Download - Prevention of conflict tools ver2
Effectively Managing Conflict in the Workplace
Tuesday, 7 December 2010
Laurence Yap Sr Manager of Learning and OD
Conflict Prevention Tools
Tuesday, 7 December 2010
Laurence Yap Sr Manager of Learning and OD
CONTENTS
Personal PreventionEffectiveness
Third WayFeedback
Team PreventionPost Mortem
Performance Analysis
Personal Prevention
• Concept Effectiveness, ThirdWay
• Feedback• Receiving Feedback
Team Prevention
• Focus on Improvement, not blaming Post Mortem
• Explore issues together Performance Analysis
Effectiveness6
Lazy Man Way
• Effective way – Not right or wrong• Using the least resources• Adopt the least people, time, money and
resources• Stubborn – end results, Approaches - Flexible• Alternate Ways – Six Thinking Hats, Plus Minus Interesting
7
Third Way8
3rd Way
• Focus on End Results• Do not kill ideas• Combine Strengths• Alternates: OPV
9
Giving Feedback10
3rd Way
• Focus on End Results• Do not kill ideas• Combine Strengths• Alternates: OPV
11
Receiving feedback12
Receiving
• Take risks• Thank them• Opportunities to inmprove• Open minded• Flexible
13
Receiving
• Admit (serious)• Spell out your next action plan• Solicit ideas• Let me think about it• Good ideas, I have never thought of that• Thank them
14
Post Mortem15
Ground Rules
• Focus on issues, not on the person• One person talk at a time• Confidentiality• Hand Phone off
Process
1.Ground Rules2.Success factors – What did we do well?
Process
1.Ground Rules2.Success factors – What did we do well?3. Development What can we improve
Process
1.Ground Rules2.Success factors – What did we do well?3. Development What can we improve?4. Next action plan What are we going to do next?
Performance Analysis
28
“take the first step in faith. You do not have to see the whole Just take the first step.”
Martin Luther King
29