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Process Mapping (To-Be)
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Copyright e-Government Program (Yesser) 2
Business Process redesign methodology in four stages
Activities: Develop initial hypothesis on
improved process Involve key business process
owners in redesign team Test hypothesis with cross-
functional group of stakeholders Refine hypothesis in light of
stakeholder feedback Syndicate results and generate
stakeholder commitment
Deliverables: Stakeholder interviews &
workshop to test and syndicate hypothesis
Draft map of improved process
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Copyright e-Government Program (Yesser) 3
Input from various sources
Check several sources to increase process performance
Involve specialists Key business process owners Subject matter experts Experts familiar with the organization Business analysis
Contribution of top management will ensure mapping the analysis results against the organization objectives and strategy
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Copyright e-Government Program (Yesser) 4
Input from various sources
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Copyright e-Government Program (Yesser) 5
Business Process redesign methodology in four stages
Activities: Measure gap along key performance
criteria, e.g. Time Number of customer interactions Headcount
Measure and assess gap along underlying drivers to performance
Process steps IT infrastructure Rules and regulations Legal environment
Define steps required to bridge performance gap
Deliverables: Document gaps along series of
performance drivers
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Copyright e-Government Program (Yesser) 6
Business Process redesign methodology in four stages
Activities: Sequence steps to achieve
target process Assign clear responsibilities Develop approach to change
behavior and mindsets of stakeholders
Processes and procedures Role modeling Implementation plan for
supporting infrastructure IT infrastructure Legal framework (if needed)
Deliverables: Implementation blueprint
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Copyright e-Government Program (Yesser) 7
Process
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Copyright e-Government Program (Yesser) 8
Process Step
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Copyright e-Government Program (Yesser) 9
Role
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Copyright e-Government Program (Yesser) 10
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Copyright e-Government Program (Yesser) 11
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![Page 12: Process Mapping (To-Be). 2 Copyright e-Government Program (Yesser) Business Process redesign methodology in four stages Activities: Develop initial](https://reader036.vdocument.in/reader036/viewer/2022070407/56649e485503460f94b3b7e6/html5/thumbnails/12.jpg)
Copyright e-Government Program (Yesser) 12
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Sendrecei
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Receive payment receipt
Send WPapproval
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consistency
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Receive
WPApprov
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Initial state:-Company employee has acquired an entryvisa at MoFA or embassy, and requests a Work Permit at the Labour Office.
Final state: - Company employee has a Work Permit
To-Be