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Overcoming Burnoutby Bettina Pickering
International Institute of Coaching and Mentoringaccreditation – education – information – networking
IIC&Mcreating excellence in the
coaching and mentoring professions
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International Institute of Coaching and Mentoringaccreditation – education – information – networking
© 2016 IIC&M, presenter
IIC&MInternational Institute of Coaching and Mentoring
The officially recognised and preferred, international Accreditation Body
for Coaches, Mentors, Training Providers, and Clients
creating excellence in the coaching and mentoring professions
Our webinars demonstrate our commitment to support our members through the calibre of information we provide, via webinars like these,
our articles, recommended reading, community, forums, and our Think Tank articles.
To find out more, please explore the website, our members area or contact Hilary Dingwall-Fordyce ([email protected]).
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International Institute of Coaching and Mentoringaccreditation – education – information – networking
© 2016 IIC&M, presenter
IIC&MInternational Institute of Coaching and Mentoring
• Accredited Member• 4 levels of accreditation• Demonstrates Coach or Mentors qualification and
experience
• Professional Member• 4 levels of professional membership• Accredited Members only• Demonstrates competence through Accreditation and
on-going Continuing Professional Development
• Associate Members• Coaching Students• Mentoring Students• Anyone interesting in Coaching or Mentoring
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International Institute of Coaching and Mentoringaccreditation – education – information – networking
© 2016 IIC&M, presenter
Bettina Pickering
Career • Production Engineer
• 13 years in global management consulting
• Founded Aronagh in 2010
• Leadership Consultant, Exec Coach & Entrepreneur Mentor
• Change Practitioner, Recruitment consultant & Career Coach
• Regular Speaker online & face to face
Qualifications• Master Mentor & Master Coach (IIC&M)
• MA in applied Coaching (Emotions)
• Money, Marketing & Soul coach
• NLP Master Practitioner & Trainer
• MBA (Strategy & Finance)
• Exec & Life Coaching Diploma
• Qi Gong Teacher & Fitness Instructor
First co-authored book: ‘Dial A Guru – Awaken your True Potential’
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International Institute of Coaching and Mentoringaccreditation – education – information – networking
© 2016 IIC&M, presenter
Contents
• The science behind burnout – what happens and why
• How we can help our clients to recognise the signs and break out of the vicious cycle of burnout
• What we, as coaches, can do to help client through the acute phase of burnout, and on the journey of recovery
• Why focussing on the emotions involved can delivery bigger breakthroughs
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International Institute of Coaching and Mentoringaccreditation – education – information – networking
© 2016 IIC&M, presenter
Burnout - An increasing hazard
• Since 2000 burnout in GPs increased 5 x(Source: Local Medical Committees 2013)
• 70 % feel disengaged at work (Source: Gallup 2014)
• Increasing job turnover – up to 25%(Source: US office of labour statistics)
• 1380 cases per 100,000 workers of work related stress, depression or anxiety(Source: HSE 2014/2015)
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International Institute of Coaching and Mentoringaccreditation – education – information – networking
© 2016 IIC&M, presenter
Cost of Burnout
Business Cost
• Increased absenteeism
• Lower productivity
• Poor decision making
• Higher benefits costs
Source: Health & Safety Executive
10.5 million working days lost to stress /
year
Cost: £6.5 billion/year
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International Institute of Coaching and Mentoringaccreditation – education – information – networking
© 2016 IIC&M, presenter
What’s the Personal Cost
Personal Cost
• Career stagnation or even loss of job
• Low performance
• Loss of relationship
• Lower self-esteem & quality of life
• Various illnesses
• Depression
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International Institute of Coaching and Mentoringaccreditation – education – information – networking
© 2016 IIC&M, presenter
What does Burnout mean to you?
Question for you
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International Institute of Coaching and Mentoringaccreditation – education – information – networking
© 2016 IIC&M, presenter
Burnout – A definition
“ Exhaustion of physical strength, emotional
strength or motivation usually as a result of prolonged
stress or frustration.”
Source: American Heritage Dictionary of the English Language
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International Institute of Coaching and Mentoringaccreditation – education – information – networking
© 2016 IIC&M, presenter
6 Key Causes of Burnout
• Overload
• Values conflict
• Perceived lack of control
• Unfairness
• Lack of reward
• Breakdown of community
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International Institute of Coaching and Mentoringaccreditation – education – information – networking
© 2016 IIC&M, presenter
Difference between Stress Burnout
Stress
• Over-engagement
• Overactive emotions
• Feelings of urgency
• Hyperactivity
• Loss of energy
• Increased anxiety
• Physical damage
Burnout
• Dis-engagement
• Numbed emotions
• Feelings of helplessness
• Hopelessness
• Loss of motivation
• Increased risk of depression
• Emotional damage
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International Institute of Coaching and Mentoringaccreditation – education – information – networking
© 2016 IIC&M, presenter
The Science behind Burnout – Stress Response
1. Flight or flight response activated
2. Stress hormones released
3. Body response• Heart rate increase• Breathing increase• Blood flow diverted • Perspiration increased• Immune system suppressed• Emotions heightened
Threat perceived Threat
removed4. Body calms down;all back to normal
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International Institute of Coaching and Mentoringaccreditation – education – information – networking
© 2016 IIC&M, presenter
1. Fight or Flight
2. Stress Hormones released
3. Body response
4. Body cannot
calm down fully
5. New threat is
perceived as bigger
The Science behind Burnout
1. Fight or Flight
2. Stress Hormones released
3. Body response
4. Body cannot
calm down fully
5. New threat is
perceived as bigger
1. Fight or Flight
2. Stress Hormones released
3. Body response
4. Body cannot
calm down fully
5. New threat is
perceived as bigger
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International Institute of Coaching and Mentoringaccreditation – education – information – networking
© 2016 IIC&M, presenter
What are the signs of Burnout? – 12 Stages
1. Compulsion to prove oneself
2. Increased Effort
3. Subtle neglect of personal needs
4. Suppression of conflicts and personal needs
5. Re-evaluating of values
6. Increased denial of emerging problems
7. Withdrawal
8. Obvious Behavioural Changes
9. Depersonalisation
10. Inner Emptiness
11. Depression
12. Burnout Syndrome – total exhaustion / collapse
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International Institute of Coaching and Mentoringaccreditation – education – information – networking
© 2016 IIC&M, presenter
Which percentage of your clients exhibit two or more of these signs?
Poll
none
more than 25%
more than 50%
more than 75%
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International Institute of Coaching and Mentoringaccreditation – education – information – networking
© 2016 IIC&M, presenter
Breaking out of the vicious cycle of Burnout
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International Institute of Coaching and Mentoringaccreditation – education – information – networking
© 2016 IIC&M, presenter
Breaking out of the vicious cycle of Burnout
Awareness
Boundaries
Actions
Progress
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International Institute of Coaching and Mentoringaccreditation – education – information – networking
© 2016 IIC&M, presenter
Awareness is the first step
Source: http://www.asu-arbeitsmedizin.com/12-phase-burnout-screening-development-implementation-and-test-theoretical-analysis-of-a-burnout-screening-based-on-the-12-phase-model-of-Herbert-Freudenberger-and-Gail-Nor,QUlEPTYyMzQ1MiZNSUQ9MTEzODIx.htmlgb
• Acknowledgement of reality• Signs
• Feelings (or lack thereof)
• Experience
• Clarity on stages of burnout & stress
• Understanding of• the source of the problem
• consequences
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International Institute of Coaching and Mentoringaccreditation – education – information – networking
© 2016 IIC&M, presenter
Set clear boundaries
Keys to boundaries
• Saying no, saying yes
• When to start, when to stop
• Beliefs to let go, beliefs to adopt
• Asking for help
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International Institute of Coaching and Mentoringaccreditation – education – information – networking
© 2016 IIC&M, presenter
• Active rest
• Agree small actions
• Agree different experience of progress
• Encourage active progress reflection
Taking Action & Marking Progress
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International Institute of Coaching and Mentoringaccreditation – education – information – networking
© 2016 IIC&M, presenter
Acute phase of Burnout
This may include
• Depression
• Total exhaustion
• Mental breakdown
• Social isolation
• Thoughts of suicide
Team effort • medical support• therapeutic support • emotional support • mental support• social support
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International Institute of Coaching and Mentoringaccreditation – education – information – networking
© 2016 IIC&M, presenter
Coaching in the acute phase of Burnout
Coaching client to
• Identify and make use of sources of help
• Make very small changes so they can function
• See light at the end of the tunnel
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International Institute of Coaching and Mentoringaccreditation – education – information – networking
© 2016 IIC&M, presenter
Journey of recovery
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International Institute of Coaching and Mentoringaccreditation – education – information – networking
© 2016 IIC&M, presenter
Burnout Recovery
1. Dealing with burnout symptoms
• Immediate physical, mental & emotional recovery
• Building resilience
2. Changing the client’s world
• Clarity on values & desires
• Creating new habits e.g. saying no, honouring own needs & boundaries
• Build a new future
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International Institute of Coaching and Mentoringaccreditation – education – information – networking
© 2016 IIC&M, presenter
Burnout creates
• Emotional numbness (positive emotions)
• Hopelessness
• Helplessness
• Low self-esteem
Focus on Emotions
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International Institute of Coaching and Mentoringaccreditation – education – information – networking
© 2016 IIC&M, presenter
Two pathways working with Emotions to recover from Burnout
Start with present feelings
• Acknowledge feelings
• Identify needs
• Take action
Focus on noticing positive feelings
• Seek out instances of positive feelings
• Identify ways to replicate
• Take action
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International Institute of Coaching and Mentoringaccreditation – education – information – networking
© 2016 IIC&M, presenter
It’s not any easy or simple journey
• Focus on physical recovery – sleep, food & exercise
• Be prepared that it takes longer than you might think
• Re-thinking one’s self image, one’s model of the world and living life differently will be required
• It is a great opportunity to discover and following one’s calling
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International Institute of Coaching and Mentoringaccreditation – education – information – networking
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Question for you
What was your key takeaway from this session?
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International Institute of Coaching and Mentoringaccreditation – education – information – networking
© 2016 IIC&M, presenter
Any Comments, Shares or Questions?
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International Institute of Coaching and Mentoringaccreditation – education – information – networking
© 2016 IIC&M, presenter
Thank you
To get in touch with me:
Web: www.bettinapickering.com
E-mail: [email protected]
FB: www.facebook.com/bettinapickering
Twitter: @Bettina-Emotion
As a thank you for attending I have a gift for you:
www.bettinapickering.com/resources/gifts
Or connect with me on Linkedin
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International Institute of Coaching and Mentoringaccreditation – education – information – networking
© 2016 IIC&M, presenter
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