Download - Platforms for Change
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PLATFORMSFOR CHANGE
A U G U S T 2 0 1 6
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TECHNOLOGY FOR SOCIAL CHANGE
DEPENDS MORE ON THE STRATEGYFOR SOCIAL CHANGE
THAN THE TECHNOLOGY
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WHODO YOU WANT TO
REACH
WHATDO THEY NEED TO DO
HOWWILL YOU CREATEVALUE AND TRUST
Change doesn'thappen just by telling
everyone to dosomething differently.
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Inclusion & Equityin
Decisionmaking
Efficiency &Distribution of
Services
SolveZZZ
I believe social change comes from building
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HOW MOST SYSTEMS COMMUNICATE
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HOW SERVICE DELIVERY SYSTEMS COMMUNICATE
PROVIDERSUSERS MANAGEMENT GOVERNANCE
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Social change technology frameshow we structure communicationand who gets heard.
Not because it's hard to speak,because it's hard for systems tolearn to listen.
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Communication Is Infrastructure
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But who does it serve?
Communication is onlyone kind ofinfrastructure.
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Power Infrastructure
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Data Infrastructure
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Legal Infrastructure
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Education Infrastructure
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Legal Infrastructure
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MEETING PEOPLE WHERE THEY ARES O C IA L C HAN G E S TAR T S B Y
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Where are people?
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of people worldwide have ever connected to theInternet
>40%
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LESSON :
IT'S NOT EASY TOCONVINCE PEOPLE TOADOPT A NEW APP ORPIECE OF TECHNOLOGY
4THE AVERAGE NUMBEROF APPS USERS SPEND75% OF THEIR TIME ON
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THE AVERAGE NUMBEROF APPS USERS SPEND75% OF THEIR TIME ON
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THE AVERAGE NUMBEROF APPS USERS SPEND75% OF THEIR TIME ON
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When you choose atechnology, you are choosingwho to listen to.
That affects what works.
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Systems Change
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Access defines representation.Indicators define priorities.Routing defines power.Algorithms define decision-making.Visualizations define understanding.Reporting defines accountability.
Technology is not an add-on, it defines the system.
Every technology decision is about power.
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So. Technology cancreate an opportunityto change power.
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But every time we build asystem or an application, we tellpeople they have to learn to dothings our way before they getwhat they want.
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That's not inclusive.
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YOUNG WOMEN MINORITIES RURAL
THIS IS ESPECIALLY TRUE FOR:
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So. How do you choose aplatform that reacheseveryone?
You don't.
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Use multiple platforms, startingwith the ones already used by thepeople who need to be heard.
Teach the systems you want tochange to listen to each,together.
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Have a business model.
Engagement is never trulyfree (time, data, & battery)make sure that success issustainable.
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Build trust through repeated,transparent engagements.
Then ask the people you'vereached how to improve.
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HOW TO GET STARTED WITH FRONTLINESMS
CLOUD.FRONTLINESMS.COMCONTEXT DRIVES EVERYTHING.
PLATFORM CHOICES ARE PEOPLE CHOICES
DEFINE WHAT SUCCESS LOOKS LIKE
ENGAGE. LISTEN. IMPROVE. REPEAT.
HAVE A SUSTAINABILITY PLAN
TAKEAWAYS