the listening process
TRANSCRIPT
The Listening Process
Pump those listening muscles
The Listening Process
Pump those listening muscles
Education. Inspiration. Entrepreneurship.
We all know how to listen, right?
But this is Quality Listening
1. Do some quick preparation
Run through some questions in your mind
Run through some questions in your mind
Who is this person?
Run through some questions in your mind
Where might they be coming from?
Run through some questions in your mind
Where might they be coming from?Can you empathise with them?
Run through some questions in your mind
Where might they be coming from?Is there any hostility, and what is the cause?
Run through some questions in your mind
Where might they be coming from?In any situation, empathy is a good thing.
Run through some questions in your mind
Where am I coming from?
Run through some questions in your mind
Where am I coming from?● Biases● Am I approaching the topic with inferiority?
Superiority?● Is something visual distracting me?
Run through some questions in your mind
You might think of other questions, based on the situation.
Run through some questions in your mindAsk yourself some questions about the topic
What might you like to learn? (particularly useful for lectures/keynotes)
1. Do some quick preparation
Tune out distractions
2. This story is important to your speakerThey are formulating ideas and sentences, and putting energy into their delivery
3. Listen to the words
This is basic, entry-level listening
4. Body Language
4. Body LanguageRespond to body language with empathy
4. Body LanguageShow empathy and attention in your own body language, or better still, just pay attention and feel empathy
4. Body Language
Don’t formulate a response too early and hold it in your mind while the person is talking.
5.
4. Body Language
Don’t formulate a response too early and hold it in your mind while the person is talking. It’s better to listen and respond to what is happening at the end of what they say.
4. Body Language
Don’t formulate a response too early and hold it in your mind while the person is talking. It’s better to listen and respond to what is happening at the end of what they say.
This shows you have heard all that they said.
4. Body LanguageIt’s not about you so much anyway.
6. Be clear Give Be succinct Give quality not quantity
6. Be clear Give Be succinct Stop before that point where
you have talked too long
7. Give understanding/ appreciation cues
7. Give understanding/ appreciation cuesMost of these will be non-verbal
7. Give understanding/ appreciation cuesMost of these will be non-verbal, but a word or two to show you have understood, or are amused will help a lot
8. You can benefit from what you are listening to
Set the intention to absorb new info
Education. Inspiration. Entrepreneurship.
8. You can benefit from what you are listening to
Set the intention to absorb new info, ask yourself how you will learn, and you will
Education. Inspiration. Entrepreneurship.
8. You can benefit from what you are listening to
If there is no content you can learn, extend your understanding of people by observing
Education. Inspiration. Entrepreneurship.
9. Learn some memory techniques
9. Learn some memory techniques
This will help you remember names
of people you listen to as well
as what they say
9. Learn some memory techniques
You can learn on sites like YouTube
10. Respond appropriately
You can learn on sites like YouTube
Easy if you were genuinely involved
10. Respond appropriately
You can learn on sites like YouTube
Judge when the conversation
should come to an end.
11. Follow up
For a lecture or keynote:
Go over the content as soon as possible after the lecture.
11. Follow up
For a new friend or acquaintance:
Express the intention to talk again soon, and try to do so, even if casually.
11. Follow up
For a business contact:
Exchange cards and follow up with:
● Email● LinkedIn● Something appropriate
that is not desperate
Listening is active, and empathetic.
Build those listening muscles
Education. Inspiration. Entrepreneurship.
Listening is active, and empathetic.
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Education. Inspiration. Entrepreneurship.