platforms for change
TRANSCRIPT
PLATFORMSFOR CHANGE
A U G U S T 2 0 1 6
TECHNOLOGY FOR SOCIAL CHANGE
DEPENDS MORE ON THE STRATEGYFOR SOCIAL CHANGE
THAN THE TECHNOLOGY
WHODO YOU WANT TO
REACH
WHATDO THEY NEED TO DO
HOWWILL YOU CREATEVALUE AND TRUST
Change doesn'thappen just by telling
everyone to dosomething differently.
Inclusion & Equityin
Decisionmaking
Efficiency &Distribution of
Services
SolveZZZ
I believe social change comes from building
HOW MOST SYSTEMS COMMUNICATE
HOW SERVICE DELIVERY SYSTEMS COMMUNICATE
PROVIDERSUSERS MANAGEMENT GOVERNANCE
Social change technology frameshow we structure communicationand who gets heard.
Not because it's hard to speak,because it's hard for systems tolearn to listen.
Communication Is Infrastructure
But who does it serve?
Communication is onlyone kind ofinfrastructure.
Power Infrastructure
Data Infrastructure
Legal Infrastructure
Education Infrastructure
Legal Infrastructure
MEETING PEOPLE WHERE THEY ARES O C IA L C HAN G E S TAR T S B Y
Where are people?
of people worldwide have ever connected to theInternet
>40%
LESSON :
IT'S NOT EASY TOCONVINCE PEOPLE TOADOPT A NEW APP ORPIECE OF TECHNOLOGY
4THE AVERAGE NUMBEROF APPS USERS SPEND75% OF THEIR TIME ON
THE AVERAGE NUMBEROF APPS USERS SPEND75% OF THEIR TIME ON
THE AVERAGE NUMBEROF APPS USERS SPEND75% OF THEIR TIME ON
When you choose atechnology, you are choosingwho to listen to.
That affects what works.
Systems Change
Access defines representation.Indicators define priorities.Routing defines power.Algorithms define decision-making.Visualizations define understanding.Reporting defines accountability.
Technology is not an add-on, it defines the system.
Every technology decision is about power.
So. Technology cancreate an opportunityto change power.
But every time we build asystem or an application, we tellpeople they have to learn to dothings our way before they getwhat they want.
That's not inclusive.
YOUNG WOMEN MINORITIES RURAL
THIS IS ESPECIALLY TRUE FOR:
So. How do you choose aplatform that reacheseveryone?
You don't.
Use multiple platforms, startingwith the ones already used by thepeople who need to be heard.
Teach the systems you want tochange to listen to each,together.
Have a business model.
Engagement is never trulyfree (time, data, & battery)make sure that success issustainable.
Build trust through repeated,transparent engagements.
Then ask the people you'vereached how to improve.
HOW TO GET STARTED WITH FRONTLINESMS
CLOUD.FRONTLINESMS.COMCONTEXT DRIVES EVERYTHING.
PLATFORM CHOICES ARE PEOPLE CHOICES
DEFINE WHAT SUCCESS LOOKS LIKE
ENGAGE. LISTEN. IMPROVE. REPEAT.
HAVE A SUSTAINABILITY PLAN
TAKEAWAYS
