Download - Quality Components
Quality? Who Says?Quality? Who Says?
WCET Annual ConferenceWCET Annual Conference
November 9, 2007November 9, 2007
ObjectivesObjectives
Walk away with multiple views on rubrics for Walk away with multiple views on rubrics for assessing quality of online instructionassessing quality of online instruction
Take ideas from three different quality assurance Take ideas from three different quality assurance methodsmethods
Recognize the impact and value of a quality Recognize the impact and value of a quality assurance programassurance program
TrainingTraining
DevelopingDeveloping
ReviewingReviewing
Quality Starts…Quality Starts……and doesn’t stop
Quality (at) TrainingQuality (at) Training…get off on the right foot
Training workshop required one year outTraining workshop required one year out Course examplesCourse examples
Content designContent design Interactivity (communication)Interactivity (communication) AssessmentAssessment
Multiple online coursesMultiple online courses Principles of Good Practice Self-StudyPrinciples of Good Practice Self-Study Instructional Design TutorialInstructional Design Tutorial
Quality DevelopmentQuality Development…from the first word
Developing in stagesDeveloping in stages Checkpoint #1Checkpoint #1
Syllabus, sample lessonSyllabus, sample lesson
Checkpoint #2Checkpoint #2 ½ of the course, Mac½ of the course, Mac Content, interaction, assessmentContent, interaction, assessment
Copy editingCopy editing
Quality ReviewsQuality Reviews…before the course runs
Reviewing from multiple perspectivesReviewing from multiple perspectives Technical review (external)Technical review (external)
ContentContent CommunicationCommunication AssessmentsAssessments ServicesServices LinksLinks
Final Check (internal)Final Check (internal)
Quality EvolvesQuality Evolves…or becomes extinct
Critical factorsCritical factors Faculty buy-inFaculty buy-in
Student satisfactionStudent satisfaction
ObjectiveObjective Pre-tech reviewsPre-tech reviews Tech reviewsTech reviews
SubjectiveSubjective CheckpointsCheckpoints RubricsRubrics
Quality Needs FeedbackQuality Needs Feedback…to remain quality
Course growthCourse growth Help Desk tickets compared with coursesHelp Desk tickets compared with courses Student complaints compared with evaluationsStudent complaints compared with evaluations
Quality Looks AheadQuality Looks Ahead…or falls behind
Planned changesPlanned changes TrainingTraining
Best practicesBest practices Advanced workshopsAdvanced workshops
DevelopmentDevelopment Community of PracticeCommunity of Practice Template/technique sharingTemplate/technique sharing
ReviewingReviewing cQualcQual
EndEnd
1Help Desk tickets as a percent of courses
2Student comments as a percent of evaluations
0.00%
2.00%
4.00%
6.00%
8.00%
10.00%
12.00%
14.00%
SP00 FA00 SP01 FA01 SP02 FA02 SP03 FA03 SP04 FA04 SP05 FA05 SP06 FA06 SP07
Technical issues
in courses1
Student design complaints2
0
20
40
60
80
100
120
140
160
180
200
SP00 FA00 SP01 FA01 SP02 FA02 SP03 FA03 SP04 FA04 SP05 FA05 SP06 FA06 SP07
Courses
Technical calls & Technical calls & student evaluationsstudent evaluations