Quality? Who Says?Quality? Who Says?

WCET Annual ConferenceWCET Annual Conference

November 9, 2007November 9, 2007

ObjectivesObjectives

Walk away with multiple views on rubrics for Walk away with multiple views on rubrics for assessing quality of online instructionassessing quality of online instruction

Take ideas from three different quality assurance Take ideas from three different quality assurance methodsmethods

Recognize the impact and value of a quality Recognize the impact and value of a quality assurance programassurance program

TrainingTraining

DevelopingDeveloping

ReviewingReviewing

Quality Starts…Quality Starts……and doesn’t stop

Quality (at) TrainingQuality (at) Training…get off on the right foot

Training workshop required one year outTraining workshop required one year out Course examplesCourse examples

Content designContent design Interactivity (communication)Interactivity (communication) AssessmentAssessment

Multiple online coursesMultiple online courses Principles of Good Practice Self-StudyPrinciples of Good Practice Self-Study Instructional Design TutorialInstructional Design Tutorial

Quality DevelopmentQuality Development…from the first word

Developing in stagesDeveloping in stages Checkpoint #1Checkpoint #1

Syllabus, sample lessonSyllabus, sample lesson

Checkpoint #2Checkpoint #2 ½ of the course, Mac½ of the course, Mac Content, interaction, assessmentContent, interaction, assessment

Copy editingCopy editing

Quality ReviewsQuality Reviews…before the course runs

Reviewing from multiple perspectivesReviewing from multiple perspectives Technical review (external)Technical review (external)

ContentContent CommunicationCommunication AssessmentsAssessments ServicesServices LinksLinks

Final Check (internal)Final Check (internal)

Quality EvolvesQuality Evolves…or becomes extinct

Critical factorsCritical factors Faculty buy-inFaculty buy-in

Student satisfactionStudent satisfaction

ObjectiveObjective Pre-tech reviewsPre-tech reviews Tech reviewsTech reviews

SubjectiveSubjective CheckpointsCheckpoints RubricsRubrics

Quality Needs FeedbackQuality Needs Feedback…to remain quality

Course growthCourse growth Help Desk tickets compared with coursesHelp Desk tickets compared with courses Student complaints compared with evaluationsStudent complaints compared with evaluations

Quality Looks AheadQuality Looks Ahead…or falls behind

Planned changesPlanned changes TrainingTraining

Best practicesBest practices Advanced workshopsAdvanced workshops

DevelopmentDevelopment Community of PracticeCommunity of Practice Template/technique sharingTemplate/technique sharing

ReviewingReviewing cQualcQual

EndEnd

1Help Desk tickets as a percent of courses

2Student comments as a percent of evaluations

0.00%

2.00%

4.00%

6.00%

8.00%

10.00%

12.00%

14.00%

SP00 FA00 SP01 FA01 SP02 FA02 SP03 FA03 SP04 FA04 SP05 FA05 SP06 FA06 SP07

Technical issues

in courses1

Student design complaints2

0

20

40

60

80

100

120

140

160

180

200

SP00 FA00 SP01 FA01 SP02 FA02 SP03 FA03 SP04 FA04 SP05 FA05 SP06 FA06 SP07

Courses

Technical calls & Technical calls & student evaluationsstudent evaluations