process mapping (to-be). 2 copyright e-government program (yesser) business process redesign...
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Process Mapping (To-Be)
Copyright e-Government Program (Yesser) 2
Business Process redesign methodology in four stages
Activities: Develop initial hypothesis on
improved process Involve key business process
owners in redesign team Test hypothesis with cross-
functional group of stakeholders Refine hypothesis in light of
stakeholder feedback Syndicate results and generate
stakeholder commitment
Deliverables: Stakeholder interviews &
workshop to test and syndicate hypothesis
Draft map of improved process
Copyright e-Government Program (Yesser) 3
Input from various sources
Check several sources to increase process performance
Involve specialists Key business process owners Subject matter experts Experts familiar with the organization Business analysis
Contribution of top management will ensure mapping the analysis results against the organization objectives and strategy
Copyright e-Government Program (Yesser) 4
Input from various sources
Copyright e-Government Program (Yesser) 5
Business Process redesign methodology in four stages
Activities: Measure gap along key performance
criteria, e.g. Time Number of customer interactions Headcount
Measure and assess gap along underlying drivers to performance
Process steps IT infrastructure Rules and regulations Legal environment
Define steps required to bridge performance gap
Deliverables: Document gaps along series of
performance drivers
Copyright e-Government Program (Yesser) 6
Business Process redesign methodology in four stages
Activities: Sequence steps to achieve
target process Assign clear responsibilities Develop approach to change
behavior and mindsets of stakeholders
Processes and procedures Role modeling Implementation plan for
supporting infrastructure IT infrastructure Legal framework (if needed)
Deliverables: Implementation blueprint
Copyright e-Government Program (Yesser) 7
Process
Copyright e-Government Program (Yesser) 8
Process Step
Copyright e-Government Program (Yesser) 9
Role
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Com
pan
y H
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Pay
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t G
atew
ayC
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ploy
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oL
new
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mWork Permit process flow
RequestWork Permit
Process request
ReceiveWP
Submit payment
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Empl.info
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WPfee
Receive payment
Process thedecisi
on
View decision
Request refused
Send refusal
Receiverefusal
Receive payment receipt
Sendrecei
pt
WPPaymentreceipt
Receive payment receipt
Send WPapproval
Check WPData
consistency
WPApproval
Receive
WPApprov
al
Initial state:-Company employee has acquired an entryvisa at MoFA or embassy, and requests a Work Permit at the Labour Office.
Final state: - Company employee has a Work Permit
To-Be
Copyright e-Government Program (Yesser) 11
Work Permit process flowC
omp
any
Em
ploy
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any
HR
Off
ice
rLa
bou
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ffic
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mpl
oyee
Ban
k B
ran
ch O
ffic
er
RequestWork Permit
Save employeedata on disk
Upload data at Labour Office
Computer DepartmentPay WP fee
Receive paymentand return receipt
WPFee
Receive payment receipt
WPPaymentreceipt
CheckEmploye
edata
Receivephysical WP
PhysicalWP
Issue physical WPData OK
Correctempl. data
Data incorrect
As-Is
Copyright e-Government Program (Yesser) 12
Com
pan
y H
R O
ffic
er
Pay
men
t G
atew
ayC
omp
any
Em
ploy
eeM
oL
new
so
lutio
nlM
oI s
yste
mWork Permit process flow
RequestWork Permit
Process request
ReceiveWP
Submit payment
Request approved
Empl.info
Submit WP application
WPfee
Receive payment
Process thedecisi
on
View decision
Request refused
Send refusal
Receiverefusal
Receive payment receipt
Sendrecei
pt
WPPaymentreceipt
Receive payment receipt
Send WPapproval
Check WPData
consistency
WPApproval
Receive
WPApprov
al
Initial state:-Company employee has acquired an entryvisa at MoFA or embassy, and requests a Work Permit at the Labour Office.
Final state: - Company employee has a Work Permit
To-Be