people centered care through better doctor patient communication… · people centered care through...
TRANSCRIPT
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People Centered Care through Better Doctor Patient
Communication: A multipartite training model
SPP 2.1
Presentation by Dr. David DAI Cluster Coordinator (Patient Relations and Engagement (PR&E)), New Territories East Cluster (NTEC)
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Practical Medical Communication Skills Workshop :
A multipartite training model
Clinicians and senior
doctors
PRO
HAHO HR
NTEC HR
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Practical Medical Communication Skills Workshop (PMCS Workshop)
Collaborated with HAHO’s Training and Development Team and the NTEC Human Resources Division
Objectives: (1) To equip frontline doctors with effective and practical communication skills (2) To foster a positive and proactive culture in patient communication
Target participants: Doctors who are in their first 5-6 years of service Time: 12:00 noon – 2:00p.m. Certificates issued by CCE
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Contents of PMCS Workshop
Theories developed from training materials of “Better Patient Communication (BPC) ” from HAHO’s Training and Development Team
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Contents of PMCS Workshop
Consolidated BPC content into a 2-hours workshop
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Videos of BPC
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Group discussion
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Role Plays 4 clinical scenarios sourced from real complaint cases Role player 1: Patient Role player 2: Doctor
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Role Plays Invited senior doctors and professors to share experience and
smart communication tips
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Outcomes
Conducted 3 workshops with 61 attendants PWH : (4 Sep 14) 91% PWH: (18 Sep 14) 93% NDH: (25 Sep 14) 71%
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• 92% -- have a better understanding on the rules of thumb in
patient communication • 94% -- course content is practical for use in workplace • 92% -- facilitators have enhanced their learning in the course
Evaluation
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Other comments: • Busy daily schedule, limited time and crowded environment
are the obstacles in applying the communication skills to daily clinical works
• Excellent personal experience sharing from Professor and senior doctors
• Whether this workshop can extend to allow more doctors to apply?
• The program is useful to enhance communication. May consider having different scenario and cases to practice further. e.g. DNR.
• Difficult to act hypocritically in offering options to patient with empty content
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Comment from Prof Paul Lai, COS (Surg):
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NetEast 東網
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雞精班