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A Seminar Report
On
Employer-Employee Relationship
(At Vodafone)
SUBMITTED IN ARTIA! "U!"I!!MENT T#
T$E IIS UNIVERSIT%
"or the De&ree of
MBA- $UMAN RES#UR'E MANAEMENT
(Department of $RM IB))
SUPERVISED BY: -DR.ReenaThe I Uni*ersity
Department of HRM & IB
SUBMITTED BY:-Joti
MBA-HR !Sem "#Enro$$ %o.IPP'(""")(*
+,+-.
"
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A+,%OED/EME%T
T0e 1or2 on t0i3 pro4e5t 0a3 6een an in3pirin78 often e95itin78 3ometime3 50a$$en7in78
6t a$1a3 intere3tin7 e9perien5e. It 0a3 6een ma;e po33i6$e 6 ot0er peop$e8 10o 0a
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PRE=A+E
I 0aire;
parameter3. After t0at I ;i; a 3re3tionaire. T0en 1e 3tarte; off 1it0 t0e fina$ 3r
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'ontents
TABE O= +O%TE%TS
S0N# T#I'
'hapter Introd12tion
'hapter + Resear2h Methodolo&y
'hapter . 'ompany profile
'hapter 3 Data analysis and interpretation
'hapter 4 "indin&s and s1&&estions
'hapter 5 'on2l1sion
Bi6lio&raphyAnne71re- 81estionnaire
- Ra9 data sheet
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'$ATER
INTR#DU'TI#N
INTR#DU'TI#N
)
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0en an emp$oer 0ire3 a ne1 emp$oee8 0e i3 not 43t 6rin7in7 a ne1 mem6er of t0e
1or2for5e a6oar;8 0e i3 a$3o 3tartin7 a ne1 re$ation30ip. Be5a3e emp$oer3 an;
emp$oee3 often 1or2 in 5$o3e >arter38 t0e ne5e33ari$ ;e
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Boundaries
T0o70 t0e tpe of emp$oee an; emp$oer re$ation30ip t0at i3 5on3i;ere; appropriate
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Emp$oer3 an; emp$oee3 nee; to 0a
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repre3entati
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a55or;in7 to t0e in3tr5tion3 an; n;er t0e ;ire5tion or 5ontro$ of anot0er per3on8 t0e
emp$oer.
it0in t0e frame1or2 of a 5ontra5t of emp$oment8 a per3on 5arrie3 ot t0e 3er
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In or;er to 6e a6$e to ma2e a ;etermination on t0e i33e of emp$oeremp$oee
re$ation30ip8 t0e in3pe5tor0ea$t0 an; 3afet offi5er 30a$$ rea; an; ana$?e t0e 5a3e3
referen5e; in t0i3 ;o5ment8 in or;er to n;er3tan; t0e $e7a$ prin5ip$e3 an; o63er
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Responsi6ilities in employer employee relations
T0e emp$oer-emp$oee re$ation30ip 30o$; not 6e $oo2e; at 3imp$ in e5onomi5 term3.
It i3 a 3i7nifi5ant 0man re$ation30ip of mta$ ;epen;en5 t0at 0a3 7reat impa5t on t0epeop$e in
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t0e are not a
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5ommni5ation 10i50 a$1a3 affe5t3 3taff moti
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'$ATER +
RESEAR'$ MET$#D#!#%
Resear2h Methodolo&y
")
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Methods of Data 'olle2tion
Ran;om 3re3tionnaire3 to t0e
re3pon;ent3. Le3tionnaire 5on3i3t3 of per3ona$ ;etai$3 an; 5ore ;etai$3. Si9 per3ona$
;etai$3 1ere in5$;e; in t0e >e3tion3 10i50 5on3i3te; of name8 a7e8 7en;er8et5. +ore
;etai$3 in5$;e >e3tion3 re$atin7 Emp$oer Emp$oee Re$ation3 an; t0e re3pon3e3 7i
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T0e 35ope of t0e 3t; i3 e9ten;e; on$ to t0e emp$oee3 of
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'$ATER .
'#MAN% R#"I!E
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'#MAN% R#"I!E
T0e Vo;afone 3pee50 mar2 $o7o in 3e 3in5e "FF*
Tpe P6$i5 $imite; 5ompan
In;3tr Te$e5ommni5ation3=on;e; "FF"
Hea;>arter3 %e16r8 Ber230ire8 Unite; ,in7;om
Area 3er
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'((F8 t0e 5ompan emp$o3 more t0an *F8((( peop$e 1or$;1i;e. T0e name Vo;afone
5ome3 from
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Vo;afone 3er
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It operate3 in oire; t0e Rea;in7-6a3e; B$efi30 +ommni5ation3 t; an I+T
5on3$tan5 5ompan. T0e a5>ire; operation3 1i$$ form t0e n5$e3 of a ne1 Unifie;
+ommni5ation3 an; +o$$a6oration pra5ti5e 1it0in V/E8 10i50 1i$$ fo53 on
imp$ementin7 3trate7ie3 an; 3o$tion3 in 5$o; 5omptin78 an; 3tren7t0en it3 profe33iona$
3er
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1a3 after T0e Dire5tor of Internet Ser
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tpi5a$$ 6e5a3e t0e ;o not 0a
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Vo;afone 0a3 a$3o 6een a5ti
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V#DA"#NE INDIA
Vo;afone In;ia 8 former$ Vo;afone E33ar an; Ht50i3on E33ar8 i3 t0e t0ir; $ar7e3t mo6i$e
net1or2 operator in In;ia after Airte$ an; Re$ian5e +ommni5ation3 6 3635ri6er 6a3e.It i3 6a3e; in Mm6ai8 Ma0ara30tra. It 0a3 appro9imate$ "*. mi$$ion 53tomer3 a3 of
De5em6er '("'.
On J$ '(""8 Vo;afone /rop a7ree; term3 for t0e 6-ot of it3 partner E33ar from it3
In;ian mo6i$e p0one 63ine33. T0e U, firm pai; N). 6i$$ion to it3 In;ian 5onterpart to
ta2e E33ar ot of it3 @@ 3ta2e in t0e In;ian 363i;iar. It 1i$$ $eaire t0e
5ontro$$in7 intere3t of * 0e$; 6 i ,a S0in7 Ho$;in73 in Ht50-E33ar for USN""."
6i$$ion8 pippin7 Re$ian5e +ommni5ation38 Hin;4a /rop8 an; E33ar /rop8 10i50 i3
t0e o1ner of t0e remainin7 @@. T0e 10o$e 5ompan 1a3 it an; $oan intere3t3 in Ht50i3on E33ar imite; for a tota$
5a30 5on3i;eration !6efore 5o3t38 e9pen3e3 an; intere3t3# of appro9imate$ N""." 6i$$ion.
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Ht50 1a3 often prai3e; for it3 a1ar; 1innin7 a;
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'$ATER 3
DATA ANA!%SIS AND
INTERRETATI#N
.
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80 0at i3 or opinion a6ot t0e 1or2in7 5$tre of t0e 5ompan
EW+EE%T F
/OOD @F
SATIS=A+TORY "
%OT SATIS=A+TORY "
I%TERPRETATIO%: T0e a6o
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8+I3 t0ere a proper 50anne$ of 5ommni5ation 6et1een mana7ement an; 36or;inate3
OPTIO%S %O.O= RESPO%DE%TS
YES
%O "
RARE "
I%TEREPRETATIO%: T0e a6o
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[email protected] t0e emp$oer3 5ommni5ate effe5ti
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83 . Yor or7ani?ation 30are3 information 1it0 t0e ot0er3 10o 30o$; 2no1.
OPTIO%S %O.O= RESPO%DE%TS
STRO%/Y A/REE '
A/REE "
%EUTRA
DISA/REE (
STRO%/Y DISA/REE (
I%TERPRETATIO%: T0e a6o
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84. Do o en4o 3tartin7 a ne1 ;a at 1or2
OPTIO%S %O.O= RESPO%DE%TS
YES
%O '
I%TERPRETATIO%: =rom t0e a6o
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L. Doe3 or 5ompan re5o7ni?e an; 5e$e6rate 355e33 of team mem6er3
OPTIO%S %O.O= RESPO%DE%TS
STRO%/Y A/REE '(
A/REE '
%EUTRA '
DISA/REE (
STRO%/Y DISA/REE (
INTERRETATI#N: A55or;in7 to t0e a6o
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8;0Ho1 far t0e emp$oer3 30o1 re3pe5t for or opinion38i;ea3 an; peop$e
OPTIO%S %O.O= RESPO%DE%TS
AAYS (
SOMETIMES
RAREY @
%EVER "
I%TERPRETATIO%: =rom t0i3 ta6$e 1e 5an ;ra1 an inferen5e t0at (
emp$oer3 a$1a3 30o1 re3pe5t to t0e i;ea3 an; opinion3 of
@)
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emp$oee38"' emp$oer3 3ometime3 re3pe5t an; rare$ re3pe5t to
emp$oeeG3 opinion3.
L0 Do o fee$ ;ri
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8
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I%TERPRETATIO%: A55or;in7 to t0e a6o
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I%TERPRETATIO%: =rom t0e a6o
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I%TERPRETATIO%: =rom t0e a6o
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RAREY (
I%TERPRETATIO%: F( emp$oee3 3a Xe3G t0at t0eir 5ompan 5on3i;er3
0ea$t0 an; 3afet of emp$oee3 an; re3t "( 3a no.
L"@. Ho1 ;o o rate 5ompan on treatin7 emp$oee pro6$em3 fair$
OPTIO%S %O.O= RESPO%DE%TS
EW+EE%T "
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VERY /OOD @@
/OOD '
TYPI+A "
=AIR (
POOR (
INTERRETATI#N: ' emp$oee3 rate t0e 5ompan e95e$$ent on
treatin7 emp$oee pro6$em38 rate
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OPTIO%S %O.O= RESPO%DE%TS
EW+EE%T
VERY /OOD '
TYPI+A '
=AIR (
POOR (
I%TERPRETATIO%: "' rate t0eir imme;iate 3perior a3 e95e$$ent8
rate t0em
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L").Ho1 ;o o rate t0e o
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'$ATER 4
"INDINS= SUESTI#NS
)
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SUMMAR% #" "INDINS
T0i3 +0apter 5on3i3t3 of fin;in73 t0at are ana$?e; on t0e 6a3i3 of ;ata
Pro5re; =rom pre
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"(. It 1a3 fon; t0at trainin7 an; ;e
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. T0e mana7ement 30o$; 5ommni5ate effe5ti
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'$ATER 5
'#N'!USI#N
F
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'on2l1sion
T0ere are
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BIB!I#RA$%
)"
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9990*odafone0in
Books:
e1i3 P0i$ipQ T0orn
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ANNE>URE
)@
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.Do o fee$ ;ri
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RA? DATA S$EET
no.ofrespondent
Q1
Q2
Q3
Q4
Q5
Q6
Q7
Q8
Q9
Q10
Q11
Q12
Q13
Q14
Q15
1 A A B A A B A A A A B A A B B
2 B A A B A A B A A A B A A B A
3 B A A B A A B A A A A A B B B
4 C A B A B B A B B A B A C B C
5 A B C D A A D B B A A B B A C
6 D C C C A C C B B A A A A A A
7 B A B A A B A A A B B A C C B
8 A A A A A B A A A B B A B B A9 B A B A A A C A B B A A B B B
10 B A A A A A B A B A A A B B B
11 B A A B A B A A B A A A B B B
12 B A A B A A A A B A B A B B B
13 B A A B A B A A A A A A A B B
14 B A A A A B A A B A A A B B B
15 B A A A A A A A B B A A B B B
16 B A A B A A A A A A A A A B B
17 A B A A A B A A A B B A B B B
18 B A A A A B A A B A A A B B B
19 B A A B A A B A A A B A B B B
20 B A A A A B A A A A A A B B B21 B A A A A B A A A A A B A B B
22 B A A A A A A A A A A A B B B
23 B A A A A A A A A A A A A A B
24 B A A A A B A A A A A A B B B
25 B A A B A B A A A A A A B B B
26 B A A B A B A A A A A A B B B
27 B A A A A A A A A A A A B B B
28 B A A A A A A A A A A A B B B
29 B A A B A A A A A A B A B B B
30 A A B A A A A A A A A A A A A
31 B A B A A C A A A B B A A B A
32 A A A C B B C A B A A B A C B33 B A A A A A A A A A A A A A B
34 B A A B A B A A A A A A B B B
35 B A B A A A A A A A A A A B B
36 B A C C A B B A B B B A B B B
37 B A B A A B A A A A A A B B B
38 B A A B A B A A A B B A B B B
39 B A A B A B A A A A A A B B B
)
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40 B A A B A B A A A B A A B B B
41 B A A A A A A A B B A B B B B
42 B A B A A B A A A A A A A B B
43 A A A B A B A A A B A A B B B
44 B A A A A A A A A B A B B B B
45 B A A A A B A A A B B A B B B
46 B A B B A B A A A B B A B D B
47 B A A B A B A A A B B A D D D
48 B A A B A B A A A B B A B B B
49 A A A A A A A A A A A A A A A
50 A A A A A B B A A B B A B B A