wollongong

• UpMyStreet.com

• UT-Battelle

• Victoria University

• West Monroe Partners

• Wilson Learning

• WS Atkins

• Wyndham Worldwide

• Wynn Resorts

Telecom

• Alternative Networks

• Asia Pacific Telecom

• AT&T

• Atlantic Tele-Network

• BCE

• Belgacom

• Bell Aliant

• Bharti Airtel

• Brasil Telecom

• British Sky Broadcasting Group

• Cable & Wireless Worldwide

• Cablevision

• Carso Global Telecom

• Cbeyond

• Cellco Partnership

• Cendant

• CenturyTel

• Charter Communications

• China Mobile Communications

• China Netcom

• China Telecom

• China Unicom

• China United Network Communications

• Chunghwa Telecom

• Clearwire

• Com Hem

• Comcast

• Crossroads Wireless

• Deutsche Telekom

• Dish Network

• Embarq

• EMC

• EMCOR

• E-Plus Service

• France Telecom

• Frontier Communications Corporation

• Hutchinson Whampoa

• Hutchison

• Idea Cellular

• Inmarsat

• KDDI

• Koninklijke KPN

• KT Corporation

• Leap Wireless International

• Level 3 Communications

• Logica Nederland

• M1

• Maxis Communications

• Merchants and Farmers Telephone

• MetroPCS Communications

• NII Holdings

• Nippon

• Nortel Inversora

• NTT DoCoMo

• Opal Telecom

• P.T. Telekomunikasi

• Pegaso

• Portugal Telecom

• Primus Telecommunications

• Qwest Communications

• Reef Networks

• SaskTel

• SFR

• Singapore Telecommunications

• SK Telecom

• SmarTone Telecommunications Holdings

• Softbank

• Sprint Nextel

• Swisscom

• T Systems

• Taiwan Mobile

• TalkTalk Telecom Group

• Tele(TWO)

• Telecom Argentina

• Telecom Corporation of New Zealand

• Telecom Italia

• Telecom Malaysia

• Telefónica

• Telemar Norte Leste

• Telenor Key Partner

• Telephone and Data Systems

• TeliSonera

• Telsource Corporation

• Telstra

• TELUS

• Time Warner

• T-Mobile

• TNL PCS

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry

• Total Access Communications

• True Corporation

• TWTC

• United States Cellular

• Verizon

• Virgin Mobile

• Vivendi

• Vodafone

• Wisconsin Bell

• Xeta Technologies

Utility

• Acea

• AES Eletropaulo

• Algonquin Power & Utilities

• American Electric Power

• American Water

• Anglian Water Services

• Capital Power

• CenterPoint Energy

• Centrica

• Chuden Kankyo Technos

• Citizens Gas

• CLP Holdings

• Consolidated Edison

• Constellation Energy Group

• CPFL Energia

• CPS Energy

• Daesung Energy

• Dominion Resources

• DONG Energy

• DTE Energy

• Duke Energy

• E.ON

• EDP Renewables

• Empresa Distribuidora y Comercializadora Norte

• Enbridge

• Enel

• Enel Green Power North America

• Enersis

• ENMAX

• Entergy

• EPCOR Utilities

• Essent

• EVN

• Exelon

• FirstEnergy

• FirstEnergy Corp.

• Gamesa

• GDF Suez

• Hawaiian Electric Company

• Hong Kong and China Gas Company

• Hong Kong Electric Holdings

• Ho-Ping Power

• Huaneng Power International

• Hyflux

• Jinhua Power Industry Bureau

• Korea Electric Power

• Laclede Gas Company

• Liaoning Electric Power

• Louisville Water Company

• Mirant

• National Grid

• National Thermal Power Corporation

• NB Power Holding

• Nebraska Public Power District

• New York Power Authority

• NextEra Energy

• NiSource

• North China Grid

• Northeast Utilities

• NRG Energy

• Osaka Gas

• Otter Tail

• Pacific Gas and Electric Company

• Pampa Energía

• Paranaense de Energia

• Petróleo Brasileiro

• PG&E

• Powell Canada

• PowerStream

• PPL

• Progress Energy

• Reliance Power

• Reliant Energy

• RWE Aktiengesellschaft

• Scottish and Southern Energy

• Sempra Energy

• Severn Trent

• Shandong Electric Power

• Sichuan Electric Power

• Southern Company

• SSE PLC

• State Grid Corporation of China

• SunWater

• Taiwan Power Company

• Tenaga Nasional

• Tenaska

• Tennessee Valley Authority

• The AES Corporation

• The Kansai Electric Power Company

• Toho Gas

• Tohoku Electric Power

• Tokyo Electric Power Company

• Tokyo Gas

• Transalta Centralia Generation

• TransCanada

• Transgrid

• Vattenfall Europe

• Vectren

• Veolia Environment

• Wesfarmers

• West Penn Power Company

• Westar Energy

• Xcel Energy

• YTL Corporation

Human Capital Management (HCM)

Aerospace

• Aircelle

• AVIChina

• BAE Systems

• CAE

• Comac

• European Aeronautic Defence and Space Company

• Finmeccanica

• Hellenic Aerospace Industry

• Hindustan Aeronautics

• Keddeg Company

• Lockheed Martin

• Messier-Bugatti-Dowty

• Saab

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry

• Snecma

• Spirit Aerosystems

• The Boeing Company

• Xi'an Aircraft Industry Group

Agriculture

• John Deere

• Maui Pineapple Company

Automotive

• Allied Specialty Vehicles

• Anhui Jianghuai Automobile

• Chrysler

• Continental Airlines

• Cooper-Standard Automotive

• Daimler

• Fiat

• Ford Motor Company

• General Motors

• Harley-Davidson

• Honda Motor

• Hong Leong Asia

• Hyundai Motor Company

• ITT Industries

• Iveco-Magirus

• Magna

• Nissan

• Proton Holdings

• Randon

• Toyota

• Trayer Products

• TRW Automotive

• UMW

• Volkswagen

• Volvo

Consumer Products/Packaged Goods

• Astor Chocolate

• Berjaya Corporation

• BioProducts

• Brasil Foods

• Carhartt

• CocaCola Hellenic Bottling

• Corning

• Godrej Industries

• Guitar Center

• Johnson Electric Group

• Kuala Lumpur Kepong

• Marsoner

• Molson Coors

• Nationwide Auction Systems

• Natura Cosméticos

• Sanofi

• Sierra Nevada Brewing Co

• TCS Corporate Services

• Thai Union Frozen Products

• Tommy Hilfiger Group

• William Arthur

Distribution/Transportation

• Alaska Air Group

• American Municipal Power

• Anhui Electric Power Company

• APL

• BNSF Railway

• Buckeye Power

• COSCO

• CSX Corporation

• East Coast Mainline Company

• Electrabel

• Future Focus

• Guangshen Railway

• LinkAmerica

• LUL Nominee BCV

• Maersk Group

• NMK Management Services

• Pacific Gas and Electric Company

• Panama Canal Authority

• PKP Intercity

• Shandong Electric Power

• Slovenske elektrarne

• South Mississippi Electric Power Association

• Stagecoach South Western Trains

• Total Quality Logistics

• Westar Energy

• Yang Ming Marine

Electronics

• Anritsu

• Avaya

• Canon

• Dexter Research Center

• Hewlett-Packard

• InnerWireless

• NCR

• Nokia

• Pioneer Electronics

• Sun Microsystems

• Toshiba

Financial Services/Banking

• Alliance Bancorp

• Allianz

• American Eagle Federal Credit Union

• American Home Mortgage

• APAC

• Banco Bradesco

• Banco de Chile

• Banco de la Nación Argentina

• Banco do Brasil

• Banco Santander

• Bancolombia

• Bangkok Bank

• Bank of America

• Bank of Italy

• BankAtlantic

• Cartasi

• Cathay Financial Holding

• Chinatrust Bank

• CIT

• Citigroup

• Commerce Bancshares

• Community First Credit Union

• DBS Bank

• Deutsche Post

• DNB ASA

• Eagle Valley Bank

• Elevations Credit Union

• Erste Bank der oesterreichischen Sparkassen

• Federal Reserve Bank of New York

• Financière Accord

• First Entertainment Credit Union

• First Niagara Bank, National Association

• First Potomac Realty Trust

• Ford Motor Company

• Granite Properties

• Hancock Holding Company

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry

• HSBC

• Iberia Bank

• Inter-American Development Bank

• JP Morgan Chase

• Malayan Banking

• Mutual Federal Savings Bank

• Natixis

• Nomos-Bank

• Prudential

• Rabobank

• Regions Bank

• Resource America

• Royal Bank of Canada

• Shenzhen Development Bank

• Smart Financial Credit Union

• Starwood Hotels & Resorts

• State Bank Of Bikaner and Jaipur

• Targobank

• TH Properties Sdn Bhd

• The Boeing Company

• The Royal Bank Of Scotland

• United Overseas Bank

• USA Credit Union

• Visa

• Wells Fargo

Government/Military

• Argentine Federal Police

• City of Nashua

• County of Santa Barbara

• Federal Bureau of Investigations

• Florida Department of Revenue

• Highways Agency

• HM Prison Service

• Internal Revenue Service

• JPJ - Road Transport Department

• Mecklenburg County

• Missouri Department of Transportation

• National Health Service

• NC Wildlife Resources Commission

• NOAA

• ODOT, District 12

• Office of Hawaiian Affairs

• Pueblo of Tesuque

• Royal Thai Police

• San Antonio Housing Authority

• Singapore Armed Forces

• Superior Court of Orange County

• The Mosaic Company

• United States Air Force

• US Army

• US Department of Transportation

• US Department of Veterans Affairs

Industrial Products

• Accutek Packaging Equipment

• Canon

• Caterpillar

• Cooper Industries

• Design Communications

• FIA

• Formac

• Graham Engineering

• Ilim Group

• Link-Belt Construction Equipment

• Lockheed Martin

• Recycled Paper Greetings

• Sigdo Koppers

• Snapware

• SSI Technologies

• Thomas Steel Strip

• U.S. Steel Canada

• Western Container Corporation

• Weyerhaeuser

• WGI Westman Group

Insurance

• Access Insurance Holdings

• Allstate Insurance Company

• American National Insurance

• Conseco Services

• Domestic and General, Learning & Development

• Employee Benefit Services Group

• Erie Insurance Group

• Infinity Insurance Company

• Liberty Mutual

• Lincoln Financial Group

• Medical Mutual

• MetLife

• Pennsylvania FAIR Plan

• Pinnacol Assurance

• Profit Strategies

• Signal Iduna Poland

• State Farm Insurance

• Texas Mutual Insurance Company

• The Redwoods Group

• VSP

• WG Benefits

Media and Entertainment

• Australian Broadcasting Corporation

• Hubbard Broadcasting

• Journal Sentinel

Non-Profit

• AARP

• International Center of Photography

• MHS

• Pillars

• The Winnipeg Art Gallery

Other

• Alcoa

• Vale

Petroleum/Chemical

• 3M

• Anadarko Petroleum

• Baker Hughes

• BASF YPC

• Calumet Specialty Products Partners

• Canadian Natural Resources

• CF Industries Holdings

• Chevron

• China Petroleum & Chemical

• Citgo Petroleum

• ConocoPhillips

• Delek

• Dow Corning

• Ecopetrol

• Gazprom

• Hess Corporation

• Israel Chemicals

• Magellan Midstream

• Marathon Oil Company

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry

• Nigeria LNG

• NOVA Chemicals

• Occidental Petroleum

• Pertamina

• PetroChina

• Petroliam Nasional

• Rithwik Projects

• Royal Dutch Shell

• Sasol

• Sofix

• Solvay

• TOTAL

• Williams Companies

• Ziff Energy Group

Pharmaceutical

• Abbott

• Astra Zeneca

• Baxa

• EisaiCo.

• Eli Lilly and Company

• Genentech

• GlaxoSmithKline

• Lilly France

• Novartis

• Roche

• Safetec of America

• Sanofi

• Teva Neuroscience

Research Organization

• NASA Johnson Space Center

Retail and Wholesale

• American Food Service

• Auto Electric Service

• Basic Chemical Solutions

• Bellacor

• BP

• Burlington Coat factory

• Busch's

• Carrefour

• Cencosud

• Coop Norge

• Dairy Queen

• Diesel

• Dynalab

• Europa Group

• FORCE America

• George Weston Limited

• Giant Eagle

• Globex Utilidades

• Haagen-Dazs

• Izumi Co.

• Jardine Cycle & Carriage

• JJ Taylor Distributing of MN

• Johnstone Supply

• Juffair Pharmacy

• Klein's All Sports

• L.L.Bean

• Loblaw Companies Limited

• Metal One America

• Metro

• Mid-City Supply

• PFG -Middendorf

• Rallye

• Retail Operators

• REWE Group

• Safeway

• Specsavers Optical Group

• Tesco

• The Bama Companies

• UAP

• UNY

• Valor Co.

• Vision Fitness

• Wal-Mart

• WESCO Distribution

• Wilsons Leather

• Xerox

Services

• AARP

• ADP

• Adventist Health System

• American Heart Association

• AORN

• Applied Digital Imaging

• Armada HR Solutions I

• Astron Solutions

• Austin Radiological Association

• Austin Regional Clinic

• Bayfront Medical Center

• Baylor College of Medicine

• BC HRMA

• Black & Veatch

• BloodCenter of WI

• Bond International Software

• Booz Allen Hamilton

• Botswana Post

• Briant Associates

• Brisbane City Council

• Broadridge Financial Solutions

• CareerBuilder.com

• Carey Olsen

• Catholic Health Initiatives

• Clarian Health

• Conservation Services Group

• Consorcio

• Corporate Network Services

• Covance

• Creative Group

• CSC

• DaVita

• Deloitte

• DELTA N.V.

• Digimarc

• Digitas

• DirectEmployers Association

• Educational Testing Service

• Energes Engineering Resource

• FlashPoint

• Fujairah Women's College

• Gehan Homes

• Graceland University

• HCA

• Health Evolutions

• HealthCare Partners

• Hewlett-Packard

• Horne International

• Huntingdon Life Sciences

• Iasis Healthcare

• Infotech

• Inova Health Care Services

• Intertek Testing Services

• Itella

• Jackson Hewitt

• JMZ Architects and Planners

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry

• Kanawha County Public Library

• King's College Hospital

• Kittitas Valley Community Hospital

• KPA

• Landrum Companies

• Letterkenny Institute of Technology

• Licking Memorial Health System

• Lone Star Aerospace

• Manpower

• Medical System Network

• Methodus

• MRI Executive Solutions

• Multicultural Women's Council

• NationJob

• Net-Temps

• Nexus Resort Karambunai

• NorthgateArinso

• NSL Analytical Services

• Octane

• OptTek Systems

• Peterson, Johnson & Murray

• Phoenix Children's Hospital

• Pinchevsky & Co

• RED Development

• RTM & Associates

• Saint Barnabas Corporation

• SCANFuture Consulting

• Scripps Health

• Seattle Jobs Initiative

• Shanghai Media Group

• SIDDC

• Singapore General Hospital

• Solvere

• Sørlandet Sykehus

• Southern Cross Healthcare Group

• Spherion

• Sun Life Family Health Center

• TalentLine Executive Search and Recruitment

• Tenix LADS

• Textron

• The Children's Hospital of Philadelphia

• Times Publishing

• Transunion

• Trovix

• Unilab

• University of Cambridge

• University Of North Texas System Business Service Center

• University of Oxford

• University of Texas, Austin

• University of Wollongong

• Vestre Viken

• Vurv Technology

• Watson Wyatt

• WellStar Health System

• WestEd

• Whitney Information Network

• Wisconsin Exposition Center

• WorkPlace Media

• Wright State Physicians

Telecom

• AT&T

• Cable Europe

• Cellco Partnership

• Charter Communications

• Elektrobit

• Embarq

• FASTWeb

• Huawei Technologies

• Hutchison

• KT Corporation

• Level 3 Communications

• Manitoba Telecom Services

• Mobile TeleSystems

• Nippon

• P.T. Telekomunikasi

• Polska Telefonia Cyfrowa

• Singapore Telecommunications

• Swisscom

• TalkTalk Telecom Group

• Telecom Argentina

• TELUS

• Verizon

• VietNam Post and Telecommunications Group

Utility

• Acea

• Biwater

• Bonneville Power Administration

• Consolidated Edison

• Constellation Energy Group

• COPEL

• CPFL Energia

• CPS Energy

• Drax

• E.ON

• EDP Renewables

• Eletropaulo Metropolitana Eletricidade de São Paulo

• Empresa Nacional de Electricidad

• Enel

• Enersis

• FirstEnergy

• FL OAO OGK-1

• Gamesa

• GDF Suez

• GenOn Energy

• Korea Electric Power

• National Grid

• Otter Tail

• Pampa Energía

• Panama Canal Authority

• PG&E

• Power South

• Severn Trent

• Southern Natural Gas Company

• Sunflower Electric Power

• SunWater

• Tanjong

• Tenaga Nasional

• TenneT

• The AES Corporation

• Vattenfall Europe

• Vectren

• YTL Corporation

Information Technology (IT)

Aerospace

• Alliant Techsystems

• BAE Systems

• European Aeronautic Defence and Space Company

• Hindustan Aeronautics

• The Boeing Company

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry

• United Technologies Corporation

Agriculture

• USDA

Automotive

• Daimler

• Eaton

• Fiat

• Ford Motor Company

• Harley-Davidson

• Hong Leong Asia

• Porshe

• Proton Holdings

• Randon

• UMW

Consumer Products/Packaged Goods

• Adidas

• Alicorp

• Altadis

• AmBev

• Avon Products

• Brown-Forman

• Citrovita

• CMPC Tissue

• CocaCola

• Colgate Palmolive

• Dole Food Company

• Ecolab

• Electrolux Brazil

• Fonterra

• Grupo Bimbo

• Guangdong Shoe Industry

• Haier Group

• Hefei

• Henkel

• HoMedics

• Hypermarcas

• Imperial Tobacco Group

• Indesit Company

• Kraft Foods

• LG Brazil

• Natura Cosméticos

• New Balance Athletic Shoe

• Organic Valley

• Pelagio Oliveira

• Pepsico

• Procter & Gamble

• Samsung China

• Senco Products

• The Schwan Food Company

• The Tetley Group

• Tiffany and Co.

• Tod's

• Whirlpool

• Wilmar International

Distribution/Transportation

• Aerolíneas Argentina

• Air Canada

• Air France - KLM

• BNSF Railway

• British Airways

• China Southern Airlines Company

• Continental Airlines

• Delta Air Lines

• Deutsche Lufthansa

• Japan Airlines

• LAN Argentina

• Mammoet

• Nippon

• Panalpina

• Port of Portland

• Southwest Airlines

• Thomas Cook Group

• Trabajos Marítimos

• United Air Lines

• United Continental Holdings

• Virgin Atlantic Airways

• Virgin Group

Electronics

• Advanced Semiconductor Engineering

• Alcatel Lucent

• Apple

• Avaya

• Brasilsat Harald

• Cisco Systems

• Dell

• Deloitte

• Digitro Technologia

• ELMOS Semiconductor

• Epcos Do Brasil

• Ericsson

• Flextronics International

• General Electric

• Guitai Electronic

• Hewlett-Packard

• Hitachi

• Hon Hai Precision Industry

• Hoya Corporation

• InnerWireless

• Intel

• Inventec Hi-Tech

• Lenovo

• Nanosys

• NCR

• NEC

• Nokia

• Padtec

• Panasonic

• Philips

• Raytheon

• Robert Bosch

• Samsung

• Schneider Electric

• STMicroelectronics

• Tyco Electronics

• United Technologies Corporation

Financial Services/Banking

• Agricultural Bank of China

• Allianz

• Banco Bradesco

• Banco de Chile

• Banco de la Nación Argentina

• Banco Santander

• Banco Sofisa

• Bancolombia

• Bank of America

• Bank of China

• Bank of Tokyo-Mitsubishi UFJ

• Barclays Bank

• BNP Paribas

• Capital One

• China Construction Bank

• Citigroup

• DBS Bank

• Deutsche Post

• Dexia

• Federal Reserve Bank of New York

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry

• HSBC

• Industrial and Commercial Bank of China

• Industrial Development Bank

• ING Bank

• Intesa Sanpaolo

• JP Morgan Chase

• Lloyds Banking Group

• M&T Bank - Information Technology

• Merrill Lynch

• National City

• Natixis

• Nomura Holdings

• One Equity Partners

• PNC Bank, National Association

• Rabobank

• Royal Bank of Canada

• Russell Investments

• Sallie Mae

• Samsung

• Santander

• Society Generale

• The Fifth Third Bank

• Trimont Real Estate Advisors

• U.S. Bancorp

• UniCredit

• Valeurs Mobilieres Desjardins

• Wells Fargo

Government/Military

• Argentine Federal Police

• Banco do Brasil

• Bank of Italy

• British Home Office

• Central Intelligence Agency

• Deloitte

• Environment Agency

• Environmental Protection Agency

• Federal Bureau of Investigations

• Federal Energy Regulatory Commission

• Federal Ministry Health

• Federal Reserve Bank of New York

• Highways Agency

• HM Prison Service

• JPJ - Road Transport Department

• National Health Service

• National Police Agency

• Royal Thai Police

• San Antonio Housing Authority

• Singapore Armed Forces

• UK Border Agency

Industrial Products

• American Gypsum

• Bharat

• Cooper Industries

• Flowserve

• FMC Technologies

• Husky Injection Molding Systems

• L.B. Foster Company

• Mabe Brazil

• Material Sciences Corporation

• MSC

• National Oilwell Varco

• Orbit Irrigation Products

• Plastipak Packaging

• Robbins & Myers

• Solvay

• Sterlite Industries

• WEB Industria

Insurance

• AGF Brasil Insurance

• Alianca Do Brazil

• Allianz

• American International Group

• AXA

• China Life Insurance

• Dai-ichi Mutual Life Insurance Company

• Dongbu Insurance Company

• ERGO

• First Canadian Title

• Genworth Financial

• ING Bank

• Lincoln National Corporation

• Manulife Financial

• Mapfre Vera Cruz Vida Insurance

• Meiji Yasuda Life Insurance

• Meloche Monnex

• Metlife

• Milano Assicurazioni

• National Farmers Union Property and Casualty Company

• Nationwide

• Northwestern Mutual

• PEMCO

• Ping An Insurance Company

• Poste Vita

• Sumimoto Life Insurance

• Sumitomo Life Insurance Company

• T&D Holdings

• The British United Provident Association

• Unum Group

• USAA

Media and Entertainment

• Circulo de Lectores

• Jornal do Brasil

• NBC

• Scholastic

• The Dispatch Printing Company

• Thomson Learning Iberoamerica

• Tiscali

• Verizon

• Yahoo

Non-Profit

• State of Georgia

Other

• Aggregate Industries

• Alpha Natural Resources

• Drummond Company

• Vulcan Materials

Petroleum/Chemical

• Aera Energy

• Air Liquide

• Albemarle

• Apache North Sea

• ARC Resources

• Arizona Chemical

• Avery Dennison Corporation

• BP

• Calgon Carbon

• Chevron

• China National Aviation Fuel Supply Co

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry

• China Petroleum & Chemical

• Devon

• Dow Chemical

• DuPont

• Eastman

• Ecopetrol

• ENI Trading

• ExxonMobil

• General Electric

• GenTek

• Hess Corporation

• Illinois River Energy

• Kuwait Oil Company

• Murphy Oil

• Nexen

• Noble Energy

• Petrobras

• Petróleo Brasileiro

• Petrotrin

• QEP Resources

• Repsol

• Royal Dutch Shell

• Schlumberger

• TOTAL

Pharmaceutical

• Abbott

• Akzo Nobel

• Asahi Kasei Corporation

• Astra Zeneca

• B. Braun Melsungen

• Bayer

• Biovail

• Covidien

• Cubist Pharmaceuticals

• Digene

• Dr. Reddy's Laboratories

• Eli Lilly and Company

• GlaxoSmithKline

• Novartis

• Otsuka Pharmaceutical

• Pfizer

• Philips

• Sanofi

• Shanghai Pharmaceutical

• Sud-Chemie Aktiengesellschaft

• Takeda Pharmaceutical

• Teva Neuroscience

Retail and Wholesale

• Cencosud

• CHS

• Consumer Impact Marketing

• Foschini

• George Weston Limited

• Giant Eagle

• Globex Utilidades

• Jardine Cycle & Carriage

• Macintosh Retail Group

• Otto

• Repco

• Samtronics Peru

• Sears

• Sobeys

• Wal-Mart

Services

• Adventist Health System

• America Online

• American Speech-Language-Hearing Association

• Ascension Health

• Baylor College of Medicine

• BC Institute of Technology

• BearingPoint

• Berkshire Hathaway

• Booz Allen Hamilton

• Celera

• Consorcio

• CSC

• DaVita

• Digimarc

• EDS

• Education Bureau

• Google

• HCA

• Indira Gandhi National Open University

• IRIS Integrated Risk Management

• Laurens County Health Care System

• Manchester Metropolitan University

• Medical College of Wisconsin

• National University of Córdoba

• NHN Corporation

• Osmania University

• Parana University

• Parkway Holdings

• Robbins-Gioia

• Shanghai Open University

• Southern Cross Healthcare Group

• Stillwater Supercomputing

• The Boeing Company

• UMIST Manchester

• University of Buenos Aires

• University of Rome

• UpMyStreet.com

Telecom

• AT&T

• Celcom

• Cellco Partnership

• China Mobile Communications

• Deutsche Telekom

• France Telecom

• KT Corporation

• Nippon

• P.T. Telekomunikasi

• Portugal Telecom

• Singapore Telecommunications

• Sprint Nextel

• Telecom Argentina

• Telecom Italia

• TeliSonera

• Verizon

• Vision Technologies

• Vodafone

Utility

• American Water

• Brookfield Power

• Canadian Utilities

• China Power International Development

• Constellation Energy Group

• Covanta Holding

• Detroit Edison

• Direct Energy

• Dominion Resources

• EDP Renewables

• Enbridge

• FirstEnergy

• Gas Natural SDG

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry

• Georgia Power

• Hong Kong Electric Holdings

• Jusco

• Korea Electric Power

• NSTAR

• OUC

• San Francisco Public Utility Commission

• Southern Company

• SunWater

• The AES Corporation

• Tokyo Electric Power Company

• TXU

• United Water

• Vattenfall Europe

• Vectren

Innovation

Aerospace

• Bell Helicopter

• General Electric

• Textron

• The Boeing Company

Automotive

• Benteler

• Delphi

• Faurecia SA

• Ford Motor Company

• Harley-Davidson

• Honda Motor

• Johnson Controls

• Magna

• Nissan

• Pirelli Deutschland

• PSA Peugeot Citroën

• TRW Automotive

Consumer Products/Packaged Goods

• 3M

• Aero Inventory

• Alimentos Polar

• AstenJohnson

• Cargill

• China Guizhou Maotai Group

• Compagnie de Saint-Gobain

• ConAgra

• Energical

• Fellowes

• Fisher-Price

• Fonterra

• Fraser and Neave

• Grupo Bimbo

• Heinz

• Infineon Technologies

• Levi Strauss

• Masco

• Millipore

• Natuzzi

• Nike

• Nitta Casings

• Sanford

• Schott

• Stanley Black & Decker

• Timberland Company

• Unilever

• Whirlpool

Distribution/Transportation

• Genencor

• Maersk Group

• McLane Company

• Port of Amsterdam

• Totem Ocean Trailer Express

Electronics

• ABB

• Compal Information Technology

• Dell

• Elektrobit

• Ericsson

• Harman International Industries

• Hewlett-Packard

• HGST Singapore

• Intel

• LSI Logic

• Nokia

• Sony

• Tyco Electronics

• Tyco Safety Product

• VTech

Financial Services/Banking

• AXA

• Banesco

• BNP Paribas

• Credit Suisse

• Federation des Caisses Desjardins

• HBOS

• HSBC

• Industrial and Commercial Bank of China

• INTL FCStone

• John Deere

• National Australia Bank

• National City

• Northwestern Mutual

• Russell Investments

• Scotiabank

• State Bank of India

• State Street

• Swedbank

• The Fifth Third Bank

• The Vanguard Group

• Travelex Holdings

• Vancity Credit Union

• Washington Mutual

• Wells Fargo

Government/Military

• Australian Council of Auditors-General

• Swissnex Boston

• US Army

• US Department of State

• US Navy

Industrial Products

• Black & Decker

• Carpenter Technology

• Chengshan Group

• Eaton

• Kimberly-Clark

• Kohler Company

• Nordson

• Norsk Hydro

• Nucor Corporation

• OI Europe Sarl

• Oldcastle

• OMRON

• Ricoh

• Riverdale Mills

• Soler and Palau

• Tokai Rubber

• US Gypsum

• US Synthetic Corporation

• Vallourec

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry

Insurance

• Ecclesiastical Insurance

• Express Scripts

• Genworth Financial

• MetLife

• USAA

Media and Entertainment

• Bertelsmann

• British Sky Broadcasting Group

• News Corporation

• Promotora de Informaciones

• Technicolor SA

• The Walt Disney Company

• Time Warner

• Toho Co.

• Tokyo Broadcasting System

Non-Profit

• DevTech Solutions

Other

• Newmont Mining

• Tennis Australia

Petroleum/Chemical

• ACTEGA Terra

• Air Liquide

• Air Products and Chemicals

• Ashland

• Baker Hughes

• BP

• Buckman Laboratories

• Chevron

• ConocoPhillips

• Dow Chemical

• Ecopetrol

• ExxonMobil

• FMC Technologies

• Hercules

• Japan Oil Development Co.

• Kuwait Petroleum

• Lukoil

• Marathon Oil Company

• Occidental Petroleum

• PetroChina

• Praxair

• Sasol

• Suncor Energy

• Wintershall

• Yara International

Pharmaceutical

• Abbott

• Align Technology, Inc.

• Astra Zeneca

• Avecia Biotechnology

• Aventis Pharmaceuticals

• Baxter

• Becton Dickinson

• Boston Scientific

• Eli Lilly and Company

• Ipsen

• Janssen-Cilag

• Merck & Co.

• Nanjing Medicine Industry

• Pfizer

• Recordati

• Sanofi

• Schwarz Pharma

Retail and Wholesale

• Summit Electric Supply

Services

• Accenture

• Building Knowledge

• Deloitte

• ExxonMobil

• Fujitsu

• Fulfilled Executive

• Google

• Infotech

• Intuit

• Lockheed Martin

• Lone Star Aerospace

• Loyola Press

• Newgen Software Technologies

• Ontario Service Safety Alliance

• Q-Plan North Greece

• Sandia National Labs

• Strategic Knowledge Solutions

• Tej Media Networks

• Westinghouse Electric Company

Telecom

• AT&T

• Celcom

• Cellco Partnership

• China Netcom

• Embarq

• Qwest Communications

• Telefónica

• Telenor ASA

• Verizon

• Vivendi

Utility

• Centrica

• China Yangtze Power

• CPS Energy

• Direct Energy

• E.ON

• Enbridge

• Exelon

• Gas Natural SDG

• GDF Suez

• Sempra Energy

• Shinko Kobe Power

• Southern Company

• Xcel Energy

Waste Management/Environmental

• Grupo Domos

Knowledge Management (KM)

Aerospace

• Raytheon

Automotive

• Ford Motor Company

Consumer Products/Packaged Goods

• Merck & Co.

• Sayga Flour Mills

Electronics

• Canon

• Corning

• Intel

• Raytheon

• Schlumberger

Financial Services/Banking

• HSBC

• The World Bank Group

• Wells Fargo

Government/Military

• IMF

• United States Air Force

• US Department of Education

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry

Industrial Products

• Caterpillar

• Embraco

• University of Stuttgart

Insurance

• Workplace Safety and Insurance Board

Non-Profit

• OCEG

Other

• BHP Billiton

Petroleum/Chemical

• Air Products and Chemicals

• Braskem

• Halliburton Company

• Marathon Oil Company

• Nexen

• Royal Dutch Shell

• Solvay

Pharmaceutical

• Aventis Pharmaceuticals

• Bristol-Myers Squibb

Retail and Wholesale

• Best Buy

• Deutsche Telekom

• Eaton

• Giant Eagle

Services

• AXA

• Canadian International Development Agency

• Cisco Systems

• CSC

• EDS

• Hewlett-Packard

• Mercer

• Nielsen Media Research

• PA State Employees' Retirement System

• PricewaterhouseCoopers

• University Health System Consortium

• Westinghouse Electric Company

Telecom

• T-Mobile

Utility

• National Thermal Power Corporation

• Reliant Energy

Marketing

Consumer Products/Packaged Goods

• Anheuser-Busch

• Crocs

• Esprit Holdings

• Gucci Logistica

• Heineken

• Kraft Foods

• Mars

• Polo Ralph Lauren

• Toshiba

Distribution/Transportation

• American Airlines

• Club Mediterrane

• Hapag-Lloyd

• Virgin Atlantic Airways

Electronics

• Audiovox

• Freescale Semiconductor

• Hewlett-Packard

• Motorola Solutions

• Nokia

• Samsung

• Seagate Technology

• Sony

Financial Services/Banking

• BNP Paribas

• Lloyds Banking Group

Insurance

• American International Group

• Japan Post Insurance

Media and Entertainment

• Lagardsre

• News Corporation

• Reed Elsevier

• Sky

• Toho Co.

Other

• Japan Racing Association

Pharmaceutical

• Becton Dickinson

• Boston Scientific

• Merck & Co.

• Pfizer

• Takeda Pharmaceutical

Rental

• Avis Budget

• Hertz

Retail and Wholesale

• Carrefour

• Kingdee

• ST Motorsports Marketing

• Tesco

• Wal-Mart

Services

• Early Warning Services

• Hong Kong Jockey Club

• Hotel Shilla

• NH Hoteles

• Southsea Tours

• Texas Lottery Commission

Telecom

• AT&T

• Telefónica

Product Development (PD)

Aerospace

• Airbus

• BAE Systems

• Bell Helicopter

• Bombardier

• Cessna Aircraft Company

• Danaher

• Eaton

• European Aeronautic Defence and Space Company

• FLIR Systems

• General Dynamics

• General Electric

• Goodrich Corporation

• Gulfstream

• Hellenic Aerospace Industry

• Lockheed Martin

• NGC Integrated Systems

• Precision Castparts Corp.

• Raytheon

• ST Aerospace

• Sumitomo Corporation

• Textron

• The Boeing Company

• United Technologies Corporation

• Volvo

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry

Automotive

• AGCO

• ArvinMeritor

• BMW

• BorgWarner

• Caterpillar

• Chrysler

• Cooper-Standard Automotive

• Corning

• Daimler

• Dana Holding Corporation

• Delphi

• Dover Corporation

• Eaton

• Federal Signal Corporation

• Ford Motor Company

• General Motors

• Honda Motor

• Hyundai Motor Company

• Icahn Enterprises

• Illinois Tool Works

• Johnson Controls

• Kautex

• Kia Motors

• Lear Corporation

• Magna

• Mazda Motor Corporation

• Mitsubishi

• Navistar International

• New Flyer Industries

• Nissan

• Oshkosh Corporation

• Paccar

• Proton Holdings

• Robert Bosch

• Saipa

• Textron

• Thor Industries

• Tower International

• Toyota

• TRW Automotive

Consumer Products/Packaged Goods

• Advance Food Company

• Affiliated Foods

• Alberto-Culver

• Alimentos Polar

• Alticor

• Anheuser-Busch

• ARCOR

• AstenJohnson

• Avon Products

• BAT

• Beam

• Bergan

• Bunge Limited

• Bush Brothers

• Cadbury

• Cargill

• Casco

• Clorox

• Coach

• Colgate Palmolive

• Coors Brewing Company

• Coty

• Diageo

• Dr Pepper Snapple Group

• Ecolab

• Energizer

• Esselte

• Estee Lauder

• Fellowes

• Fiskars Craft

• Fonterra

• General Mills

• GlaxoSmithKline

• Indesit Company

• International Flavors & Fragrances

• Irvin & Johnson

• Kellogg Company

• Kerry Ingredients

• Klass Time

• Kraft Foods

• L'Oréal

• MacAndrews & Forbes Holdings

• Mars

• Mary Kay

• MillerCoors

• Molson Coors

• Monster Beverage Corporation

• National Beverage Corporation

• Nitta Casings

• Nu Skin Enterprises

• Pepsico

• Procter & Gamble

• QMI Solutions

• Quaker Oats

• Quiksilver

• Restek

• Revlon

• Robert Bosch

• Sanford

• Springs Window Fashions

• The Hershey Company

• The Tetley Group

• Thermo Fisher Scientific

• Unilever

• Vita-Mix

• Whirlpool

• Wilmar International

• Wrigley Company

Distribution/Transportation

• United States Postal Service

Electronics

• Actaris

• ADI

• Advanced Micro Devices

• Agfa HealthCare

• Amphenol Corporation

• Apple

• ARRIS Group

• Atmel Corporation

• Avago Technologies

• AVX Corporation

• Bell Aliant

• Bose Corporation

• Brocade Communications Systems

• Celestica

• Ciena

• Cisco Systems

• Comverse Technology

• Dell

• Diebold

• Diehl Stiftung & Company

• Edo Corporation

• Elektrobit

• EMC

• Harman International Industries

• Harmonic

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry

• Hewlett-Packard

• Hitachi

• Intel

• Itron

• Jabil Circuit

• JDS Uniphase Corporation

• Johnson Controls

• Kingston Technology

• KLA Tencor

• L3 Communications

• Lexmark International

• LSI Corporation

• Marvell Technology Group

• Maxim Integrated Products

• McAfee

• Medtronic

• Mensor

• Micron Technology

• Microsemi

• Millipore

• Mitsubishi

• National Instruments

• National Semiconductor Corporation

• NCR

• NovAtel

• Philips

• Quantachrome Instruments

• Radio Shack

• Ricoh

• Sony

• STMicroelectronics

• Texas Instruments

• Thermo Fisher Scientific

• Titan Industries

• Toshiba

• Tyco Electronics

• Tyco Safety Product

• VOXX International

• Western Digital Corporation

Financial Services/Banking

• Mellon Financial

Government/Military

• FAB

• Marinha do Brasil

• Missouri Department of Transportation

• Sedena

• Singapore Armed Forces

• US Army

• US Navy

Industrial Products

• 3M

• AMKO Service

• AMSEC

• AptarGroup

• Aztec Plastic

• Baker Hughes

• Becton Dickinson

• Berry Plastics Group

• Bison Gear & Engineering

• Blitz

• BlueScope Steel

• Briggs & Stratton

• Brunswick Corporation

• Carpenter Technology

• Caterpillar

• Champion Compressors

• Clondalkin Group

• Cooper Industries

• Cymer

• Dal-Tile Services

• Diagraph

• Eaton

• General Electric

• Graham Packaging

• Griffon Corporation

• Hi-Tech Precision Plastic

• Huntington Ingalls Industries

• Ieh FM Holdings

• Intermatic

• Jcim, LLC

• John Deere

• Jotun Powder Coatings

• Kohler Company

• Lehigh Hanson

• Mantaline

• Masco

• Materion

• National Oilwell Varco

• Newell Rubbermaid

• Nordson

• Otis Elevator Company

• Pactiv

• Parker Hannifin

• Park-Ohio Industries

• Power-One

• Renco Group

• Schneider Electric

• Silgan Plastics Corporation

• Solo Cup

• Solvay

• Textron

• TRW Automotive

• Tupperware Brands Corporation

• Value Plastics

• Xerox

Insurance

• Assurant

Media and Entertainment

• DreamWorks Animation

• Positivo Group

• Televisa

Petroleum/Chemical

• 3M

• Alcoa

• Archer-Daniels-Midland Company

• Arizona Chemical

• Ashland

• Baker Hughes

• Buckman Laboratories

• Canada Starch Operating Company

• Cargill

• Chemtura

• Chevron Phillips

• CHS

• ConocoPhillips

• Cytec Industries

• Gulf Asian Petroleum

• Koppers

• Malaysia Petronas

• Methanex

• Murphy Oil

• Nan Ya Plastics Corporation

• Pemex

• Potash

• Praxair

• Roche

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry

• Royal Dutch Shell

• SABIC Innovative Plastics

• The Mosaic Company

• TPC Group

Pharmaceutical

• Abbott

• Allergan

• Amgen

• Aramark

• Astra Zeneca

• Bard

• Bausch and Lomb

• Baxter

• Bayer

• Becton Dickinson

• Biogen Idec

• Biomet

• Boston Scientific

• Bristol-Myers Squibb

• Cardinal Health

• CareFusion

• Cook Group

• Cordis Corporation

• Covidien

• Dentsply International

• Edwards Lifesciences

• Eli Lilly and Company

• Forest Laboratories

• Genentech

• Genzyme

• Gilead Sciences

• Guidant Sales Corporation

• Highmark

• Hill-Rom Holdings

• Intuitive Surgical

• Invacare Corporation

• Johnson & Johnson

• Kimberly-Clark

• Kinetic Concepts

• Luxottica

• Mallinckrodt

• Medline Industries

• Merck & Co.

• Mylan

• Novartis

• Novo Nordisk

• One Equity Partners

• Parker Hannifin

• Pfizer

• Philips

• QT Instruments

• Ranbaxy Laboratories

• ResMed

• Roche

• Sanofi

• St. Joseph Health

• STERIS

• Stryker

• Synthes

• Teleflex

• Thermo Fisher Scientific

• Tyco Healthcare

• Varian Medical Systems

• Watson Pharmaceuticals

• Wyeth

• Zimmer Holdings

Research Organization

• Arianespace

• Exelis

• General Dynamics

• Kratos Defense & Security Solutions

• NASA Johnson Space Center

• Raytheon

• SAIC

• United Space Alliance

Retail and Wholesale

• AMCOL Health & Beauty Solutions

• Pelican Products

Services

• Aspen Technology

• First Data Commercial Services

• Lone Star Aerospace

• Satyam-Venture Engineering Services

Supply Chain Management (SCM)

Aerospace

• Airbus

• BAE Systems

• Cessna Aircraft Company

• Embraer

• European Aeronautic Defence and Space Company

• Kawasaki

• Lockheed Martin

• M7 Aerospace

• Mitsubishi

• Raytheon

• Rolls-Royce

• Rotorcraft Enterprises

• Smith's Detection

• Textron

• Thales

• The Boeing Company

• United Technologies Corporation

• UTC Hamilton Sundstrand

Agriculture

• Agricola Fornace

• Exoplast

Automotive

• Amsted Industries

• ATC Logistics & Electronics

• Audi

• AutoZone

• Beck/Arnley Worldparts

• Beiqi Foton Motor Company

• BMW

• Brisa Bridgestone Sabanci

• Caterpillar

• Chrysler

• Continental Airlines

• Continental Automotive

• CRP Industries

• Daihatsu Motor

• Daimler

• Delphi

• DHB

• Eaton

• Fiat

• Ford Motor Company

• Freightliner

• General Motors

• Honda Motor

• Hyundai Motor Company

• IBC Vehicles

• International Truck and Engine

• Iran Khodro

• JBE

• Kongsberg

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry

• Mack Trucks

• Medtronic

• Motor Coach Industries International

• Navistar International

• Nissan

• Paccar

• PSA Peugeot Citroën

• Renault

• Robert Bosch

• Southco Manufacturing

• Superior Industries International

• Syncro

• Toyota

• VIP Parts, Tires & Service

• VISTEON

• Volkswagen

• Volvo

Consumer Products/Packaged Goods

• Accenture

• Advertising Resources

• American Crystal Sugar

• American Sugar Refining Company

• American Trading Company

• Anheuser-Busch

• Apparel & Footwear

• Applica Consummer Products

• Asahi Breweries

• ASKUL

• Aviko Rixona

• Beam

• Bel Brands

• BioProducts

• Bissell Homecare

• Brown-Forman

• Bush Brothers

• Cadbury

• Cargill

• Centric Group

• China Guizhou Maotai Group

• China Tobacco Hunan Industrial

• Cliffstar

• Coach

• CocaCola

• Darigold

• Diageo

• Dole Food Company

• DRS

• DuPont

• Electrolux

• Embraco

• Energizer

• Enerpac

• Ex-Cell Home Fashions

• Findel

• Frito-Lay

• Genencor

• General Mills

• Glanbia

• Groupe Danone

• Heineken

• Heinz

• Herdez

• Hitachi

• Hooven-Dayton

• Imperial Tobacco Group

• Irvin & Johnson

• Japan Tobacco

• Jarden

• JFE Shoji Trade

• Jilin Xinchao Stationery & Office Equipment

• Jubilant Organosys

• Kerry Ingredients

• Kimberly-Clark

• Kraft Foods

• Libbey

• LifeWay Christian Resources

• Manutan International

• Marine Harvest Norway

• Marsoner

• Martek Biosciences

• Marubeni

• Masterfoods

• Mattel

• Maytag

• McCormick & USIG

• Medtronic

• MGP Ingredients

• MWV PPO

• NCL

• Newell Rubbermaid

• Nike

• Nippon

• Norcros

• Nu Skin Enterprises

• Ocean Spray

• Office Depot

• PepsiCo

• Perdue Farms

• Philip Morris

• Progress Logistics

• Quality Ingredients Corporation

• Radeberger Gruppe

• Reckitt Benckiser

• Red Bull

• Reemtsma

• Relay France

• Ritter Sport

• Roche

• Schreiber Foods

• Shaw Industries

• SOLAE

• Tingley Rubber

• Tyson Foods

• United Technologies Corporation

• Velcro

• VF Corporation

• Walker International Transportation

• Whirlpool

Distribution/Transportation

• American Hotel Register Co.

• AMR

• ARCOR

• BC Ferries

• Benchmark Logistics

• Carnival Corporation

• Cognizant Tech

• Defense Distribution Depot San Joaquin

• Deutsche Post

• East Japan Railway Company

• Epes Transport System

• Expeditors

• FedEx

• Genencor

• INTERTUG

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry

• Japan Airlines

• Key Logistics Solutions

• Khimji Ramdas P&G

• Maersk Group

• Mar Ter Spedizioni

• Menlo Worldwide

• NMK Management Services

• TNT Express

• United Continental Holdings

• United Space Alliance

• United States Postal Service

• Universal Weather & Aviation

• UPS

• Vopak

• World Kitchen

• World Wide Technology

• Yobel SCM

• YourWay Transport

Electronics

• Adaptec

• Adobe Systems

• ADVA Optical Networking

• Advanced Micro Devices

• Agfa-Gevaert

• Agilent Technologies

• Alcatel Lucent

• Andrew Corporation

• Apple

• Avaya

• Avnet

• Benchmark Electronics

• Bio Mediacal Research

• Cisco Systems

• CTS Singapore

• Fluke

• Freescale Semiconductor

• Garmin

• Halton

• Hewlett-Packard

• Hitachi

• Huawei Technologies

• Huber+Suhner

• Hynix

• InnerWireless

• Intel

• Inter-Tel Integrated Systems

• Invensys

• Jazz Technologies

• L3 Communications

• Lexmark International

• Mettler Toledo

• Microsoft

• Monster Cable Products

• Motorola Solutions

• NCR

• NEC

• Nextel

• Nokia

• NovAtel

• Novellus

• ON Semiconductor

• Oracle

• Plantronics

• Qualcomm

• Raytheon

• RedMed

• Research In Motion

• ResMed

• Sharp

• Silfex

• SMART Technologies

• Sony

• StorageTek

• Texas Instruments

• Titan Industries

• Toshiba

• Tyco Safety Product

• United Technologies Corporation

• UTStarcom

• Waters Corporation

• Xerox

• ZTE

Financial Services/Banking

• American Tower Corporation

• Bank of America

• BNP Paribas

• BonusCard

• Charles Schwab & Company

• China Construction Bank

• City Developments Limited

• Federal Reserve Bank of Atlanta

• Federal Reserve Bank of Boston

• Federal Reserve Bank of Cleveland

• Federal Reserve Bank of Kansas City

• FirstService

• General Growth Properties

• Industrial and Commercial Bank of China

• JP Morgan Chase

• Korea Land & Housing Corporation

• Lerum

• Lloyds Banking Group

• Long & Foster Companies

• Marina Bay Sands

• Mitsubishi

• Mitsui Fudosan Realty

• Realogy Holdings

• Roospark

• Simon Property Group

• Society Generale

• Sonnhalde Immobilien

• The Link Real Estate Investment Trust

• TIAA-CREF

• Visa

• Vornado Realty Trust

• Washington Mutual

Government/Military

• Autobahnen

• British Transport Police Authority

• Bureau of Alcohol, Tobacco, Firearms, and Explosives

• Bureau of Prisons

• California Department of Corrections & Rehabilitation

• California Department of Forestry and Fire Protection

• California Department of Housing and Community Development

• California Department of Justice

• California Department of Water Resources

• California Franchise Tax Board

• Central Scotland Police

• Cheshire Fire and Rescue Service

• Corporation of the City of Toronto

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry

• Daqing Municipal Public Security Bureau

• Defense Finance and Accounting Service

• Delhi Development Authority

• Derbyshire Constabulary

• Environment Canada

• Environmental Protection Agency

• Federal Aviation Administration

• Federal Bureau of Investigations

• Federal Deposit Insurance Corporation

• Financial Supervisory Service

• Fire Service Department

• Florida Department of Environmental Protection

• Florida Department of Juvenile Justice

• Georgia Department of Transportation

• Hawaii Department of Public Safety

• Hereford and Worcester Fire and Rescue Service

• Humberside Police

• Indian Coast Guard

• Internal Revenue Service

• Japan External Trade Organization

• Jeonbunk Fire Department

• Kent Police

• Kentucky Transportation Cabinet

• Korea Forest Service

• Lincolnshire Police

• Manchester Police

• Maryland State Police

• Massachusetts State Police

• Ministry Of Agriculture, Fisheries, and Forestry

• Ministry of Economy

• Ministry of Enviroment

• Ministry of Railway

• Minnesota Department of Transportation

• National Institute of Standards & Technology

• National Police Agency

• New Jersey Department of Environmental Protection

• New Mexico Department of Children, Youth and Familes

• New York State Attorney General

• New York State Police

• New York Taxation and Finance Department

• Norfolk Police

• North Carolina Department of Crime Control and Public Safety

• Northern Ireland Polics

• Northumbria Police

• Office of the Comptroller of the Currency

• Office of Waterworks Seoul Metropolitan Government

• Oklahoma Department of Corrections

• Oslo Police

• Pennsylvania Department of Transportation

• Pennsylvania State Police

• Singapore Police

• Social Security Administration

• Sussex Police

• Technology Administration

• Texas Attorney General

• Texas Commission of Enviromental Quality

• Texas Department of Criminal Justice

• Texas Department of Public Safety

• The Port Authority of New York and New Jersey

• Transport Trading

• Tribunal Regional do Trabalho

• U.S. Securities and Exchange Commission

• United States Air Force

• United States Coast Guard

• US Department of Housing and Urban Development

• US Department of the Treasury

• US Department of Transportation

• US Fish and Wildlife Service

• Virginia Department of Corrections

• Wisconsin Department of Transportation

• Wyoming Department of Transportation

Industrial Products

• ABB

• Afrisam Cement

• AGCO

• AMG Engineering

• Amsted Industries

• Applied Materials

• Baker Hughes

• BBT Thermotechnik

• Belimo Customization

• Berry Plastics Group

• BHP Billiton

• Blount International

• Borealis Group

• Cannon Industries

• Caterpillar

• CEMEX

• Champion Compressors

• Chart Ferox

• Chart Industries

• CIC

• CM Lake Zurich

• CM Packaging Group

• CM PDI

• CM Stone Plastics

• CNH America

• Comercial Metals Corporation

• Cooper Industries

• Corning

• Daikin McQuay

• Danfoss

• Delphi

• Dofasco

• DuPont

• Eaton

• Entegris

• ERICO

• Eurofase

• FMC Technologies

• Fuji

• Fujitsu

• Gascogne Laminates Germany

• GD Midea Air-Conditioning Equipement

• Gerdau Acos Longos Brasil

• Gillette

• Goodyear Tire & Rubber

• Gree Electric Appliances

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry

• Guangdong Midea Electric Applicances

• Hastings Deering

• Hi Essence Cable

• Ilim Group

• Ingersoll Rand

• Integra-Cast

• IPB

• JFC Holdings

• John Deere

• Johns Manville

• Kruegger International

• L.B. Foster Company

• Leatherman Tool Group

• Lincoln Electric

• Mantaline

• Metso Paper

• MWV PPO

• National Oilwell Varco

• NCI Building Systems

• Neapco

• Newell Rubbermaid

• Nordson

• Noritz Corporation

• Novellus

• Oceaneering International

• OSRAM

• Packard North America

• Pall Corporation

• Panasonic

• Payma Corporation

• Philips

• Precision Dynamics

• Racchetti

• Regal Beloit

• Rinnai Corporation

• S&C Electric

• Sany

• Schneider Electric

• Sealed Air Corporation

• Shanghai Electric

• Solutia

• Speedline Technologies

• Sumimoto

• The Boeing Company

• The Warren

• Thomas Steel Strip

• ThyssenKrupp

• Trex Company

• Trimo

• TruEconomy

• United Technologies Corporation

• UPM

• Vaillant

• Valcon

• Varian, Inc.

• Wenger

• Weyerhaeuser

• Xerox

• Zamil Steel

• Zumtobel Group

Insurance

• The Regence Group

• VSP

Media and Entertainment

• America Online

• Charter Communications

• Cox Communications

• Lagardsre

• The Walt Disney Company

• Time Warner

Non-Profit

• Carnegie Museums of Pittsburgh

Other

• Exxaro Resources

• Patriot Coal

• Sun Metals

• The Mosaic Company

Petroleum/Chemical

• Air Liquide

• Air Products and Chemicals

• Ashland

• Baker Hughes

• Ballance Agri-Nutrients

• Bayer

• BG Group

• Bharat

• BP

• China National Petroleum Corporation

• China Petroleum & Chemical

• China Pingmei Shenma Energy & Chemical Group

• Clariant

• CNOOC China

• ConocoPhillips

• Datong Coal Mining Group

• Dow Chemical

• Eastman Chemical

• Eastman Kodak

• Ecopetrol

• Essar Oil

• Esso Nederland

• ExxonMobil

• Frontier Oil

• Halliburton Company

• HB Fuller

• Hess Corporation

• Holcim

• Husky Energy

• ICI Paints

• International Specialty Products

• Johnson Matthey

• Kluber Lubrication

• Linde Group

• Murphy Oil

• National Starch

• Neste Oil

• Noble Energy

• Nufarm Americas

• Pertamina

• Petrobras

• PetroChina

• Praxair

• Repsol

• Royal Dutch Shell

• Schlumberger

• SICPA

• Sinclair Group

• Sinochem

• TOTAL

• Total Raffinage Marketing

Pharmaceutical

• Abbott

• Accenture

• Alcon

• Align Technology, Inc.

• Alkermes

• Arthrex

• Astra Zeneca

• Avecia Biotechnology

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry

• Bard

• Bausch and Lomb

• Baxter

• Bayer

• Becton Dickinson

• Boehringer Ingelheim

• Boston Scientific

• Bristol-Myers Squibb

• CareFusion

• Carval de Colombia

• Cephalon

• Covidien

• CSL Behring

• Eli Lilly and Company

• Genentech

• General Electric

• Gilead Sciences

• GlaxoSmithKline

• Janssen-Cilag

• Johnson & Johnson

• Luxottica

• Medline Industries

• Medtronic

• Merck & Co.

• Nippon Shinyaku

• NIPRO

• Novartis

• Olympus Medical Systems

• Otsuka Pharmaceutical

• Pfizer

• PRIM

• ResMed

• Roche

• Sanofi

• SARSTEDT

• Shanghai Pharmaceutical

• Shenzen Huamingtai Experimental Equipment

• Sorin Group

• Stryker

• Synthes

• Takeda Pharmaceutical

• Terumo

• Therakos

• Zimmer Holdings

Rental

• Aggreko International

• Arval Service Lease

• Avis Budget

• Enterprise Holdings

• Hertz

• Rent-A-Center

• Ryder

• The Crawford Group

Retail and Wholesale

• Abercrombie & Fitch

• Advanced Business Graphics

• AEON

• Anheuser-Busch

• Apparel Group

• Aramark

• Arcadia Group

• Arcos Dorados Holdings

• Arrow Electronics

• Ashland

• Auto Electric Service

• Avnet

• Barnes Group

• Bernick's

• Bloomin' Brands

• Brinker International

• Broder Bros

• C&S Wholesale Grocers

• Canon

• Cargill

• Carrefour

• Club Mediterrane

• Compass Contract Services

• Cooperativa Italiana di Ristorazione Societa

• CVS Caremark

• Daimaru Matsuzakaya Department Stores

• DEMDACO

• Dorma

• Dorman Products

• Eastman Kodak

• Express Scripts

• FINSA

• Flunch

• Gloria Jeans

• GMRI

• Greggs

• Halton

• Home Depot

• Integrated Supply Network

• J Front Retailing

• Johnsonville Sausage

• Johnstone Supply

• Klein's All Sports

• Leggett & Platt

• LifeScan

• Logistica 3W

• Lotte Shopping

• Lubrizol

• LUK Automotive Services

• Macy's

• Marsh Supermarkets

• Maytag

• McDonald's

• MCI Service Parts

• Medtronic

• METRO

• Michaels Stores

• MidwayUSA

• Mitsui & Co.

• Monsanto

• Mos Food Services

• Nash Finch Company

• Natuzzi Americas

• Nippon

• Nova Scotia Supply Chain

• Oracle

• Pizza Hut

• Qui Group

• R.E. Michel Company

• Reckitt Benckiser

• Roche

• Safeway

• Sasol

• Sears

• Seven & I Holdings

• Shinsegae Co

• SmartBargains

• Sodexo

• Sogo & Seibu

• Sounds True

• Standard Auto Parts

• Standard Motor Products

• Starbucks

• Taco Bell

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry

• Target

• The Merrill Company

• The Parts House

• The Pictsweet Company

• Tim Hortons

• TWDC Strategic Sourcing

• United Farmers of Alberta Cooperative

• Wal-Mart

• Warehouse Stationery

• Wawa

• Westinghouse Electric Company

• Whitbread

• XanGo

• YUM! Brands

Services

• Abengoa

• Adobe Systems

• Alarm Automatika

• Alcatel Lucent

• Allegiance Properties

• Allegis Group

• ALOM Technologies

• Altran Technologies

• AON Hewitt

• Apollo Group

• Apollo Hospitals

• Argon

• Ascension Health

• Asklepios Kliniken Hamburg

• Atento Brasil

• Baker & McKenzie

• Battelle Memorial Institute

• Batten & Company

• Baylor College of Medicine

• Bechtel Group

• Bellwether Services

• Benesse

• Bilcare

• Black & Veatch

• BMI Healthcare

• Board of Education of City of Chicago

• Booz Allen Hamilton

• Brunel International

• Carlisle Companies

• Carlson Holdings

• China National Nuclear Corporation

• China Travel International

• China United Network Communications

• Cisa Trading

• CJ International

• Community Health Systems

• Compass Contract Services

• Contax

• Copper Trading

• Corning

• CSC

• DaVita HealthCare Partners

• Deloitte

• Desigual

• Dignity Health

• Diversified Maintenance Systems

• ECS Holdings

• Edith Cowan University

• EDS

• General Electric

• Genting Malaysia

• Georgia Tech

• Guidant

• Guy's and St. Thomas' NHS Foundation Trust

• HCA

• HealthCare Partners

• Hercules Holding

• Hewlett-Packard

• Home Inns & Hotels Management

• Howard Hughes Medical Institute

• Huawei Technologies

• Hyatt

• Hyundai Motor Company

• Infosys

• Intelligence

• Johnson & Johnson

• Jubilant Organosys

• Kaiser Foundation Hospitals

• Kelly Services

• Kettering Health Network

• Kimberly-Clark

• KPMG

• Laboratory Corporation of America Holdings

• Lakeshore Community Hospital

• Lapiz Online

• Latham & Watkins

• Lavalin Group

• Leland Stanford Junior University

• Manpower

• Manpower UK

• Mantis Partners

• Marketsphere Consulting

• Marriott

• McKinsey & Company

• Medica

• Mercer

• MET Sundry Supplies

• Microchip Technology

• Millennium & Copthorne Hotels

• Mitchells and Butlers Leisure Retail

• Mitsubishi

• Morson International

• NH Hoteles

• Nippon

• Ogilvy Group

• Omnicom

• Onet Services

• Ontario Lottery and Gaming

• Penta-Ocean Construction Company

• PricewaterhouseCoopers

• QPSI-Burlington

• Quest Diagnostics

• Randstand North America

• Recruit Holdings

• Renaissance Hotel Operating Company

• Rezidor Hotel

• Sage

• Samling Strategic Corporation

• Scandic Hotels

• Select Medical Corporation

• Seoul National University Hospital

• ServiceMaster

• Shanghai Foreign Service

• Sinaer Maintenance Division

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry

• Singapore Technologies Engineering

• Sinohydro Corporation Limited

• Six Continents Hotels

• SLCP Consulting

• Sodexo

• Sonda

• Sony

• Sørlandet Sykehus

• State University of New York

• Sun International

• Tao Bao Software

• Tata

• TECHNIP FRANCE

• TEKsystems

• Telsource Corporation

• Terminix

• Tetra Technologies

• The Methodist Hospital

• The ServiceMaster Company

• Tieto Sweden

• Tokai

• T-Systems Nederland

• U. T. M. D. Anderson Cancer Center

• Umass Memorial Health Care

• Unilab

• University of California

• University Of North Texas System Business Service Center

• URS Corporation

• US National Institute of Health

• US Oncology

• Vestre Viken

• Vivaki Communications

• Wipro

• Xerox

Telecom

• Sutherland Global

• T-Mobile

Unknown

• Andersen Corporation

• Firestone

• Nordson

• Sun Microsystems

• Toshiba

• Whirlpool

Utility

• Alliant Energy

• American Water

• Capital Power

• CenterPoint Energy

• Centrica

• Duke Energy

• Duquesne Light Company

• E.ON

• EDP Renewables

• Enel

• Exelon

• GDF Suez

• Georgia Power

• Laclede Gas Company

• NorthWestern Energy

• OGE Energy

• Philadelphia Gas Works

• Progress Energy

• Puget Sound Energy

• Saskatchewan Power Corporation

• Southern Company

• SSE PLC

• Tennessee Valley Authority

• TenneT

• Vectren

• Xcel Energy

Waste Management/Environmental

• Sukleen

© 2014 APQC ALL RIGHTS RESERVEDGENERATED ON 2/20/2014

OSB Participant List by Research Area and Industry


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