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QUALITY MANAGEMENT SYSTEM

LARSEN & TOUBRO LIMITED INFRASTRUCTURE OPERATING COMPANY

Quality Management System

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WHY TO IMPLEMENT ISO-9008WHY TO IMPLEMENT ISO-9008

Requirement for Global export / tender.

Decisive edge over competition.

Is an effective marketing strategy.

Improved product quality

Acquire new customer & repeat orders from

existing customer

Less Field failures, reduction in scrap and rework. Employee Job satisfaction.

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WHAT IS QUALITY ?

FITNESS FOR PURPOSE CONFORMANCE TO SPECIFICATION

VALUE FOR MONEY

CUSTOMER SATISFACTION / CUSTOMER DELIGHT

DOING IT RIGHT THE FIRST TIME AND EVERY TIME

JUST IN TIME

REDUCTION OF VARIABILITY / WASTAGES

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The degree to which a set of inherent

characteristics (distinguishing feature) fulfils

requirements. (need or expectation that is stated,generally implied or obligatory).

( AS PER ISO 9000-2000)

STANDARD DEFINITION OF QUALITYSTANDARD DEFINITION OF QUALITY

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Why have a QMS?

To measure, monitor, document and control definedlevels of quality;

To give max. confidence that defined levels ofservice quality are being delivered with optimalexpenditure;

If standard of quality has not been defined, it cannotbe controlled or improved.

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EVOLUTION OF QMSEVOLUTION OF QMS

INSPECTIONINSPECTION

Conformity evaluation by observation and judgement

accompanied as appropriate by measurement, testing or

gauging

QUALITY CONTROL (QC)QUALITY CONTROL (QC)Part of Quality Management focused on fulfilling Quality

requirements.

QUALITY ASSURANCE (QA)QUALITY ASSURANCE (QA)

Part of Quality Management focused on providing

confidence that the Quality requirements will be fulfilled.

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QUALITY - CONTROL

- ASSURANCE

- MANAGEMENT SYSTEM

QCQC

DETECTION

CODES &STANDARDS

QAQA

PREVENTION

ISO 9001/2/3

1987 - 2000

QMSQMS

DIRECTION

ISO 9001 - 2000

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Enhance customer satisfaction.

Enhance employer Satisfaction.

Improve competencies.

Improve profitability.

Improve competitiveness.

Repeat order from existing customerand enhance the Business

OBJECTIVES OF QUALITY MANAGEMENT

SYSTEM

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CUSTOMER REQUIREMENTS :

INFO FROM CONTRACT DOCUMENTS,

SPECIFICATIONS,

CLIENT MEETINGS, SITE VISITS

IDENTIFICATION OF KEY MEMBERS:

PROJECT INCHARGE, PLANNING ENGINEER,

QUALITY, SAFETY & SITE EXECUTIVE ENGINEERS

PREPARATION OF PROJECT QUALITY PLAN

PREPARATION OF WORK METHODS ACCORDING TO SPECS.

PREPARING CHECKLISTS / FORMATS WHICH CONFIRMING SET

PROCEDURES

QUALITY MANAGEMENT SYSTEM AT

PROJECTS

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PROJECTS

IMPLEMENTATION OF SYSTEMS :

MIS, PQP, SAFETY, CEMA, SCREENING,

REVIEW IMPLEMENTATIONS

AUDITS, REVIEW MEETINGS , PQC (CONQUAS, ITPs, FQPs)

CUSTOMER FEED BACKS / COMPLAINTS

PERFORMANCE EVALUATION

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PROJECTS

IDENTIFY AREAS FOR IMPROVEMENTS

WASTAGES

REWORKS

ABSENCE OF SPECIFICATIONS PRODUCTIVITY

TRAINING

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WHY TO IMPLEMENT ISO-9008WHY TO IMPLEMENT ISO-9008

Requirement for Global export / tender.

Decisive edge over competition.

Is an effective marketing strategy.

Improved product quality Acquire new customer & repeat orders from

existing customer

Less Field failures, reduction in scrap and rework.

Employee Job satisfaction.

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The ISO 9008 Standards

ISO 9000 is a set of standards which provide a

framework on which to build a formal documented

Quality System

The system can then be audited and registered by an

external Quality Assurance body e.g. BSI, LloydsRegister , BVQI, DNV, to name a few.

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1) Customer focus

2) Leadership

3) Involvement of people

4) Process approach5) Systems approach to management

6) Continual improvement

7) Factual approach to decision making8) Mutually beneficial supplier

relationship

QUALITY MANAGEMENT PRINCIPLES AS

PER ISO 9001-2008

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DEFINITIONS (CONTD.):

Quality Policy:Over all intentions of an organization

related to quality as formally expressed by top management.

Quality objective: Objectives sought or aimed for

related to Quality( Specific, Measurable, Achievable,Realistic , Time frame)

QUALITY MANAGEMENT PRINCIPLES AS

PER ISO 9001-2008

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MODEL OF A PROCESS-BASED

QUALITY MANAGEMENT SYSTEM

Continual improvement of the quality management system

Customer(and otherInterestedparties)

Require-

ments

Satisfaction

Customer

(and other

Interested

Parties)

Resource

management

Measurement

Analysis and

Improvement

Management

Responsibility

Product

realizationProduct

InputOutput


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Quality Management System


Plan, Do, Check, Act

IDENTIFICATION OF

SEQUENCE,

INTERACTION,

CRITERIA & METHODS

IMPLEMENTATION OF

THE PLANNING

PLAN DO

MONITORING,

MEASUREMENT &

ANALYSIS

IMPLEMENTATION OF

IMPROVEMENT

CHECKACT

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B) Model Project Quality Plan for sites.

A) 4 Levels of Documentations (For Office)

Quality Manual (L1)

Procedures (L2)

Work Instructions (L3)

Formats (L4)

4. QUALITY MANAGEMENT SYSTEM

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ISO 9001 - 20081. SCOPE

2. NORMATIVE REFERENCE

3. TERMS & DEFINITIONS4 . QUALITY MANAGEMENT SYSTEM

4.1 GENERAL REQUIREMENTS

4.2 DOCUMENTATION REQUIREMENTS

5 . MANAGEMENT RESPONSIBILITY

5.1 MANAGEMENT COMMITMENT5.2 CUSTOMER FOCUS

5.3 QUALITY POLICY

5.4 PLANNING

5.5 RESPONSIBILITY , AUTHORITY&COMMUNICATION

5.6 MANAGEMENT REVIEW6 . RESOURCE MANAGEMENT

6.1 PROVISION OF RESOURSES

6.2 HUMAN RESOURSES

6.3 INFRASTRUCTURE

6.4 WORK ENVIRONMENT

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ISO 9001 - 2008 ( Contd )

7 . PRODUCT REALISATION :

7.1 PLANNING OF PRODUCT REALISATION7.2 CUSTOMER RELATED PROCESS

7.3 DESIGN & DEVELOPMENT

7.4 PURCHASING

7.5 PRODUCTION & SERVICE PROVISION

7.6 CONTROL OF MONITORING &MEASURINGDEVICES

8. MEASUREMENT ANALYSIS &IMPROVEMENT

8.1 GENERAL

8.2 MONITORING & MEASUREMENT8.3 CONTROL OF NON CONFORMING PRODUCTS

8.4 ANALYSIS OF DATA

8.5 IMPROVEMENT

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ISO 9001:2008 - The Five Clauses

The framework is structured around 5 main headings

with 23 sub headings:

Clause 4 Quality Management System;

Clause 5 Management Responsibility;

Clause 6 Resource Management;

Clause 7 Product Realisation;

Clause 8 Measurement, analysis &

improvement

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4. QUALITY MANAGEMENT SYSTEM

4-2 Documentation requirements:

4.2.1General

Develop quality system documents: includespolicy,

objectives, quality manual, procedures and records.

4.2.2 Quality Manual

Prepare quality system manual: Develop manual using

reference procedures, process interaction and define scope of

QMS.

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8.2.4 Monitoring and measurement of product.

Verify that product characteristics are being met.

Keep a record of product monitoring and measuring activities.

8.3 Control of nonconforming product

Identify and control nonconforming products

Eliminate or correct product nonconformities.

Prevent the delivery or use of nonconforming products.

Avoid the inappropriate use of nonconforming products.Re-verify nonconforming products that were corrected.

Control nonconforming products after delivery or use

8. MEASUREMENT ANALYSIS &

IMPROVEMENT

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8.4 Analysis of data

Collect & analyze the data to confirm the suitability & evaluate theeffectiveness of QMS

-- Internal audits, Management reviews meetings, customer

satisfaction, customer complaints, product quality rating, trends of

NCRs, work progress status, invoicing status, etc

Use statistical techniques to monitor planned results

8.5 Improvements

8.5.1 Continual improvementUse audits , quality objectives, management reviews, corrective &preventive actions for improvement.

8. MEASUREMENT ANALYSIS &

IMPROVEMENT

O J b

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On Jobs

Training to

Workmen

During training, Mr.UVB and Mr.Tejas explained the following, to all

the workers.Importance of Green cutting.

Procedure of Green cutting.

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Training program to workmen on Concrete Placement and Compaction

During training, Mr.Tejas and Mr.Virendra explained the following to all the workers.

Importance of compaction.

How to avoid Honeycomb in the concrete.

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Training programme to workmen on Concrete Placement and Compaction

During training, RKC, RSP explained the following to all the workers.

Surface preparation for concreteImportance of compaction.How to avoid Honeycomb in the concrete.Green Cutting & Surface finish of concrete.

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Quality Management SystemQuality Management Systemtransformstransforms

Customer SatisfactionCustomer Satisfactiontoto

Customer Delight.Customer Delight.


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QUALITY IS AN ATTITUDE OF MINDPLEASE CULTIVATE IT !!!

Otherwise


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WE BUILD THE PROJECTS,

THAT BUILD THE NATION

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