People Centered Care through Better Doctor Patient
Communication: A multipartite training model
SPP 2.1
Presentation by Dr. David DAI Cluster Coordinator (Patient Relations and Engagement (PR&E)), New Territories East Cluster (NTEC)
Practical Medical Communication Skills Workshop :
A multipartite training model
Clinicians and senior
doctors
PRO
HAHO HR
NTEC HR
Practical Medical Communication Skills Workshop (PMCS Workshop)
Collaborated with HAHO’s Training and Development Team and the NTEC Human Resources Division
Objectives: (1) To equip frontline doctors with effective and practical communication skills (2) To foster a positive and proactive culture in patient communication
Target participants: Doctors who are in their first 5-6 years of service Time: 12:00 noon – 2:00p.m. Certificates issued by CCE
Contents of PMCS Workshop
Theories developed from training materials of “Better Patient Communication (BPC) ” from HAHO’s Training and Development Team
Contents of PMCS Workshop
Consolidated BPC content into a 2-hours workshop
Videos of BPC
Group discussion
Role Plays 4 clinical scenarios sourced from real complaint cases Role player 1: Patient Role player 2: Doctor
Role Plays Invited senior doctors and professors to share experience and
smart communication tips
Outcomes
Conducted 3 workshops with 61 attendants PWH : (4 Sep 14) 91% PWH: (18 Sep 14) 93% NDH: (25 Sep 14) 71%
• 92% -- have a better understanding on the rules of thumb in
patient communication • 94% -- course content is practical for use in workplace • 92% -- facilitators have enhanced their learning in the course
Evaluation
Other comments: • Busy daily schedule, limited time and crowded environment
are the obstacles in applying the communication skills to daily clinical works
• Excellent personal experience sharing from Professor and senior doctors
• Whether this workshop can extend to allow more doctors to apply?
• The program is useful to enhance communication. May consider having different scenario and cases to practice further. e.g. DNR.
• Difficult to act hypocritically in offering options to patient with empty content
Comment from Prof Paul Lai, COS (Surg):
NetEast 東網
雞精班