Download - PC GSA in UA presentation 2014
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CENTER OF INTERNATIONAL CENTER OF INTERNATIONAL TRANSPORTATION AND TOURISMTRANSPORTATION AND TOURISM
GSA of Pegasus Airlines in Ukraine
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• 15th year in travel and aviation business
• 5th year with Pegasus family
• The leading operator for Istanbul in Eastern Ukraine since 2001
• The leading charter flights broker in Ukraine
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• 6 sales offices• 24/7 customer service• GSA staff – 35
• 560 agents• 330 subagents• 260 BSP agents
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PC Weekly Flights to UA
20 weekly flights were planned in
2014
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Total 35 employees make Pegasus Ukraine family
Pegasus Airlines GSA structure in UA
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Group Sales Department
2013 JAN-DEC 2014 JAN-APR
Group requests
Sold groups %Group
requestsSold groups %
761 140 18 126 46 36
Handling all PC group requests in Ukraine
Competitors’offers monitoring and suggestions to Pegasus Airlines
Individual approach to group payments and payment risk insurance
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Customer Service Department
Call-center
Customer Service
Department
Calls per day
2011 2012 2013 2014
25 40 70 90
• Providing information about PC services• Assisting guests with reservations on flypgs.com• Handling guests’complaints• Contacting all the guests in case of flight delays or cancellations
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Load Factor
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Transit flights
Quantity of flown off
destinations
Transit guests ratio
HRK DOK LWO
2014 67 57 38
2013 67 58 60
2012 51 46 28
HRK DOK LWO
2014 41% 53% 37%
2013 36% 48% 51%
2012 32% 40% 21%
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Top 5 Transit Destinations
Domestic International
HRK
AYTESBADBADAGZT
TLVBEYGYDEBLORY
DOK
AYTESBADBDLMADA
ORYATHBCNFCOBGY
LWO
AYTADBESBADADLM
TLVGYDBEYECNTBS
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Strict excess baggage collection policy +
baggage incentive policy =
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Sales Structure in UA
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Subagents’ Sales Structure
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Reasons for BSP Sales Share Increase
• Clear and simple reservation system for big IATA agencies
• Inconvenient payment method in PC reservation system
• Often lower fares in GDS
• Small agencies use online booking services of IATA consolidators
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The only way to sell via PC Reservation System
NB: credit card payment is not acceptable for agencies in UA
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Possible Ways of PC Reservation System Sales Increasing
• Possibility of invoice refills by GSA (like FZ and G9 in UA)
• Stable price difference between GDS and PC reservation system
• Alternative online sales systems for small agencies
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Pegasus Online Reservation System for Small Agencies on cmpt.com.ua
• Suitable payment methods for small agencies• Provision of all necessary documents to small agencies• GSA work optimisation• Not a competitor to flypgs.com• Increasing of small agents’ loyalty to Pegasus Airlines
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THANK YOU FOR YOUR ATTENTION!