the listening process
TRANSCRIPT
An Overview
Presented by
Noaman Ahmed
CIIT/SP10-BEC-037/LHR
Definition A process involving three major steps and two minor
steps
Reception
Attention
Understanding
Response
Remember
Reception The speaker and the listener should be connected or
“tuned in” for effective communication
Receptive deficiency may results due to absence of such connection
The deficiency may physiological
Difference between ‘Hearing’ and ‘Listening’
Hearing Listening
Perception of sound Attachment of meaning
Attention Focus is important
Stimulus is important
Choice between stimuli – Three factors necessary for choosing stimulus
Selectivity of Attention
Strength of Attention
Sustainment of Attention
Understanding Base of effective communication
Different expectations of sender as well as listener
Information maybe in tidbits
Same words different meanings
Different words same meanings – Various name for one particular thing
Misinterpretation of non-verbal form of communication
Misinterpretation of voice
Response Four major types of responses
Verbal responses
Non-verbal response
Responses which require clarification
Responses which paraphrase
Remember Memorization of facts is not a key to good listening
Some people contradict this statement
Memory may be of two types
Long-Term
Short-Term
Reference
http://www.au.af.mil/au/awc/awcgate/kline-listen/b10ch3.htm
Questions are Welcomed !