prevention of conflict tools ver2
DESCRIPTION
TRANSCRIPT
![Page 1: Prevention of conflict tools ver2](https://reader033.vdocument.in/reader033/viewer/2022061119/546b6179af79599d7d8b5c94/html5/thumbnails/1.jpg)
Effectively Managing Conflict in the Workplace
Tuesday, 7 December 2010
Laurence Yap Sr Manager of Learning and OD
![Page 2: Prevention of conflict tools ver2](https://reader033.vdocument.in/reader033/viewer/2022061119/546b6179af79599d7d8b5c94/html5/thumbnails/2.jpg)
Conflict Prevention Tools
Tuesday, 7 December 2010
Laurence Yap Sr Manager of Learning and OD
![Page 3: Prevention of conflict tools ver2](https://reader033.vdocument.in/reader033/viewer/2022061119/546b6179af79599d7d8b5c94/html5/thumbnails/3.jpg)
CONTENTS
Personal PreventionEffectiveness
Third WayFeedback
Team PreventionPost Mortem
Performance Analysis
![Page 4: Prevention of conflict tools ver2](https://reader033.vdocument.in/reader033/viewer/2022061119/546b6179af79599d7d8b5c94/html5/thumbnails/4.jpg)
Personal Prevention
• Concept Effectiveness, ThirdWay
• Feedback• Receiving Feedback
![Page 5: Prevention of conflict tools ver2](https://reader033.vdocument.in/reader033/viewer/2022061119/546b6179af79599d7d8b5c94/html5/thumbnails/5.jpg)
Team Prevention
• Focus on Improvement, not blaming Post Mortem
• Explore issues together Performance Analysis
![Page 6: Prevention of conflict tools ver2](https://reader033.vdocument.in/reader033/viewer/2022061119/546b6179af79599d7d8b5c94/html5/thumbnails/6.jpg)
Effectiveness6
![Page 7: Prevention of conflict tools ver2](https://reader033.vdocument.in/reader033/viewer/2022061119/546b6179af79599d7d8b5c94/html5/thumbnails/7.jpg)
Lazy Man Way
• Effective way – Not right or wrong• Using the least resources• Adopt the least people, time, money and
resources• Stubborn – end results, Approaches - Flexible• Alternate Ways – Six Thinking Hats, Plus Minus Interesting
7
![Page 8: Prevention of conflict tools ver2](https://reader033.vdocument.in/reader033/viewer/2022061119/546b6179af79599d7d8b5c94/html5/thumbnails/8.jpg)
Third Way8
![Page 9: Prevention of conflict tools ver2](https://reader033.vdocument.in/reader033/viewer/2022061119/546b6179af79599d7d8b5c94/html5/thumbnails/9.jpg)
3rd Way
• Focus on End Results• Do not kill ideas• Combine Strengths• Alternates: OPV
9
![Page 10: Prevention of conflict tools ver2](https://reader033.vdocument.in/reader033/viewer/2022061119/546b6179af79599d7d8b5c94/html5/thumbnails/10.jpg)
Giving Feedback10
![Page 11: Prevention of conflict tools ver2](https://reader033.vdocument.in/reader033/viewer/2022061119/546b6179af79599d7d8b5c94/html5/thumbnails/11.jpg)
3rd Way
• Focus on End Results• Do not kill ideas• Combine Strengths• Alternates: OPV
11
![Page 12: Prevention of conflict tools ver2](https://reader033.vdocument.in/reader033/viewer/2022061119/546b6179af79599d7d8b5c94/html5/thumbnails/12.jpg)
Receiving feedback12
![Page 13: Prevention of conflict tools ver2](https://reader033.vdocument.in/reader033/viewer/2022061119/546b6179af79599d7d8b5c94/html5/thumbnails/13.jpg)
Receiving
• Take risks• Thank them• Opportunities to inmprove• Open minded• Flexible
13
![Page 14: Prevention of conflict tools ver2](https://reader033.vdocument.in/reader033/viewer/2022061119/546b6179af79599d7d8b5c94/html5/thumbnails/14.jpg)
Receiving
• Admit (serious)• Spell out your next action plan• Solicit ideas• Let me think about it• Good ideas, I have never thought of that• Thank them
14
![Page 15: Prevention of conflict tools ver2](https://reader033.vdocument.in/reader033/viewer/2022061119/546b6179af79599d7d8b5c94/html5/thumbnails/15.jpg)
Post Mortem15
![Page 16: Prevention of conflict tools ver2](https://reader033.vdocument.in/reader033/viewer/2022061119/546b6179af79599d7d8b5c94/html5/thumbnails/16.jpg)
Ground Rules
• Focus on issues, not on the person• One person talk at a time• Confidentiality• Hand Phone off
![Page 17: Prevention of conflict tools ver2](https://reader033.vdocument.in/reader033/viewer/2022061119/546b6179af79599d7d8b5c94/html5/thumbnails/17.jpg)
Process
1.Ground Rules2.Success factors – What did we do well?
![Page 18: Prevention of conflict tools ver2](https://reader033.vdocument.in/reader033/viewer/2022061119/546b6179af79599d7d8b5c94/html5/thumbnails/18.jpg)
Process
1.Ground Rules2.Success factors – What did we do well?3. Development What can we improve
![Page 19: Prevention of conflict tools ver2](https://reader033.vdocument.in/reader033/viewer/2022061119/546b6179af79599d7d8b5c94/html5/thumbnails/19.jpg)
Process
1.Ground Rules2.Success factors – What did we do well?3. Development What can we improve?4. Next action plan What are we going to do next?
![Page 20: Prevention of conflict tools ver2](https://reader033.vdocument.in/reader033/viewer/2022061119/546b6179af79599d7d8b5c94/html5/thumbnails/20.jpg)
Performance Analysis
![Page 21: Prevention of conflict tools ver2](https://reader033.vdocument.in/reader033/viewer/2022061119/546b6179af79599d7d8b5c94/html5/thumbnails/21.jpg)
![Page 22: Prevention of conflict tools ver2](https://reader033.vdocument.in/reader033/viewer/2022061119/546b6179af79599d7d8b5c94/html5/thumbnails/22.jpg)
![Page 23: Prevention of conflict tools ver2](https://reader033.vdocument.in/reader033/viewer/2022061119/546b6179af79599d7d8b5c94/html5/thumbnails/23.jpg)
![Page 24: Prevention of conflict tools ver2](https://reader033.vdocument.in/reader033/viewer/2022061119/546b6179af79599d7d8b5c94/html5/thumbnails/24.jpg)
![Page 25: Prevention of conflict tools ver2](https://reader033.vdocument.in/reader033/viewer/2022061119/546b6179af79599d7d8b5c94/html5/thumbnails/25.jpg)
![Page 26: Prevention of conflict tools ver2](https://reader033.vdocument.in/reader033/viewer/2022061119/546b6179af79599d7d8b5c94/html5/thumbnails/26.jpg)
![Page 27: Prevention of conflict tools ver2](https://reader033.vdocument.in/reader033/viewer/2022061119/546b6179af79599d7d8b5c94/html5/thumbnails/27.jpg)
![Page 28: Prevention of conflict tools ver2](https://reader033.vdocument.in/reader033/viewer/2022061119/546b6179af79599d7d8b5c94/html5/thumbnails/28.jpg)
28
“take the first step in faith. You do not have to see the whole Just take the first step.”
Martin Luther King
![Page 29: Prevention of conflict tools ver2](https://reader033.vdocument.in/reader033/viewer/2022061119/546b6179af79599d7d8b5c94/html5/thumbnails/29.jpg)
29