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QUALITY MANAGEMENT SYSTEM
LARSEN & TOUBRO LIMITED INFRASTRUCTURE OPERATING COMPANY
Quality Management System
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WHY TO IMPLEMENT ISO-9008WHY TO IMPLEMENT ISO-9008
Requirement for Global export / tender.
Decisive edge over competition.
Is an effective marketing strategy.
Improved product quality
Acquire new customer & repeat orders from
existing customer
Less Field failures, reduction in scrap and rework. Employee Job satisfaction.
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WHAT IS QUALITY ?
FITNESS FOR PURPOSE CONFORMANCE TO SPECIFICATION
VALUE FOR MONEY
CUSTOMER SATISFACTION / CUSTOMER DELIGHT
DOING IT RIGHT THE FIRST TIME AND EVERY TIME
JUST IN TIME
REDUCTION OF VARIABILITY / WASTAGES
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The degree to which a set of inherent
characteristics (distinguishing feature) fulfils
requirements. (need or expectation that is stated,generally implied or obligatory).
( AS PER ISO 9000-2000)
STANDARD DEFINITION OF QUALITYSTANDARD DEFINITION OF QUALITY
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Why have a QMS?
To measure, monitor, document and control definedlevels of quality;
To give max. confidence that defined levels ofservice quality are being delivered with optimalexpenditure;
If standard of quality has not been defined, it cannotbe controlled or improved.
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EVOLUTION OF QMSEVOLUTION OF QMS
INSPECTIONINSPECTION
Conformity evaluation by observation and judgement
accompanied as appropriate by measurement, testing or
gauging
QUALITY CONTROL (QC)QUALITY CONTROL (QC)Part of Quality Management focused on fulfilling Quality
requirements.
QUALITY ASSURANCE (QA)QUALITY ASSURANCE (QA)
Part of Quality Management focused on providing
confidence that the Quality requirements will be fulfilled.
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QUALITY - CONTROL
- ASSURANCE
- MANAGEMENT SYSTEM
QCQC
DETECTION
CODES &STANDARDS
QAQA
PREVENTION
ISO 9001/2/3
1987 - 2000
QMSQMS
DIRECTION
ISO 9001 - 2000
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Enhance customer satisfaction.
Enhance employer Satisfaction.
Improve competencies.
Improve profitability.
Improve competitiveness.
Repeat order from existing customerand enhance the Business
OBJECTIVES OF QUALITY MANAGEMENT
SYSTEM
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CUSTOMER REQUIREMENTS :
INFO FROM CONTRACT DOCUMENTS,
SPECIFICATIONS,
CLIENT MEETINGS, SITE VISITS
IDENTIFICATION OF KEY MEMBERS:
PROJECT INCHARGE, PLANNING ENGINEER,
QUALITY, SAFETY & SITE EXECUTIVE ENGINEERS
PREPARATION OF PROJECT QUALITY PLAN
PREPARATION OF WORK METHODS ACCORDING TO SPECS.
PREPARING CHECKLISTS / FORMATS WHICH CONFIRMING SET
PROCEDURES
QUALITY MANAGEMENT SYSTEM AT
PROJECTS
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QUALITY MANAGEMENT SYSTEM AT
PROJECTS
IMPLEMENTATION OF SYSTEMS :
MIS, PQP, SAFETY, CEMA, SCREENING,
REVIEW IMPLEMENTATIONS
AUDITS, REVIEW MEETINGS , PQC (CONQUAS, ITPs, FQPs)
CUSTOMER FEED BACKS / COMPLAINTS
PERFORMANCE EVALUATION
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QUALITY MANAGEMENT SYSTEM AT
PROJECTS
IDENTIFY AREAS FOR IMPROVEMENTS
WASTAGES
REWORKS
ABSENCE OF SPECIFICATIONS PRODUCTIVITY
TRAINING
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WHY TO IMPLEMENT ISO-9008WHY TO IMPLEMENT ISO-9008
Requirement for Global export / tender.
Decisive edge over competition.
Is an effective marketing strategy.
Improved product quality Acquire new customer & repeat orders from
existing customer
Less Field failures, reduction in scrap and rework.
Employee Job satisfaction.
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The ISO 9008 Standards
ISO 9000 is a set of standards which provide a
framework on which to build a formal documented
Quality System
The system can then be audited and registered by an
external Quality Assurance body e.g. BSI, LloydsRegister , BVQI, DNV, to name a few.
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1) Customer focus
2) Leadership
3) Involvement of people
4) Process approach5) Systems approach to management
6) Continual improvement
7) Factual approach to decision making8) Mutually beneficial supplier
relationship
QUALITY MANAGEMENT PRINCIPLES AS
PER ISO 9001-2008
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DEFINITIONS (CONTD.):
Quality Policy:Over all intentions of an organization
related to quality as formally expressed by top management.
Quality objective: Objectives sought or aimed for
related to Quality( Specific, Measurable, Achievable,Realistic , Time frame)
QUALITY MANAGEMENT PRINCIPLES AS
PER ISO 9001-2008
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MODEL OF A PROCESS-BASED
QUALITY MANAGEMENT SYSTEM
Continual improvement of the quality management system
Customer(and otherInterestedparties)
Require-
ments
Satisfaction
Customer
(and other
Interested
Parties)
Resource
management
Measurement
Analysis and
Improvement
Management
Responsibility
Product
realizationProduct
InputOutput
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Quality Management System
LARSEN & TOUBRO LIMITED INFRASTRUCTURE OPERATING COMPANY
Plan, Do, Check, Act
IDENTIFICATION OF
SEQUENCE,
INTERACTION,
CRITERIA & METHODS
IMPLEMENTATION OF
THE PLANNING
PLAN DO
MONITORING,
MEASUREMENT &
ANALYSIS
IMPLEMENTATION OF
IMPROVEMENT
CHECKACT
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B) Model Project Quality Plan for sites.
A) 4 Levels of Documentations (For Office)
Quality Manual (L1)
Procedures (L2)
Work Instructions (L3)
Formats (L4)
4. QUALITY MANAGEMENT SYSTEM
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ISO 9001 - 20081. SCOPE
2. NORMATIVE REFERENCE
3. TERMS & DEFINITIONS4 . QUALITY MANAGEMENT SYSTEM
4.1 GENERAL REQUIREMENTS
4.2 DOCUMENTATION REQUIREMENTS
5 . MANAGEMENT RESPONSIBILITY
5.1 MANAGEMENT COMMITMENT5.2 CUSTOMER FOCUS
5.3 QUALITY POLICY
5.4 PLANNING
5.5 RESPONSIBILITY , AUTHORITY&COMMUNICATION
5.6 MANAGEMENT REVIEW6 . RESOURCE MANAGEMENT
6.1 PROVISION OF RESOURSES
6.2 HUMAN RESOURSES
6.3 INFRASTRUCTURE
6.4 WORK ENVIRONMENT
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ISO 9001 - 2008 ( Contd )
7 . PRODUCT REALISATION :
7.1 PLANNING OF PRODUCT REALISATION7.2 CUSTOMER RELATED PROCESS
7.3 DESIGN & DEVELOPMENT
7.4 PURCHASING
7.5 PRODUCTION & SERVICE PROVISION
7.6 CONTROL OF MONITORING &MEASURINGDEVICES
8. MEASUREMENT ANALYSIS &IMPROVEMENT
8.1 GENERAL
8.2 MONITORING & MEASUREMENT8.3 CONTROL OF NON CONFORMING PRODUCTS
8.4 ANALYSIS OF DATA
8.5 IMPROVEMENT
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ISO 9001:2008 - The Five Clauses
The framework is structured around 5 main headings
with 23 sub headings:
Clause 4 Quality Management System;
Clause 5 Management Responsibility;
Clause 6 Resource Management;
Clause 7 Product Realisation;
Clause 8 Measurement, analysis &
improvement
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4. QUALITY MANAGEMENT SYSTEM
4-2 Documentation requirements:
4.2.1General
Develop quality system documents: includespolicy,
objectives, quality manual, procedures and records.
4.2.2 Quality Manual
Prepare quality system manual: Develop manual using
reference procedures, process interaction and define scope of
QMS.
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8.2.4 Monitoring and measurement of product.
Verify that product characteristics are being met.
Keep a record of product monitoring and measuring activities.
8.3 Control of nonconforming product
Identify and control nonconforming products
Eliminate or correct product nonconformities.
Prevent the delivery or use of nonconforming products.
Avoid the inappropriate use of nonconforming products.Re-verify nonconforming products that were corrected.
Control nonconforming products after delivery or use
8. MEASUREMENT ANALYSIS &
IMPROVEMENT
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8.4 Analysis of data
Collect & analyze the data to confirm the suitability & evaluate theeffectiveness of QMS
-- Internal audits, Management reviews meetings, customer
satisfaction, customer complaints, product quality rating, trends of
NCRs, work progress status, invoicing status, etc
Use statistical techniques to monitor planned results
8.5 Improvements
8.5.1 Continual improvementUse audits , quality objectives, management reviews, corrective &preventive actions for improvement.
8. MEASUREMENT ANALYSIS &
IMPROVEMENT
O J b
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On Jobs
Training to
Workmen
During training, Mr.UVB and Mr.Tejas explained the following, to all
the workers.Importance of Green cutting.
Procedure of Green cutting.
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Training program to workmen on Concrete Placement and Compaction
During training, Mr.Tejas and Mr.Virendra explained the following to all the workers.
Importance of compaction.
How to avoid Honeycomb in the concrete.
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Training programme to workmen on Concrete Placement and Compaction
During training, RKC, RSP explained the following to all the workers.
Surface preparation for concreteImportance of compaction.How to avoid Honeycomb in the concrete.Green Cutting & Surface finish of concrete.
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LARSEN & TOUBRO LIMITED INFRASTRUCTURE OPERATING COMPANY
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LARSEN & TOUBRO LIMITED INFRASTRUCTURE OPERATING COMPANY
Quality Management SystemQuality Management Systemtransformstransforms
Customer SatisfactionCustomer Satisfactiontoto
Customer Delight.Customer Delight.
LARSEN & TOUBRO LIMITED INFRASTRUCTURE OPERATING COMPANY
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LARSEN & TOUBRO LIMITED INFRASTRUCTURE OPERATING COMPANY
QUALITY IS AN ATTITUDE OF MINDPLEASE CULTIVATE IT !!!
Otherwise
LARSEN & TOUBRO LIMITED INFRASTRUCTURE OPERATING COMPANY
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LARSEN & TOUBRO LIMITED INFRASTRUCTURE OPERATING COMPANY
LARSEN & TOUBRO LIMITED INFRASTRUCTURE OPERATING COMPANY
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LARSEN & TOUBRO LIMITED INFRASTRUCTURE OPERATING COMPANY
WE BUILD THE PROJECTS,
THAT BUILD THE NATION