Download - Process of Listening b
Listening in Interpersonal Communication
Presented By:Muhammad Husnain (8389)Zarmeen Karimi (10202)Syed Arif Ali Shah (7922)Waqas Zahid (7112)
Presented To:Zehra Shah
Listening : the process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages; to hear something with thoughtful attention
Effective communication is 2-way depends on speaking and listening
What is Listening?
When you have ears, you can hear everything within hearing range; but that doesn’t necessarily mean you understand what you heard. Listening,
on the other hand, is a skill.
Hearing- physical process; natural; passive
Listening- physical & mental process; active; learned process; a skill
Listening is hard!You must choose to participate in the
process of listening.
Listening V/S Hearing
Listening…. the psychological process of receiving, attending to, constructing meaning from, and responding to spoken or nonverbal messages
Hearing = physiological Listening = psychological
What is listening?
85% of what we know is from listening 45%of our time is spent on listening A person recalls 50%of what they just heard ….only 20%of it is remembered long term
Importance of listening
To be recognized and remembered To feel valued To feel appreciated To feel respected To feel understood To feel comfortable about a want or need
Why Be A Good Listener?
Listening is the most powerful form of acknowledgment
…a way of saying, “You are important.”
Listening promotes being heard
‘Seek first to understand, then be understood’
- Stephen Covey
PROCESS OF LISTENING
ReceivingHearing
UnderstandingLearning
RememberingRecalling
RespondingAnswering
EvaluatingJudging
Receiving It refers to the response caused by sound waves
stimulating the sensory receptors of the ear; it is physical response.
Understanding It is the stage at which you learn what the
speaker means-the thoughts and emotional tone.
Remembering It is important listening process because it means
that an individual has not only received and interpreted a message but has also added it to the mind's storage bank.
But just as our attention is selective, so too is our memory- what is remembered may be quite different from what was originally seen or heard.
Activity:
BED DREAM COMFORT REST AWAKE SOUND WAKE NIGHT SLUMBER TIRED EAT SNORE
Evaluating
It consists of judging the messages in some way. At times, you may try to evaluate the speaker’s underlying intentions or motives.
Often this evaluation process goes on without much conscious awareness.
Responding This stage requires that the receiver complete the
process through verbal and/or nonverbal feedback; because the speaker has no other way to determine if a message has been received .
This stage becomes the only overt means by which the sender may determine the degree of success in transmitting the message.
STYLES OF EFFECTIVE LISTENING
NO ONE WOULD TALK MUCH IN SOCIETY NO ONE WOULD TALK MUCH IN SOCIETY IF THEY KNEW HOW OFTEN THEY IF THEY KNEW HOW OFTEN THEY
MISUNDERSTOODMISUNDERSTOOD OTHERS. OTHERS. (GOETHE)
Participatory-Passive listening
Empathic-Objective listening
Non judgmental- Critical listening
Surface-Depth listening
Active-Inactive listening
STYLES OF EFFECTIVE LISTENING
Participatory-Passive listening
Active participation Physically & mentally engage in the
sharing of meaning
Elements
Non-Verbal: Eye contact, facial expressions
Verbal: questions, back channeling cues such as “I see” “yes” “uh-huh” etc
Participatory-Passive listening
Listening without talking Powerful means of communicating
acceptance
Passive listener: suspends judgment and just listens
Who accepts, not evaluate. Who supports, not intrude
Empathic-Objective listening
To listen empathically Feel with them See the world as they see Feel what they feel
It helps you understand what a person means & what the person is feeling
Empathic-Objective listening
Listen with objectivity and detachment See beyond other person sees
Example: A teacher & student (Empathic) (1+1 = 11) (Objective) (1+1 = 2)
Non judgmental- Critical listening
Listen with open mind Avoid distorting messages Avoid filtering out unpleasant or
undesirable message
Recognize your own ethnic, national, or religious biases, (it may increase or minimize importance because it confirms or contradicts your biases)
Non judgmental- Critical listening
Name calling- involves giving an ideae.g. (“atheist” “neo-Nazi” “cult”) to make you accept things
you value high, like (“democracy” “free speech” “academic freedom”)
Testimonial- use image associated to with person to gain approval, (if you respect the person) to gain rejection (if you disrespect the person)
e.g. advertisement: use person dressed like doctors, use phrase “dentists advice”
Bandwagon- used to persuade to accept or reject an idea because “everybody is doing it”
e.g. “draw Mohammad day” & “switch to Pakbuk”
Surface-Depth listening
Obvious/surface/literal meaning
(Surface level communication)
What they are saying?
Surface-Depth listening
Hidden, deep meaning
(In depth communication)
Why they are saying?
E.g.: “The patient is very serious”
Purpose of Active listening
“Active, effective listening is a habit, as well as the foundation of effective communication.”
ACTIVE LIETENING
“Active listening is the process of sending back the speaker what the listener thinks the speaker meant.”
It is a process of putting into some meaningful whole your understanding of the speaker’s total message
Continued…
Example:
ESMAIL: that creep gave me a c on the paper!! I really worked on that project and all I get is a lousy C!
AYESHA: that’s not so bad; most people got around the same grade. I got a C too.
FAISAL: So what? This is your last semester. Who cares about grades anyway?
SAAD: You got a C on the paper you were working for the last three weeks? You sound really angry and hurt.
Active listening serves a number of important purposes:
It shows that you are listening. Check how accurately you have understood what
the speaker said and meant. Express acceptance of speaker’s feelings. To prompt the speaker to further explore his or her
feelings or thoughts.
Purpose:
“TECHNIQUES OF EFFECTIVE LISTENING”
Active listening intentionally focuses on who you are listening to, whether in a group or one-on-one, in order to understand what he or she is saying.
Techniques:
Paraphrase the speaker’s meaning. Express understanding of the speaker’s feeling. Ask questions to ensure that you are on a right
track. Focus your attention on the subject Avoid distractions Set aside your prejudices, your opinions. When interacting with the speaker, keep an eye
contact and do not argue.
Quick flashback
Listening and hearing are two different entities.
The listening process requires five pre-requisites if it has to be listening.
Cultural differences and gender differences play an important role in the listening process.
The general key to effective listening in interpersonal situations is ‘’Active participation”.
Contd..
We need to listen empathically to make sure that we understand what the speaker is actually going through.
Effective listening involves listening non-judgmentally to help you understand and help you critically.
That completes our agenda for the day. Hope you have enjoyed.
THANK-YOU